OneDesk

Helpdesk- und Projektmanagement-Software – in einer Anwendung

Gesamtbewertung

4,1 /5
(7)
Preis-Leistungs-Verhältnis
4,3/5
Funktionen
4,3/5
Bedienkomfort
4/5
Kundenbetreuung
4,3/5

100%
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7 Bewertungen

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Hochschulbildung
  • Unternehmensgröße: 5 001–10 000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

A complete project management software

Bewertet am 22.12.2022

Vorteile

Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.

Nachteile

The interface is a little complex to navigate.

Flor
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A project management solution

Bewertet am 10.4.2023

From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

Vorteile

One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.

Nachteile

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Using as a service desk but unfortunately not the most ideal

Bewertet am 16.9.2022

Vorteile

There is automated timesheet tracking for each tickets.

Nachteile

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

In Betracht gezogene Alternativen

Jira
teran
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

An easy software to work with

Bewertet am 8.4.2023

I have worked with one desk in one of my previous startup companies to manage or project tasks and track their progress.

Vorteile

With onedesk, I was able to create projects, create tasks, can track task progress, can automate repetitive tasks and can customize workflows. I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier. This is a product which is affordable for startups.

Nachteile

I haven't used onedesk for a long time and haven't experienced any issue within that time.

Alexandros
Gesamtbewertung
  • Branche: Tiefbau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Simplify Your Work with OneDesk's All-in-One Platform

Bewertet am 31.12.2022

Vorteile

1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.

Nachteile

Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.

Rakesh
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

Good solution to combine voice of the customer with product management

Bewertet am 4.5.2011

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Vorteile

For a first-time user of the product, I thought support was excellent

Bobby
Gesamtbewertung
  • Branche: Staatsverwaltung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Bewertet am 8.5.2017