Bookafy Erfahrungen
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137 Bewertungen
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Customer service is great
Bewertet am 5.3.2016
Even though there are a few things I couldnt figure out right away... Jason was quick to assist...
Even though there are a few things I couldnt figure out right away... Jason was quick to assist with any method possible to help. He even logged into my wordpress website an installed the iframe code... no extra charge. Just good ol fashion customer service... going the extra mile! Within hours, I was all set up and ready to go and still had the support to customize everything to my own company building greater relationships with my clients.
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Really nice Staff
Bewertet am 12.3.2016
The staff at Bookafy are fantastic. Very informative and patient to say the least. I called three...
The staff at Bookafy are fantastic. Very informative and patient to say the least. I called three times in one day for various problems and each one was resolved with great customer service. Another thing, its actually quite simple to use. I was expecting a long training process to get accustomed to everything... but within hours I was fully functional, staff were all online... we were all set up and ready to go! Love it!
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Weitere für Kostenlose Testversion genutzt
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- Weiterempfehlungsquote 6.0 /10
Very simple
Bewertet am 17.1.2020
I wanted to ensure that I remain organized and keep in contact with my clients so that good...
I wanted to ensure that I remain organized and keep in contact with my clients so that good business relationships are fostered. With Bookafy, I can do just that.
Vorteile
The scheduling portion of Bookafy is very easy to use and straight to the point. It has the perfect amount of features. Some software have so many features that it's almost overwhelming to use and unnecessarily complex. I didn't experienced that with Bookafy. I love the fact that I can create gaps of time between appointments so that I can rest and prepare for other clients. Also, I love the fact that I can adjust my availability so that my available booking hours are compatible with my school hours.
Nachteile
When inputting the types of makeup services I offer under "Appointment Types", I realized that there is no option to insert a display picture of what that service would look like. Having a display picture accompanying the type of appointment would not only make for better presentation, but would allow clients who are a bit more indecisive to have an idea of what that service would look like without having to go onto my main website or instagram page. I also had trouble finding the online payment feature. In fact, I still have not found it. But that is easily remedied by accepting payments in person upon arrival or by wire transfer. That being said, it isn't the easiest booking software to use but it can definitely be used efficiently.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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- Weiterempfehlungsquote 10.0 /10
Great service
Bewertet am 11.10.2018
The team at Bookafy will schedule a call to help set you up. Yes a real person will speak to you....
The team at Bookafy will schedule a call to help set you up. Yes a real person will speak to you. The help was easy and really enabled me to maximise this product.
Vorteile
It’s simple and easy. Live person helping you.
Nachteile
I have Nothing negative to say about Bookafy
Antwort von Bookafy Scheduling
Thank you for the great feedback!
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Easy, Awesome, Super Fast!!!
Bewertet am 7.3.2016
I would like to thank my Bookafy team for an extremely easy and lightening fast implementation....
I would like to thank my Bookafy team for an extremely easy and lightening fast implementation. Everything was very easy to understand and Iappreciated having them take me through the system while on the phone. We had everything up and running within one day and I felt confident that their team was always there if I had any questions. Really happy!
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- Bedienkomfort
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Great Response
Bewertet am 12.3.2016
I love the chat service they have, the response is quick and easy. I also like that their phone...
I love the chat service they have, the response is quick and easy. I also like that their phone number is readily available... but for me it was really nice to just ask a quick question as it came up... via chat. I was in and out in 60 seconds (probably 5 or 6 times). Really efficient and greatly appreciated.
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Gesamtbewertung
Reports issue answered at lightning speed!
Bewertet am 29.4.2016
I love the online chat support feature Bookafy has! It isn’t a fake robot chat, rather it is a live...
I love the online chat support feature Bookafy has! It isn’t a fake robot chat, rather it is a live person there to help answer quick questions as needed. I was having an issue with some reports today and Sarah helped me within a matter of minutes via chat. Easy to use and a fast response. Very efficient!
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Gesamtbewertung
Email campaign help too?!?!
Bewertet am 15.3.2016
Sarah did an great job in walking me through connecting with Mail Chimp so that I could email all...
Sarah did an great job in walking me through connecting with Mail Chimp so that I could email all of my clients easily. Within a few minutes I already had a few customers schedule another appointment! Thanks Bookafy!
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Excellent support service
Bewertet am 28.4.2016
The software itself is so user friendly and the customer service is always fast, friendly and...
The software itself is so user friendly and the customer service is always fast, friendly and reliable. I needed a little help getting all set up, but they were with me every step of the way.
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Strongly recommend!
Bewertet am 5.3.2016
I'm so very impressed with this company. They are responsive and great to work with. They have...
I'm so very impressed with this company. They are responsive and great to work with. They have anticipated every feature that I need and thought of almost everything! Thank you Bookafy.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
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- Weiterempfehlungsquote 10.0 /10
Amazing and Affordable
Bewertet am 29.6.2021
Upon reopening our library, we needed an appointment scheduler to manage visitors. I tried others,...
Upon reopening our library, we needed an appointment scheduler to manage visitors. I tried others, but Bookafy was so far above them that it wasn't even close. The free tier is a godsend for nonprofits, and the paid tiers offer affordable features for leveling up. I don't usually rave about software, but wow, Bookafy is smooth and easy.
Vorteile
I am so pleased with this product because it offers nonprofits like ours a way for our library patrons to schedule their own appointments without overloading our librarian with email exchanges. As many nonprofit managers know, products like this usually come with extreme limitations unless you move up to a higher tier, but this product was ready to go for us with lots of features right out of the box. I am grateful that Bookafy exists and is so affordable, not to mention it's just well done all around. I can't say enough about it.
Nachteile
Nothing. It all works beautifully and intuitively.
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
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- Weiterempfehlungsquote 9.0 /10
Book like kabam!
Bewertet am 26.2.2019
I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine...
I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much. I tried several 'free' apps and in the end, Bookafy was the one that was the best to interact with clients with the least issues.
Vorteile
It's comprehensive and had all the integrations I was looking for.
It does the booking process so simply and for mobile it beat my last option out hands down.
Nachteile
The user interface can be confusing. I love the app, it does everything I want it for perfectly, but I am often lost on the UX. I find the navigation confusing. The calendar tab is confusing. Ultimately, the booking part is awesome, the back end is not.
- Branche: Buchhaltung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
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- Weiterempfehlungsquote 8.0 /10
Very user friendly software and a must have for businesses with appointments!
Bewertet am 13.11.2018
Vorteile
I like its ease of use for me and my clients primarily but I really love that they are constantly making improvements and adding additional functionality
Nachteile
When first started using this software, it didn't have capability to sync my availability from more than one of my calendars. This has since been updated.
Antwort von Bookafy Scheduling
Thank you Steve! We love having you as a customer... if you have any other feedback, we are all ears! Hoping we can keep working to earn a 5 from you, so feel free to share anything you need! :)
- Branche: Personalwesen
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
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- Weiterempfehlungsquote 10.0 /10
Excellent Product/Service
Bewertet am 16.8.2019
They actually have customer service...yes...real people in the US who will help you on the phone.
They actually have customer service...yes...real people in the US who will help you on the phone.
Vorteile
This is an excellent Calendar tool. Very easy to use… Super intuitive. They constantly update the application with new features. I've researched and tried many others. Bookafy is the best.
Nachteile
There is really nothing about this app that I don't like. It's been very good for me.
- Branche: Strafverfolgung
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Bookafy Is A Great Option For Mid- Large Sized Booking Solutions
Bewertet am 10.12.2018
We are currently experiencing less no-show's , less confusion over the expectations of the...
We are currently experiencing less no-show's , less confusion over the expectations of the appointment, and less burden on our administrative staff.
Vorteile
This software has allowed our entity to to create a state-wide appointment booking solution that will allow on average 1,500 to 3,000 appointments per month while providing a reporting mechanism.
Nachteile
I really can't come up with anything that I don't like about it. This program has simplified our appointment booking system and allows for real-time reports to be pulled.
- Branche: Internet
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Great Company, Software and Customer Service
Bewertet am 23.9.2015
The staff at Bookafy are tremendously helpful when it comes to account set up, answering questions...
The staff at Bookafy are tremendously helpful when it comes to account set up, answering questions and adding feautures. The software works great!
- Branche: Programmentwicklung
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
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- Weiterempfehlungsquote 0.0 /10
Really bad customer service
Bewertet am 5.5.2020
We were overcharged by mistake when we initially set up Bookafy. When I reached out to Bookafy it...
We were overcharged by mistake when we initially set up Bookafy. When I reached out to Bookafy it took 4 weeks for their first response. This was back in August 2019.
I have been emailing them about 8 times, back and forth, with not being able to find the account ect. with the promise the refund would be made, but nothing came through. Then I decided to start a new claim hoping someone else would take the case and help but I NEVER got a response on that. Overall very disappointing and an overcharge of $252. Now it's May 2020 and this is my last resort to hopefully get our money back.
Vorteile
Easy to manage
Easy integration on the website
Nachteile
Needed to manually block out times
the customer service is really bad
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Quelle der Bewertung
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Strongly recommend!
Bewertet am 22.8.2015
I'm so very impressed with this company. They are responsive and great to work with. They have...
I'm so very impressed with this company. They are responsive and great to work with. They have anticipated every feature that I need and thought of almost everything! Thank you Bookafy.
Antwort von Bookafy Scheduling
Hi Kalin, thank you so much for the nice review!
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
Best Customer Service!
Bewertet am 12.11.2015
When I found Bookafy it was amazing to me how much they offered in comparison to other scheduling...
When I found Bookafy it was amazing to me how much they offered in comparison to other scheduling software without the ridiculous price tag and fine print. I actually told them that I think they should raise prices, and they said We are happy having a low monthly fee, no set up fee... and a lot of companies using it, we have no plans to change pricing. It sounded to me like they get that comment a lot, and knew exactly what to say... and frankly the answer was very refreshing... Not trying to pilfer small businesses, just
trying to make a great product. I was thrilled to find an honest company thatwas genuinely concerned in creating a product that could help me be more successful. Everyone I have talked to from Bookafy has been completely awesome to work with! The Bookafy set up team really went above and beyond to discover ways to use Bookafy software that worked for my unique business. Really Great!
Antwort von Bookafy Scheduling
Thank you Stephanie!
- Branche: Bildungsmanagement
- Unternehmensgröße: Selbstständig
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
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- Weiterempfehlungsquote 8.0 /10
Good online scheduling software
Bewertet am 20.9.2018
Bookafy is a great way to offer customers the possibility of booking a session with you and accept...
Bookafy is a great way to offer customers the possibility of booking a session with you and accept payments in advance. However, their user interface and customisation options need a lot of work and maybe having so many options in the back-end make it somewhat complicated to get it up and running at first.
Vorteile
What I like about Bookafy:
- Many features which make it a complete customer scheduling solution.
- Accept payments upon reservation
- Integration with main calendar apps (Google, Apple, Outlook, etc.)
- You can add team members and separate booking times.
It is, in general, a very complete booking solution.
Nachteile
I find that Bookafy is slightly complicated to set up. Plus their user interface can be quite unfriendly at times. The booking landing page is virtually impossible to edit, besides changing the background picture and logo.
Antwort von Bookafy Scheduling
Hey there Luis! I appriate the feedback... and we took your review to heart. We have made a ton of changes, and I think you will really like what we have done. Are you up for giving it another try? I would love to know what you think of all the updates!
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Quelle der Bewertung
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Ill be honest!
Bewertet am 22.8.2015
We bought this program for our wellness center in Denver. I am not super tech savy, so at first I...
We bought this program for our wellness center in Denver. I am not super tech savy, so at first I was a little overwhelmed. I watched a little Start video on their FAQ page and it was then I realized how simple this would be. I did most of the set up on my own, but then I called and spoke to Sarah she was phenomenal. She always answered all of my questions and was a real joy to work with.The software is good, but there is a lot involved so really take time getting to learn the various features. Go over everything numerous times and write yourself some cheat sheets to refer back to. Thanks, Sarah, for all your help.
Antwort von Bookafy Scheduling
Lary, thanks for your honesty! I really appreciate your feedback!
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
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Fast and easy
Bewertet am 8.5.2016
I set my account up in about 5 minutes. I had a few questions, so I got help on chat with Sarah....
I set my account up in about 5 minutes. I had a few questions, so I got help on chat with Sarah. She was great! I had their tech guy help me get the iframe into my website, he was amazing. I gave him my credentials to my WP site, he made a custom button for me, had the iframe installed (which in hindsite I could've done myself because it is so easy after I saw what he did) and within about 40 minutes of signing up, I am totally operational and ready to take on the world. I tried another company before, when I got stuck there was no one to help. So Bookafy gets my business because the software is great and they are extremely helpful. Go gett'm Bookafy!
- Branche: Sport
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Powerful calendar that you can integrate to your main calendar but also with Zoom
Bewertet am 16.8.2018
Vorteile
What gives this app a gold star is the ability to add location parameters and links to Zoom web meetings.
Nachteile
The lack of PayPal integration and the branding design customisation wasn't quite as sleek as Acuity's. Great candidate though.
Antwort von Bookafy Scheduling
Hey, thanks for the nice review! Happy to help via phone if you have a moment. you can grab a time at https://demo.bookafy.com :) See if we can get a few stars for support :)
Also we are working on paypal... and we are also giving businesses the option to hide all of our branding in the next week or two. Hoping to earn your business!
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Quelle der Bewertung
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Excellent and very affordable system
Bewertet am 28.11.2015
Pros: We have been using your services for about 1 year and have had hardly any problems. Your...
Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable... Bookafy is giving us great value for themoney.
Cons: There are few features that are missing and would be useful, but I have no doubt that these will get added in due course as everything else has. The upside to this 'con'is that I asked them for the features and they said 'great idea, we will do it'. No biggie.
Overall: I would highly recommend and the value for money is excellent.
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
Great tool for home services business!
Bewertet am 26.2.2015
We run a 15 person carpet cleaning company in Seattle and recently started using Bookafy. Within...
We run a 15 person carpet cleaning company in Seattle and recently started using Bookafy. Within days, our stress has gone down dramatically. We manage the calendar for 15 seperate trucks/techs out in the field, all from one master calendar. As well, we are getting so many more last minute appointments and our schedule is so much fuller than it ever was. Rather than phone tag, or end of the day call backs... customers are scheduling online and it is automatically going to the available staff... therefor filling everyones' calendar. Ecstatic. Best $40 bucks I've ever spent!
