Ortto

4,6 (112)
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Visuelle Marketing Software zur Automatisierung von Kundenreisen

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4,6 /5
(112)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,4/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,5/5

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112 Bewertungen

Shirin
Shirin
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Quelle der Bewertung

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Automated Marketing done well

Bewertet am 28.12.2015

We've tried many different applications for marketing. We found that they are either too much or...

We've tried many different applications for marketing. We found that they are either too much or too little. Some want to take over your entire website and offer you a solution for aspects of the website we've already spent money building. Others are just fancy emailers and do no tracking of folks coming to the site. Autopilot was a perfect fit for us, gives us code for our website for tracking, takes data from our pre existing forms on our landing pages, allows easy creation of nurture campaigns for multiple lists of people with sophisticated logic that is easy to implement. We are a small less than 5 person company with no CRM Marketing person here and we seem to be doing just fine with it.

Vorteile

Great price, customer support always offers great advice that spans their application and general marketing issues we've had. The 30 day trial wasn't enough for us so they even gave us another 30 days free so they are very flexible. The UI is clean and you don't need to be an expert to really craft some impressive nurture campaigns. The app is powerful yet simple which is rare.

Nachteile

Would love to see integration with more apps.

Kevin
Kevin
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
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  • Weiterempfehlungsquote 10.0 /10

Aweosme

Bewertet am 16.11.2017

Vorteile

Ease of use and ability to deploy journeys across multiple accounts. The Flight School abd blog ate a great resource.

Nachteile

Limited email templates. We need to adopt HTML custom code to build messages we want for clients and our business.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
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  • Weiterempfehlungsquote 4.0 /10

Amazing concept, heavy sales pitch - but doesn't perform with easy of use, nor high delivery

Bewertet am 21.5.2018

Not great for mass marketing, but they pitched that it was

Not great for mass marketing, but they pitched that it was

Vorteile

- This is an app maker/developers dream
- Code the processes and workflows, with marketing built in.
- Wonderful for apps, and tech heavy businesses with a lot of custom even triggers and customizations

Nachteile

- UI is not made for other, non-tech applications. They promote heavily saying it does, but the journeys are not made for that
- This is a event-based marketing tool, not necessarily a journey based nor funnel tool. There is a big difference
- They use Lyft a lot for their promotions, but keep in mind how different Lyfts marketing process must be from yours, and decide accordingly.
- Mass market emails and correspondence requires near coding like effort.
- This is a 1 to 1 solution, that lost the ability to do 1 to many communication efforts.

Tanim
Tanim
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 10 000+ Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
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  • Weiterempfehlungsquote 9.0 /10

A bit pricey, but worth it

Bewertet am 21.1.2022

Vorteile

Unlike some others Autopilot is super easy to use even for the first time user.

Nachteile

A bit on the pricier side. I would love to see them offer better pricing.

Michal
Michal
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 10.0 /10

Lovely experience

Bewertet am 23.1.2019

Autopilot is an easy to use tool that makes email marketing and customer's journey understandable...

Autopilot is an easy to use tool that makes email marketing and customer's journey understandable for non-technical people. It's just simple as that.

Vorteile

Autopilot is the best in its own league - it has all customization features that you could dream about. It also comes with the ability to integrate with a lot of other Saas services. This is what I call awesomeness!

Nachteile

After one year with this app, I found only one thing that makes me mad - preview is much different than the real email. But it can be solved with HTML templates!

John
John
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The Best-Kept Secret In Marketing Automation

Bewertet am 21.3.2016

Marketing automation is the dream of every business. Unfortunately, that dream usually comes with a...

Marketing automation is the dream of every business. Unfortunately, that dream usually comes with a hefty price tag. No hefty price tag with Autopilot! Their feature set is comparable to some of the biggest names in marketing automation, but for a fraction of the cost. I recommend them to every marketer I know.

Vorteile

Extremely Affordable
Robust
Easy to use
Basic suite of app integrations
Salesforce integration
Outstanding documentation, tutorials, and how-tos
Flight School lessons go beyond the basics and really fortify your skills

Nachteile

Needs more app integrations
Needs more email templates
Needs a mobile app
Can be difficult to get responsive support after 3PM CT
Support staff need a tool to revert accidental changes they may make during Journey reviews. To be told that you have to recreate a portion of a Journey from memory because someone accidentally deleted part of it during a Journey review can be quite frustrating.

Ratko
Ratko
Gesamtbewertung
  • Monatlich für Mehr als 2 Jahre genutzt
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Gesamtbewertung

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  • Weiterempfehlungsquote 10.0 /10

A great tool for personalising communications with customers through emails and SMS.

Bewertet am 16.11.2017

Onboarded more than 100 users for a client. Created clients out of inquiries.

Onboarded more than 100 users for a client. Created clients out of inquiries.

Vorteile

Easy to setup first for simple campaigns. Reporting is quite powerful and easy to use. Integrates with a few powerful apps (Slack, Segment, Instapage). Ability to create powerful campaigns with a lot of triggers and actions (no limit)

Nachteile

Price is too high. A bit more complex than what you can find in guides - you need to talk to support to fully understand it. Some things need to be sorted through support. Can't change account name or invoice details.

Benton
Benton
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
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  • Weiterempfehlungsquote 10.0 /10

Great marketing automation software

Bewertet am 16.1.2019

Vorteile

Has easy to use interface. Can quickly create campaigns.

Nachteile

No email creator. Can be hard to manage multiple lists as gets a little convoluted.

Paul
Paul
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 10.0 /10

Easiest marketing automation tool I have been able to find

Bewertet am 15.12.2018

- Very easy b2b nurture campaign set-up.
- Nice, easy and informative dashboard with exporting...

- Very easy b2b nurture campaign set-up.
- Nice, easy and informative dashboard with exporting options.

Vorteile

I love how everything just works.

In my experience with other, bigger tools, set-up and implementation takes months, not to mention huge investments. After implementation the tools took ages to get familiar with and didn't work smoothly. And customer service was slow and often unhelpful, regardless of their best intentions.

Implementing autopilot has cost me (no external consultant needed) minutes. Using it has been as intuitive as one would expect from an up-to-date tool. The customer service has, up until this point, been very helpful and quick.

Nachteile

- no cons so far. And now I need to type this sentence to get this review approved.

Antwort von Ortto

Thank you Paul, is great to have you onboard.

Dale
Dale
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Quelle der Bewertung

Gesamtbewertung

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Great first experience with AutoPilot HQ

Bewertet am 20.3.2016

Hadley did a good job of walking me through this. We don't use Salesforce integration so that part...

Hadley did a good job of walking me through this. We don't use Salesforce integration so that part isn't applicable to us. Extremely easy to start and implement.

This week, we sent email blast to over 1000 prospects; within 8 minutes we had a sale!

Even with just journeys and email info, this is very helpful.

Only wish there were integrations with other than Salesforce - would make it easier for small business people.

Overall, great value, nice support, intuitive and I like the offering!

Vorteile

Ease of use. Great support. Affordable

Nachteile

Exclusive integration with Salesforce - prevents further use of system without Salesforce.

Wish there was an easier way to quickly see who had visited specific pages (website/buy) as a sorting capability, but maybe I just haven't found that yet.

Leni
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 5.0 /10

Autopilot is going the wrong direction

Bewertet am 17.11.2022

I've been using Autopilot for years and was a big fan of the good old Journey. I was really excited...

I've been using Autopilot for years and was a big fan of the good old Journey. I was really excited about the new platform. The data integration and visualisation was promising. I was shocked when they rebranded to Ortto after so many years out of the blue, and even though the new platform does have really nice features, overall it has way too many bugs and shows inconsistent results all the time, making it worthless for KPI measurement. I am also not a big fan of how they have changed long time features, like dropping integration with Typeforms and locking in features, like removing SMS integration with Twilio, for example, forcing us to buy expensive SMS packages from them.Also think the new limits are too low. The email "allowance" is low, and you will end up paying extra every month.

Vorteile

Interface and automation capabilities. It's clean, easy on the eye and most of the time, easy to find what you're looking for.

Nachteile

The new platform has huge number of bugs and it's showing inconsistent data. Even within the app itself, you will see different results in different parts of the platform. Some results are very inconsistent, like for example, WooCommerce sales for a campaign reporting a much different number than the campaign.

Antwort von Ortto

Hi Leni,

Thank you for leaving a 4-star review. We are happy to hear you are enjoying Ortto's interface and automation capabilities.

Our Support team has been in touch in regard to the data inconsistencies you were seeing, we are here to help if these problems persist.

We do have a Typeform integration available to our users, you can find more information about this here: https://ortto.com/integrations/typeform/

If you would like to set up a demo to walk through the Ortto platform and discuss features like SMS, please reach out to our team on chat or [email protected]. We would love to show you around the platform and ensure you are able to make the most of all of Ortto's features and capabilities.

Thank you for being an Ortto customer.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Hochschulbildung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
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  • Weiterempfehlungsquote 8.0 /10

Extensive options at a reasonable price for automation

Bewertet am 28.10.2019

Autopilot was originally a breath of fresh air for us. It gave us sophisticated contact-tracking,...

Autopilot was originally a breath of fresh air for us. It gave us sophisticated contact-tracking, marketing automation and Salesforce integration inside of a pleasant UI with tools that were easy to understand. The Salesforce integration has subsequently become irritatingly expensive for a small organization.

Vorteile

The visual feedback of the journeybuilder makes automation easy and enjoyable to construct
The wealth of options available for triggering, and for actions to trigger in journeys
The contact-tracking functions are extensive and sophisticated
Support is quick and helpful

Nachteile

Segment-building is rudimentary, and once a segment is deployed, the criteria cannot be edited, which leads to a logjam of similar segments for various automations that have to be either maintained and organized, or carefully deleted.
Journeys, segments, and emails can easily become cluttered and lead to a general feeling of disorganization
The Salesforce integration has become increasingly expensive

Ben
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

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  • Weiterempfehlungsquote 9.0 /10

A great way to manage email campaigns.

Bewertet am 28.4.2019

Autopilot is our email campagin management platform. It's really quite nice.

Autopilot is our email campagin management platform. It's really quite nice.

Vorteile

Two features really stand out to me, and prove the usefullness of Autopilot: the UI and the analytics.

The graphical UI for building email journeys is very intuitive, and super easy to use. However, it's also super powerful. We've pluged in Salesforce, several different databases, and our customer support system, and using the fun shapes on the Journeys page. It's as simple as dragging objects onto the staging area and connecting them. In just a few minutes, you can have a analytics-focused email campaign ready to go, all without a bit of code.

And once your journey is started, and your email send, the real-time data you get from your targets extremely granular. We get updates down to the second for events as small as vertical scrolling and mouse hovers over hotlinks. It's very impressive.

Nachteile

Autopilot feels very heavy in the browser. I really can't explain why it's as slow as it is sometimes. Pages can take up to 30 seconds to load, and that's on high end desktop workstations. I know there is a very complex backend for Autopilot, but on occassion the slow performance is inexcusable. It could just be that we manage dozens of journeys and hundreds of thousands of entries at the same time, but Autopilot can be quite slow.

Also, sometimes the autofill feature in autopilot is erratic. This is a minor complaint, but you will notice it if you use Autopilot a lot.

Antwort von Ortto

Thanks for taking the time to review Autopilot. We are always improving the experience of our clients.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 10.0 /10

Excellent Product For Marketing Automation

Bewertet am 20.5.2019

Autopilot solves the problem of marketing qualified leads for Pipedrive and Salesforce. The...

Autopilot solves the problem of marketing qualified leads for Pipedrive and Salesforce. The Autopilot Journey mapping visualize the customer flow along journeys to complete projects, identify and qualify leads and move contacts from visitor to Marketing Qualified leads using emails, site/page behaviors, chat, forms, and digital ads including remarketing. This tool is super simple to sue, GUI interface, and has the ability to substantially accelerate pipeline processes.

Vorteile

The absolute best feature of this product is that it has full control over Pipedrive. Based on observed behaviors from email campaigns, digital ads, chat or site/page performance, Autopilot can update Contacts, Deals, and Organizations, assign activities, notes increase deal values, stages, assign work to sales people and move deals through the pipeline. This tool makes Pipedrive 200% better and it's already really good.

Nachteile

The only knock on the product is the inability to filter out your synchronization with Pipedrive based on custom fields or some other value. When you sync, you sync all Contacts and your license fee pays for contacts you may do nothing with. If they could add a filter capability, this tool is about as good as it gets.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
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  • Weiterempfehlungsquote 9.0 /10

The beginning of a long romance with mailing system you won't see coming

Bewertet am 4.6.2018

Vorteile

Being a non-developer in developer-heavy environment, I greatly value products that allow you to set up stuff in graphic editor. While it was not so easy at first, once I worked with it for a while I find it intuitive, smart, and allowing you to quickly get to what you need. It also allows you to set up complicated journeys relatively easy!

Nachteile

If you won't have a colleague to show you the ropes, it may be challenging to start using. The pricing is rather steep and pays off only if you want to heavily personalize your journeys - if you are looking for bulk simple solutions, then the pricing is suboptimal.

Sundeep
Sundeep
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 6.0 /10

Could be better

Bewertet am 20.10.2019

Vorteile

We use Autopilot for Marketing Automation, this is really helpful in building the flows and defining the communication. This can easily be the all in one tool.

Nachteile

Though the platform is powerful there are some basic functionalities missing, the dashboards are incomplete and the integrations are not so great.

Adrian
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 10.0 /10

Great Value For Money

Bewertet am 21.5.2019

Vorteile

I have been using Autopilot for over two years and have enjoyed every moment of the journey. The price is excellent and I love the heads up feature. This feature alone has increased conversions considerably for me. I like that Autopilot is easy to integrate and like the journey builder. I love that you can customize the experience depending on weather someone has clicked, opened, left unread. It's everything you could want.

Nachteile

I wished they had their own form builder. Currently the software will scan forms and integrate that way but it would be great if we could build own own from withing Autopilot. Other than that there aren't any other cons for me.

Brandon
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

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  • Weiterempfehlungsquote 7.0 /10

Lead Nurturing Finally More Visual with Autopilot

Bewertet am 26.7.2018

Vorteile

I really like the canvas that you can lay out the shapes and organize and plan lead nurture sequences. In my experience with lead nurture campaigns in other software, it is usually complicated with drop-down menus, hard to find email templates, etc. With Autopilot and the canvas structure, it is much easier for me to see what sequence I have set up and the timing of it all.

Nachteile

The biggest issue I have with Autopilot is that it doesn't have an RSS feed that we can tie into our company blog. We have had issues with MailChimp at times and wish Autopilot offered an RSS feed feature we could use as an alternative.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
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  • Weiterempfehlungsquote 9.0 /10

We've Increased Email Engagement almost 4x

Bewertet am 10.10.2017

Vorteile

The overall click rates increased by almost 4x. The open rates on lead generation emails were as high as 75% and our reply rates jumped from 1% to 21% for similar campaigns.

Nachteile

We like the tool, but it gets significantly slower with more complex and advanced scenarios, whenever the system is filled with data.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Bedienkomfort
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  • Weiterempfehlungsquote 8.0 /10

Powerful marketing automation

Bewertet am 2.4.2019

Vorteile

Autopilot has transformed our email marketing automation, making it possible for us to do things that simply weren't possible with our previous tools.

Nachteile

It's complex and the learning curve is steep. However, it's worth putting in the time to understand how it works.

Verifizierter Rezensent
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This is what marketing automation should be like.

Bewertet am 2.12.2015

We're a small consulting business and have toyed with the idea of marketing automation for some...

We're a small consulting business and have toyed with the idea of marketing automation for some time. We tried one of the 'big guys' and were left scratching our heads about all the smoke and mirrors. Autopilot was the light at the end of the tunnel. We were less than a week into our free trial before we signed up. It's intuitive, makes the complex simple and allows you to slowly scale the customer experience into something that is relevant, topical and altogether meaningful.
Features are second to none and the support and attention we receive via Flight School and the support team who are always willing to answer even that dumbest questions, are simply amazing.
We're staying.

Vorteile

Simple and intuitive interface. A delightful on boarding experience. Easy to try before you buy. Cost entry point is easy for most.

Nachteile

Could do with more template choices.

Ken
Ken
Gesamtbewertung
  • Branche: Personalwesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
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  • Weiterempfehlungsquote 9.0 /10

Great product at a great price

Bewertet am 20.6.2017

Vorteile

Ease of use. Much more economical than other automated marketing platforms. Great email tracking capability. Multiple journey capability. Great app for recruiting firms like ours.

Nachteile

No telephone help other than webinars. Other than that, we have had a positive experience with Autopilot.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 1 001–5 000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

Automation at cost effective price - Autopilot

Bewertet am 18.11.2019

Vorteile

Autopilot if great for automation and creating workflows.
The emails can be created easily with the template builder.
Integration with forms present on the website is seamless.

Nachteile

There are some basic functionalities like resizing the tabs and sorting to be missing.
Sometimes the platform gets slow and unresponsive

Tim
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 10.0 /10

Automated marketing is simple with AutoPilot

Bewertet am 6.12.2018

Capturing website visitor details kicks off customer email marketing journeys.

Capturing website visitor details kicks off customer email marketing journeys.

Vorteile

The simplicity of it. Its GUI is intuitive, and it's easy to setup and get to work.

Nachteile

Not knowing how to use every feature, because there's so much this system can do.

Antwort von Ortto

Thanks for your review Tim. We are glad you are having fun with the product.

Joshua
Joshua
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Fantastic customer support

Bewertet am 18.12.2018

Vorteile

It took awhile adjusting to the way contacts work, but once done, everything was pretty intuitive. The support pages were well-documented so it was very easy to find the help I need by myself.

No product is perfect, but I do appreciate the people behind the team doing their best to guide me along, even when I am not their biggest customer.

Nachteile

Be careful with the Pipedrive integration, it will sync all your contacts and you might be automatically have your plan upgraded as a result.