Survicate Erfahrungen

Very intuitive to use, possible to create good looking in-product surveys (compared to other providers)

We had some stuff which needed tech effort where it would've been cool to solve it directly in Survicate (e.g. triggering survey on a specific schedule)

Reactivity of support
Design to build survey > easy

No synchronisation with our CRM at the begining
Some small bugs

Help desk support for my issues and providing continues support.
specially Anastasiia, & Daniela
UI and Guides.

There are not much option to play with Font and subject body within for normal user who don't know backend coding.

Survicate is an immensely robust and versatile tool that looks great and works well, but the above-and-beyond factor is their incredible attentive and responsive team that provide high-touch and timely support to make sure we're able to work as effectively as possible!

Missing some additional features at present like custom skip logic, though it is on the roadmap!

Setting up new surveys is straightforward, whether starting from scratch, using their templates, or leveraging their AI tool. I appreciate the ability to quickly extract data manually or use their clever insights AI to categorise user responses into digestible outputs. As a CRO manager, I no longer need to spend hours digging through user comments to find bugs or optimisation areas. I particularly love that it can integrate with our A/B testing tool, allowing us to launch surveys and gather feedback across different experiments.

The mobile survey design could be improved.

I like how accommodating the staff is and how they are always looking for ways to improve the product.

I wish there were style customization options in the analyze dashboard.

Survicate makes it really easy for us to get feedback on the fly without new deployments on mobile (we use React Native). Its been invaluable at getting fast feedback

We face occasional problems with newer technologies such as React Native, and Zapier but once we raised them to Survicate they did resolve them :)

How easy it's to display the survey and gather feedback for our app + their support is incredible.

Used to be the date segmentation that lacked specific options "after this date", "before this date" etc — which they already improved.

I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.

This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.

We can determine client behavior, trends, and other relevant factors with the help of the program Survicate. This is accomplished via survey tools that are built into websites. The program helps me manage quick surveys and gather customer feedback regarding their website, services, and products.

Although we have the option to create our own tags through the survey links, I wish it was a little more user-friendly. Perhaps adding a dynamic component would allow us to keep the same survey copy while having it respond differently to diverse audiences.

The tool is very intuitive and flexible.

Not being able to download the reports as one full PDF report. I have to download one question at a time.

Easy to use interface.

Ability to get several different customer insights in one place.

Good tools for analyzing results, outcomes and customer feedback. What I would be thinking about in this step is how can we help our clients to package insights in the best way to make it easy to communicate to the organisation?

Great customer support. Proactive, helpful and good tools. I get the feeling you have thought through you own customer journey i the help phase.

Proactive product development. New and relevant features are released. I believe the step towards using AI to analyze large sets of customer feedback is the right strategic step for you product.

Not much. Small thing: for some reason I have to log-in every by typing my email manually. A "remember me" function in the log-in step would be nice.

Easy to build surveys
Quick integration on our website
Ability to customise CSS

Would love a native integration with Contentsquare

We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.

Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.

In the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them.

Pricing freezes - complete shut-down of active surveys.

I like that it's pretty easy to create and change a survey that looks good both on desktop and mobile

Sometimes is not that easy to understand how to implement the survey on a page.

Embedding a question into an email intergrated with intercom is a killer feature.

That I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account?

The UI is amazing, super easy to understand and the AI to create new surveys is an interesting new feature.

I had some feedback on some features but it looks like they might take some time to implement them. Also, the fact that you loose you can't pool a report from all the surveys together is not ideal. I feel they can improve the reporting part and the integration with ZD so that you could have all in Explore.

Is a good free option - easy to customise with branching logic available.

No export features are available with the free plan.