Smartsupp live chat Erfahrungen

Smartsupp live chat

Smartsupp ist ein KOSTENLOSER Live-Chat mit Besuchererfassung.

Gesamtbewertung

4,6 /5
(342)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,4/5
Bedienkomfort
4,8/5
Kundenbetreuung
4,5/5

95%
haben diese Anwendung empfohlen
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342 Bewertungen

Renee
Renee
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 5 001–10 000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

My Favorite Live Chat Feature!

Bewertet am 16.1.2019

We use Smartsupp in my organization to chat internally with our Team Members in the field. We have...

We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.

Vorteile

Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.

Nachteile

Honestly, not a thing. It's one of those solutions that just blows away your expectations.

Antwort von Smartsupp

thank you for your review Renee!

We are happy to see that you are satisfied with Smartsupp.

All the best,
Smartsupp team

Mansour
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 6.0 /10

Cost effective?

Bewertet am 31.8.2020

Vorteile

the setup is quite easy and the dashboard is intuitive.

Nachteile

120 dollars a year is still quite a cost

Phil
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Absolute con merchants

Bewertet am 18.4.2023

The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS

The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS

Vorteile

We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS

Nachteile

Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS

Sourav
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Review of Smartsupp

Bewertet am 17.5.2023

It's good as per their cost.

It's good as per their cost.

Vorteile

It is very easy to implement, deploy and invite agents. UI is very transparent and clear, response time is very nice to have.

Nachteile

There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that

In Betracht gezogene Alternativen

Freshchat

Gründe für den Wechsel zu Smartsupp live chat

Lower in price
Tsvetanka
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy, fast, reliable

Bewertet am 3.5.2023

It is so quick and easy to work with the product, you don't put much effort and forget it was a job...

It is so quick and easy to work with the product, you don't put much effort and forget it was a job to do.

Vorteile

The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff.

Nachteile

I haven't encountered any cons yet or had any difficulties.

Anca
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent

Bewertet am 7.6.2023

centralised communication

centralised communication

Vorteile

I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site

Nachteile

I cannot integrate different sites that are part of our business / different domains

Patrick
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

recommendable live chat at high price

Bewertet am 31.5.2023

Vorteile

- easy integration- reliable- functionality is great

Nachteile

- price for standart version for small enterprise. free chat is not nice to use.

In Betracht gezogene Alternativen

tawk.to

Gründe für den Wechsel zu Smartsupp live chat

more reliable and better usability
Ryan Florian
Gesamtbewertung
  • Branche: Luxusgüter & Schmuck
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy and helpfull

Bewertet am 31.5.2023

We were looking for a quick, simple and effective solution for our customer care, and that is...

We were looking for a quick, simple and effective solution for our customer care, and that is SmartSupp

Vorteile

It is a simple, modern and great tool for customer care. Clear statistics and simple implementation

Nachteile

Nothing. Operators and administrators are happy with the possibilities

Rafał
Gesamtbewertung
  • Branche: Groߟhandel
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Polecam

Bewertet am 9.5.2023

Vorteile

very simple to do i vert recomended , it okk app to use every day

Nachteile

very simple to do i vert recomended , it okk app to use every day

Matej
Gesamtbewertung
  • Branche: Import und Export
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Smartsupp is great "colleague" :)

Bewertet am 18.4.2023

We have an eshop that focuses on selling necessities for infants and newborns. So we get questions...

We have an eshop that focuses on selling necessities for infants and newborns. So we get questions from moms every day. It performs the function as we imagine it.

Vorteile

At first we added default easy entry questions. 50% off all first questions are automatically answered to our customers. With customers questions we are learning about our product content, so we know where to improve.

Nachteile

I cant think of anything at the moment. I am satisfied with Smartsupp.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: E-Learning
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Excellent Live Chat Service with Impressive Features

Bewertet am 15.3.2023

Vorteile

I have been using this live chat service for a while now, and I must say that I am thoroughly impressed with all the functionalities it offers. The user interface is easy to navigate, and the chat window is highly responsive, making communication with customers a breeze. I also appreciate the customizable chatbots, which have helped me automate some of my customer support processes. Additionally, the service's integration with my website's backend system has been seamless, enabling me to track customer behavior and provide them with personalized support. Overall, I highly recommend this live chat service to anyone looking for a reliable and feature-rich platform to enhance their customer support experience.

Nachteile

The only downside I have noticed with this live chat service is that it can be quite expensive for small businesses or individual users. While the service offers a range of useful features, the cost can add up quickly, especially if you have a large customer base or require extensive support. This pricing structure may be a barrier to entry for some potential users who are looking for a more affordable solution. Despite this, if you have the budget for it, the service's capabilities are definitely worth the investment.

thomas
Gesamtbewertung
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline...

Bewertet am 9.8.2019

...some horizontal scroll bars, down my smart supp panel, appeared here since a couple of weeks...

...some horizontal scroll bars, down my smart supp panel, appeared here since a couple of weeks ago. while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct.

Vorteile

the whole software is nice.... miss chat and offline messages of customers are nice too, but...

Nachteile

i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...

Maurice
Gesamtbewertung
  • Branche: Groߟhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Works very good and never had any problems with it

Bewertet am 7.8.2019

As a B2B wholesale company we have a lot of customers who have questions while browsing about...

As a B2B wholesale company we have a lot of customers who have questions while browsing about products, sales conditions, delivery times etc.

Vorteile

very easy to work with
reasonable pricing

Nachteile

there were no cons what so ever, i have to fill this form....

keith
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

For a free software it mends patches in your website to intergrate to live support.

Bewertet am 7.8.2019

The chat option allow me to use a laptop and actually type than having to thumb to a device for a...

The chat option allow me to use a laptop and actually type than having to thumb to a device for a half hour.
The problems with new generations of culture it use to take a simple phone call 3 minutes of conversation to give advice; however now with texting causing hours of wasted time in society, Alot of people expect text and then take 30 minutes for a 2 minute conversation because teh replies they respond to are very slow, weird hours and times to contact and impulsive on replys back. *(selfish society in America)

So using this app allows me to edit copy and past long winded conversations since time is valuable to the work only.
and Thus the entitled one out there in US and many are out there gets there long winded reply for the chemicals in their head to feel good. It will be great once this generation is replaced by gen z, that way efficiency is back.
SO if you are Gen x and like old school use the app on a laptop and then create a thrift process to weave out the useless entitled ones by serving a reward based market only. reward by behavior only and dont support impulse cry babies and you will make it.
so good app. :)

Vorteile

I like the ease of inserting the script and then the ability to log in and go live.

Nachteile

The phone app version does not seem to work on a few devices.. just blank screen not sure why.

Antwort von Smartsupp

Hello Keith,

thanks for your review.

Have you tried our new mobile app released in June?

To speed up your conversations I recommend you to set up Shortcuts in your dashboard.
www.smartsupp.com/help/shortcuts/

Have a nice day!

Patrik

Sebastian
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

You can’t afford not to have it !

Bewertet am 20.3.2019

Very glad to have it installed on my websites I think it’s a must have tool for every on line...

Very glad to have it installed on my websites I think it’s a must have tool for every on line business.

Vorteile

I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.

Nachteile

It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.

Antwort von Smartsupp

Hello, Sebastien,

many thanks for your feedback! We are really pleased we can help you with all of your businesses.

Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign.

Best regards,

Krzysztof
Gesamtbewertung
  • Branche: Onlinemedien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

VEBO

Bewertet am 7.8.2019

Perferct for me. For me is missing sending file via livechat like invoice for client etc.

Perferct for me. For me is missing sending file via livechat like invoice for client etc.

Vorteile

Language is polish.
Easy to setup.
Easy to work.
Price still better that other software.

Nachteile

Price increase each year i know everything cost each ear more more

Antwort von Smartsupp

Hello Krzysztof,

thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Ad price - we slightly changed our pricing this year for the first time in our 6 years history. :-)

Have a nice day!
Patrik

Marta
Gesamtbewertung
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

It's Good

Bewertet am 7.8.2019

We can help customers finalize their purchase when they have doubts. Or give them information about...

We can help customers finalize their purchase when they have doubts. Or give them information about some products.

Vorteile

I like the shortcuts, because is very fast to speak with a buyer.
I like that it shows pages that they are visiting.
The possibility of personalizing automatic messages as well as programming customer service hours.

Nachteile

The possibility of consulting the most consulted questions, filtering by word.
The possiblity of add an image or documents in the conversation.

Antwort von Smartsupp

Hello Marta,

thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Have a great day!
Patrik

Valentina
Gesamtbewertung
  • Branche: Kosmetik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great customer experience tool

Bewertet am 8.8.2019

Fast and realiable customer communications tool with very handy capture of customer behavior on our...

Fast and realiable customer communications tool with very handy capture of customer behavior on our website.

Vorteile

Smartsupp helps us, as online beauty salon, to get in touch with (potential) customers and provide exceptional customer experience.

Nachteile

Mobile app was outdated, but is now working better. Notifications used not to work in Safari browser.

Peter
Gesamtbewertung
  • Branche: Maritime Wirtschaft
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

satisfied, fulfilled expectations

Bewertet am 20.9.2019

good benefit, many extra orders

good benefit, many extra orders

Vorteile

set automatic chat program start on and off (time)

Nachteile

need to have 2 tabs open in your browser

Antwort von Smartsupp

Hello, Peter, thank you for your review! We are glad we are fulfilling your expectations.

If you are working from two different tabs, because you use Smartsupp on two different websites and it is bothering you, you can put both websites under one account and work from one dashboard. Our support team will be happy to show you how to do it, just write us at [email protected]

All the best, Michaela

Robert
Gesamtbewertung
  • Branche: Software für die Automobilindustrie
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Nice cooperation

Bewertet am 15.3.2023

Very nice cooperation

Very nice cooperation

Vorteile

We appreciate the ease of addition and the overall usability of the system.

Nachteile

We would appreciate better artificial intelligence in automated communications.

Marco
Gesamtbewertung
  • Branche: Software für die Automobilindustrie
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

An important help for e-commerce

Bewertet am 20.8.2019

Vorteile

It has friendly functionality, no bugs, the technical support replies in less than 5 hours.

Nachteile

there is no possibility to upload image and/or document files during the chat session

Antwort von Smartsupp

Hey, Marco, thanks a lot for your review. The file-sharing option will be ready in the new chat widget, which should be out this October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ All the best, Michaela

kanun
Gesamtbewertung
  • Branche: Druck
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best live chat

Bewertet am 16.2.2023

I can chat to a customer, I can let the chatbot do its job for timezone changes and mostly I can...

I can chat to a customer, I can let the chatbot do its job for timezone changes and mostly I can look where has the user navigated through video

Vorteile

The video recordings are inevitable for any company. If you haven't tried it you don't know how much you are missing this feature

Nachteile

Well, really not much because the most neccesary options are already included

Juraj
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Reccomend

Bewertet am 6.8.2019

It is helper for grow my sales.

It is helper for grow my sales.

Vorteile

My sales grow up with this software. To assist to my clients in web with chat is great.

Nachteile

None. Maybe when my client send me message before he recieved my automatic message. Software should not send that automatic message to him anymore.

Antwort von Smartsupp

Hello Juraj,

thanks for your review.

You need to edit a condition in your auto-message "visitor is/was served".

Best regards,
Patrik

Dave
Gesamtbewertung
  • Branche: Software für die Automobilindustrie
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great Live Chat Widget

Bewertet am 7.8.2019

Vorteile

I like that it is very simple to use and the mobile app has a user-friendly interface. Easy to manage live chats on the go.

Nachteile

The live chat icon design looks a little outdated for my liking. Wouldn't mind a redesign of the look. Currently it tells you the source of where the customer came from eg. direct visit or google.com and etc, if it could go one step further to say whether through a sponsored ad or organic google search, that'd be amazing.

Antwort von Smartsupp

Hey Dave,

thanks a lot for your review. We are currently working hard on our fresh new - redesigned - chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Have a nice day!
Patrik

Amit
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Console Feature is not Working. Bad customer support (don't answer)

Bewertet am 21.1.2020

Live chat is ok, but sometime it didn't send the automatic messages.

Live chat is ok, but sometime it didn't send the automatic messages.

Vorteile

Easy to use Software, better to start. But, now some of the function is not working like console in recording.

Nachteile

Customer support is not good. They don't have proper information.