Flipcause Erfahrungen

The dashboard is clear, with intuitive UX and has everything our project leaders need to raise funds and manage their payments. I also appreciate the reporting system and ability to manage donors directly. The platform is always improving, their support team is always quick to reply AND to follow through.

Getting some of the graphics to fit was tricky in the beginning, but as they have grown, the glitches are now few.

Flipcause appealed to our small nonprofit because of the number of features available for its very reasonable price. We had been using multiple services to get the features Flipcause offered all-inclusive, so making the switch alone saved us time and money. The biggest sell for us was the inclusion of website design and hosting via Weebly. We were in the market for an updated website, and had been intimidated by the prospect of doing it ourselves, or the price of hiring someone to help us make the switch to a new format/platform. Flipcause made it easy and affordable. We could not be happier with the new site and the simplicity of the Weebly interface! In addition, the fundraising arm of Flipcause is user-friendly and the fees are reasonable. We have moved our event registration over to Flipcause and we are not paying nearly the same percentage of fees we paid with Eventbrite or PayPal!

It is easiest in retrospect to import all existing payment and database information at once, versus in stages which is how we went about it. I wish there was more automated features for contact outreach and emailing, but this isn't something we had with our prior platforms, either.

Flipcause makes it quick and easy to set up professional landing pages for each fundraising campaign. We have been able to run several successful campaigns to help us navigate the uncertainties caused by COVID-19. The customer service and support is wonderful! They are always able to help and show us tricks and tips to better use the software to meet our needs.

Occasionally there are phrases/terms that we'd like to be able to change (e.g. on a landing page or a receipt) to better match our organization's vernacular. But that is a very minor concern, we are truly very happy with the software.

We have been using Flipcause to manage our website, donations, payments, and events. The program and service has been a huge help and customer service is a great time saver on those busy days when you need something posted/done and don't have the time to get it done.

The reports could be a bit more streamlined and easier to arrange. I need basic info like name, contact info, their registration type, or donation amount, etc. I would also like to see how many registrations a person has instead of seeing their name 10 times in a list. Its very time consuming to condense the lists to use at check-in/to track donations/registrations.

The best thing about this software is that it has helped organize our financial collection efforts. Before , our website could not process payments. Little did we know that we had many people that were willing to join our group, donate to our cause, and provide feedback. Flipcause has helped us with these passive collection efforts, increasing our donations dramatically. Is this the only thing I love? No! The volunteer management, communications, and reports are all worth a review in their own right. Their staff is very talented and responsive.

Some screens, when selected, take the end user to some redundant screens (Eg., the volunteer signup page has two stops that are not needed). All features can be customized and the options are sometimes not in intuitive locations... but their staff is always there to help point you in the right direction.

I like the easy way we can set up campaigns, and then communicate with people that sign up or donate to that campaign. The interface is very flexible and thorough. Creating a website with Flipcause has also been easy to do, as is maintaining it.

It is missing a relational database which would be very useful to us. In addition, it doesn't have a batch mailer capability so we have to maintain a separate database for emailing people.

I love all of the features Flipcause offers. When I decided to go with Flipcause, the customer service walked me through every step of migrating away from our WordPress platform to Flipcause. The website looks wonderful, my volunteers are using it and I much more confidence in my role as a website/donor manager!!

I can't think of anything at this time.

There are way to many things I like about the software to mention all. The BEST thing is having my own team who work closely with me to create a campaign that is professional, clear, beautiful and WORKS easily for participants.

Team members are very quick to respond. Campaigns are ready within a couple of days for my review. I rarely wait more than one day to talk with my team, asking my questions and watching as they magically make the changes I desire. The team members are so much fun to work with! They are professional in every way, with excellent communication and technical skills. My requests are handled within 30 minutes and the campaign is ready to go.

After that comes: awesome designs, functionality, ease of registering and donating. I have worked with the Donation and Registration Campaigns so far. My next step is to get our Volunteer needs online. Then comes Crowdfunding and the Store. Can't wait to experience the difference this will make for our organization!

Having everything in one place makes it so easy! It is easy to get reports that are clear and accurate.

Another thing that is impressive is that we made over $600 income because donors are asked to cover the fees when donating. That is more money for the organization! :)

All in all, I don't have enough words to sing the praise high enough! This was the VERY BEST investment our growing nonprofit has made. AND they continue to add more ways to assist us. Just added the store!

The software takes time to learn - especially for someone like me with little understanding of the technology. The offset of this "con" is the Team does the work for me and is so helpful and willing to give me step by step instructions to pull a report, write a thank you, etc. I take a lot of notes in our conversations.

Another "con" is that the email list functionality is in Beta testing. Once that happens then I can send newsletters through Flipcause. Right now our newsletters go through another platform and I have to remember to add our new members to that list! :)

Being an international organization, having the ability to add language to the platform is really not needed. I just send the translations and the Team puts the information where it needs to be.

It is fairly simple and easy to use. Where I have run into trouble an email to the success team immediately solves my problem. If I don't have time to implement a new campaign Flipcause will build out the bones for me and I can usually finish the details to my liking within an hour or two. They can fully build out campaigns and website pages for you, but I just find it faster to use them as support and for overall structure building.

Everything they do have I think works well, or well enough. So what I like least is that they do not have all the features I need to manage my non profit in house. Mainly mass emailing I wish that it was integrated with API directly to Flipcause so I could manage all my contacts in one place.

From initial investigation to the launching of the final product was about 3 months. The website works perfectly and has caused our donation frequency and repeat donations to increase substantially.

We have selected two optional fields that are critical to us. These fields allow donors to direct where their funds are used. Many donors select repeated donations, up to multiple months. A significant concern is that when they select where the funds are to be used, that is only reported one time, at the first donation. All subsequently repeated donations omit the direction to which their funds are to be used. This is a major problem.

Where do I start?? We are a fiscal sponsor for 35 different organizations. We used to use our merchant account to take in all of the donations and I had to write donor letters for every single one. Also there was no way for donors to offer to pay the fee, so that took away from the donation. Now each sponsored organization and manage its own campaign, the donor letters are sent out automatically and we have the reports to keep track of everyone's funds.

Our sponsored organizations are not particularly tech-savvy. We had to record a Zoom video to train them on how to get set up and use the features. It would be great if Flipcause could do one comprehensive set-up video for the basics instead of a single how-to video for each feature.

Online fundraising for our non-profit has increased tremendously with Flipcause. We now have a much better website than previously, too. Customer service handles requests quickly and professionally.

Features we would like to have seen initially, such as text to give were not available. However, Flipcause just added that. This has been a positive pattern. Flipcause attempts to add features based on customer feedback.

Flipcause is tied to our Website and to our Facebook page. Donations are easy for our donors to process.
Prior to Flipcause donations were made primarily by check or via PayPal. With Flipcause funds are available sooner and donors receive an immediate thank you via email. Flipcause will create end of year reports for individual donors so we can meet state and federal requirements for sending acknowledgement letters to our donors

Rarely, our donors experience a glitch where their payment is processed twice. When this happens either Flipcause catches it immediately and rectifies the overcharge or we notify them and the error is corrected.