Flipcause Erfahrungen

My accountant LOVES the reports I can generate for each campaign. I can easily create mailing lists, track donor gifts, and use the data to increase donor pledges. The web site is super simple to create with drag and drop elements. Customer service is top notch and the company is constantly finding ways to make a great product even better!

Ummmm... they just updated some functionality so this may be out of date (I haven't gone in to see the new dashboard) but it would be super duper to save graphic elements in the platform so you can build a gallery of photos and design elements instead of always having to upload them.

The Flipcause team made it easy to transfer to the new platform and onboard all our important features like a website redesign, swapping over recurring donors, establishing a membership program, and creating an events marketing workflow. Among many other important capabilities that allow us to house nearly all of our vital services under one roof for the first time. Of course transfers of this magnitude are gradual and take time, but the Flipcause team has always been accessible to help answer questions and provide timely solutions. I honestly can't believe such an incredible software and support solution exists for an affordable price. It makes running a nonprofit not only possible, but feasible and enjoyable.

I wish Flipcause had more mailchimp integrations, so that syncing new members and cancelled memberships happened automatically.

There was a lot of carelessness in the creation of my company's website. Basic things like logos were incorrectly placed, as well as other common sense placements were not done correctly. It also took a lot longer to communicate with their staff than I was told it would. It became clear from the beginning that what Flipcause promised was inflated. I therefore cancelled my free trial after one week.

Basic requests were incorrect which caused me more time to was necessary to correct.

Our website needed an overhaul. People commented that it appeared uninviting and did not provide confidence or security when making an online donation. Flipcause software does not require one to be technical savoy, but offers support for clear, directive and donor management.

The transfer of funds are being held longer than usual in the past 6 months.

It's fast and easy to create impactful campaigns and launch them online. You have creative control over the output. They are not "cookie-cutter" pages.

There is nothing I don't like about the software. I don't like having to use the payment processor Flipcause chose, but it is a condition of the software use. Rates are too high and transfers are taking too long.

After a brief period, I was able to use Flipcause with ease. A giant improvement over doing everything manually on Google sheets. I can easily see who is donating, how much, and when.

Some aspects are non-intuitive and cumbersome. I don't always quickly find what I am looking for if I am doing anything beyond routine activities.

I like how easy it is for me make updates on my website using the built-in features that Flipcause offers with their website management tool. I also really like how easy it is for me to keep track of data information such as donor support, sponsorships, and other information that helps keep my organization running efficiently.

I really don't have any cons at this time.

User Friendly and excellent team response to questions

It takes way too long for us to get our money. It can take up up to 2 weeks which is not acceptable especially at yearend when so many people are donating but those dollars do not end up in your bank account for the end of the fiscal year. It makes me want to look for another platform.

The customer service is fast and always very nice. It was a great credit card processor. Helps us plan our campaigns much faster.

That it doesn't integrate with QuickBooks desktop. It is also unable to keep track of our in kind donations.

I like the fact that it's easy to work with.

I don't really have any negatives to report.

Flipcause makes it quick and easy to set up professional landing pages for each fundraising campaign. We have been able to run several successful campaigns to help us navigate the uncertainties caused by COVID-19. The customer service and support is wonderful! They are always able to help and show us tricks and tips to better use the software to meet our needs.

Occasionally there are phrases/terms that we'd like to be able to change (e.g. on a landing page or a receipt) to better match our organization's vernacular. But that is a very minor concern, we are truly very happy with the software.

Flipcause appealed to our small nonprofit because of the number of features available for its very reasonable price. We had been using multiple services to get the features Flipcause offered all-inclusive, so making the switch alone saved us time and money. The biggest sell for us was the inclusion of website design and hosting via Weebly. We were in the market for an updated website, and had been intimidated by the prospect of doing it ourselves, or the price of hiring someone to help us make the switch to a new format/platform. Flipcause made it easy and affordable. We could not be happier with the new site and the simplicity of the Weebly interface! In addition, the fundraising arm of Flipcause is user-friendly and the fees are reasonable. We have moved our event registration over to Flipcause and we are not paying nearly the same percentage of fees we paid with Eventbrite or PayPal!

It is easiest in retrospect to import all existing payment and database information at once, versus in stages which is how we went about it. I wish there was more automated features for contact outreach and emailing, but this isn't something we had with our prior platforms, either.

The dashboard is clear, with intuitive UX and has everything our project leaders need to raise funds and manage their payments. I also appreciate the reporting system and ability to manage donors directly. The platform is always improving, their support team is always quick to reply AND to follow through.

Getting some of the graphics to fit was tricky in the beginning, but as they have grown, the glitches are now few.

I recommend Flipcause to all other non-profits because the website interface/update is integrated with all campaigns, CRM and you it's a subscription service where you always get support. I've used numerous other platforms and this by far is the easiest, user-friendly and easily understood by my staff members and Board members.

The only con is we are still cleaning up the data integration from past data-- maybe better integration with Quickbooks?

The interface is very intuitive, which makes searching for basic information very easy even for beginners. Reports are easy to generate with a little practice. Very robust features for the price. Campaigns integrate directly with our website.

The system does not handle special characters very well. For example, it's not possible to enter a last name as O'Dell. This is awkward when exporting for mailing lists. The app seems limited and only useful for checking in attendees. Entries in custom fields can stack up in certain circumstances, which can bury useful information under special event details.

Flipcause is easy for me to use, is less expensive for donors and myself, and helps with my website management. Has freed up so much of my time!

Wish there was a more marketing software available, such as email marketing.

It's easy to use and straight forward. The concierge service is helpful.

That I couldn't find the person I was looking for in the search bar. It doesn't interface with MailChimp so we have to update our contacts into two places, which is time consuming and expensive.

For our super small nonprofit (started with 1 part-time employee), moving to FlipCause allowed us to condense a few different vendors (website developer, credit card processor, donor management system) into one, making it easier on our time-strapped employee.

For me, as a non-techie person, pulling the reports I need can be cumbersome. I end up asking the team assigned to our nonprofit (did I mention each client gets a dedicated team at their disposal?) to help me. They are incredibly responsive and very helpful. I also would love it if it worked with any email provider (MailChimp etc.) as it's one more step to have to export new sign-ups from FlipCause and import them into MailChimp. I think this is coming down the pike soon.

From initial investigation to the launching of the final product was about 3 months. The website works perfectly and has caused our donation frequency and repeat donations to increase substantially.

We have selected two optional fields that are critical to us. These fields allow donors to direct where their funds are used. Many donors select repeated donations, up to multiple months. A significant concern is that when they select where the funds are to be used, that is only reported one time, at the first donation. All subsequently repeated donations omit the direction to which their funds are to be used. This is a major problem.

Where do I start?? We are a fiscal sponsor for 35 different organizations. We used to use our merchant account to take in all of the donations and I had to write donor letters for every single one. Also there was no way for donors to offer to pay the fee, so that took away from the donation. Now each sponsored organization and manage its own campaign, the donor letters are sent out automatically and we have the reports to keep track of everyone's funds.

Our sponsored organizations are not particularly tech-savvy. We had to record a Zoom video to train them on how to get set up and use the features. It would be great if Flipcause could do one comprehensive set-up video for the basics instead of a single how-to video for each feature.

Flipcause is easy to use to create eye-catching, engaging campaigns. We have used Flipcause campaigns to create fundraising platforms and register participants for events. We began using Flipcause several years ago and have not had any problems with the software.

The Flipcause employees (success team) are fantastic. They are responsive and help answer any questions in a timely manner. We are currently moving our outdated website over to a new Weebly platform through the Flipcause website package. The process has been easy, and the new website looks wonderful.

Flipcause is an excellent resource for our small non-profit organization.

My only suggestion for improvement is related to the reports for various campaigns. If you want to figure out the amount of transaction fees, this requires you to do an extra step to subtract the amount received from the total of the transaction. It could be improved for the user to more clearly show a total of transaction fees on reports.

The software is easy once you figure it out. The price is good for a small non-profit.

It is very difficult to get help with customer service. Every time I use the "get help" section on the website, I get no reply. I have resulted in figuring out and doing everything myself because I cannot get any help from customer service. I've complained about this previously but nothing was done to improve it. The reports are also not easy to use to find what information you're looking for.

This software is so incredibly easy to use. It is intuitive. We were a beta user for the CRM and I love our new database. Super simple to use. Making changes to our website is easy, also very intuitive. I actually can't believe that this product is not #1 in the industry. It is easy to use and the customer service is excellent. Any question I have is answered within the day and I have even called after hours and had customer support. I can't say enough good about Flipcause. I love them.

Nothing. Absolutely nothing. This product is great. The customer service is excellent.

Campaign management
Website management
Set-up to be fundraising platform once we turn 501c3

We would love to also run our membership platform through FlipCause as a revenue stream and not a fundraising stream and currently this is not possible. We would like to be able to decipher between donors and members.

We would also like for there to be ways to directly register folks who opt into our mailing list to our MailChimp and Mighty Networks accounts

Being able to customize for programs, donations, fundraisers, and volunteers makes this a really great platform.

The customizable nature can be complicated. Lots of drop down menus and check boxes. It's easy once you get the flow, not dissimilar to learning wordpress, but challenging to train others quickly.