Zoho Billing Erfahrungen

I like the fact that my customers have the ability to log in and update any info for themselves at any time (client portal)

I wish that this product would integrate with my routing software. (Jobber). That way I can save time and not have to manually transfer customer info to my other software (jobber)

This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.

The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.

I appreciate multiple integration capabilities.

Having to purchase different packages of features that should already be included

Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily.

Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there.

-extremely powerful
-subscription renewal an excellent feature

-lag between CRM syncing with subscription
-problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward
-cannot change change on 2nd tier subscriptions automatically
-updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin

- Provide automation
- Easy to integrate with our product
- Customer services are good

- Sometimes the system gets buggy
- All the options are not there which is in Zoho invoices
- Customer services are only via email, chat or direct phone lines are not that responsive

We like the ability to process all our payment and that is it integrated with ZOHO CRM. The various report that are available allow us to manage our business. We never received any training but have been able to navigate the software pretty good. They customer support does a good job answering our emails and phone calls fairly quickly.

We are not very happy at the time it takes to complete the process of clearing the ACH transactions. we know immediately whether we are funded but the invoices still show outstanding when they are not. so it makes it difficult to know what invoices are actually outstanding.

The program provides a lot of value for what you pay. Setup with straight forward it's easy to use on a day to day basis.

There are times where making changes/updates is more difficult then it should be which can be frustrating.

It's automated and super customizable. Any questions are always answered promptly by the customer service team

There are so many customization options that it can get complicated to do very simple tasks unless you know where to look

The software is easy to setup and has a great deal of customization options to suite any business.

I have had no bad experiences, so I can offer no cons to the Zoho products we use.

Zoho Subscription is very user friendly, easy to use and very intuitive

There is nothing I can think of that I did not like

Easy to use and add new subscription, mobile apps is cool

Less flexible in terms of modifying subscription

I recommend this wonderful tool, which saves me a tremendous amount of time and has become an indispensable assistant. He will automatically track who subscribed to the newsletter, and who, on the contrary, unsubscribed.

Strongly lacks the normal support of the Russian language. If the developers came to our market, it was worth taking care of it.

Saving time is very important to our company because saving time saves us money. Automation saves us time that is why we LOVE Zoho Subscriptions. It helps us to eliminate manual billing. Subscriptions takes care of EVERYTHING - coupons, addons, thank you for your payment, card failure and card expiring notices, and prorate invoices. We can even group invoices from multiple subscriptions together and it integrates with my accounting software. The cost is so much less than other subscription billing services.

It would be nice to have more than one hosted page layout option. Also the setup for the hosted page can be somewhat default, especially adding addons.

We had a short list of needs: easy to use for non-technical folks, affordable, and able to handle recurring charges. Zoho fits all three, and everyone on the team finds it easy to use.

This isn't a valid complaint, but the UI is a tiny bit dated. But the software works, and I don't particularly care that it looks like 2016 software and not 2019 software. When I say "a little bit dated" i mean a little bit. Literally, no one should care about this.

Software is easy to set up, maintain and use.

Interfaces well with Zoho Books accounting software.

Ideal for SME orgainsations wanting value for money, easy of application and great customer support.

Don't really dislike anything about it. If we had to be picky, you have to leave Subscriptions to go into other Zoho applicatons like Books or Inventory

easy to use, does what it says , solid and reliable!

not being able to have the same email be allowed to have access to multiple portals

I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.

That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.

This allows 'groups' of plans, with add-ons, and coupons specific to those groups. Pricing, recurring transaction managements, and their new widget works wonderfully. Connects to invoices and shows customers who have signed up. Allows for setup fees and one-time fees if you need them.

Widget needs a little more options, and there needs to be a better 'preview' and way to do test transactions.

Easily handles billing for recurring subscriptions, without having to remember to send bills each month. Allows for either auto-credit card billing, or simply sending an invoice.

Hard to view details of multiple subscriptions at a single client. All subscriptions are listed exactly the same way, so it makes it difficult to find the specific one for which you are looking.

The product is easy to use and adaptable, it works really well for me, it works great with CRM and Books from Zoho.

Helpdesk is not always easy to reach. Its relatively new this product and I think they are still improving on it and adding new functionalities. Needs more interaction between currencies.

Support for the application is excellent and there is ease of access for all features and it is easy to understand.

Further customization within the application would be nice especially if there are particular types of subscription that need different options aside from the ones there by default.

Zoho Subscriptions is far from complicated .After a short training you are good to with using it . It links up nicely with the payment merchants we use . Adding invoices from Zoho Invoice is seamless .

You can't really integrate it with software that isn't Zoho's .Adding new customers requires a lot of data entry.