Zoho Analytics

Cloud-BI- und Analytics-Plattform

Gesamtbewertung

4,4 /5
(273)
Preis-Leistungs-Verhältnis
4,3/5
Funktionen
4,2/5
Bedienkomfort
4,2/5
Kundenbetreuung
4,1/5

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273 Bewertungen

Jon
Gesamtbewertung
  • Branche: Erneuerbare Energien & Umwelt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

BI at it's Finest!

Bewertet am 23.11.2018

We are Zoho users and generated reports within each separate app provides us good business insights. However, when we really want to dig deep or generate dashboards to include say sales information next to marketing analytics next to financial kpi's we can do this easily and attractively using Zoho Analytics. It's an awesome app!

Vorteile

Zoho Analytics is awesome. The different types of reports that you can create with data from almost anywhere make this a very powerful app. It's fairly easy to drag and drop the data you need into the report, and then choose form many different styles of reports.

Nachteile

Sometimes it seems like you need to have a coding background to make sure you have your reports set up the right way. I would say 4 out of 5 reports we produce are fairly basic and are simple to configure. That 1 out of 5 where we may try to pull data from more than 1 source and really dig deep with filters and what have you can sometimes be tricky. Like anything though with a little patience and experience it becomes easier.

Juan
Gesamtbewertung
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 1 001–5 000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Cto

Bewertet am 7.12.2021

Simply, we have transform the routines of our organization, report for board and department, share information with suppliers and customer, etc.
Analytics is the in the core of the company

Vorteile

It is easy the deployment in one complex organization.
Easy integration between several apps (Salesforce, projects, excel tables, automatic alert and report, etc.

Nachteile

We should integrate easily with SAP
IMprove the order of the report, pivot, and dash board.

In Betracht gezogene Alternativen

Tableau

Warum Zoho Analytics gewählt wurde

Due Qlilk it is expensive to depliy in complete organization also, it is very complicated to progrma. Excesive depdency of the consultant program

Zuvor genutzte Software

Qlik Sense

Gründe für den Wechsel zu Zoho Analytics

Price, Easy to implement, great Support
Simon
Gesamtbewertung
  • Branche: Rechtsberatung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Extremely bad analytics software

Bewertet am 10.1.2022

We've tried to use Zoho Analytics to set up and visualize reports (e.g. one showing all new customers overall and one showing one with all customers subscribing for a specific product). Unfortunately, despite more than a dozen of meetings with Zoho's support team, we haven't been able to get a single one working properly. The UX is really bad and the functionality is limited enough to not even be able to set up the simplest reports.

Vorteile

I've tried hard and long to find something, but in all honesty, Zoho Analytics was the software that wasted the most time for me in 2021...

Nachteile

Practically impossible to set up even the simplest reports (e.g. one showing all new customers based on actual invoice data, or one showing all new customers subscribing to a specific service) without involving Zoho's support, which has high ambitions despite its terrible execution

Dulamragchaa
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

My Zoho experience.

Bewertet am 26.12.2022

The need to make sense of data generated across my organisation , is why we use Zoho analytics. Zoho analytics has helped with discovering insights hidden within day to day data generated in my company.

Vorteile

Zoho analytics connects with a variety of data sources, this has allowed us to directly connect Zoho with tools we use at work. It does not matter if they are business applications , custom applications , databases , files and feeds or even web urls. Zoho simply connects with them all.

Nachteile

To go beyond auto-generated reports on the Zoho analytics platform requires advanced knowledge of data science , especially for handling complex queries. Simply put, Zoho analytics is not necessarily designed for beginner data professionals.

Brent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Powerful analytics, enterprise features, with a learning curve

Bewertet am 29.8.2020

Overall, if you need a data display solution that can hook up to nearly anything, and is robust enough to grow with you, Zoho Analytics may be perfect. The charts and dashboards are gorgeous, and with a little time, you can really come up with some cool dashboards to display almost any data. The learning curve is a bit heavy at first, but it's worth the time invested.

Vorteile

Zoho Analytics can virtually do anything. If you know what you are doing, there really isn't much you can't show in terms of data. Whether you need simple website data, PPC ad data, or data from your remote database, Zoho Analytics can do it. And I love how beautiful the reports are!

Also, it is SUPER flexible. The ability to have live dashboards that users can drill down into the info is just excellent, and it runs like butter.

Nachteile

If you need something that isn't a popular service to be integrated, it can be a little difficult. You can hook Zoho Analytics to almost anything, but it can take a little development knowledge for the more advanced tasks.

Also, it's a little convoluted in how reports are set up vs dashboards vs individual graphs, etc. Figuring out how it all works together, and keeping it all organized, takes a bit of time to master.

David
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Specialised Software Services

Bewertet am 21.10.2019

As a semi-literate database developer, I have enjoyed every aspect of the system and highly recommend it because of it's depth in functionality and also because it is highly affordable.

Vorteile

I recommend the ZOHO Analytics system because of its ease of use and versatility, data is easily uploaded and controlled, the ZOHO servers are always up and responsive, the user interfaces I am able to present to my clients has created a real wow factor. The dashboards, KPI widgets, graphs and themes leave you with endless opportunity to design multifaceted dashboards. The support team is also always more than willing to assist - I honestly can not fault ZOHO on their Analytical system at all.

Nachteile

There have not been many shortfalls that I have encountered with the system, in areas where there are concerns I know that the ZOHO development Team is working to make the platform better and add to it's capabilities.

In Betracht gezogene Alternativen

Qlik Sense, Tableau und Microsoft Power BI

Warum Zoho Analytics gewählt wurde

I needed to present my clients with more depth and versatility with their data. ZOHO catered for all of this including hosting, variable selections, sharing capabilities, user access controls and reports, effective pricing structures, great support and an easy system to navigate and develop with.

Gründe für den Wechsel zu Zoho Analytics

Mostly due to the reasonable pricing but it clearly was also more than capable as a system to meet my needs.
Roland
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Easy to use and powerfull features

Bewertet am 9.1.2020

Vorteile

Integrates easily with Zoho desk, is easy create dashboards and reports with built in filters, can use SQL to analyze data, very affordable solution to help us keep everyone informed. What I like the most is that I was able to create a dashboards or reports for our help desk in a matter of minutes which, when you consider the amount of time and cost that normally goes into creating a dashboard through other means, more than offsets the monthly cost of Zoho Analytics.

Nachteile

While it is a great product I was a little disappointed that it only pushes dashboards to the primary account and not to other Zoho Helpdesk's that are part of the same account. Zoho does have this on their road map to solution

Tianna
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Zoho Analytics for team Dashboards

Bewertet am 10.10.2019

I like the product and it works for our current need. I hope that they (and Linkedin) get an integration set up soon as that is the one thing we are missing but Facebok and Google and analytics had great native integrations.

Vorteile

It is low cost and allows us to set up boards easily with lots of room to customize.

Nachteile

I did require the help of a developer to get some information into the product as I have only some experience in dashboard creation. Help is good if you have a specific question and usually responded within an hour or two.

In Betracht gezogene Alternativen

Grow, HubSpot Marketing Hub, Tableau und Cyfe

Gründe für den Wechsel zu Zoho Analytics

Cost was our main factor as most of the other options were thousands of dollars and we are not ready for that. It has exceeded expectations so far.
Kathy
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 10 000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Data visualization hasn't been any easier.

Bewertet am 14.11.2022

I am using Zoho analytics for data preparation and analysis purposes. The process of gathering , visualizing and analyzing data is as easy as it has ever been.

Vorteile

Vast data integration capability. Zoho connects with every major source of data in my company. It connects with the most important business applications that we use in the workplace, integrates with our selected database of choice, and makes data upload as straight-forward as it can be by supporting file formats including xml, . csv , JSON, html and so on.

Nachteile

Limited capability of Zoho's mobile application and the tendency for delayed notifications on the mobile app. are obvious weaknesses that I can identify from my Zoho analytics experience.

Mansi
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 10 000+ Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

#1 self-service BI and analytics platform

Bewertet am 30.12.2022

The overall experience was smooth setup, and excellent results from the dashboard.

Vorteile

I liked the most that I could connect my database with their platform easily. They have some steps that prepare my data for visualization, and I am able to create compelling and modern-looking visualizations in my central dashboard. The tables and overview provided by the dashboard help me analyze my sales, and I was also able to set a trigger to send emails from my dashboard every Monday to the involved stakeholders. I can connect my data from any source like excel, google sheets, quick books, etc. Their software also provides an AI tool with which I can chat and get my answers in a very natural way.

Nachteile

No cons were identified. I feel it is excellent software for creating insightful dashboards and identifying trends.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 1 001–5 000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zoho Analytics is a powerful tool

Bewertet am 4.8.2020

Zoho went above and beyond for my company through a difficult period.

Vorteile

The tool is highly customizable and can integrate with most every database. The service from Zoho is AMAZING.

Nachteile

It is complex and you do need to know about database structure and have a working knowledge of some code to figure it out.

In Betracht gezogene Alternativen

Domo

Warum Zoho Analytics gewählt wurde

More functionality. Not Google.

Zuvor genutzte Software

Google Analytics 360

Gründe für den Wechsel zu Zoho Analytics

Price was very good.
Peter
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Powerful Tool for Democratizing Data

Bewertet am 23.7.2019

Fantastic product, especially within the Zoho One suite.

Vorteile

It's not INCREDIBLY easy-to-use, but it's fairly straightforward.

The price is just unbeatable, especially for giving multiple users access to create their own dashboards. The Zoho One suite is such a good bang for its buck.

Integrates fairly well, especially within the Zoho Suite.

Nachteile

It's silly, but I wish the UI was a little prettier and less clunky (though the dashboards actually look pretty great).

I wish the tutorials for SQL were a little more fleshed-out

In Betracht gezogene Alternativen

Grow und Domo

Gründe für den Wechsel zu Zoho Analytics

Integrations with Zoho Suite, price.
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zoho Analytics Makes Me a Big Data Professional

Bewertet am 8.5.2019

Vorteile

Zoho Analytics is an affordable custom reporting tool that allows us to import data files (CSV) from other programs to create custom, multi-source, branded reports for our customers. As a company offering both custom-built and white label products, we needed an affordable solution that would allow us to build dynamic, branded reports for multi-platform customers. Zoho definitely fits the bill, and their customer service team is phenomenal - patient and highly responsive.

Nachteile

Zoho frequently rolls out platform updates and improvements. Once or twice a year, one of these updates will affect our analytics. The updates are not as well documented as I would like, but the customer service team is on point to assist if something goes wrong or breaks.

Pete
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I have used zoho reports to create a complete client analytics solution.

Bewertet am 14.6.2018

Low cost sophisticated reports that can be created, cloned and edited in rapid fashion. I have used many report writers, some much more powerful however none as easy to use and as cost effective.

Vorteile

It is very easy to use and can create quite sophisticated reports given the ease and speed of use. It is also very affordable and can scale quite nicely while remaining affordable.

Nachteile

The requirement to store the reporting data on the Zoho servers can be a little cumbersome and may not be the most secure solution for storing sensitive data. It does what it is intended to do very well and the end results are easy to use for end users and are quite sophisticated however it is not particularly customizable and we have hit a brick wall with it a couple of times.

Sara
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Fabulous Product

Bewertet am 17.10.2017

Love Zoho Reports- not giving it up anytime soon!

Vorteile

When our company was selecting a new PM software one of the reason I chose Zoho Projects was because Zoho Reports integrated with seamlessly. Reports offered the info I wanted from Projects that other PM softwares couldn't offer. Other products had costly and complicated plugins- reports is cost effective and flexible

Nachteile

It took some time to learn how to customize my reports and get the data that I needed. Now that I know how Reports functions I can get any of the data I need. I love that I can make reports for our clients and they update automatically everyday. If I can't accomplish what I want the customer support is great! I would love to see chat support offered in the future. Just like with Zoho Projects, often I know Zoho Reports can do what I want it to, I just need help finding the function within the software. Chat makes it super simple in Projects- please add it to Reports!!

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Almost a great product

Bewertet am 4.10.2018

This software has the potential to be the very best in class but has been let down by some very serious operational back end issues. It is a huge shame as I really do like this product a lot.

Vorteile

Its very powerful and has tonnes of features, dashboards being my favourite. Great value for money.

Nachteile

Support & documentation isn't great, the api is not very reliable and has a habit of changing syntax without warning. Also uptime isn't as good as it should be, so am reluctant to recommend to others who need to run business critical services, but it serves us well enough for what need it to do.

Saugat
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Its all there!

Bewertet am 26.7.2020

Sometimes our campaigns do not reach to the people we desire, or sometimes that doesn't get opened. That forbids us from taking our promotions. Zoho Analytics helps us to rectify these errors and we can automatically reschedule the campaign for them. It has been very helpful to get the response of our campaign that helps in boosting our business.

Vorteile

I basically use Zoho Analytics to analyze our official email campaigns. It shows everything. The most amazing part of it is that it shows everything using infographics which is very easy to undertsand. It allows us also to find the bounced messages which helps us to prevent it from happening on the other campaigns. Zoho Analytics has eveything that a analysis tool has.

Nachteile

We were wondering the services to partner with and our developer suggested Zoho. The integration process was a hustle specially to connect our domain on it. It was because we had basic knowledge. Once we told about this issue to our developer, the very next moment it was all ready. Eversince, there is no any sad times using the analytics.

Nicholas
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Zoho Reports have help me prove that we are increasing our overall production to our customers

Bewertet am 17.4.2018

Vorteile

I like the functionality of the reports feature and the friendly use of them. It has allowed me to show my managers that we are making great progress when it comes to bring in more money, providing faster support resolution times to issues, increased communication for sales and support.

Nachteile

I currently do not have any cons in regards to Zoho Reports at this time. This feature is solid and I can only tell that it is improving by the day. Great Job!

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Zoho Analytics - show your data easily

Bewertet am 13.1.2019

We are helping eshops grow thair bussines and Zoho Analytics helping us with providing and presenting our results to our customers.

Vorteile

Clarity - everything is easy to use and clear
Connected - you can connect zoho analytics to other apps like google docs or different online app.
Powerful and sharable - you can upload live time data to your website via sharable link - awesome

Nachteile

I cant find customizable look, it will be better if we can change graphic of this app.

George
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zoho Reports Review

Bewertet am 17.7.2017

Zoho Reports is used as the primary reporting tool for the projects at our consulting company. The team of more than 30 consultants use Zoho Projects to manage multiple projects for private and public sector. The interface between the two applications is seamless and stable, we also use extra Zoho Reports static tables (with non transactional data) and we plan to include connections to other data from our ERP.

Vorteile

We ended up to Zoho Projects and Zoho Reports, after a significant evaluation among several on-premise and cloud platforms. Cost, ease of use, licensing model, integrations with other Zoho (and external) applications, wealth of functionality and user interface, was our decision drivers.
We like the distinction between standard and user filters.

Nachteile

A short of programmability would be great like conditional formating, hyperlinking.

James
Gesamtbewertung
  • Branche: Grundschul- & Sekundarbildung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

ZOHO Reports review

Bewertet am 12.6.2017

Zoho reports in general is a great reporting tool, although it may require some optimization when it comes to relationships.

Vorteile

Ease of use
Building reports and dashboards are easy
Gives better insight to businesses compared to some reporting tools
Very affordable
Supports multiple file types

Nachteile

Linking modules without relationship can be challenging
Report updates are either based on the automated sync or by updating it manually

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

From Plain Data to Visual Data

Bewertet am 11.6.2021

It works better with other Zoho products, but we have also created Facebook Data Dashboards , Google Ads Dashboards and even some Custom Dashboards with Google sheets tables.

Vorteile

The basic features are easy to use, you can sync with multiple platforms, not just the ones from Zoho, and it creates some default Dashboards that you can customize .

Nachteile

It has some bugs from time to time, and the shown data is not actually on real time, it syncs every "x" time depending on the platform. Some data might required formulas or table merging.

Daniel
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Zoho Analytics

Bewertet am 11.10.2019

We have been able to re-create custom reports that took close to a year to build, in 2-3 months. While the product has many limitations, the user-experience and ease of use make it a good overall experience.

Vorteile

The ease of use of the product is great. Once data is imported, creating useful tables, reports, and dashboards can sometimes take a matter of minutes.

Nachteile

The features this product offers are somewhat limited, in terms of data manipulation and report variety. Also, flexibility when it comes to report creation is pretty strict, due to the mold of the product.

In Betracht gezogene Alternativen

Yurbi, Sisense und Microsoft Power BI

Gründe für den Wechsel zu Zoho Analytics

Price.
Anthony
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Well Featured, Right Price CRM Software

Bewertet am 17.10.2017

I like ZOHO compared to most CRMs out there, but a few tweaks and improvements, mainly to the look and layout could go a long way.

Vorteile

Lots of features and abilities, integrates well with other apps, logically and appropriately priced, easy to train new hires on.

Nachteile

Some organization and process could be improved, some screens/pages could look cleaner and more modern.

Deni
Gesamtbewertung
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Mostly happy with it

Bewertet am 15.9.2017

Customer support is awful. The company is based in India and getting someone to respond is a trial, let alone having a chat. It typically takes us 2-3 days to schedule a call when we need in-depth support (we are in the US).

Vorteile

Zoho Reports allow for really nice data visualizations with a lot of flexibility in presentation, type of graphic, etc. Downloading underlying data is also easy to do.

Nachteile

There could be some additional features making it easier to use, such as including data in the downloads that is not included in the visualization. When downloading data, ID numbers and keyword information isn't helpful, but if additional data was provided the user could get a much better idea of what they're looking at in order to use the data externally from Zoho. There's lots more that could be done to make it more flexible and increase functionality, but it serves our purposes.