Smartsupp live chat Erfahrungen

A chat that does the job it was created for. I have a small to medium business that uses the software very well

It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like.

Pretty simple to use. You get the necessary steps quickly.

A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS

Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.

The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).

If you don't like an unreliable product without efficient support, look elsewhere.

Unreliable
Rigid and hard to adjust behavior

Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available.

I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.

Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.

I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.

This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time

Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.

Been able to email if user abandones the chat session helps to give a better service.

It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.

its functional and the design can easily changed.

That you cant send files over the Chat.

Previously, i was using a different chatbot from another company. When i started using smartsupp free package, i realised that their services were so good. That is why i had to upgrade to the standard package. I will recommend other persons to use Smartsupp on their website. However, i could subscribe for 1years if their monthly cost is reduced to 10$

Their pricing is too high as compared to other companies

I have been using this live chat service for a while now, and I must say that I am thoroughly impressed with all the functionalities it offers. The user interface is easy to navigate, and the chat window is highly responsive, making communication with customers a breeze. I also appreciate the customizable chatbots, which have helped me automate some of my customer support processes. Additionally, the service's integration with my website's backend system has been seamless, enabling me to track customer behavior and provide them with personalized support. Overall, I highly recommend this live chat service to anyone looking for a reliable and feature-rich platform to enhance their customer support experience.

The only downside I have noticed with this live chat service is that it can be quite expensive for small businesses or individual users. While the service offers a range of useful features, the cost can add up quickly, especially if you have a large customer base or require extensive support. This pricing structure may be a barrier to entry for some potential users who are looking for a more affordable solution. Despite this, if you have the budget for it, the service's capabilities are definitely worth the investment.

Good to use and easy to configure. But need update like tidio

It's perfect for me but you can try tidio features

We liked online chatbot, many of our customers use it to contact us. Videos of customer experience are very important and useful too. If something doesn't work, you can easily see it.

The interfaces and analytics. A bit boring interfaces and not the most handy ones.

I really really really like the Live Chat.

I dont really really like the Limited Chatbot.

Simple for use, complete and good assistance

Tracking of the page of navigation of customer

Easy to use, I love the app, multy language

We have lost conversations beacuse the sistem does not inform well what a cliente is there.
I have to activate the app on my phone and then I am informed when a client is there.

There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes.
The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.

the most of what I l ike in smartsupp is that chat is divided into 4 parts: all, primary, new and mine. We can easily see when new messages arrive. I also like that we have shortcuts that the whole group uses very effectively. The chat is very easy to use , It is a very useful program for our business and simplifies many things for us. Im very thankful.

What I would like to see improved is that, unanswered messages that is skipped for some reason, should be highlighted in red or black color. it would be so nice to prevent missing chats for sales managers. also what I would like to see improves is mobile version smartsupp. Specifically, I would like to see "mine" messages in seperate and not in all messages.

very good cumunication and messeging when we are offline

We would prefer to get directly the e-mail and phone number from our chatting customers

The video recordings are inevitable for any company. If you haven't tried it you don't know how much you are missing this feature

Well, really not much because the most neccesary options are already included

Good mobile app. Easy to customise. I particularly like the live view of visitors on the site

Chatbot could be more 'intelligent' by understanding context and meaning

It's integrated in our daily basis use,relativelly easy to use,sometimes i hav etrouble indetifying our customer which are reaching us

The interface its very boring,sometimes changes that i made (e.g chatbot greeting) its not working at all!

Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too

Sometimes a little inaccurate in terms of numbers of visitors but this is probably due to fast changing conditions