
Zoho Desk
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2087 Bewertungen
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Wir sind soweit zufrieden testen gerade
Bewertet am 31.10.2022
Wir sind soweit sehr zufrieden und für unsere Zwecke ist das eine sehr gute Software
Wir sind soweit sehr zufrieden und für unsere Zwecke ist das eine sehr gute Software
Vorteile
Dass man viele Möglichkeiten hat und sich relativ schnell in die Software einfindet
Nachteile
Die Stimme der anrufaufzeichnung klingt meist etwas Roboter mäßig aber nicht schlimm

- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Using Zoho Desk as a ticketing based solution is great
Bewertet am 23.1.2023
A single glance at this program was all it took to fix the ticketing problems we were facing. When...
A single glance at this program was all it took to fix the ticketing problems we were facing. When we were looking for a new software, I was simply able to get the things I required and could display them to my team with no trouble at all.
Vorteile
As a ticketing system, Zoho Desk allows us to keep tabs on and respond to customers' questions about our bespoke goods, whether they reach out to us via email, phone, or in person. Although we have just begun to understand how the system works, we already have a good idea of how beneficial it will be after we have fully implemented it.
Nachteile
When it comes to cost, Zoho should be more transparent when incorporating additional tools like Zoho Assist. Although Zoho's huge amount of modules is a great asset, it would be even more helpful if there were a means to track the potential financial impact of implementing various configuration options.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great internal and customer communication
Bewertet am 10.1.2023
To keep tabs on the many ways in which people have reached out to us with questions about our...
To keep tabs on the many ways in which people have reached out to us with questions about our bespoke products—email, phone, and even in-person—we have implemented a ticketing system in Zoho Desk. We have a long way to go until we fully integrate the system, but so far, what we've seen, we like what we see.
Vorteile
When it comes to managing a single or multiple businesses, ZohoDesk is the best option because of how easy it makes everything. There is a lot of flexibility and structure in the administration of the many divisions.
Nachteile
One possible drawback is that there is no desktop client. You still need a desktop app version, no matter how polished the webapp is. An additional minor tweak would be to enable the merging of requests by choosing all departments.
- Branche: Architektur & Planung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
project of excellence
Bewertet am 10.8.2023
Vorteile
Thanks to this software, I've been able to develop some really impressive work tactics, such as the fact that I'm now able to control my employees in real time.
Nachteile
you have to admit that sometimes the fluidity of communication isn't that great.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
Everything is in BETA, after you are sold into a purchase...
Bewertet am 24.8.2018
I realized I need a product that will fully integrate with my Google contacts and calendar, be able...
I realized I need a product that will fully integrate with my Google contacts and calendar, be able to track time spent on site or on a remote support session and be able to do this without switching and spending 5 minutes trying to get all of the information together for an invoice from: contacts; reentering the same job in Invoices instead of it linking to Desk, and move on to the next client.
Vorteile
It was pretty easy to setup, they did have issues on their end with the custom domain pointing, but were willing to help out.
HTTPS had to be requested and is not a part of the package unless you call up and request it.
Nachteile
I purchased a package from Zoho – Desk and Invoicing – so I can bill clients for time spent on a service call. Calls can be a remote support session or onsite.
After trying out their product and setting everything up with just Desk, their sales pitch led me to believe that their Invoicing product would be needed to integrate with Desk in order to bill clients directly.
The company then sent me an invoice to pay for an annual subscription for Desk and Invoice. I was told multiple times that I could use it on my phone and on the web. It would led me open a timesheet and connect it to the Desk ticket. Nope. Not on the phone though I was told otherwise.
So far, everything does not work as advertised.
The support reps keep telling me that their integrations are in BETA.
BETA was never mentioned during any of the calls or email until it did NOT work as advertised. I even have screen shots of the word BETA on the screens.
I would not recommend this product and would put up an advisory on your website indicating that most of their “integrations” are in BETA.
I am further contacting my bank and the Attorney General for California.
I don’t pay for BETA software.
Is there another company that actually fulfills their sales pitches?
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Try Zoho Desk it's highly recommended in his cathegory
Bewertet am 30.5.2023
I have been one of the decision maker in my previous company to decide buying Zoho Desk after our...
I have been one of the decision maker in my previous company to decide buying Zoho Desk after our trial period, because of its clean interface and facility to be used to everyone including those without experience in team work organization online.
Vorteile
Clean interface, minimalista, easy to understand including to those who are not familiar with a management team platform.
Nachteile
sincerly I do not have anything to add for the moment, maybe in a short future.
Gründe für den Wechsel zu Zoho Desk
As said before, because of its clean interface, minimalista dynamic and fast response.- Branche: Marktforschung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Value for money
Bewertet am 26.5.2023
It helps me lower my work loads and keep new customers. The scheduling and automation is really...
It helps me lower my work loads and keep new customers. The scheduling and automation is really great.
Vorteile
It's easy to use, has more features, is less complex unlike other apps and the pricing is far lower than others with great value.
Nachteile
It gives lots of value for the price. All great.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Zoho Desk review
Bewertet am 30.7.2023
Can considered Zoho Desk as a reliable customer support software
Can considered Zoho Desk as a reliable customer support software
Vorteile
Zoho Desk effective ticket management tools , supports multiple communication channels and integrates with other Zoho products
Nachteile
Zoho Desk has customization options are limited
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Live chat.
Bewertet am 29.8.2023
It is good for Life chat and certain campaigns.
It is good for Life chat and certain campaigns.
Vorteile
It integrates Zoho incorporation and user of friendly tickets are easy to create
Nachteile
I have used it for some time back but it only had Network challenges with the server.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
easy to use
Bewertet am 23.8.2023
Vorteile
Software is easy to use, and the interface makes responding to tickets so fast
Nachteile
Pricing of the software is still expensive for me to use the solution
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
Review about Zoho desk
Bewertet am 4.8.2023
Moderate
Moderate
Vorteile
UI is easy to understand and user-friendly. Error free solution
Nachteile
the way we are creating the agents, it is not easy, not able to rectify the errors
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
One of the best investments for our organization
Bewertet am 14.7.2020
Great - and their customer service is great as well.
Great - and their customer service is great as well.
Vorteile
We got this software after using another vendor for about two years. During that time we learned what our needs were and had Zoho Desk on our shortlist. The criteria that we used was:
+ Easily integrate into the Knowledge Base (KB)
+ KB easily integrates into tickets
+ Tickets can be handled by multiple departments and permissions can be restricted to those departments
+ Single Sign On (SSO) integration for customers
+ A robust API
+ ASAP(TM?) integration that we can dump onto our website, which allows us to point directly to a particular page in the KB
+ A good mobile app (I personally use it on the iPhone)
+ Customizable reporting
~ A semi-workaround to integrate with Github (via Zoho Project)
We're looking forward to Guided Conversations that's in development right now
We look forward to additional releases
Nachteile
It can sometimes get too bloated on your browser because it has a lot of data under the hood, and search can be finicky at times - but it's quite manageable.
The above would not impact me choosing this platform again.
In Betracht gezogene Alternativen
JiraWarum Zoho Desk gewählt wurde
It was a barebones system that came with GoToAssist - and we knew that going in. We decided to use it for a period of time before figuring out what our needs were and what was missing before making the switch - so we could make an informed decision.Gründe für den Wechsel zu Zoho Desk
We would have had to self-host and also get Confluence since we are a non-profit. Did not want to do our own management. Also - our audience may get confused with the navigation.- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Boost Your Customer Satisfaction Levels with Zoho Desk
Bewertet am 22.2.2023
We were having a hard time managing customer service and support because customers could contact us...
We were having a hard time managing customer service and support because customers could contact us through multiple channels and we didn't see how they were interacting with us. We were able to address these issues and streamline our customer support processes with the assistance of Zoho Desk.The capacity of Zoho Desk to incorporate multiple customer service channels into a single platform is one of its primary advantages. We can manage support tickets, phone calls, emails, messages on social media, and more with Zoho Desk. We can also manage our support operations more effectively with the help of a wide range of features and tools offered by Zoho Desk. We can use analytics and reporting tools to gain insight into our customer support performance, automate routine tasks, and create custom workflows.In general, Zoho Desk has assisted us in raising customer satisfaction, strengthening our relationships with them, and raising the standard of our customer support and service.
Vorteile
The unified platform of Zoho Desk is one of its best features. It gives me a single view of all customer interactions across channels like email, phone, chat, social media, and forums. This assists me with keeping steady over all client requests and guarantees that no client demand goes ignored.The ability to customize Zoho Desk is yet another great feature. I have been able to tailor the platform to our particular business requirements thanks to the capability to modify things like renaming tabs, adding new departments, and customizing email templates.
Nachteile
Although Zoho Desk offers a streamlined ticket management system, I've noticed that some tickets are lost or closed too quickly. This can impede the resolution of customer issues and frustrate both customers and service representatives.The reporting capabilities of Zoho Desk are yet another area for development. Although the platform offers scheduled and custom reports, I've found that the dashboard's reporting capabilities can be limited. Despite these drawbacks, I have found Zoho Desk to be an overall useful customer service management tool.
Gründe für den Wechsel zu Zoho Desk
Zoho Desk has several advantages over its competitors in the help desk software market. Firstly, Zoho Desk seamlessly integrates with other Zoho products, such as Zoho CRM, Zoho SalesIQ, and Zoho Projects. This makes it easier for businesses to have a comprehensive solution that streamlines their sales, marketing, and support operations.Another advantage of Zoho Desk is its affordable pricing. Zoho Desk offers a range of pricing plans that are affordable and scalable for businesses of all sizes. In fact, its pricing is often more competitive than other help desk software solutions in the market, making it an excellent value for businesses looking to streamline their customer support operations.- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
A Good ITSM tool - Zoho Desk
Bewertet am 10.2.2023
It helps in managing assets inventory, ticketing. It increase team efficiency to work with better...
It helps in managing assets inventory, ticketing. It increase team efficiency to work with better trackability and meeting of SLA.
Vorteile
Zoho is great ITSM tool. It helps us in manage Assets inventory, ticketing over cloud. It is easy to implement, automate and customizable. It have knowledge base, where you can manage your common IT issues related docs or policies and shared within the team. Reports and statistics are quite good related to others. Announcement feature is also good, where you can announce any IT related maintained or downtime to the organization.
Nachteile
Price is quite high. Zoho have some standard field names with specific values, which can't be deleted or renamed, you have to create again as per your requirement, which creates duplicity. Also there is delay in automated mail alerts.
Gründe für den Wechsel zu Zoho Desk
Its having good UI and also customizable as per your requirement to an great extent.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Very friendly user interface and easy to integrate
Bewertet am 8.9.2021
Overall Zoho desk is pretty much helpful if you are established your paws into a niche market and...
Overall Zoho desk is pretty much helpful if you are established your paws into a niche market and want to help your customers by providing proper services. Free version might lack some crucial features but you still can be able to handle much more without paying much for start. Learning curve is for non technical people hence one should understand the semantics of each tab.
Vorteile
We have used this software for customer support and services and its first time we were using such software to analyze customer behaviors based on specific metrics. Zoho desk made it easy for us to deploy a top notch customer support system. We have went through many applications but the thing we liked most about zoho desk was that this looks like standalone app.
Startups who are trying to manage a team of customer support can go for free version and get a hand on it.
Nachteile
Scaling is little bit complicated when you upgrade from free version to the other pricing plan also some modules would have room for improvements and can be able to increase efficiency.
Gründe für den Wechsel zu Zoho Desk
Pricing is the foremost option. We have chosen zoho desk because its free plan is much feature filled compared to others.
- Branche: Bildungsmanagement
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Zoho desk allows me to track all incoming requests and to convert website visitors to real...
Bewertet am 1.9.2021
A good-looking dashboard and customizable reports make a significant difference from other products...
A good-looking dashboard and customizable reports make a significant difference from other products I used. I am a visual man and it is very important for me to have a great visualized report.
Vorteile
The most valuable feature for me is the ability to create different tickets for customer's requests. After delegates the ticket to the specific team I am sure the customer will be served in high quality... The custom dashboard gives me the all information I need to make better decisions and to take any action if there is any significant problem.
Nachteile
I would like to have an opportunity to make more customization to web forms in the same way as Zoho CRM.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Helpdesk internal ticketing system - life changing!
Bewertet am 8.11.2022
Our business has found that Zoho Desk has even more functionality than we thought. We are able to...
Our business has found that Zoho Desk has even more functionality than we thought. We are able to add several departments to make our work much more efficient thanks to Zoho desk!
Vorteile
We have started using Zoho desk and love it. It has way more functionality than SysAid and is way cheaper!
Nachteile
My only complaint about the software is that it is kind of difficult to set up initially.
In Betracht gezogene Alternativen
Salesforce Sales CloudWarum Zoho Desk gewählt wurde
SysAid is not as flexible as we need our ticketing software to be, our annual fee was approaching, and we figured that we needed to go ahead and make the move to something more robust.Zuvor genutzte Software
SysAidGründe für den Wechsel zu Zoho Desk
The cost was much higher with Salesforce and was also not nearly as robust.- Branche: Telekommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Zoho Desk for Small Business
Bewertet am 13.3.2020
Have used a trial under a different company test name.
A really excellent product.
Still learning.
Have used a trial under a different company test name.
A really excellent product.
Still learning.
Vorteile
We have been using CRM for 7 years and needed more of a ticketing system instead.
While CRM is really good, the features of Support Contract, SLA and Ticket Status are really good.
Nachteile
Probably too many options available.
A lot of time spent so far just understanding the whole platform
In Betracht gezogene Alternativen
HubSpot Service HubGründe für den Wechsel zu Zoho Desk
Had a lot of exposure to the CRM. Comfortable with the product- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
It helps improve the level and quality of support provided to clients.
Bewertet am 1.6.2022
In short, Zoho Desk has enabled us to raise the level of the service center for assistance provided...
In short, Zoho Desk has enabled us to raise the level of the service center for assistance provided to our customers, and indeed, the response time has improved, and the distribution of tasks to team members has become easier. In addition to that, Zoho Desk has enabled us to better measure the extent of customer satisfaction with the services provided.
Vorteile
Zoho Desk enables us to efficiently provide support services to our customers, no matter how many products we offer so that we ensure that our customers get a unique experience and provide them with complete transparency through which they can follow up on their requests at all stages. I love the fact that automation with Zoho Desk enables us to provide optimal support to our customers, as we are able to create tickets and distribute them automatically to the appropriate departments to respond to them. I also like how Zoho Desk can be customized to receive calls, emails, SMS, and also through social media, and how the autoresponder can be customized to answer and direct customers and also provide them with a reference number for their ticket so they can follow it. The logs provided by Zoho Desk provide a complete summary of all inquiries received from customers and their times, so we can know their status and also measure the speed of response through them. I also like the fact that Zoho Desk enables us to identify shortcomings in our answering services so that we can make improvements to them. The control panel provides us with sufficient information for each member of the team, including tickets that he must answer, and through chatting, he can ask for help from colleagues, as well as communicate with the customer to request any inquiries.
Nachteile
I think that Zoho Desk, despite the great services it helps us with, needs more improvements, as well as more automation of functions, so that we can better control the service robot, so that it can provide more services to customers so that it shortens their time, and the alert system must be improved so that It sends alerts according to the priority or importance of the request.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
My Impressive Journey with Zoho Desk
Bewertet am 30.6.2023
I have had an overwhelmingly positive experience with Zoho Desk. It has consistently demonstrated...
I have had an overwhelmingly positive experience with Zoho Desk. It has consistently demonstrated its reliability and extensive range of features, empowering us to provide top-notch customer support with utmost efficiency. Without a doubt, I would wholeheartedly recommend Zoho Desk to any organization seeking a powerful and efficient system for managing their customer support operations.
Vorteile
What I liked most about Zoho Desk was its comprehensive ticketing system and seamless integration with other Zoho applications. As a customer support representative, Zoho Desk provided me with a centralized platform to efficiently manage and resolve customer inquiries and issues.The ticketing system in Zoho Desk was highly intuitive and easy to use. I could easily create, assign, and track customer tickets, ensuring that no query or concern fell through the cracks. The system allowed me to prioritize and categorize tickets based on their urgency and type, enabling me to provide timely and personalized responses to customers.One of the standout features of Zoho Desk was its integration with other Zoho applications, such as Zoho CRM. This integration allowed me to access customer information and history directly from within the ticketing system. Having a complete view of the customer's interactions and previous tickets helped me provide more contextual and personalized support.Another aspect that impressed me was the automation capabilities of Zoho Desk. I could automate repetitive tasks and workflows, such as assigning tickets to specific agents based on their expertise or setting up automatic follow-up reminders. This automation not only saved time but also ensured that customer queries were handled promptly and efficiently.Furthermore, Zoho Desk offered robust reporting and analytics features. I could generate detailed reports on various support metrics.
Nachteile
While Zoho Desk offers a range of features and functionalities to streamline customer support processes, the ability to tailor the interface to match our specific branding or design preferences was quite restricted.
- Branche: Computer-Software
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
My experience with Zoho Desk
Bewertet am 6.3.2023
Zoho Desk is a solid customer service software option that offers a range of features and customizat...
Zoho Desk is a solid customer service software option that offers a range of features and customization options. However, businesses should carefully evaluate their needs and compare Zoho Desk to other options to determine if it is the right fit for them.
Vorteile
Desk has a user-friendly interface, making it easy for both agents and administrators to navigate.It offers support for multiple communication channels, including email, phone, social media, and more, allowing businesses to manage customer interactions from a centralized platform.It offers a variety of customization options, allowing businesses to tailor the platform to their specific needs.It offers automation features that help businesses save time and streamline their customer service processes.It provides detailed analytics and reports, allowing businesses to track and analyze their customer service performance.
Nachteile
Zoho Desk offers limited integrations with other software and tools, which can be a drawback for businesses that rely on multiple platforms.Some users have reported that Zoho Desk lacks some of the more advanced features offered by other customer service software platforms.The mobile app does not offer as many customization options as the desktop version, which may be a drawback for businesses that rely heavily on mobile devices.While Zoho Desk offers a free version, businesses that require more advanced features may find the pricing to be on the higher side compared to some other customer service software options.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
User Friendly Help Desk Software with Excellent Customer Support
Bewertet am 30.4.2023
Vorteile
One of the biggest pros of using Zoho Desk is its ease of use. The software is straightforward and intuitive. They have an excellent customer support, which is crucial when dealing with technical issues. Another pro of using Zoho Desk is its customization options. The software allows me to customize various aspects, such as ticket fields, layouts, and workflows, to match my business requirements.
Nachteile
While the software offers excellent value for its price, the costs can add up, especially for small businesses. Another suggestion for Zoho Desk is to provide more comprehensive reporting options. The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Very user-friendly support desk
Bewertet am 22.3.2022
Overall its a very good software in terms of usability. Happy with this.
Overall its a very good software in terms of usability. Happy with this.
Vorteile
User friendly
Easy to setup
Handles almost all requirements
Knowledge base functionality is also good
Good Automation
Nachteile
- Searchability of tickets is an issue. Search with ticket number and many other parameters does not work properly
- Zoho changes it pricing/ features in certain tier to make us shift in pricing tiers. The features once subscribed should not be changed for old users.
- Once started, switching this software is not possible because of so many support articles added in knowledge base
- Branche: Bau
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
An ideal setting in which to deliver outstanding customer service.
Bewertet am 22.3.2022
Zoho Desk helps businesses organize their affairs, manage customer interactions, and structure...
Zoho Desk helps businesses organize their affairs, manage customer interactions, and structure their way of dealing with customers. Our support agents can readily get information and answers from the customisable knowledge base within Zoho Desk. We employed a reporting tool to have a better understanding of our support desk and future difficulties.
Vorteile
ZohoDesk is a cost-effective customer support platform with configurable analytics and the flexibility to interface with a wide range of third-party solutions. This includes but is not limited to very efficient customization options to get the most out of the system. Zoho Desk's user panel allows you to make phone calls, track client emails, get team and process reports, and create final reports. entire. Zoho Desk also allows consumers to view their tickets, which increases openness and allows me to see all requests from firms in one place.
Nachteile
So far, the platform's functionalities have all been quite beneficial and simple to set up. Other platform integrations operate well and are self-configurable. Calls by dial number or user may be delayed due to the large amount of records. As a result, you can make calls with distinct or inaccurate requests.
- Branche: Essen & Trinken
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
The Best Customer Service Software, Zoho Desk
Bewertet am 24.12.2022
My experience everytime is a good one. I love it all over again when I use Zoho Desk every day of...
My experience everytime is a good one. I love it all over again when I use Zoho Desk every day of the week
Vorteile
Zoho Desk creates a timely communication channel where without delays communication is sent to the right people, this has helped my business get more clients as they are happy they dont have to wait for long to get any help they may require. Its customizable. Zoho Desk is cloud based which is very strong and I have never experienced any challenge with data issue. Its inexpensive comparing to other funtionless softwares. Easy to generate customer ticketing. It has a live chat feature which is really helpful to sort customers queries in real time. Zoho Desk integrates seamlessly with other Zoho products. Its pretty easy to asign tasks to agents. Its easy to see all tickets statuses.
Nachteile
No drawbacks. I like the entire funtionality and It can only get better and I’m here for all that. I reccomend it to all that wants to take Customer service to a whole new level