Timely Erfahrungen

Realy good app for scheduling in small biz

Bewertet am 28.7.2016

Easy to use with lots of features at a afordable price. I could set it up for a funtional traing studio with lot of particularities in its business model. And it work nice and easy

Great for individual appointments ONLY.

Bewertet am 27.1.2019

I used this to book individual and group sessions in a gym environment. Have since switched to another system, which works better for group sessions. Sad to move away from the reporting and CRM integration.

Program needs work and better customer service

Bewertet am 7.11.2015

Timely is definitely beautiful and effortless. It is one of the better salon software programs I have come across in my 15 years in this industry however, if you live in Canada/United States this is not the software for you. It does not separate taxes on reports so you can never distinguish between your GST and your PST. Also, it does not offer the tip option and as tips are a massive part of the service industry in Canada and the United States this is one of their biggest downfalls. Its overall program is easy to use and very nice looking however it isn't a program that should be offered worldwide. I used the free trial for a few days just to test it out and see, I did have a few questions that I wanted answered and it took their customer service team an entire two days to reply (I sent in my query during the week so there is no excuse for this). I do hope that they add to their program because I believe they have a good thing going they just need a little more work.

Make appointments in a timely fashion!

Bewertet am 16.12.2018

Super simple to use and clients love it

Bewertet am 9.1.2018

It has been a game changer for our business in terms of managing my client servicing calendar. We're also the only accountant in our region with online booking capability - so it's also helped us to differentiate ourselves from our competitors.

great to manage appoiments

Bewertet am 19.11.2018

Excellent alternative to Mindbody

Bewertet am 4.12.2018

Online booking made easy

Bewertet am 14.6.2018

Extremely User Friendly

Bewertet am 5.4.2019

Very easy to use, makes calculations for you, extremely clean GUI

What did I do without Timely!

Bewertet am 24.1.2019

Simply brilliant!

Bewertet am 9.4.2015

Where to start? There are just so many pro's to Timely it will be a struggle to keep this short!
We at Body Image Beauty recognise that the appointment book is central to our salons smooth running. We searched endlessly for a solution that would fulfil the needs of operating multiple salons without the cost, technical issues and re-worked solutions we had previously encountered. Our requirements were simple - to have an affordable appointment booking system that all our salons could access simultaneously and include shared treatment list, product list and client list. No more VPN's, Remote Access or screen sharing.
Timely met our needs, then mesmerised us with its myriad of features and ease of use. It cannot be emphasise enough just how easy Timely is to use. Our employees only get a half hour introduction to Timely and can be totally familiar with 80% of its features by the end of the day having used it for real. It's easy to find out what Timely can do so the main points will be about what it did for us.
We use all the Timely features ' every one of them is useful and will enhance how you manage your business and how you interact with your clients.
In real-world terms what Timely gave us was a single unified system utilised by all our salons. Changes to our prices were immediate and everywhere, client's details and history shared between all salons and bookings for one salon can be taken and entered by another salon - or by any employee from anywhere with internet access.
As with any system it's not without flaws. The difference with Timely though is twofold: a) They listen to their customers and react swiftly to fix bugs and implement new features, and b) The changes are immediate without the need to install anything. We no longer need to worry about updates or installing software, and because it's `in the cloud' computer hardware or backing up data is no longer a concern ' all I need is a browser. This is the first time we have felt confident that our appointments and client data are secure and backed-up all the time. It would be devastating and catastrophic to lose all that information.
After nearly 18 months using Timely we've had 100% access to the system and consistently fast page responses. There was no noticeable drop in performance even after switching to mobile data and the amount used would easily fit within a 1GB monthly plan.
I really could just go on and on and on''.

I've been using Timely for almost a year now and it has made a huge difference to my business.

Bewertet am 25.9.2017

It has given my small business a much more professional image and allowed for me to easily take payment by credit card. The invoicing system has helped with record keeping as well as being professional. Reporting tools are also really useful. Has helped to make it easier for new clients to get in touch with me and made making an appointment with me so much easier. It also saves me time.

Great System

Bewertet am 30.8.2016

Usign the timely calendar has made booking clients in much easier, whether in the office or out on the road - plus we have been able to include an online booking system as well.

Easy to use, great customer support!

Bewertet am 29.5.2017

Without Timely, I couldn't have expanded my business as much as I have. It brings a new level of organization to us that has allowed us to add more services, practitioners, and booking options. It's so nice for my practitioners to be able to log in and see their schedule ahead of time to be able to plan their day. It also makes it much easier for me to schedule our support staff when I can see the full schedule in one place and see when I need the extra help. The online booking feature has noticeably increased business and has also led to regular clients booking more frequently. I'm very grateful for this software and everything it allows us to do!

Delivers brilliantly for this driving school

Bewertet am 29.4.2016

Been working with Timely for nearly a year. From startup. I was looking for a software partner that would place me quickly in the market, and out in front of the competition. Timely has delivered all the way.

I love the way that Timely automates customer bookings. Customers from my website or Facebook page can schedule a time that suits them and their favourite trainer, All I have to do is make sure the vehicles are not double-booked. SMS and emails flow to and from my customers automatically, and to staff, keeping us all informed of bookings. I love the way that I was able to code my website with Timely links, managing the promotion of services.

I love the way that Timely works happy with eWAY. Customers can pay online, be sent invoices later - and when they do it shows up clearly in Timely. I love waking up in the morning and seeing a new booking from a new customer, already paid, showing on my Timely calendar.

I love the way that Timely seamlessly connects with Xero. Same invoice number in both systems. Proper accounting rules govern the way they interact. When I discovered an error in the way GST was being processed between the two, it was the Timely crew that responded to my call for "help" with a solution.

There's always room for improvement, but we're told the Timely techbots are probably working on them. They regularly release new ideas (gift vouchers, last Christmas; credit notes, last month). They tell me (email received while writing this review) that they're working on adding "Resources" to the scheduling, which might eliminate my double-booked vehicles. They regularly ask for feedback, and ask us to vote on the importance of particular improvements (works-in-progress). They respond to issues quickly. Hard to ask for more.

And I am thankful for their price structure. The value of Timely to my business is far greater than I could afford (as a small business startup). I would find it very difficult to live without Timely, and wish them (and you) every success in the future.

Hope you found my review helpful in making your decision. Drop me a line sometime.

Your Clients Will Love This Software!

Bewertet am 12.6.2016

I started out signing up with many other companies that offered the 30 day trials that Forb's Magazine selected as there top software companies for online booking systems. Out of all of the systems I had used Timely was by far for the money the easiest to navigate. Another wonderful aspect that I appreciated was when I had a question the tech support was quick at answering all of my questions, along with after adding all of my staff to the booking system they also said they had an easy experience with learning Timely. Our clients whether they are just coming in for there appointments with us or just leaving, we are consistently getting compliments on how easy it was to book there appointments with us online. When our clients are happy we're happy, so thank you Timely for making my job easier.

Great experience

Bewertet am 16.6.2017

Great prices for a great software

Decided to double the price of their product for no reason

Bewertet am 16.8.2019

Average. I hind sight should have used another provider that don't keep making annoying changes and massively hike their prices

Love TIMELY

Bewertet am 23.3.2017

Since switching to TIMELY I have been able to manage bookings for my business centrally. The reminder emails and Texts to customers help us minimise no shows and provide this value add consistently. Our busy customers welcome our reminders.
We are not using all of the TIMELY features and have chosen to manage our accounts via MYOB separately even though these 2 providers can be linked. We get more detailed information from MYOB directly. The features of TIMELY are constantly evolving and improving. I am looking forward to seeing the review feature, where customers can leave a review.
TIMELY's support is excellent and we always get a quick reply whenever we need help.

Timely software review

Bewertet am 5.2.2017

I'm loving my experience with Timely. It does everything I need it to pretty much. I gave it 4 out of 5 for features & functionality as there is always room for improvement with everything. I do wish I could phone for support sometimes but they really are so fast at getting back to me via email that it doesn't seem to be a problem. Definitely love it for the cost of the program which is the main selling point for me. If I had to pay more I might look for something that has phone support and someone to come and teach me personally, but with this, I didn't really need that for the size of my business. Most of my clients really comment how much they love the online booking and how easy it is to use. Some say they couldn't figure it out but admit they struggle with things like that. Some clients do have trouble rescheduling their appointment and get confused so will call the salon instead. The main thing I wish I had more freedom with is the number of characters I have to use for confirmation and reminder text messaging. Also, I wish when clients made their appointment online they would receive an email saying their appointment has been made successfully without my having to make the setting automatically confirm their appointment on making it. The reason is because when it is automatically confirmed, I have to manually change all the appointments to pencilled in, if I want clients to receive a confirmation SMS a day or so before their actual appointment, otherwise they can only receive a reminder SMS which doesn't automatically ask them to answer Y or N if they are coming. When clients don't receive any kind of email when they make their online booking they worry it wasn't made successfully so I keep they setting as automatically confirmed. I hope that makes sense.

Brilliant!!

Bewertet am 25.11.2016

Been using Timely for a while now for my personal training business and it's by far the best booking and invoicing system I have come across! I have tried other systems but they were either too complex, unsuitable for my business needs or extremely slow. I love how it sync's to MYOB too, saves so much time; but the stand out feature for me, which sets it apart from any other system, is the customer service you receive. No question goes unanswered and their response time is quick. They treat you as a person, and not a number. Timely has grown since I first started using it, newer and better features are always being added and built upon, and throughout this time their exceptional customer service has remained as brilliant as ever. Thanks guys, keep up the good work!

Brilliant!

Bewertet am 24.8.2017

Marketing and customer service benefits increasing revenue

Miss. Saved me from hassle, and brought me to a new level of professionalism.

Bewertet am 19.8.2016

I started with timely desperate for a solution to my old way of booking tattoo clients... in a paper binder. I was scribbling and messing up dates, forgetting to call every client to confirm appointments. Until I found Timely on the web. At first use it relieved my strain from all the steps needed to keep track of clients and dates. One of the most valuable business decisions I made.

The savvy business must have!

Bewertet am 8.10.2016

Do you have a busy business? Do you want to invest your time more productively? Do you want your customers to receive a professional service?

If you've answered yes to the above then I highly recommend this booking software.
Business and customer service has evolved over the years, its more important than ever to be on top of your game. Who and what is bringing in the quality revenue? Providing your clients with a service that works alongside their own hectic schedules.
With many competing brands, what are you doing to go above and beyond for your clients and managing your firm as effectively as possible?
Timely has boosted my dog grooming business and assisted in increasing my revenue, the best business decision I ever made.

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It is a nice and easy to use software. I have tried so mang booking software, this is the best.

Bewertet am 10.5.2017

It made my job much easier, much organised and much productive.