Lead Gen & CRM (formerly SharpSpring) Erfahrungen

Lead Gen & CRM (formerly SharpSpring)

4,6 (763)
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Erschwingliche Marketingautomatisierung für alle Unternehmensgrößen

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4,6 /5
(763)
Preis-Leistungs-Verhältnis
4,6/5
Funktionen
4,4/5
Bedienkomfort
4,3/5
Kundenbetreuung
4,6/5
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763 Bewertungen

Aneliya
Aneliya
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Amazing features for the price you pay

Bewertet am 18.3.2020

I've had a wonderful experience using this platform, from the ease of implementing to the plethora...

I've had a wonderful experience using this platform, from the ease of implementing to the plethora of workflows you can create. It really is created as the best in class marketing automation.

Vorteile

I really like that they are constantly innovating, adding new features and functionalities. I also think that having great support, right here in the U.S. is one of the most important things they offer.

Nachteile

Currently, their data is not easily integrated with my reporting tool TapClicks.

In Betracht gezogene Alternativen

Freshmarketer

Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde

insufficient features, no integration with CRM

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)

ability to build landing pages, schedule social posts, social listening and superior automation workflows
Michael
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Sharpspring for the win--Top quality marketing software for a decent price

Bewertet am 13.8.2020

We've been using sharpspring for ourselves and as an agency for our clients. Love how well it...

We've been using sharpspring for ourselves and as an agency for our clients. Love how well it tracks clients, incoming emails, syncs with our inbox, and tracks interactions for all of our clients.

Vorteile

Looking to get the best out of my email marketing, Sharpspring gives me the chance to reach out to my whole list with a modicum of effort. The best part is the automation--triggers and the ability to build out a complex program make a big difference in efficacy and efficiency.

Nachteile

The email builder inside of the program--WYSIWYG. You can do this, but it's frustrating to make the thing look like you want it to.

In Betracht gezogene Alternativen

VBOUT

Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde

Mailchimp felt very limited in scope. Delivery with mailchimp was restricted, it seemed like I never could end up in the gmail inbox tab, always relegated to the offers tab.

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)

Features.
Manuel
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

I am trying to recover 2k contacts lost in their CRM.

Bewertet am 5.3.2020

They are more interested in the revenue for the shareholders saying that the new function will...

They are more interested in the revenue for the shareholders saying that the new function will bring more income, but that's a lie. Because not all agencies or business have access to those new features. So they increase the price to everyone and then show the increase in price as success of the new feature.

Vorteile

The only reason to be on sharpspring is because the lower price compare to hubspot.

Nachteile

The lack of support, they don't care your problems.

1.- On February 28, 2020 they erase 2,154 contacts from the CRM of one of my clients and they don't solve the problem, the only justification they have is that their system doesn't allow massive deletion of contacts.

2.- The price increment of 45% to their agencies because the new features only available in US, so all the other agencies have to pay more even if you are not allowed to get those features.

3.- The constant failure of the system, the automations fail. They are not fixing the bugs.

Antwort von Constant Contact

Hi Manuel,

Thanks for sharing your feedback with us. We've reached out to gather additional feedback and we hope to hear from you. We know our pricing is important to how partners generate revenue, and before the recent increase, SharpSpring hadn't raised prices since 2018. There was a 30-day notice before the price increase.

We were sorry to hear the feedback on our CRM. We value working together with our partners on solutions when an issue arises. Our support team worked with you and discovered that you had duplicate contacts and you did not lose contacts.
We hope to continue working closely with you to improve your experience with SharpSpring. If you'd be open to sharing any additional feedback please email us at [email protected].

Dwight
Dwight
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Well-Thought Out Tool That Can Drive Your Business

Bewertet am 25.3.2020

Positive. We like the tool and have onboard three other customers already in 3 months. We see this...

Positive. We like the tool and have onboard three other customers already in 3 months. We see this as a positive engagement tool to offer with our services as an agency.

Vorteile

Onboarding and set-up guidance. They help during a window of time however, there is a lot required to get you up and going. They refer often to the EDU and Classroom hours for help. This actually helps but you should anticipate 30-60 days with your current schedule to be up and running. Validation of leads, the assignment from leads to opportunities and the lead scoring, with automation helps salespeople realize where they are in the pipeline with prospects. We wanted to have more integration from forms to collecting leads, company and associated sub-accounts organized with individual opportunities. The ability to replace MailChimp, Lead Pages and Pipedrive while adding more functionalities was beneficial and outweighed the cons. This puts us in a good position to walk other customers through the process correctly and have longer-term contracts with them.

Nachteile

Onboarding and set-up. We underestimated all that would be needed to get this up and going and likely they know the challenges a company can face. I'd imagine that hinders sales but they should really let a user know the team and tasks to consider/ required based on the company size.

Jordan
Jordan
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

My life would have been way easier if I would have switched to SharpSpring sooner.

Bewertet am 30.7.2020

The sales team was great. You could tell they cared about more than just making the sale. They...

The sales team was great. You could tell they cared about more than just making the sale. They wanted to make sure that SharpSpring was the correct product for us. The onboarding process was super thorough and allowed us to get to know the product well before we dove in. Support is super responsive and incredibly quick. We've never waited more than a day for anything to get resolved. We have all of the tools we need to help our clients grow at a price point that you can't beat.

Vorteile

We love the automation and the social media calendar for planning and execution. The workflows have allowed us to communicate more efficiently and the personas more personally.

Nachteile

Some of the features aren't very intuitive and are a little clunky. You can tell that the dev. team is still working some kinks out.

In Betracht gezogene Alternativen

HubSpot Marketing Hub und Constant Contact

Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde

HubSpot wasn't worth the amount of money it costs.

Zuvor genutzte Software

HubSpot Marketing Hub

Gründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)

The pricepoint for the amount of tools you get blew everything else out of the water. We loved that it was basically all-in-one.
Dorothy
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Ramped up quickly and easily

Bewertet am 21.8.2020

I'm extremely satisfied with the platform and excited about the enhancements they continue to...

I'm extremely satisfied with the platform and excited about the enhancements they continue to implement.

Vorteile

What I have liked most about SharpSpring is the how easy it was to familiarize myself with the features and functionality. I have used many other marketing automation tools during my career as a demand generation marketer. All of which we needed to hire a third party consultant to implement and train our team. I was able to become proficient with SharpSpting, on my own, in a matter of weeks. SharpSpring is not shy on functionality and they continue to add features and improvements on a regular basis.

Nachteile

There is only one feature I would like to see enhanced and that is the ability to create a custom lead status.

Dacia
Dacia
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Incredible value for a robust tool

Bewertet am 13.6.2020

SharpSpring has helped us align our sales and marketing efforts, automate and elevate our lead...

SharpSpring has helped us align our sales and marketing efforts, automate and elevate our lead follow up, and extend our offering to the market.

Vorteile

I love the simplicity of the CRM and the ability to see the life of the lead activity across both sales and marketing. SharpSpring can do so many things and the cost can't be beat compared to equivalent offerings. You can begin using this tool very quickly.

Nachteile

The set up does take some commitment and patience, but the customer service is outstanding and the tracking and functionality are worth the effort.

Jeff
Jeff
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Robust (and affordable) Marketing Automation Tool

Bewertet am 18.2.2020

Great marketing automation tool that allows for seamless collaboration between our agency and our...

Great marketing automation tool that allows for seamless collaboration between our agency and our clients in-house marketing/sales teams.

Vorteile

ease of use, excellent (and growing) tools

Nachteile

we've experienced issues from time to time with email lists and sender status.

Tina
Tina
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Simply the best automation software out there!

Bewertet am 21.7.2019

Vorteile

SharpSpring is easy to use, simple to set up and has unlimited functionality to help you reach your clients in a timely and focused manner.

Nachteile

I'd like to attribute all aspects, forms etc, to campaigns.

Jamie
Jamie
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy to use Platform

Bewertet am 7.10.2019

SharpSpring is a fantastic Marketing Tool that we recommend for all of our clients. Its intuitive...

SharpSpring is a fantastic Marketing Tool that we recommend for all of our clients. Its intuitive interface is easy to understand and use.

Vorteile

SharpSpring's intuitive interface is easy to understand and use. The analytics are comprehensive and provide real-time data for our marketing initiatives. We have always had great customer support with SharpSpring whenever we have any questions.

Nachteile

The design interface is a little clunky. There is not enough options for placing imagery within text. The font formatting is buggy.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Agile tool, great value

Bewertet am 14.10.2019

Our experience with SharpSpring has been positive. Great product, usability, and features. Still,...

Our experience with SharpSpring has been positive. Great product, usability, and features. Still, there are areas that could use work, including reporting and segmentation, but overall a very good experience so far.

Vorteile

Ease-of-use: SharpSpring is very user-friendly and intuitive. It's easy to edit or create an email, set up workflows, and navigate around the platform.
Versatile: SharpSpring is an all-in-one tool that you can use for your email program, sales pipeline, CRM, marketing automation, and social media.
Customer service: I often frequent the online help center that has a lot of easy-to-understand solutions to many questions that come up. If this doesn't solve the issue, tech support is very responsive and the account management team is also very accommodating.

Nachteile

Reporting: There are some basic reports that you can pull from the data in SharpSpring, but I would love to see some more robust reporting overall, especially with the sales feature. Aggregated reports across multiple pipelines, for example, would be great to have access to.
Customer segmentation: The platform could use a bit more in-depth customer segmentation features. I sometimes feel the list-building is not as intuitive as it could be.

In Betracht gezogene Alternativen

Campaign Monitor by Marigold und Delivra

Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde

We were looking for a more agile, better UI product for our Marketing Automation/Email Marketing program.

Zuvor genutzte Software

Campaign Monitor by Marigold und Delivra

Gründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)

Of the alternate products, SharpSpring was the best fit for our needs in the organization and we felt we could utilize this tool well. The pricing model was also the most straightforward and matched our needs the best.
Kevin
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Must have for marketing and sales in growing business

Bewertet am 14.1.2020

I can't speak highly enough for the great staff. I have mentioned them in another part of this...

I can't speak highly enough for the great staff. I have mentioned them in another part of this review, but they really have been a lifesaver going above and beyond. For example, I am not really comfortable with CSS and wanted a certain form to be two columns. I asked for reference material on how to make it happen. They sent me the materials AND the code to place in my form. AWESOME!!!!!

Vorteile

Everything you need to grow a business is in one place. The interface is easy to use and very intuitive. However, my favorite part of the company is the awesome support staff! Migrating from another platform, there is always a learning curve and workflow adjustment. If there was something we didn't know how to achieve in SharpSpring their friendly staff would explain with great detail how to get it done and integrate into the workflow we created.

Nachteile

Their social posting, responding section of the software is still a bit weak and we do utilize another piece of software to get this done, but we remember their software is about the automation and converting leads to customers and it does that very well, so this is an easy area to compromise.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde

The price point was the biggest initial reason. We moved from another large product that pieced everything together making it out of reach for the smaller businesses. SharpSpring has all the major pieces as one at a lower cost. Had I known about the great customer service... I would have moved over a long time ago!

Zuvor genutzte Software

HubSpot Sales Hub

Gründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)

Price Price Price.... and now... Service Service Service!!!!! They really care about my business doing well and help with non-product related questions. As I mentioned prior, they go above and beyond!
Wally
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

1/3 the cost of other comparable platforms - but you get what you pay for.

Bewertet am 27.2.2020

No where near as feature rich as HubSpot - but a way better upgrade to MailChmp.

No where near as feature rich as HubSpot - but a way better upgrade to MailChmp.

Vorteile

Pretty easy to figure out, if you're just using it as a glorified email marketing list building and automation tool.

Drag and drop email template manager is easy to use. So is the visual automation builder.

Forms can be customized and embedded on websites easily to capture lead information.

Out of the box stuff is pretty simple, but you can always get to the CSS to customize everything if you're a developer and want a deeper dive.

Nachteile

Support has become horrible since launch. You can never get anyone on the phone, it's become a call back system. If you're an agency and managing client accounts, usually you need help immediately, not by end of day or via a random email.

Their billing platform is absolutely ridiculous. They bill your clients directly, and not the agency using the platform saying that the client is the end user, not the agency managing the account. This makes retainer fees or internal billing a nightmare. You'll also have to talk your client into putting their banking routing numbers into a platform they don't understand. If you manage SparpSpring on behalf of your client (like they never login) - Good luck selling it.

There is no Facebook connect to capture lead information!

They keep changing how you export reports by date range. Annoying if you need monthly reports for your client. Sometimes they work, sometimes they move them.

The certification videos and courses are currently outdated after a year of feature pushes.

Biggest annoyance - lead history. You can view lead history in a timeline, but if a lead fills out a form multiple times requesting different information on different dates, you can not scroll through that history in the contact view, it only updates the leads custom fields with the latest information. You can only export the most recent custom fields too, even though you can still see the history and different information in the lead history timeline.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, ActiveCampaign und Drip

Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde

Our agency network started moving to it and someone drank the hype Kool-Aid so we did too.

Zuvor genutzte Software

HubSpot Marketing Hub, ActiveCampaign, Drip und Leadpages

Gründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)

1/3 the cost of other comparable platforms - but you get what you pay for.
Chris
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Excellent value well functioning marketing automation software

Bewertet am 2.4.2020

The cost savings (literally thousands of pounds) of SharpSpring vs comparable suppliers is...

The cost savings (literally thousands of pounds) of SharpSpring vs comparable suppliers is significant.. My team also finds the functionality and user experience to be much cleaner, meaning we use more features compared to our previous provider. Overall we are happy we migrated from our previous supplier to SharpSpring

Vorteile

We moved to SharpSpring from another leading marketing automation software provider and SharpSpring provide 95% of the features for less than half the cost. The software itself is easy to understand and navigate (much easier than our previous system) and the support team are responsive, friendly and helpful. We've been very happy with our migration to SharpSpring and intend to be a user for the foreseeable future. It meets our needs as a specialist life science marketing agency perfectly.

Nachteile

There are some features that are missing from SharpSpring vs our previous provider, but on balance we felt that either 1. We wouldn't use them 2. We could live without them for the cost savings and other benefits of SharpSpring. Dynamic forms would be great to have, and the analytics sometimes don't match our other analytics software. What I will say is that SharpSpring seem more responsive to requests for new features vs our old provider.

Linsey
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

My Secret Weapon

Bewertet am 4.5.2020

I love this product so much that I take it with me from role to role -- and it is always the legacy...

I love this product so much that I take it with me from role to role -- and it is always the legacy that I leave behind. It allows me to make a huge impact in a short period of time.

Vorteile

For several years now, SharpSpring has been my secret weapon. I work largely with educational, startup, and nonprofit ventures - so we are always resource constrained. SharpSpring's platform allows me to leverage a small (or solo) shop into something of competitive size, then scale up as we grow. And it doesn't break the bank. When you're working with a skeletal or non-existent team, the ease of use and customer support become critical: SharpSpring always "wows" me on this. Plus, the automation lets me optimize the resources I have while the intelligence tools keep me from wasting time on projects with low ROI. SharpSpring delivers the functionality that gets me noticed by the higher ups. (In one role, we doubled all major KPIs within a year's time.) I couldn't do my job without it!

Nachteile

Marketing Intelligence software is complex and the learning curve can be challenging, even with great support. Also, not everything in SharpSpring is where I expect it to be - I often use the chat support function to find tools. Oh, and if you are West Coast, start your SharpSpring projects early as chat support wanes after 3pm Pacific due to the company being headquartered in Florida.

In Betracht gezogene Alternativen

Salesforce Marketing Cloud Account Engagement

Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde

Value for cost, functionality, and assurance that we weren't going to be 'nickle and dimed' as we grew in our needs, scope, etc.

Zuvor genutzte Software

Salesforce Starter

Gründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)

Pardot gets expensive fast. I'd love to add familiarity with the product to my resume - but the price puts it out of range for most of the organizations I've worked with thus far.
John
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best ROI for Small Medium Sized Business

Bewertet am 3.8.2020

We are one of the earliest SharpSpring agencies and users. We selected SharpSpring for its...

We are one of the earliest SharpSpring agencies and users. We selected SharpSpring for its price/performance for SMB companies. We have worked extensively with HubSpot, Marketo, Pardot and others - but for small businesses, it is hard to beat the full-stack solution and feature set in SharpSpring.

Vorteile

Complete integrated tech stack for marketing and sales that includes the core functionality a business needs to execute full-funnel marketing and sales campaigns and manage the sales pipeline.

Nachteile

SmartMail provides 1:1 direct IMAP email, but it would be nice if there was a sales-driven email automation feature for low volume 1:1 emails to prospects.

In Betracht gezogene Alternativen

Salesforce Marketing Cloud Account Engagement, Keap und Marketo Engage

Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde

Price performance and the agency model. SharpSpring provides lartely equivalent functionality for 1/3 the cost and the agency model is better.

Zuvor genutzte Software

HubSpot Marketing Hub

Gründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)

Cost effectiveness, ease of use, full stack functionality (CRM and Marketing Automation) and the strong agency model
Max
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great Marketing Automation Software Alternative for Agencies

Bewertet am 30.9.2020

The onboarding experience was easy and helpful. They helped convert our old database into ready to...

The onboarding experience was easy and helpful. They helped convert our old database into ready to import SharpSpring csv. Once we were onboarded the team helped us implement other features. As previously stated, their live chat and support is so far unmatched by any other CRM tool i've used.

Vorteile

The software is easy to use and is constantly being updated with new features. Within our first year of using the tool, at least 4 new features were rolled out, all of which were useful. Their live support is great. They are thorough and they followup. There have been several instances where the team has followed up after the fact to check in and see if additional support was needed

Nachteile

I would love more training. The videos are good and useful, but would love more virtual webinars or if being a partner allowed for more 1-on-1 type training. I also wish some of the CRM fields had more customization instead of being default/standard.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde

Zoho CRM was expensive, bulky and useless. Everytime you wanted to do something you had to add-on a new feature or upgrade. Plus there were lots of limitations and having to jump to different platforms within the CRM.

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)

We liked their Agency model more. It gives our clients more flexibility and freedom and their pricing model made the most sense for us and our clients.
BERENICE
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Used as point solution with all the potential of an enterprise platform

Bewertet am 29.1.2021

The interaction with customers has improved a lot since we started using SharpSpring's marketing...

The interaction with customers has improved a lot since we started using SharpSpring's marketing automation, we have a better vision of the various client profiles that we've interaction with, and we've been able to focus on every single one of them with a more mindful approach. The chatbot helped to get more leads because we discovered that visitors feel more open to sharing their lead information with a more dynamic tool than a form per example.

Vorteile

It has a lot of features and they keep adding new ones. From only one platform I'm able to keep track of my client's websites, create the forms, and manage the submissions, leads can schedule meetings with specialists without having to wait (or to interact with another human being) and I can keep track of everything with the help of the Life of the Lead. The automations available are a big deal as well, everybody in the team is aware of their responsibilities and the platform helps them never forget to follow-up.

Nachteile

The email builder could use some improvements, maybe something more intuitive, more templates, more flexibility while making changes. Also, de contact manager is still kinda coarse, should work more like a database and not only as a display, it could be more flexible. And allow to bulk-import contacts with no emails could be huge.

In Betracht gezogene Alternativen

Sprout Social, HubSpot Marketing Hub und Mailchimp

Gründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)

Because we saw SharpSpring as the ideal solution for the size of our clients, something more complex could have been way too much, and going for an analysis gadget would have been a potential trouble maker.
Randy
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Value, Functionality, and Support

Bewertet am 1.10.2021

SharpSpring allowed us to enter the email marketing services market in a way that was easy and...

SharpSpring allowed us to enter the email marketing services market in a way that was easy and scalable. Their support is one of the best I've seen in a software company. We have enjoyed the relationship and appreciate the robust capabilities of the platform.

Vorteile

We manage a wide range of clients using SharpSpring, and you can not beat the cost and functionality delivered in a mid-high level automation platform - one that continues to evolve and grow.

Nachteile

We have really had no complaints with SharpSpring over the past 5 years we have been using it for ourselves and our clients.

Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde

Cost/Value and the strong focus SharpSpring has on supporting agencies.

Zuvor genutzte Software

HubSpot Marketing Hub

Gründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)

See comments above
Freddy
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

SharpSpring as our CRM

Bewertet am 20.12.2021

SharpSpring listens to its clients and provides an easy to use CRM. When I have a question, they...

SharpSpring listens to its clients and provides an easy to use CRM. When I have a question, they have the answer! I enjoy my CRM experience with SharpSpring.

Vorteile

SharpSpring is extremely user friendly. It allows for automation through the entire sales funnel. From its Social Media capabilities to its impactful email marketing feature, SharpSpring improves our productivity from management to rep usage!

Nachteile

In doing research, there was supposed to be an automatic integration with Qwilr. We have found that is not the case.

In Betracht gezogene Alternativen

Zoho CRM, Salesforce Sales Cloud und HubSpot CRM

Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde

SharpSpring was easier to use and allowed our agency to "White label" the solution to our clients.

Zuvor genutzte Software

Pipedrive
Charlie
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

A lucrative alternative to other marketing automation platforms.

Bewertet am 14.4.2020

We use SharpSpring in two ways: to help generate and manage our leads to aid in our company...

We use SharpSpring in two ways: to help generate and manage our leads to aid in our company business development efforts and to sell/offer the service to our clients to help them do the same. Currently, our digital marketers, account executives and business development teammates use the platform. SharpSpring helps us keep a close eye on where prospects are in their purchase journey.

Vorteile

The pricing model is favorable. We were able to onboard 2-3 clients almost immediately as compared to really struggling trying to sell HubSpot.
The sightline on data and our sales pipeline is good and shows us that we are seeing value (however, our company needs to do more on our end to really leverage the tool).

Nachteile

We haven't found a use for the content calendar function, compared to other methods we use.
Lead scoring could be improved.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde

Looking for a more cost-effective solution. We were paying a lot and having difficulties winning new business based on the Hubspot pricing structure.

Zuvor genutzte Software

HubSpot Marketing Hub

Gründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)

Our primary lens for looking at SharpSpring was based on a comparison to HubSpot. We found the platform to essentially be fully comparable with a more favorable pricing structure. Since making the switch, we haven't seen any reduction in capabilities and are finding it much easier to sell to our clients.
Brianna
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best Marketing Automation System!!!!

Bewertet am 23.9.2020

I have had a very positive experience with SharpSpring. It is an amazing tool and all the functions...

I have had a very positive experience with SharpSpring. It is an amazing tool and all the functions are easily accessible through the admin interface.

Vorteile

Where do I begin?! SharpSpring is a high functioning, easy to use marketing automation system. It has a wide range of functionalities and helpful automation capabilities.

SharpSpring allows us to monitor our user interactions with our website and paid social campaigns. This allows us to better understand and track our users and help determined the best platforms to promote our campaigns. The campaign manager is a great tool, it allows you to effectively track your leads and determine where they came form.

To top it off, the support team is phenomenal. They are very professional, responsive and provide solutions to any issue you may have. I can always count on the support team to provide quick and easy solutions when I am having difficulties.

Nachteile

The only con I can think of is the lack of display/functionality options in the form and landing page builder. SharpSpring give you the option of building a custom stylesheet but it can become time consuming. Other than that, I haven't run into any issues with the software.

Jeff
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Marketing Automation with World Class Customer Support Has Exceeded Our Expectations

Bewertet am 1.7.2020

Transparency of our efforts all from a single source. We are now able to analyze all of our various...

Transparency of our efforts all from a single source. We are now able to analyze all of our various marketing efforts without the need to learn reporting from various systems.
The SharpSpring platform helped us see which marketing efforts are working. We have quit wasting money on efforts that weren't working as well as we had originally thought and moved the budget to those that are providing the best ROI.
We have pinpointed bottlenecks in our company and implemented actions that resolved these issues which has increased our bottom-line as well as our own customer satisfaction.

Vorteile

SharpSpring offered us a way to implement marketing automation at a price that our business could afford. The features are more than enough for us to compete with companies that are much larger than we are. So the pricing got us to commit, but since then their customer service has proved to be nothing short of spectacular.
The onboarding was laid out for us step-by-step. We have a specialist that we talk to frequently that keeps us on task. When we did hit a snag, support stepped in to resolve it quickly and accurately.
The video training shows click by click what to do and how to do it. An added value is a webinar series on implementation and use.
The platform is modeled in a way that replicates our business model, so our employees found it logical and easy to implement their pieces of the big picture.

Nachteile

It's been working well for us, so it's kinda hard to come up with a dislike, but if I had to pick something it would be the fact that the weekly webinars "SharpSpring at Work" just went from weekly to bi-weekly. The upside is that they are planning at making them more in-depth.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Gründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)

It was the price, features and integration abilities that led us to choose SharpSpring.
julio
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

The day I went all in on Marketing Automation

Bewertet am 8.12.2020

I use it daily for my company in prospecting and lead generation - love it

I use it daily for my company in prospecting and lead generation - love it

Vorteile

I got my first taste of marketing automation with Hubspot and Marketo when I worked for someone else. So when I went shopping around for what I could offer my clients, I was pretty careful. You read all the reviews and you still worry. Well when I decided on Sharpspring I couldn't have been more pleased. Ease of use and value for the Bang it has been great. Like in all new things to you, I had my moments in the wilderness, of I am not sure what i am doing moments: Sharpspring was always there with support & training. I recommend you give them a try.

Nachteile

Like in all software platforms you have engineers that need to do something. So from time to time they would switch around the dashboard. But it was always for a good reason (inhindsight)

Diego
Diego
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great tool for marketing automation with fantastic customer support

Bewertet am 22.11.2019

Complex workflows depending on conditions based with custom fields to automate the nurturing...

Complex workflows depending on conditions based with custom fields to automate the nurturing process for our clients.

Vorteile

Customer/Partner support is simply amazing. Over the last 4 years working with Sharpspring, partner support had helped us in many and different ways solving 100% of our questions and cases that we need additional help. The support team replies incredibly fast and always friendly.

Nachteile

The landing page editor. Minor coding knowledge may be required.