
Lead Gen & CRM
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755 Bewertungen

- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Full-featured marketing automation on a budget
Bewertet am 27.2.2020
Prioritizing leads for Salesforce, collecting customer feedback, and better tracking the effectiveness of marketing efforts are the key things we get out of SharpSpring. We are able to collect leads using SharpSpring forms and then deliver them to the right salesperson using their visual workflow tools. We can make lists and campaigns based on ANY criteria in the system, which is super impressive. The Life of the Lead is a revelation: Being able to see all digital interactions of our customers is a complete game-changer for Sales. With Life of the Lead, Sales is more informed and can take on calls armed with the right information to best serve the customer.
Vorteile
The support is top-notch. They go above and beyond to ensure all questions are answered. If there is a key feature needed in the software, they'll work to make sure that you get that feature or have a workaround. They respond quickly, and they are incredibly knowledgeable.
It's hard to list just one thing I like best! It's the most competitively-priced tool on the market... and it's a fraction of the cost of nearly any other marketing automation tool on the market.
Nachteile
With their constant upgrades, SharpSpring occasionally can be a bit buggy while features get ironed out. Nearly all issues have easy workarounds, and the fixes come fast. It's a minor quibble for a service that is basically as good as it gets.
In Betracht gezogene Alternativen
Salesforce Marketing Cloud, Salesforce Marketing Cloud Account Engagement und Marketo EngageGründe für den Wechsel zu Lead Gen & CRM
Better support. Better functionality. Better interface. Better price.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Marketing Automation - at a fraction of the cost of Hubspot
Bewertet am 16.2.2021
I'm enjoying using it as being able to do everything in one platform makes life much easier and it's much more affordable than Hubspot. There are enough tools to keep the most experienced marketer busy to help attract leads through chat, emails, forms, landing pages etc...
Vorteile
The ability to create a clear sales funnel and track your client through the sales process is really easy and highlights areas where more work and focus might be needed in your sales process.
There is a ton of features to engage users and build your audience, you just need to spend time and be open to exploring ideas.
Implementing dynamic content which changes depending on the customer persona is cool.
The support team always reply same day, there is online chat (US times) too.
Nachteile
There are some definite bugs such as data fields 'locking' when creating a landing page and the later it becomes editable again. Strangely the design side of emails and landing pages is not cohesive. So you have a limited range of fonts in forms but lots of customisation for colours for headings, then the reverse for landing pages. Thinks like buttons for GDPR can't currently be customised which looks odd.
Also, the onboarding process for Squarespace websites is different and this is not mentioned anywhere.
Just needs to have someone invest some time to deal with all these issues and implement a decent upgrade.
Generally, all very minor things but stacked up can provide a bit more challenging onboarding process than what it needs to be.
Gründe für den Wechsel zu Lead Gen & CRM
Cost, ease of use of platform and the support.- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
I am trying to recover 2k contacts lost in their CRM.
Bewertet am 5.3.2020
They are more interested in the revenue for the shareholders saying that the new function will bring more income, but that's a lie. Because not all agencies or business have access to those new features. So they increase the price to everyone and then show the increase in price as success of the new feature.
Vorteile
The only reason to be on sharpspring is because the lower price compare to hubspot.
Nachteile
The lack of support, they don't care your problems.
1.- On February 28, 2020 they erase 2,154 contacts from the CRM of one of my clients and they don't solve the problem, the only justification they have is that their system doesn't allow massive deletion of contacts.
2.- The price increment of 45% to their agencies because the new features only available in US, so all the other agencies have to pay more even if you are not allowed to get those features.
3.- The constant failure of the system, the automations fail. They are not fixing the bugs.
Antwort von Constant Contact Übersetzen auf: Deutsch
Hi Manuel,
Thanks for sharing your feedback with us. We've reached out to gather additional feedback and we hope to hear from you. We know our pricing is important to how partners generate revenue, and before the recent increase, SharpSpring hadn't raised prices since 2018. There was a 30-day notice before the price increase.
We were sorry to hear the feedback on our CRM. We value working together with our partners on solutions when an issue arises. Our support team worked with you and discovered that you had duplicate contacts and you did not lose contacts.
We hope to continue working closely with you to improve your experience with SharpSpring. If you'd be open to sharing any additional feedback please email us at [email protected]

- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SharpSpring Marketing Automation
Bewertet am 26.2.2020
SharpSpring has a very quick implementation process and is very easy to learn. Within the first 30 days of having SharpSpring we already ran 2 separate email campaigns for 2 separate clients. Their representatives check in with us frequently so we never feel like we're on our own. Our next challenge will be selling SharpSpring to prospects/clients.
Vorteile
The amazing customer support that is offered. Anytime I have a question I can either look it up myself in their library of resources with tutorials and instructional videos, or I can call their partner support line and speak to a real person who even follows up after the call to make sure all of the needs were met.
Nachteile
I wish you could edit Life of Lead to be able to put custom events in there. We uploaded a prospect database we had been tracking since 2017 and it had every time we touched a prospect. Unfortunately, once we uploaded this list into SharpSpring we were not able to edit their Life of Lead prior to the upload date. While this is barely an issue, it would be nice to see how long we have been tracking some of these prospects to give us a better prediction at how many touches it takes for a prospect to convert to a customer.
In Betracht gezogene Alternativen
Lead ForensicsGründe für den Wechsel zu Lead Gen & CRM
SharpSpring seemed like the best deal on the market by far. For only a few hundred dollars a month we were able to start using our first marketing automation/CRM software. With SharpSpring you are able to cut off using other services, so we are actually paying less than we did before, but getting so much more in return!
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Amazing Enterprise-level Marketing Automation + Integrated CRM Platform
Bewertet am 21.4.2020
SharpSpring has saved us time and money by bringing together everything we need internally, as well as the needs of our clients, into one platform. Having the ability to dedicate time to only leads that truly show an interest in working with us, as well as, to see that interest with the click of a button is amazing.
Vorteile
SharpSpring is a game-changer! Getting an all-in-one platform that allows us to go from capturing lead information and behavior all the way through to identifying qualified leads through marketing campaigns is amazing. Having one place for marketing emails, landing pages, social media, blogging, meetings, video chats, and more is almost unheard of. Match that with a really robust CRM that tracks leads, beautifully outlines the life of a lead, and allows you to easily manage the sales pipeline and one-on-one engagements with pre-qualified leads with lead scoring is amazing.
Nachteile
Seriously, there isn't much negative to say about this platform. The onboarding was amazing, the self-guided trainings were awesome, it's a great platform. The only downside is it's not as "pretty" as some platform, but hey, I'd rather have a functioning product helping me make more money and something pretty to look at.

- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Perfect for Digital Marketing Agencies
Bewertet am 17.5.2020
There was a fairly steep learning curve to use SharpSpring, even though I'd used HubSpot and other marketing automation platforms in the past. I think this seems expected for a lower cost solution, though. Once we got comfortable with it, though, it's been very quick and easy to build out all the assets and start our campaigns. It's worked beautifully for our own marketing and for clients. It's easy to build emails and customize them to match your client's brand.
Vorteile
What I like most about SharpSpring is how much you get for the money. It packs every feature you'd expect from the expensive marketing automation platforms but doesn't throw exorbitant costs on those features. I also like the ease of integration with other platforms.
Nachteile
I highly dislike the recent shift in having clients pay for their own accounts with separate billing. We were sold this platform as one we could completely white-label for clients, but now we are required to put a client CC on file.
In Betracht gezogene Alternativen
HubSpot Marketing HubGründe für den Wechsel zu Lead Gen & CRM
We chose SharpSpring solely because it was cheaper than HubSpot.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Product, Outstanding Service
Bewertet am 4.2.2020
Vorteile
SharpSpring provides all necessary features for successful marketing automation while being affordable.
Nachteile
The Visitor ID system is not working outside of the US. I am based in Europe.
In Betracht gezogene Alternativen
Salesforce Marketing Cloud Account Engagement und Salesforce Sales CloudZuvor genutzte Software
CopperGründe für den Wechsel zu Lead Gen & CRM
SharpSpring has all the important features and is much more affordable.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Amazing features for the price you pay
Bewertet am 18.3.2020
I've had a wonderful experience using this platform, from the ease of implementing to the plethora of workflows you can create. It really is created as the best in class marketing automation.
Vorteile
I really like that they are constantly innovating, adding new features and functionalities. I also think that having great support, right here in the U.S. is one of the most important things they offer.
Nachteile
Currently, their data is not easily integrated with my reporting tool TapClicks.
In Betracht gezogene Alternativen
FreshmarketerWarum Lead Gen & CRM gewählt wurde
insufficient features, no integration with CRMZuvor genutzte Software
MailchimpGründe für den Wechsel zu Lead Gen & CRM
ability to build landing pages, schedule social posts, social listening and superior automation workflows
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Incredible value for a robust tool
Bewertet am 13.6.2020
SharpSpring has helped us align our sales and marketing efforts, automate and elevate our lead follow up, and extend our offering to the market.
Vorteile
I love the simplicity of the CRM and the ability to see the life of the lead activity across both sales and marketing. SharpSpring can do so many things and the cost can't be beat compared to equivalent offerings. You can begin using this tool very quickly.
Nachteile
The set up does take some commitment and patience, but the customer service is outstanding and the tracking and functionality are worth the effort.

- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Robust (and affordable) Marketing Automation Tool
Bewertet am 18.2.2020
Great marketing automation tool that allows for seamless collaboration between our agency and our clients in-house marketing/sales teams.
Vorteile
ease of use, excellent (and growing) tools
Nachteile
we've experienced issues from time to time with email lists and sender status.
- Branche: Versicherung
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A great software alternative to Marketo or Pardot
Bewertet am 23.3.2021
It's a great platform overall. Expect great customer support, but also plan for a lot of time setting up automation workflows and action groups. But the tool will do what you need it to do, and then some.
Vorteile
The biggest plus is its affordability - all the features you need at a price that is accessible. It has all the core functions one needs in a marketing automation platform, with a powerful sales pipeline and lead management component that provides an exceptional, integrated experience. Added bonuses are chatbox and book-time features included in the price, and the ability to sync Outlook emails to a contact's record. Lead scoring
Nachteile
The email editor can be a bit clunky and formatting copy and layouts can be finicky. The email previewer can be cumbersome. Visual workflows can be arduous to make
In Betracht gezogene Alternativen
HubSpot Marketing Hub, Salesforce Marketing Cloud Account Engagement und Marketo EngageWarum Lead Gen & CRM gewählt wurde
I left one company where I used Marketo (as a Certified Marketo Expert) and advocated for a cheaper solution at the company where I now work. It's been an excellent choice and the platform has not disappointed.Zuvor genutzte Software
HubSpot Marketing Hub, Salesforce Marketing Cloud Account Engagement und Marketo EngageGründe für den Wechsel zu Lead Gen & CRM
Purely for the cost. It's so much more affordable and it makes it accessible to a lot more companies without a huge financial commitment. The tool's functionality, the onboarding, and the customer support has been second-to-none.- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
A lucrative alternative to other marketing automation platforms.
Bewertet am 14.4.2020
We use SharpSpring in two ways: to help generate and manage our leads to aid in our company business development efforts and to sell/offer the service to our clients to help them do the same. Currently, our digital marketers, account executives and business development teammates use the platform. SharpSpring helps us keep a close eye on where prospects are in their purchase journey.
Vorteile
The pricing model is favorable. We were able to onboard 2-3 clients almost immediately as compared to really struggling trying to sell HubSpot.
The sightline on data and our sales pipeline is good and shows us that we are seeing value (however, our company needs to do more on our end to really leverage the tool).
Nachteile
We haven't found a use for the content calendar function, compared to other methods we use.
Lead scoring could be improved.
In Betracht gezogene Alternativen
HubSpot Marketing HubWarum Lead Gen & CRM gewählt wurde
Looking for a more cost-effective solution. We were paying a lot and having difficulties winning new business based on the Hubspot pricing structure.Zuvor genutzte Software
HubSpot Marketing HubGründe für den Wechsel zu Lead Gen & CRM
Our primary lens for looking at SharpSpring was based on a comparison to HubSpot. We found the platform to essentially be fully comparable with a more favorable pricing structure. Since making the switch, we haven't seen any reduction in capabilities and are finding it much easier to sell to our clients.- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Must have for marketing and sales in growing business
Bewertet am 14.1.2020
I can't speak highly enough for the great staff. I have mentioned them in another part of this review, but they really have been a lifesaver going above and beyond. For example, I am not really comfortable with CSS and wanted a certain form to be two columns. I asked for reference material on how to make it happen. They sent me the materials AND the code to place in my form. AWESOME!!!!!
Vorteile
Everything you need to grow a business is in one place. The interface is easy to use and very intuitive. However, my favorite part of the company is the awesome support staff! Migrating from another platform, there is always a learning curve and workflow adjustment. If there was something we didn't know how to achieve in SharpSpring their friendly staff would explain with great detail how to get it done and integrate into the workflow we created.
Nachteile
Their social posting, responding section of the software is still a bit weak and we do utilize another piece of software to get this done, but we remember their software is about the automation and converting leads to customers and it does that very well, so this is an easy area to compromise.
In Betracht gezogene Alternativen
HubSpot Marketing HubWarum Lead Gen & CRM gewählt wurde
The price point was the biggest initial reason. We moved from another large product that pieced everything together making it out of reach for the smaller businesses. SharpSpring has all the major pieces as one at a lower cost. Had I known about the great customer service... I would have moved over a long time ago!Zuvor genutzte Software
HubSpot Sales HubGründe für den Wechsel zu Lead Gen & CRM
Price Price Price.... and now... Service Service Service!!!!! They really care about my business doing well and help with non-product related questions. As I mentioned prior, they go above and beyond!- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Integrated Marketing and Sales with no hassle
Bewertet am 13.1.2020
For the B2B tech startups I serve, who are just getting started with their sales and marketing efforts, SharpSpring is the ideal platform. They change quickly, and it's easy to quickly change the platform to adapt to those pivots and support developing processes.
Vorteile
1. Customer service is highly responsive.
2. Templates for emails and landing pages are easy to use without design or development expertise.
3. Incredibly easy to customize: add fields, pipelines, dashboards, automations particular to your processes without coding or other specialized knowledge.
Nachteile
1. Landing page builder is kind of basic. However, new releases come regularly and is probably not a big deal if you have an html developer handy.
2. Integrated social scheduler functionality is a bit basic.
3. If you have significant custom complex report needs, this is not the platform for you. They have great canned reports that any layman can find value in, you can download csv files of many things, and you can customize a dashboard with report "widgets." But not a lot of ability to dig into raw data.
In Betracht gezogene Alternativen
HubSpot Marketing Hub, Salesforce Marketing Cloud Account Engagement und Salesforce Sales CloudWarum Lead Gen & CRM gewählt wurde
Creating additional sales pipelines required an upgrade to another Salesforce product. For the B2B tech startups our agency served, Salesforce was already a bit much for what they needed -- even before adding on needed marketing automation platforms like Marketo or Pardot. They just didn't have the dedicated resources needed for managing those complex systems.Zuvor genutzte Software
Salesforce Sales CloudGründe für den Wechsel zu Lead Gen & CRM
1. SharpSpring's unlimited user model was a big plus for my clients. No need to get in touch with Sales and create a contract addendum. Takes 60 seconds to add a new user. 2. From the agency perspective, being able to manage multiple client instances from a single platform made it easy for my small team to administer. 3. The all-in-one platform makes it easy to connect marketing to sales to upsells for a complete view of the customer experience. 4. Adding a new field to the contact record or a new pipeline is super simple. No development or platform expertise needed. A huge bonus, especially when these requests turn out to be of negligible value and/or rarely used.- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Sharpspring made sales tracking so much easier for me and my team
Bewertet am 11.11.2021
What really makes Sharpspring stand out from other platforms is their excellent customer service and constant improving of the features within the platform. Although the platform still has a few improving points, my experience overall has been very satisfying. I would recomend this 100% to other coleagues.
Vorteile
What I mostly appreciated about using sharpspring was the diverse range of features within the platform, since they identify and capture prospect information much easier; wich is very valuable in terms of sales optimization.
Nachteile
Sharpspring has a very accelerated rate for putting out new features, to keep up and compete with other platforms, wich is a pro; however, the new features often need updates. Video Calling, for instance, was great by the time the pandemic began; however, it might not be as established as other video conference competitors.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Used as point solution with all the potential of an enterprise platform
Bewertet am 29.1.2021
The interaction with customers has improved a lot since we started using SharpSpring's marketing automation, we have a better vision of the various client profiles that we've interaction with, and we've been able to focus on every single one of them with a more mindful approach. The chatbot helped to get more leads because we discovered that visitors feel more open to sharing their lead information with a more dynamic tool than a form per example.
Vorteile
It has a lot of features and they keep adding new ones. From only one platform I'm able to keep track of my client's websites, create the forms, and manage the submissions, leads can schedule meetings with specialists without having to wait (or to interact with another human being) and I can keep track of everything with the help of the Life of the Lead. The automations available are a big deal as well, everybody in the team is aware of their responsibilities and the platform helps them never forget to follow-up.
Nachteile
The email builder could use some improvements, maybe something more intuitive, more templates, more flexibility while making changes. Also, de contact manager is still kinda coarse, should work more like a database and not only as a display, it could be more flexible. And allow to bulk-import contacts with no emails could be huge.
Gründe für den Wechsel zu Lead Gen & CRM
Because we saw SharpSpring as the ideal solution for the size of our clients, something more complex could have been way too much, and going for an analysis gadget would have been a potential trouble maker.- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
We moved ourselves and our clients over from Hubspot
Bewertet am 9.9.2019
The support is always there for us if we need them, but any new feature is introduced with great support materials (how-to guides/videos etc) so the need for my team to refer to them is minimised.
The pricing is great when you compare to others with similar functionality and they go from strength to strength.
Vorteile
Originally it was transparency and pricing that made us move. But since then it's the fact that Sharpspring have continued to develop the platform with great new features (like the inbuilt CRM, Sales Automation and integrated Meeting booking functionality) many of which at no additional cost (unlike Hubspot) that means we continue to use and recommend Sharpspring over any other platform for our SMB clients.
Nachteile
I would like SMS functionality to be built in as well as email (I appreciate it's not as big in the USA where Sharspring's biggest customer base is) but it's big here in the UK
In Betracht gezogene Alternativen
Dynamics 365Warum Lead Gen & CRM gewählt wurde
Pricing and poor client support. As an agency "WE" were the client, but they treated as merely as someone selling their product.Zuvor genutzte Software
HubSpot Marketing HubGründe für den Wechsel zu Lead Gen & CRM
Pricing mainly- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Solution for a Small Agency
Bewertet am 23.7.2021
It has been a great enabler for our business and has really become and extension of our capability that we deliver our clients
Vorteile
We love the fact that we can white label the product and resell to our clients. It adds a new source of recurring revenue for our business that we would not have without this capability
Nachteile
We’ve had some challenges setting up billing for our managed client accounts - that said, the SharpSpring team has been helpful and very responsive in sorting out our challenges.
In Betracht gezogene Alternativen
ActiveCampaign, Salesforce Marketing Cloud Account Engagement und Marketo EngageWarum Lead Gen & CRM gewählt wurde
HubSpot just became too expensive for us to justify and it did not give us the white label capability that we were seeking.Zuvor genutzte Software
HubSpot Marketing HubGründe für den Wechsel zu Lead Gen & CRM
SHarpSpring was the only solution to offer a white label alternative- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great Marketing Automation Software Alternative for Agencies
Bewertet am 30.9.2020
The onboarding experience was easy and helpful. They helped convert our old database into ready to import SharpSpring csv. Once we were onboarded the team helped us implement other features. As previously stated, their live chat and support is so far unmatched by any other CRM tool i've used.
Vorteile
The software is easy to use and is constantly being updated with new features. Within our first year of using the tool, at least 4 new features were rolled out, all of which were useful. Their live support is great. They are thorough and they followup. There have been several instances where the team has followed up after the fact to check in and see if additional support was needed
Nachteile
I would love more training. The videos are good and useful, but would love more virtual webinars or if being a partner allowed for more 1-on-1 type training. I also wish some of the CRM fields had more customization instead of being default/standard.
In Betracht gezogene Alternativen
HubSpot Marketing HubWarum Lead Gen & CRM gewählt wurde
Zoho CRM was expensive, bulky and useless. Everytime you wanted to do something you had to add-on a new feature or upgrade. Plus there were lots of limitations and having to jump to different platforms within the CRM.Zuvor genutzte Software
Zoho CRMGründe für den Wechsel zu Lead Gen & CRM
We liked their Agency model more. It gives our clients more flexibility and freedom and their pricing model made the most sense for us and our clients.- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best Marketing Automation System!!!!
Bewertet am 23.9.2020
I have had a very positive experience with SharpSpring. It is an amazing tool and all the functions are easily accessible through the admin interface.
Vorteile
Where do I begin?! SharpSpring is a high functioning, easy to use marketing automation system. It has a wide range of functionalities and helpful automation capabilities.
SharpSpring allows us to monitor our user interactions with our website and paid social campaigns. This allows us to better understand and track our users and help determined the best platforms to promote our campaigns. The campaign manager is a great tool, it allows you to effectively track your leads and determine where they came form.
To top it off, the support team is phenomenal. They are very professional, responsive and provide solutions to any issue you may have. I can always count on the support team to provide quick and easy solutions when I am having difficulties.
Nachteile
The only con I can think of is the lack of display/functionality options in the form and landing page builder. SharpSpring give you the option of building a custom stylesheet but it can become time consuming. Other than that, I haven't run into any issues with the software.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Sharpspring is the best marketing automation tool for little, medium and big business.
Bewertet am 11.2.2021
Overall Sharpspring is the best marketing automation and CRM software I used so far. It outperforms any other software I know and worked.
Vorteile
Sharpspring has an easy interface and do a great integration between marketing automation and CRM, helping these teams to work without any gaps, fully integrated. Reports are very easy to generate and personalize.
Nachteile
The Email designer and Landing Pages Designer is not the ideal yet, is a little difficult to use.
Other problem is the incapacity to separate invoices and charges to my clients in Brasil. I need to receive from my clients separately and pay for all Sharpspring licences.
In Betracht gezogene Alternativen
Salesforce Sales CloudWarum Lead Gen & CRM gewählt wurde
Sharpspring is better and have a complete solution.Gründe für den Wechsel zu Lead Gen & CRM
Because it offers all tools I need in one.- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SharpSpring won me over from HubSpot
Bewertet am 2.2.2017
A couple of years ago our agency was a relatively happy HubSpot customer. We sold inbound services via HubSpot to our web development clients most often, but it was a hard sell and required a certain client profile to be successful. The most important aspect of an inbound client for us was deep pockets! Why? Simply because of the cost of the HubSpot platform. If a client had sufficiently deep pockets, AND was convinced of the business validity of inbound marketing versus traditional methods, the full court press was on. To give HubSpot credit, they got very involved in the client sales process and they provided a lot of tools to aid agencies in the inbound sales process, BUT, all of that comes at a cost. A significant cost. While HubSpot gets a lot of credit for pioneering the inbound marketing platform space, they have become, in this agencies opinion, a bit bloated over the years. What we mean is that they provide so much it is sometimes difficult to choose what is most important to push and provide for each client. The net effect is, however, that whatever your client does want to do, Personas, email marketing, automation, web site development, contact list management etc., it's all included. So what's the downside? Their strength is their biggest weakness. No matter how little or how much of HubSpots resources you use, the cost is the same. Of course there are tiers of cost, but even the lowest tier is roughly ten times the cost of SharpSpring. So use a little, pay a lot. Use a lot, pay a lot. Now we at CX3 Group don't necessarily sell on price, however, if the tools that you bring to the table for your clients are less expensive, but still as, or more, effective, it gives the agency a lot of flexibility when customizing various packages to promote. While generally content with HubSpot back in the day, we are extremely pleased with SharpSpring. Approaching our two year anniversary with them we take every opportunity to sing their praises, and it's NOT just about pricing.
While SharpSpring is a fraction of the cost, of HubSpot (& others) the features it includes are all the features we ever really used with HubSpot. That is to say, we are paying for what we use, and not paying for anything that sits in the cupboard looking pretty, but we don't need.
If I had more space here I'd go into the newest features that SharpSpring has rolled out over the past 6 months. Suffice it to say, we're a very happy and satisfied SharpSpring client! -CX3 Group
Vorteile
Cost vs. benefit. Has all of the features our clients want or need, without a bunch of stuff we have to pay for that they don't need.
Nachteile
It's a struggle to find something I don't like, but if it was one thing over the past two years, it would be the lack of support on the sales side for our clients. More customized training and presentations for client side would be great.
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SharpSpring is YES for my company, e-Intelligence.in
Bewertet am 30.10.2018
I recommend to use the software as it: Provides customized reports and other features that fit your marketing needs Comes with powerful features of marketing automation with easy functionalities Offers cost-effective pricing plans Updates itself continuously Combines with most CRM, eliminating the concerns of the type of hosting platform Gives amalgamation of functions in one platform for delivering marketing results, lead conversions, and easy ROI measurement However, you need to spare some time to understand the software’s deliverables. But they offer free webinars to help you to understand the tool.
Vorteile
SharpSpring is an automated marketing platform with features of third-party CRM integration, universal CMS compatibility, fully integrated call tracking, landing pages, blog builder and much more. It provides unlimited users for all plans, unlike its competitors. What it says vs. what it delivers: It says: It offers behavioral-based email automation with “after-the-click” tracking for personalized messaging. Yes, it delivers: With the feature, we were able to identify the cost of a lead. It also helped to decrease the unaddressed customer complaints It says: It offers in-depth analytics with statistics of clicks, bounces, and deliveries. It also enables to track the visitor’s conversions, the life cycle of a lead – from click to attending social events. No, it does not deliver: The reports and analytics are not in detail, though they provide the performance of campaigns. It misses the specifications on minute details of the strategy. It says: It offers customization in every feature such as customized conversion forms, buyer personalities, reports and much more. Yes, it delivers: My team at e-Intelligence were able to customize the tool for lead preferences, campaign performance, and email automation
Nachteile
Nothing that I can think of! I suggest making the most of this tool for your marketing needs. You can overlook minor glitches as they are not affecting the tool’s performance to a large extent.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
SharpSpring is the number one Marketing Automation Platform for small to mid-sized digital...
Bewertet am 5.3.2017
We are a small boutique digital marketing agency based in the UK. We spent six months researching all the marketing platforms available.
It was vital to have 24/7 support available within the fees payable, favourable fee rates for an agency of our size (which did not require upfront annual payment), the option to have access to support within GMT timelines for our UK clients and last but not least a marketing automation provider who were developing new features on a near-quarterly basis. We decided that SharpSpring and their team would provide all of these features and benefits.
We commenced our inbound integration mid-2016, and the integration ran extremely efficiently with amazing support within GMT timeline availability. The support since and the new features constantly being added without any impact on fee rates have made the decision to choose SharpSpring, the absolute correct choice for our company. They have over delivered every step of the way for our company. Their team are highly knowledgeable, patient and supportive.
I would not choose any other platform now we are with SharpSpring.
Vorteile
The SharpSpring Marketing Automation Software provides the following features and benefits that make it a stand out product for my business;
1. The 24/7 support incorporated into the monthly fees; Ensuring no surprises down the line.
2. No requirement to pay fees annually upfront.
3. New landing page feature.
4. Blog page feature.
5. New integration with the Litmus test.
6. Link up with Zapier integration to allow connection to hundreds of 3rd party software providers with the Zapier integration and SharpSpring APIs.
7. Training platform library; In-depth and with video availability to walk through processes. This along with 24/7 support, in my opinion, are the two most important features out with cost of course which set SharpSpring apart as the right platform for our boutique digital marketing agency.
Nachteile
1. Monthly fees in dollars do not convert via local UK sterling currency rates, unlike other US marketing software providers. You pay in £ sterling the same monthly fee as in US $ dollars.
2. Email builder while it is satisfactory it could be even more user friendly.

- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great tool for marketing automation with fantastic customer support
Bewertet am 22.11.2019
Complex workflows depending on conditions based with custom fields to automate the nurturing process for our clients.
Vorteile
Customer/Partner support is simply amazing. Over the last 4 years working with Sharpspring, partner support had helped us in many and different ways solving 100% of our questions and cases that we need additional help. The support team replies incredibly fast and always friendly.
Nachteile
The landing page editor. Minor coding knowledge may be required.