Smartsupp live chat Erfahrungen

Easy To Use
Easy To Setup
Great Support
Fantastic Additional Features
Smart Customisation

Nothing - everything seems to tick the right boxes.

The best feature of Smartsupp is the ease of use and placing it on my webpage.

I wish Smartsupp had more features, such as allowing to place logo.

Easy to use Software, better to start. But, now some of the function is not working like console in recording.

Customer support is not good. They don't have proper information.

Easy to use, I'm not a super tech person but this was really intuitive and easy to use. There's so much more that I need to use but haven't had time.

Support - I'd like real time support and a solution to my AMEX card not working since it works everywhere else and they told me that I can use AMEX but mine doesn't work.

1. Instant notice when someone visits our site
2. Direct Communication with our customers
3. Recording of site visits to understand usage

Nothing that I could think of. Smartsupp just works.

I really like the simplicity of the Smartsupp. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.

I think the price is too high for our market (czech and slovak) but if my client wants a high quality, i am definitely recommending smartsupp.

It is so easy to install and to use, I use it since 2016.

This could have a more affordable cost, since the payment is monthly.

its very handy that u can reply every message from customers in everywhere through by app . important to make this quickly

Nice specs that record visitors page activities

The video recording feature is great to see the visitors behavior.

A Bot Chat increment it will be nice! And an automatically email with the chat transcription.

- Easy to use
- Many tools
- Great support

- Need only more people to use it

the whole software is nice.... miss chat and offline messages of customers are nice too, but...

i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...

very easy to work with
reasonable pricing

there were no cons what so ever, i have to fill this form....

I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.

It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.

Language is polish.
Easy to setup.
Easy to work.
Price still better that other software.

Price increase each year i know everything cost each ear more more

It is very easy to use, not much complicated, not to disturbing for website visitor

Website visitors can´t send their photos.

set automatic chat program start on and off (time)

need to have 2 tabs open in your browser

I love how simple your engine is for the customers and also for me as an user of it.

I have not found any weak parts at this moment. If I was not able to find something I have received the perfect help from your customer support.

It has friendly functionality, no bugs, the technical support replies in less than 5 hours.

there is no possibility to upload image and/or document files during the chat session

it's simple but sometimes I would need more feature

it could have same more feature like possibility of attaching files

Its simple in its implementation and its functionality in the free version

The inability to contact customers when a chat has been lost

it takes me in contact with whom has a real interest in my product

that I cannot get in contact with all the people who navigate my website

I like heatmaps and watching video how clients using my eshop.

I can see why my clients going off from my eshop.

easy to use and install, fully customizable

nothing, price to be paid was a decision to be made

We are with smartsupp more than 4 years..and They are improving daily..

In past there was something..but cant remember now..but they always made a big efford to fix it.

Very easy using a transparent navigation.

I don't know. It isn't any astronomic since, just easy chat with customer.