Flipcause

Flipcause hilft gemeinnützigen Organisationen bei ihrer Spendenaktion.

Gesamtbewertung

4,8 /5
(287)
Preis-Leistungs-Verhältnis
4,8/5
Funktionen
4,6/5
Bedienkomfort
4,6/5
Kundenbetreuung
4,8/5

97%
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287 Bewertungen

Theresa
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
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Flipcause is an AWESOME platform and so incredibly easy to use. Pledge fulfillment is a breeze!

Bewertet am 8.5.2018

Vorteile

My accountant LOVES the reports I can generate for each campaign. I can easily create mailing lists, track donor gifts, and use the data to increase donor pledges. The web site is super simple to create with drag and drop elements. Customer service is top notch and the company is constantly finding ways to make a great product even better!

Nachteile

Ummmm... they just updated some functionality so this may be out of date (I haven't gone in to see the new dashboard) but it would be super duper to save graphic elements in the platform so you can build a gallery of photos and design elements instead of always having to upload them.

Nathan
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Flipcause has revolutionized our processes

Bewertet am 14.7.2022

Donor management, recurring membership subscriptions, event creation tracking and marketing, some mailchimp integration for new members, email campaigns, payment processing. Having so many resources under one application is game changing!

Vorteile

The Flipcause team made it easy to transfer to the new platform and onboard all our important features like a website redesign, swapping over recurring donors, establishing a membership program, and creating an events marketing workflow. Among many other important capabilities that allow us to house nearly all of our vital services under one roof for the first time. Of course transfers of this magnitude are gradual and take time, but the Flipcause team has always been accessible to help answer questions and provide timely solutions. I honestly can't believe such an incredible software and support solution exists for an affordable price. It makes running a nonprofit not only possible, but feasible and enjoyable.

Nachteile

I wish Flipcause had more mailchimp integrations, so that syncing new members and cancelled memberships happened automatically.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Nathan,

Thanks for the review! We're so happy to hear that Flipcause made it easy for you to transfer to the new platform and that you're satisfied with the support you've received from your Success Team. We love hearing that you've found running a nonprofit enjoyable because of Flipcause.

And please continue to reach out to us for support. We're here for you and looking forward to continuing to support your organization's needs.

LORI
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Cancelled after one week

Bewertet am 26.3.2020

Terrible

Vorteile

There was a lot of carelessness in the creation of my company's website. Basic things like logos were incorrectly placed, as well as other common sense placements were not done correctly. It also took a lot longer to communicate with their staff than I was told it would. It became clear from the beginning that what Flipcause promised was inflated. I therefore cancelled my free trial after one week.

Nachteile

Basic requests were incorrect which caused me more time to was necessary to correct.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Lori,

Thank you for taking the time to try out Flipcause's free and optional website add-on.

Our ultimate goal is to provide value and to make your life easier. We take a lot of pride in our customer service, our quick turnaround times, and meeting or exceeding the expectations that we set. Taking a look at our records, I do see we built a new 30-page website for you within a week, and that all communication exchanges took place within a day or two, as promised.

We take all feedback to heart and are always looking for ways to improve, and I'm sorry to hear that you had anything less than a stellar experience. Please don't hesitate to reach out to me directly if there's anything else we can address for you!

Wishing you and yours health and safety.

- Darya Gorlova, Client Experience Director

Stephen
Gesamtbewertung
  • Branche: Religiöse Einrichtungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great Asset

Bewertet am 3.3.2023

Our relationship has been an enjoyable experience.

Vorteile

Our website needed an overhaul. People commented that it appeared uninviting and did not provide confidence or security when making an online donation. Flipcause software does not require one to be technical savoy, but offers support for clear, directive and donor management.

Nachteile

The transfer of funds are being held longer than usual in the past 6 months.

In Betracht gezogene Alternativen

Squarespace

Warum Flipcause gewählt wurde

Dedicated web support.
Robert
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great for Entry Level or Advanced Fundraising

Bewertet am 2.12.2022

Great overall experience. Have raised over $2M since incept with the software. Support department is good to respond to any problems.

Vorteile

It's fast and easy to create impactful campaigns and launch them online. You have creative control over the output. They are not "cookie-cutter" pages.

Nachteile

There is nothing I don't like about the software. I don't like having to use the payment processor Flipcause chose, but it is a condition of the software use. Rates are too high and transfers are taking too long.

In Betracht gezogene Alternativen

Classy

Gründe für den Wechsel zu Flipcause

Pricing and ease of use seemed better with Flipcause.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Robert,

Thanks for taking the time to leave us a review! It's a pleasure to hear that you have had a very good overall experience with us and have raised over $2M since your incept with us. It's also a delight that you're satisfied with your website and the service your Success team provides.
Also, thanks for letting us know about your feedback with our payment processor. I'll be sure to share this with the team. Please let us know if there's anything else we can do to help!

Amy
Gesamtbewertung
  • Branche: Fundraising
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great service and interface

Bewertet am 5.1.2023

Vorteile

After a brief period, I was able to use Flipcause with ease. A giant improvement over doing everything manually on Google sheets. I can easily see who is donating, how much, and when.

Nachteile

Some aspects are non-intuitive and cumbersome. I don't always quickly find what I am looking for if I am doing anything beyond routine activities.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Warum Flipcause gewählt wurde

Our organization grew too quickly for Google to be practical. PayPal took too much money.

Gründe für den Wechsel zu Flipcause

It was easier to use and more reasonably priced. I love how it works in terms of service and saving on processing fees

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Amy,

Thanks for leaving a review! We're so happy that you were able to use Flipcause with ease. And I'm sorry to hear that you find some aspects to be non-intuitive and cumbersome. Please don't hesitate to reach out to your Success team whenever you need support- they're happy to assist you in getting the job done! We're here for you and looking forward to continuing to support your organization!

Edward
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best Software For Small Nonprofit Organizations Management

Bewertet am 14.7.2022

My overall experience with Flipcause has been awesome. I'm excited to see the growth of my foundation while partnering with Flipcause and the impact set to come in the future.

Vorteile

I like how easy it is for me make updates on my website using the built-in features that Flipcause offers with their website management tool. I also really like how easy it is for me to keep track of data information such as donor support, sponsorships, and other information that helps keep my organization running efficiently.

Nachteile

I really don't have any cons at this time.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Edward,

Thanks for leaving us a review! We're so pleased to hear that Flipcause has made it easy for you to manage your website and run your organization efficiently. We're here for you and looking forward to continuing to support your organization!

Bonnie
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

The only problem we have with Flipcause

Bewertet am 30.12.2022

There are so many good things about this platform including ease of not having to pay for our website. We can sell tickets to events and signups for volunteer opportunities.

Vorteile

User Friendly and excellent team response to questions

Nachteile

It takes way too long for us to get our money. It can take up up to 2 weeks which is not acceptable especially at yearend when so many people are donating but those dollars do not end up in your bank account for the end of the fiscal year. It makes me want to look for another platform.

Kerry
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great product with excellent customer service

Bewertet am 13.10.2022

We are able to get our name out more easily

Vorteile

The customer service is fast and always very nice. It was a great credit card processor. Helps us plan our campaigns much faster.

Nachteile

That it doesn't integrate with QuickBooks desktop. It is also unable to keep track of our in kind donations.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Kerry,

Thanks for leaving a review! We're so happy to hear that you think of our customer service as fast and always very nice. I'll be sure to relay this to the team. And we're glad that you find our credit card processing as great and that we're able to help you plan your campaigns much faster.
Also, thanks for sharing your desire to see QuickBooks integration in our suite of tools. I'll be sure to share this with the Product Team. And just in case you weren't aware, we do have a solution for tracking in-kind donations. You can see more about that here: https://help.flipcause.com/help/set-up-in-kind-donations
We're here for you and looking forward to continuing to support your organization!

Anthony
Gesamtbewertung
  • Branche: Religiöse Einrichtungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Very satisfied user

Bewertet am 9.12.2022

It's important for our nonprofit to have a reliable donation platform and Flipcause does this job extremely well.

Vorteile

I like the fact that it's easy to work with.

Nachteile

I don't really have any negatives to report.

Julie
Gesamtbewertung
  • Branche: Musik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Flipcause User Experience and Support Are Wonderful!

Bewertet am 1.12.2021

We did not have any fundraising software before Flipcause. Since adopting Flipcause, we have been able to establish a monthly donor program and give our supporters the option to cover credit card fees, both of which have increased our overall fundraising. The user experience and the customer support have be wonderful and are the reasons why we continue to use Flipcause.

Vorteile

Flipcause makes it quick and easy to set up professional landing pages for each fundraising campaign. We have been able to run several successful campaigns to help us navigate the uncertainties caused by COVID-19. The customer service and support is wonderful! They are always able to help and show us tricks and tips to better use the software to meet our needs.

Nachteile

Occasionally there are phrases/terms that we'd like to be able to change (e.g. on a landing page or a receipt) to better match our organization's vernacular. But that is a very minor concern, we are truly very happy with the software.

In Betracht gezogene Alternativen

Classy

Gründe für den Wechsel zu Flipcause

Better credit card rate We were also interested in the website management, but ultimately did not use that feature

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Julie,

Thanks for leaving us a review! That's so great to hear that you've found success with your campaigns during these uncertain times. We also love hearing that you've been able to establish a monthly donor program and that you've been pleased with the level of support you've received from your Success Team. I'll be sure to pass the message along to them. Don't hesitate to let us know if there's anything else we can do to help!

Courtney
Gesamtbewertung
  • Branche: Bürgerliche & soziale Einrichtungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

An all-in-one platform for small nonprofits

Bewertet am 1.2.2022

The Flipcause team is responsive and helpful. I was worried we would get less responsiveness after our trial ended, but that has not been the case. We are overall very happy with the cost of the platform and the service we receive. We've already referred a fellow nonprofit!

Vorteile

Flipcause appealed to our small nonprofit because of the number of features available for its very reasonable price. We had been using multiple services to get the features Flipcause offered all-inclusive, so making the switch alone saved us time and money. The biggest sell for us was the inclusion of website design and hosting via Weebly. We were in the market for an updated website, and had been intimidated by the prospect of doing it ourselves, or the price of hiring someone to help us make the switch to a new format/platform. Flipcause made it easy and affordable. We could not be happier with the new site and the simplicity of the Weebly interface! In addition, the fundraising arm of Flipcause is user-friendly and the fees are reasonable. We have moved our event registration over to Flipcause and we are not paying nearly the same percentage of fees we paid with Eventbrite or PayPal!

Nachteile

It is easiest in retrospect to import all existing payment and database information at once, versus in stages which is how we went about it. I wish there was more automated features for contact outreach and emailing, but this isn't something we had with our prior platforms, either.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Courtney,

Thanks so much for the review! It's so great to hear you have been able to consolidate a number of tools with Flipcause and as a result, saved some money! We're also happy to hear you're pleased with your new website.

And thanks for your feedback about having more emailing features. I'll be sharing your feedback with the team. Don't hesitate to let us know if there's anything else we can do to help!

Melanie
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

We're growing with Flipcause

Bewertet am 2.2.2022

Fantastic. Flipcause was a great choice for our organization. They have amazing service--and care about our success. The personalized follow up is rare in this day in age and hugely appreciated.

Vorteile

The dashboard is clear, with intuitive UX and has everything our project leaders need to raise funds and manage their payments. I also appreciate the reporting system and ability to manage donors directly. The platform is always improving, their support team is always quick to reply AND to follow through.

Nachteile

Getting some of the graphics to fit was tricky in the beginning, but as they have grown, the glitches are now few.

In Betracht gezogene Alternativen

GoFundMe

Warum Flipcause gewählt wurde

PayPal is not designed to meet the needs of a nonprofit, too few options and tools. It was impossible for multiple users in our network as we needed to use as we needed to use it.Fantastic. The personalized follow up is rare in this day in age and hugely appreciated.

Zuvor genutzte Software

PayPal

Gründe für den Wechsel zu Flipcause

It's all around the best, most cost effective, and simplest one stop solution.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Melanie,

Thank you for leaving us a review! We love hearing that your project leaders have everything they need with Flipcause and that you appreciate the follow-up from your Success Team. We're here for you and looking forward to continuing to support your organization!

Erica
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Better fundraising results with Flipcause

Bewertet am 1.12.2021

I call and email frequently especially around donor fundraising campaigns. Everyone is always friendly, helpful and ready to serve. I would not use any other platform!

Vorteile

I recommend Flipcause to all other non-profits because the website interface/update is integrated with all campaigns, CRM and you it's a subscription service where you always get support. I've used numerous other platforms and this by far is the easiest, user-friendly and easily understood by my staff members and Board members.

Nachteile

The only con is we are still cleaning up the data integration from past data-- maybe better integration with Quickbooks?

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Erica,

Thanks for the review! We're pleased to hear that you and your team have all found Flipcause to be user-friendly. And we love hearing that your Success Team has been friendly and responsive, especially during times when you are launching a campaign. We know how stressful it can be coordinating all the details and launching a successful campaign, and we'll continue to be there for you as you launch more!

Also, thanks for your feedback about data and QuickBooks integration. I'll pass it along to our development team. We look forward to building out more functionality to even better serve you. And please continue to reach out to your Success Team if you need support with your data.

Mike
Gesamtbewertung
  • Branche: Museen & Institutionen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Robust Features and Great Customer Service

Bewertet am 3.7.2021

Customer service is very fast and readily available.

Vorteile

The interface is very intuitive, which makes searching for basic information very easy even for beginners. Reports are easy to generate with a little practice. Very robust features for the price. Campaigns integrate directly with our website.

Nachteile

The system does not handle special characters very well. For example, it's not possible to enter a last name as O'Dell. This is awkward when exporting for mailing lists. The app seems limited and only useful for checking in attendees. Entries in custom fields can stack up in certain circumstances, which can bury useful information under special event details.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Mike,

Thank you so much for your review! We're happy to hear that you have found Flipcause intuitive and very easy to use. That's what we aim to do!

Also, thanks so much for your feedback on the Contact Database, the LIVE Mobile App, and the Custom Fields. I'll be sure to bring this to our Product Team. Let us know if there is anything else we can do to help!

Jacquelyn
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Saves me time and money!

Bewertet am 9.6.2021

Sometimes I have miscommunication with my website managers, seems they don't always pay attention to details. They still save me time and are super friendly when they miss something.

Vorteile

Flipcause is easy for me to use, is less expensive for donors and myself, and helps with my website management. Has freed up so much of my time!

Nachteile

Wish there was a more marketing software available, such as email marketing.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Jacquelyn,

Thank you so much for your review! We're happy to hear that Flipcause has been easy to use and has saved you both money and time. That's certainly what we aim to do!

Thanks for letting us know you'd like to see more marketing features such as email marketing. I'll be sharing your feedback with the team, and we will be sure to keep in touch with any updates.

Don't hesitate to let us know if there's anything else we can do to help!

Lisa
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Generally Satisfied

Bewertet am 4.1.2023

The customer service is great, reliable and thorough in their help. We highly recommend them!

Vorteile

It's easy to use and straight forward. The concierge service is helpful.

Nachteile

That I couldn't find the person I was looking for in the search bar. It doesn't interface with MailChimp so we have to update our contacts into two places, which is time consuming and expensive.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Lisa,

Thanks for the review! We're pleased to hear that you find Flipcause easy to use and straightforward, that your Success team is helpful to you and that they're reliable and thorough with their help. That's what we strive for!
And we hear you about your situation regarding your contacts. Mass mailing is definitely on our roadmap, and we can't wait to release it in the future. I'll be sure to let you know when we're closer to a release date. In the meantime, don't hesitate to reach out with any questions or concerns!

Amanda
Gesamtbewertung
  • Branche: Bürgerliche & soziale Einrichtungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

It's a game changer

Bewertet am 1.8.2022

Overall, moving to FlipCause has been a fantastic decision. We are in our 2nd year, and we have utilized the free website service and it has made our nonprofit have a very professional front-facing look.

Vorteile

For our super small nonprofit (started with 1 part-time employee), moving to FlipCause allowed us to condense a few different vendors (website developer, credit card processor, donor management system) into one, making it easier on our time-strapped employee.

Nachteile

For me, as a non-techie person, pulling the reports I need can be cumbersome. I end up asking the team assigned to our nonprofit (did I mention each client gets a dedicated team at their disposal?) to help me. They are incredibly responsive and very helpful. I also would love it if it worked with any email provider (MailChimp etc.) as it's one more step to have to export new sign-ups from FlipCause and import them into MailChimp. I think this is coming down the pike soon.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Amanda,

Thanks for leaving us a review! Wow, we're so happy to hear that we've made it easy for you to run your nonprofit and that your Success team has been responsive and able to give you the support you need. We love hearing that you've been able to take advantage of our free website creation and maintenance. Mass emailing is definitely on our roadmap. I'll be sure to communicate with you as we get closer to a release date.

And please continue to reach out to us for support. We're here for you and looking forward to continuing to support your organization's needs.

Ken
Gesamtbewertung
  • Branche: Bürgerliche & soziale Einrichtungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Excellent beginning software for Nonprofit

Bewertet am 2.11.2021

The quality of the appearance of our website is great. The ability to get technical help is very good. We have added numerous new donors due to the ease of making donations online. I am very pleased with the results of selecting Flipcause as our host company.

Vorteile

From initial investigation to the launching of the final product was about 3 months. The website works perfectly and has caused our donation frequency and repeat donations to increase substantially.

Nachteile

We have selected two optional fields that are critical to us. These fields allow donors to direct where their funds are used. Many donors select repeated donations, up to multiple months. A significant concern is that when they select where the funds are to be used, that is only reported one time, at the first donation. All subsequently repeated donations omit the direction to which their funds are to be used. This is a major problem.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Ken,

Thanks for leaving us a review. Wow, that's so great to hear that you've seen a substantial increase in donations since the launch of your new website!

And I understand how frustrating it is not to be able to easily match donations to their designations using the custom field method. Thanks for bringing that to our attention! Hopefully, the method your Success Team created for you will solve that pain point as we continue to make improvements based on your feedback. We're here for you and looking forward to continuing to support your organization!

Stacey
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Flipcause was a gamechanger for us

Bewertet am 8.12.2021

Flipcause has completely streamlined our donor program. The customer service is quick and right on point. This is a benefit we can offer to our sponsored organizations that we can afford and makes their lives (and ours) much easier.

Vorteile

Where do I start?? We are a fiscal sponsor for 35 different organizations. We used to use our merchant account to take in all of the donations and I had to write donor letters for every single one. Also there was no way for donors to offer to pay the fee, so that took away from the donation. Now each sponsored organization and manage its own campaign, the donor letters are sent out automatically and we have the reports to keep track of everyone's funds.

Nachteile

Our sponsored organizations are not particularly tech-savvy. We had to record a Zoom video to train them on how to get set up and use the features. It would be great if Flipcause could do one comprehensive set-up video for the basics instead of a single how-to video for each feature.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Stacey,

Thanks so much for the review! We love hearing that Flipcause has made both your sponsored organizations' and your lives much easier! I can see how processing donations for all 35 of your sponsored organizations could be very time-consuming so we're happy to hear you've benefited from the automatic thank you letters and each of your sponsored organizations being able to manage their own campaigns.

And thanks for your suggestion of having a set-up video for new fiscally sponsored organizations. I'll be sharing this feedback with the team. Don't hesitate to let us know if there's anything else we can do to help!

Mary
Gesamtbewertung
  • Branche: Umweltdienstleistungen
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A wonderful tool for our organization, plus a fantastic success team!

Bewertet am 3.7.2019

Vorteile

Flipcause is easy to use to create eye-catching, engaging campaigns. We have used Flipcause campaigns to create fundraising platforms and register participants for events. We began using Flipcause several years ago and have not had any problems with the software.

The Flipcause employees (success team) are fantastic. They are responsive and help answer any questions in a timely manner. We are currently moving our outdated website over to a new Weebly platform through the Flipcause website package. The process has been easy, and the new website looks wonderful.

Flipcause is an excellent resource for our small non-profit organization.

Nachteile

My only suggestion for improvement is related to the reports for various campaigns. If you want to figure out the amount of transaction fees, this requires you to do an extra step to subtract the amount received from the total of the transaction. It could be improved for the user to more clearly show a total of transaction fees on reports.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Mary,
Thank you so much for taking the time to leave us a review! I'm so happy to hear that we've been able to support your organization in creating campaigns, registering participants for events and now updating your website! We love hearing that your Success Team has been responsive and able to give you the support you need. Thank you also for your suggestion on how we can improve reports. Reporting upgrades is on our roadmap and I will be sure to share your feedback with the team. Don't hesitate to let us know if there's anything else we can do to help!

Tori
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Good for a Small Non-Profit

Bewertet am 8.12.2022

I like Flipcause overall but I do believe it could have an updated look and a "chat now" option so users can get help immediately instead of waiting for days or weeks to hear back, if we hear back at all.

Vorteile

The software is easy once you figure it out. The price is good for a small non-profit.

Nachteile

It is very difficult to get help with customer service. Every time I use the "get help" section on the website, I get no reply. I have resulted in figuring out and doing everything myself because I cannot get any help from customer service. I've complained about this previously but nothing was done to improve it. The reports are also not easy to use to find what information you're looking for.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Tori,

Thanks for leaving a review! We're happy to hear that you can easily use our software and that the price is good for you. We strive to keep our prices affordable.
We're sorry to hear that you've been having difficulties reaching your Success team and finding the information you're looking for using the reports. I'll be sure to share your feedback with the team. In the meantime, don't hesitate to reach out with any questions or concerns!

Nancy
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Flipcause is AMAZING!

Bewertet am 1.8.2019

My experience with Flipcause has been wonderful.

Vorteile

This software is so incredibly easy to use. It is intuitive. We were a beta user for the CRM and I love our new database. Super simple to use. Making changes to our website is easy, also very intuitive. I actually can't believe that this product is not #1 in the industry. It is easy to use and the customer service is excellent. Any question I have is answered within the day and I have even called after hours and had customer support. I can't say enough good about Flipcause. I love them.

Nachteile

Nothing. Absolutely nothing. This product is great. The customer service is excellent.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Nancy,
Thank you so much for the review! We're so happy to hear what a great experience you've had with us. We're so glad you've found the platform easy to use and that we've been able to provide excellent customer service, that's what we strive to do!

Jill
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

FlipCause Strong Partner with Our Non-Profit

Bewertet am 1.9.2022

A great, accessible, affordable, and solid platform.

Vorteile

Campaign management
Website management
Set-up to be fundraising platform once we turn 501c3

Nachteile

We would love to also run our membership platform through FlipCause as a revenue stream and not a fundraising stream and currently this is not possible. We would like to be able to decipher between donors and members.

We would also like for there to be ways to directly register folks who opt into our mailing list to our MailChimp and Mighty Networks accounts

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Jill,

Thanks for leaving us a review! We're happy to hear that you find Flipcause as a great, accessible, affordable, and solid platform.

Also, thanks for letting us know you'd like to run your membership platform through FlipCause as a revenue stream and not a fundraising stream, decipher between donors and members, and for there to be ways to directly register people who opt into your mailing list to your MailChimp and Mighty Networks accounts. I'll be sharing your feedback with the team. And for additional information, currently, you can pull a report specifically of everyone who opted-in to your mailing list through Flipcause for you to import them to your email marketing service. You can see more about that here: https://help.flipcause.com/help/mailing-list-report

Don't hesitate to let us know if there's anything else we can do to help!

Peter
Gesamtbewertung
  • Branche: Bürgerliche & soziale Einrichtungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Affordable, Customizable, Low Hassle

Bewertet am 3.3.2022

Flipcause saves us money, makes it easy to set up payment systems and track donations. They have always been prompt with customer service, and have even made improvements and modifications to the program at my request.

Vorteile

Being able to customize for programs, donations, fundraisers, and volunteers makes this a really great platform.

Nachteile

The customizable nature can be complicated. Lots of drop down menus and check boxes. It's easy once you get the flow, not dissimilar to learning wordpress, but challenging to train others quickly.

Antwort von Flipcause Übersetzen auf: Deutsch

Hi Peter,

Thanks for leaving us a review! We're happy to hear that you're pleased with being able to customize the various tools you use and that you've been able to rely on your Success Team for support. We're here for you and looking forward to continuing to support your organization!