Clover

3,8 (530)
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Umfassende Point of Sale- und Business-Management-Lösung

Gesamtbewertung

3,8 /5
(530)
Preis-Leistungs-Verhältnis
3,4/5
Funktionen
3,8/5
Bedienkomfort
4,0/5
Kundenbetreuung
3,3/5

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530 Bewertungen

Luis
Luis
Gesamtbewertung
  • Branche: Design
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Clover Review

Bewertet am 9.6.2023

Clover is very easy to use, doesn't take much space and it makes paying for merchandise and...

Clover is very easy to use, doesn't take much space and it makes paying for merchandise and services fast and easy.

Vorteile

It's very easy to use, and I love how it accepts so many kinds of credit cards and forms of payments!

Nachteile

I don't like how sometimes it will take a few tries to read a card, which can make customers desperate and annoyed.

Kir
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Clover is better!

Bewertet am 30.9.2024

We migrated from other very popular payment processing platform and found Clover does better in...

We migrated from other very popular payment processing platform and found Clover does better in most of the use cases.

Vorteile

I like clean and optimized web interface, customer database, invoicing module.

Nachteile

I would like to assign custom invoice numbers (perhaps PO numbers) to invoices generated via Clover.

Josh
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 1 001–5 000 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

While not as popular in my area as other ordering apps, this is a decent option!

Bewertet am 18.7.2024

My experience with Clover has been that there are a couple of small restaurants that I love going...

My experience with Clover has been that there are a couple of small restaurants that I love going to offering rewards through Clover. I have utilized Clover for those very incentives, which is awesome. I just wish there were more restaurants that could offer service through this app.

Vorteile

I really appreciated that some restaurants give incentives to customers when ordering through this app. It tracks how many times you've ordered and how the rewards are stacking up. I can customize my orders to my liking (as long as the merchant has allowed the customization to be offered). And the biggest plus is that ordering through Clover makes it super efficient to just arrive and pick up my food, rather than having to pay at the restaurant.

Nachteile

This app is not as popular as many others. I have very few restaurants in my area that offer ordering through Clover. I have so many different restaurant apps on my phone! I only go to a couple of restaurants that offer service through Clover. Additionally, the user interface isn't the most visually appealing.

Jamie
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great and Easy for small businesses

Bewertet am 2.12.2024

Vorteile

very easy to use in an office environment that takes payments. Receipts are easy to print and reports are very clear and easy to view online

Nachteile

Having to pay for multiple terminals or only use one computer

Marnie
Gesamtbewertung
  • Branche: Design
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Clover is sometimes lucky

Bewertet am 3.9.2024

Vorteile

It's pretty easy to use and makes processing payments pretty seamless

Nachteile

Can be a little glitchy at times and I have had to turn away customers because it wouldn't work.

Svetlana
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Clover is fraud

Bewertet am 13.8.2024

it is a total disaster, double charge came, and support saying no, you were charged just once

it is a total disaster, double charge came, and support saying no, you were charged just once

Vorteile

it is a fraud, with mistakes of double charges, which you spend hours to fix, talking to absolutely unprofessional support

Nachteile

everything, support is awful, and you spend precious time being transferred from one person to another with no help

In Betracht gezogene Alternativen

Square Point of Sale

Warum Clover gewählt wurde

i thought i made a right decision, but i regret it dearly, as clover's support is the worst, i cannot get back as they tie you to purchased equipment, which you cannot return (square allows return)

Zuvor genutzte Software

Square Payments

Gründe für den Wechsel zu Clover

i was lied to, representative who since he sold me equipment doesn't pick up the phone
Lloyd
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

STAY AWAY FROM CLOVER!!!!!!!!

Bewertet am 1.10.2024

Very poorly managed and lied to customers

Very poorly managed and lied to customers

Vorteile

There are nothing to talk about pros. Only cons

Nachteile

Customer service and they will take your money even though you ask them not to. I had to close my restaurant for personal issue, so i called the clover and spoke to someone regarding Monthly clover service charges and he said no problem. However, they debited 9 months $49.00 for subscription plan fee (not the machine lease fee). They would not give you money back nor care to contact you because its their mistake

Robyn
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Terrible experience - call centre staff have no idea what they are talking about.

Bewertet am 27.6.2024

Vorteile

It is a easy system to use. Easy to enter inventory.

Nachteile

Absolutely horrible customer service. They use third party representatives to sell you the machines/system and then they disappear. I have been attempting to get a kitchen display for over two months and haven't been able to because they said I went through a third party and need to be in contact with them. I do not understand how a company can employ third party representatives and then not be able to help you PURCHASE extra equipment when you call in. Clover is already over priced in comparison to other companies. The least they could do is provide exceptional customer service and make sure their customers have what they need to do business.

Yalcin
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Made a big Mistake choosing CLOVER as my credit card processor

Bewertet am 9.6.2024

Beginning of new shop opening I started looking reputable and comparable Credit Card processing . I...

Beginning of new shop opening I started looking reputable and comparable Credit Card processing . I started with Square , Toast and Clover end up picking Clover . I met with [sensitive content hidden] Senior Business Consultant and Clover Region Sales Manager . We talked and agreed on %2.3 +.05 Cent also $1400 credit towards hardware purchase . 1st Month which was March I did not get any statement 2nd month get close to $6800 fees . This is nothing close to what we talked . I and [sensitive content hidden] started emailing and talking on the phone almost everyday , he said do not worry I have been talking my Management they will make corrections and you will get your credit back no later then a week now he is not responding my emails . I am deceived and scammed . I will talk to Attorney General and file a court order aginst Clover and his regional manager [sensitive content hidden] .

Vorteile

Nothing good about Clover , They deceived me now I had to deal with them

Yousef
Yousef
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Horrible!!!! Do not use!!!!

Bewertet am 30.11.2023

Horrible. Will never use or refer to anyone

Horrible. Will never use or refer to anyone

Vorteile

Nothing at all. They shut down my account without any notice.

Nachteile

Customer service, service itself, sales representative

Thomas
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

The crash of Clover

Bewertet am 7.2.2024

I’m a month pass our warranty and because of their crash I end up having to pay over $300 to...

I’m a month pass our warranty and because of their crash I end up having to pay over $300 to replace a piece of equipment

Vorteile

A piece of equipment failed because of their crash and unable to use the system basically out of business until it is fixed and I had to pay for it. It’s been over a week already looks like another week.

Nachteile

Very unreliable I had a business you better have a back up system like Square and an iPad and a cash register

In Betracht gezogene Alternativen

Square Payments

Warum Clover gewählt wurde

Old equipment outdated, poor customer service

Gründe für den Wechsel zu Clover

Good things very disappointed in this crash makes it unreliable
Dee
Gesamtbewertung
  • Branche: Kunst & Handwerk
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

TOTALY SHOCKING

Bewertet am 12.9.2024

Once signed up and paying them, they totally ignore all emails etc or contact of any kind even you...

Once signed up and paying them, they totally ignore all emails etc or contact of any kind even you "personal sales rep"

Vorteile

NOTHING, ABSOLUTLEY RUBBISH NOTHING MORE TO SAY

Nachteile

EVERYTHING, NO AFTERSALE SERVICE, FOLLOW UPS OR EVEN CONTACT....

AVOID AVOID AVOID

Lori
Gesamtbewertung
  • Branche: Umweltdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

I've tried others. Clover made the cut!!

Bewertet am 2.11.2023

Almost a year now and I am happy with Clover. I depend on it daily.

Almost a year now and I am happy with Clover. I depend on it daily.

Vorteile

Clover is the easiest to use, most dependable, most reliable POS application out of all I have tried. US based support and competitive pricing.

Nachteile

They take the fee out after the deposit instead of before like most of the others do.

Emese
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

AVOID this company

Bewertet am 20.2.2024

AVOID!!!

This company is just after to rip you off!

I signed up after using online payments only...

AVOID!!!

This company is just after to rip you off!

I signed up after using online payments only before and was completely clueless. They offered me much better rates compared to the smaller companies which didn't lock you in a contract but seemed worth while. As soon as I signed up, my account manager, [sensitive content hidden], "vanished". Turned out she left the company so I ended up having to call to figure out most things by myself. I wouldn't have minded, but within the first 16 months they put my rates up... I coped with that but then received another letter saying my rates will go up again, so I had enough. I contacted Worldpay and they offered much better rates.

So then I contacted Clover to say I was to cancel, they said ok, just send an email with certain details to this and that email. They didn't mention there was any charges for it but I was with them for over over 2 years so assumed giving them the 30 days notice will be enough.

A few days later got an email from them saying click on this form to proceed with your account closure - and there they were to charge me £120 for "early termination" and also added an extra £15 for a month lease. I mean wtf?? I called them up to complain and then received an email saying it could take them 8!!! weeks to respond.

Now 3 weeks later nothing. I cancelled all my direct debits though so they can't just put random charges on my account.

Disgraceful service!

Vorteile

Nothing. There is nothing positive about them

Nachteile

Charges increase and they are penalise you to wanting to leave.

Mark
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Business Owner

Bewertet am 7.2.2024

Terrible experience. Zero help from anyone. Just to cancel was an act of congress. If I could...

Terrible experience. Zero help from anyone. Just to cancel was an act of congress. If I could avoid a company, in any business, doing anything, I would avoid Clover.

Vorteile

Nothing. Unless you like add-on fees that you don't get from other processors, avoid Clover.

Nachteile

Never ending erroneous fees. Zero help from customer service to explain and/or dispute. Customer service spoke with broken English and NEVER helped a situation. Clover called something "Quarterly PCI charge" and would charge whenever, bi-monthly. They just drafted the money when they wanted. Deal breaker was they came up with a "Security Bundle Fee" of $299. No one at customer service could explain what it was and there was not getting out of it. I cancelled account and after account was closed, they still drafted the following month. Clover is the worst processing company.

Eduardo
Gesamtbewertung
  • Branche: Kosmetik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Bad Service

Bewertet am 13.9.2024

Vorteile

Easy to use and install, but be carefull when you close out your account

Nachteile

I give 1 star because I cant give 0 stars, be carefull with this company, I stopped working with them and paid everything, after 2 years the put me in collection and asking me for a payment I already did, I been with this for 2 years, every time they call me ask me for alot of paperwork and they said that I owe $700 dlls, I proof everything thing and now they get back with this, not happy about this.

Rachael
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Best restaurant POS system that can be fully customized

Bewertet am 11.7.2024

Honestly the best POS system I have used and I have used many in different establishments within...

Honestly the best POS system I have used and I have used many in different establishments within hospitality. Clover has been the most reliable and consistent, and not to mention the most versatile and customizable. Oh and the POS machines look aesthetically pleasing too!

Vorteile

Incredibly easy to navigate and simple interface. Love how Clover has the ability to do everything as a restaurant POS including placing orders, taking payments, integrating a reservation/waitlist option, and even a camera option, which allows for digital QR codes/gift cards to be purchased or applied as payments towards order.

Nachteile

In my 2+ years of using Clover, I haven't identified any cons. The only minor issue I have noticed it connectivity issues on occasion but that is expected with POS systems and also may not be specifically related to Clover.

Christopher
Gesamtbewertung
  • Branche: Software für die Automobilindustrie
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

horrible business practices

Bewertet am 7.12.2024

negative i wouldn't recommend this service to any business

negative i wouldn't recommend this service to any business

Vorteile

easy to set up and easy to use also the customer likes it

Nachteile

they trap you into a crazy long contract

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: Selbstständig
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Horrible Experience

Bewertet am 16.8.2024

Horrible and tedious and stressful and irritating and annoying and expensive with no return of...

Horrible and tedious and stressful and irritating and annoying and expensive with no return of investment.

Vorteile

Was informed I was sent to collections before it became it extravagant amount to owe.

Nachteile

Horrible costumer service. One guy was completely rude. Everyone has accents and are difficult to understand. Could not afford the monthly billing fees which I was not forewarned about so got an NSF notice from my bank and was sent to collections. The process of trying to complete the compliance paperwork was so tedious, took so long, was full of technical jargon and could not get any assistance with it.

Michelle
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Non existent customer service

Bewertet am 28.11.2023

Horrid experience. In this day and age we have to suffer such incompetence for a high price....

Horrid experience. In this day and age we have to suffer such incompetence for a high price. Numerous calls no resolution. Agents will not escalate calls. Different department different function wash responsibility from each other between technical, leasing and cs. I cannot emphasize enough how terrible this experience was/is. Continuing battle to get hold of someone.

Square is the way to go! Set up in one day. Customer service agents able and willing to help. So much support for success of small businesses.

Clover will keep debiting your account even if deactivated then no one to fix the problem.

Vorteile

I have nothing good to say. Worst experience.

Nachteile

Everything but especially sales, customer service

yesenia
Gesamtbewertung
  • Branche: Tierarzt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 6.0 /10

Clover Review

Bewertet am 24.2.2024

Vorteile

The thing I liked most about clover was how easy it was to look at past payments.

Nachteile

The things i liked least about Clover was the fact that we weren't able to process refunds online.

Steven
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 10 000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

My Take on Clover

Bewertet am 24.10.2023

My overall experience with Clover is very nice and pleasant because I do enjoy using Clover and I...

My overall experience with Clover is very nice and pleasant because I do enjoy using Clover and I am grateful for Clover as part of my life today,

Vorteile

I do enjoy and I am grateful for Clover. I do because Clover is a nice way to get points and it is a reward system when you go get points, check in, and get deals/promos with restaurants and cafes. I like when you can get the ability to order and pay for your food and drinks.

Nachteile

I wish for some restaurants to expand and be open to Clover for nice deals, promos, and rewards to give back to customers for sure since at the end of the day, support is the key for support.

Arif
Gesamtbewertung
  • Branche: Groߟhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Clover customer support is pathetic

Bewertet am 2.10.2023

Very Bad

Very Bad

Vorteile

terminal features only, Android app works well, easy to use

Nachteile

Clover support is a piece of garbadge, we had the machine since last 3 years, this time the payments were not deposited, we were told that [sensitive content hidden] Suppervisor will call back in 24 hrs to 48 hrs, but its been almost 2 weeks, no one called, neither our payments were deposited or clear, i called 8 times, & i was kept on hold for many hours, then i tried live chat, & was not replied, they are suppose to call back & solve our issue, but no response, very disappointed, very pathetic services, will never recomend,

Ramona
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Zero Customer Support

Bewertet am 15.5.2024

HORRIBLE customer service when you need to change or add anything to your account

HORRIBLE customer service when you need to change or add anything to your account

Vorteile

I like the service when it works, it's easy to use and integrates with our software, just don't make any changes to your account

Nachteile

Cardconnect support is non existent - spent 6 weeks trying to change bank accounts with no help, support or answers. Customer support is somewhere else, can't get anyone to help they just read from a script, don't listen, and have no capacity to help

Hafiz
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Stay away from Clover

Bewertet am 9.2.2024

Vorteile

I can't find any benefit of using this company, whenever you call, you have different answers for the same question again and again.

Nachteile

Stay away from Clover, they don`t have an explanation about their charges, they take out money from your account at any time. The sales rep told me I could cancel my services at any time, but when I requested to cancel my services they said I have to pay $500 for cancelation.
I have a very bad experience.