Reviewsnap Erfahrungen

In my over 25 years of Human Resource Management, ReviewSnap is the FIRST performance review program that I have found to be 1) user friendly for everyone (not just the administrator), 2) incredibly flexible and customizable (to your standards, not theirs) and 3) with an amazing support team.

It is difficult to select only a few features that are my favorite so I'll minimize for my peers that may be considering the product:

1) The system provides your managers sample phrases to use in the event they are not very wordy when it comes to praise/correction; additionally, the Authoricheck helps YOU prevent inappropriate statements being made.
2) The system notifies your managers of due dates and sends reminders - you no longer have to track your managers down!
3) You can have as few or as many review templates as you like - we generally develop by department but you can get as involved as by job.

The only "kink" (and it's so minor I hate to call it a kink) is that the process can be a little confusing when a review is completed - it is human nature to click "continue" when you have finished something but that erases in place signatures at the end of the process. However, once you learn the system and realize that the signatures themselves "continue" the process, the issue resolves itself.

I am proud to be a user and a reseller for this product. I never hesitate to introduce the product to our clients!

I would say my overall experience with Reviewsnap is disappointing. I would not recommend this product.

Our overall experience with ReviewSnap has been great. Although we were very happy with what the product offers out of the box, we really like to have the flexibility of customization. We have received great feedback from our users on the ease of use and ability to access the system from any location.

We firmly believe that our positive experience is not only because you have a great product, but mainly because we have an excellent representative, Ms. Gloria Giron. Ms. Giron is very professional and knowledgeable with this product. She responds promptly to calls, emails and requests, she is very thorough with her responses and she takes the time to teach and explain why or how things work. When she was on vacation, we received assistance from other representatives who were not as knowledgeable and who did not always respond in a timely manner. Needless to say, we are very happy and appreciative with her hard work and dedication to our company.

The only area of improvement I can think of is the response time from developers, we feel that at times Gloria had to continuously follow up with them to get a response on quotes. Regardless and thanks to Gloria, this slight deficiency did not take away from our experience as she was very persistent with her follow up.

I've had a good experience with Reviewsnap, now that it's integrated to Recruiterbox I can add new employees automatically after hiring them

A good product that is getting better all the time. Well worth looking at for the price.

Very easy to implement; extremely flexible in setup; we customized templates for three employee classes. The list of competency groups is so comprehensive and the individual competencies allow for so many different levels - it was very easy to put together review templates that were more meaningful to our employees.
Love that performance management of competencies, goals, journal entries are all in one place. And that multiple people can view journal entries and kudos; love the kudos.
Goal setting is easy to do.
Would like even more capabilities with cascading goals, but part of that is training within our company.
The support given by Reviewsnap staff is excellent. They are very responsive and helpful and spend time to help you understand the system very thoroughly.
Our employees loved how easy it was to use. Simple things like having individual file folders with employee pictures is really nice, too.
We are very pleased with Reviewsnap and will begin to utilize the compensation module to make it even more comprehensive and useful. Like that you can install one module at a time, so users can get familiar with it.
Great feedback from management team and employees as well.

Overall, it hasn't been bad. It continues to become more user friendly. I appreciate the support we receive for the system.

We were on a manual system for many years. The transition to the Review Snap system went well and we were able to incorporate many of the elements from our manual system.
System is user friendly and the customer service has always been excellent.
Review Snap has a compensation module but we have never been able to incorporate it into our method of allocating increases. That is my only negative.
We are moving from a traditional review system to a more non traditional one with greater employee initiation and feedback. Will be testing Review Snap to see if it will accommodate this change. I have a high level of confidence that it will. High kudos to Review Snap and the entire team there for a great product.

Reviewsnap has been nothing short of exceptional from the sales experience to the implementation and user/manager training. We go live on Friday and feel extremely confident that the Software Selection Committee made the right choice.

I would highly recommend this project to anyone who wants to streamline and simplify their review process and is on a tight budget.

We really like Reviewsnap. It's exactly the level we needed and the price was perfect. We weren't looking to purchase anything robust and this provides us with reporting options, tracking, and our managers find it easy to use. They really like the comment suggestions as well. Reviewsnap really took our performance review process to the next level!

Also, our rep Gloria Giron is phenomenal! She is so quick to respond to all of our issues and concerns and always ensures to follow up with us. We had a lot changes this year to the way we use the system and she was more than accommodating to help us every step of the way.

There isn't another software company that has beat the customer service I receive on an on-going basis from ReviewSnap. Besides the fact that the product is awesome and so easy to set-up and use, its always important to be able to reach someone. ReviewSnap has been wonderful and made the performance management in our company so much more friendly.

The features that I love most are the journal entries, kudos and the approval process. Managers all dread reviews, but with this product we made it simple and real time. I haven't found another one that competes!

initiating a performance review is usually a very smooth easy process although this past January we experienced a lot of difficulty and delays. It was concerning as we missed our deadline and it seemed as though we may have had a mess up with old reviews. it was a technical and service issue.

Both my clients have found Reviewsnap to be an excellent tool to improve the performance process. One client is able to set all the goals for the management of the organization in a single day by collaborating in a meeting setting and entering individual goals into the system using lap tops. It has also assisted in keeping people on track with the coaching and review process. I highly recommend the software, it is great value for the cost.

Our experience with Reviewsnap has been nothing but positive to this point. Candace has provided exceptional customer service and has helped us to use the system as efficiently as possible. The system itself is very easy to use and understand and all of our managers have been very happy with how it has improved the performance review process...from writing the review through the approval process. Great system!!

Pros
Simple to add and update employee information
Excellent customer service - Elicia Shea was extremely helpful

Con
Have some issues with version control and finding active forms. Forms disappear or self and manager reviews combine when we don't want them to.
The signature process doesn't always work smoothly. Need to make it easier for signature approvals

While some other systems may have more bells and whistles and may be slightly more intuitive, for the price and customer service, you can't beat ReviewSnap. It fits the niche for a company our size of 130 + employees. It offers the goal setting and performance appraisal processes we need. And they are always working to make improvements. We're very pleased.