HubSpot CRM Erfahrungen

Hubspot bietet wirklich alle erdenklichen Funktionen, die man so braucht, und es gelingt, diese in einer Oberfläche unterzubringen, in der man sich nach einer kurzen Einarbeitungszeit sehr gut zurechtfindet. Ich liebe es, damit zu arbeiten!

Nachdem der Start sehr einfach und auch günstig ist, ziehen die Preise dann im weiteren Verlauf (Mehr Nutzer im System, mehr Funktionen) deutlich an. Aber Hubspot ist sein Geld wert, denn es spart im Alltag viel Zeit und bringt Tools wie Social Media Planung und Newsletter-Versand gleich mit.

Hubspot ist sehr schnell startklar, ist sehr einfach zu bedienen und bietet alle Funktionen, die man so braucht. Damit ist es für mich perfekt.

An manchen Stellen bleiben die Funktionen sehr Oberflächig, etwa im Bereich social Media. Wer hier mehr braucht, braucht speziellere Tools, für das wesentliche reichen aber die Features.

Schnell und einfach integrierbar mit sehr guten und einfach zu bedienenden Elementen.

Für mich momentan einziges kleines Fragezeichen ist der DAtenschutz - soll aber durch einen europäschen Server demnächst gelöst sein.

Extremely clean user interface, it's amazing support staff, and the ability for you to go into very strong account based and better be automations when your business grows. It does allow you to scale pretty easily. It also have a free tier for almost every hub.

As a start of this software can be a little expensive when you need some of it's more advanced features at an early stage

One of the pros with Hubspot is that your organization can operate out of one system instead of stitching together 4-5 management tools for sales, marketing, and admin.

The price point is really high when you start to get into all the package options and features. Users can certainly stitch together a cheaper monthly bill by using multiple dedicated services.

It fits a lot of products/software into one.

I would say Hubspot is a jack of all trades but a master of none when it comes to CRMs. There are a lot of updates that move a lot of things around, so it's easy to get lost even when you've just started to get the hang of things.

I like HubSpot because it's a complete CRM platform, you can organize your sales, marketing campaigns, customer service. This software will help you with the business growth strategy through marketing techniques. It has several plans and different costs. You will be able to obtain information in graphs of the statistics, access your contacts that are being created (clients, prospects), you can assign advisors to attend to each client. Something that I can highlight is that it has a free version in which you can use several tools, ideal for those who want to see how it works, and then there is the Enterprise version, which is the most complete and to handle more contacts.

It is a platform with many functions and at first it can be difficult to understand, it would be nice if it had more tutorials on the platform to guide you through the different tools

I haven't tried all the solutions in the market but I can say that the free version of Hubspot is really good value for... well... free! It gives you amazing features with a great user interface, definately a great place to start for your digital marketing efforts. Great contact and lead management, and the way it handles deals is also really good an intuitive.

Being a free solution it can't have many cons. The biggest one I'd say is that when your needs grow and you need to look into more sophisticated or with more functionalities solutions, the upgrade is on the expensive side, and that point you could be so used to Hubspot that switching to anything else could be difficult.

HubSpot is extremely easy to use and if you have questions, there are a ton of videos and online courses to help out.

Sometimes the customization can be a bit tedious but once it's initially done, you can easily copy a customization to create a new one without having to start from scratch.

I love the capabilities HubSpot has built in their product, is complete and covers all the needed task and sections to create a solid content strategy.

Its price makes it usable for medium businesses rather than small ones, but the free tier is generous enough before considering upgrading.

I am working as Marketing Manager for a B2B Saas company, my team and I really love HubSpot because it can manage thousands of contacts. Furthermore, with HubSpot CRM, you can do email marketing with high efficiency of tracking, also tracking sales pipeline, and creating landing pages. Lastly, HubSpot CRM is the best fit for B2B Companies.

While using HubSpot, the thing I don't like is the limitation of creating landing pages & email marketing. To my opinion, it's not flexible to build the structure and attach other creative things.

HubSpot CRM is Easy to Use
It provides the best Tracking system
Data Sharing
Filtring

Need more UI customization
Customization for different data portals is a headache
There are some glitches in the system

I like most about this software :
FREE TO USE WITHOUT CRM BUNDLE
LOT OF FREE TOOLS
BEST IN CLASS SaaS INTEGRATIONS
LOT OF USER SUPPORT
NO.1 BRAND IN CRM
EASIEST CRM TOOL TO USE
SEQUENTIAL
CALL & EMAIL LOGS
BEST CONTACT MANAGER
BEST REPORTS MANAGER
BEST INTEGRATIONS
DATA STORAGE

I DIS-like most about this software:
MISSING TEXT-BASED UPDATES
NO ORGANISERS FOR MEETING
NO TASK MANAGER
LACK OF EMAIL TEMPLATES
NO FEATURE OF CONTENT CREATION
NATIVE MARKETPLACE FOR APPS ABSENT
BAD MOBILE USER INTERFACE
NO GRAPHICAL REPRESENTATIUON OF KEY METRICS
NO SCHEDULE MANAGER

I'm usually very leery about unified platforms, but Hubspot manages to make everything come together in a "hub". Email, social, customer management, you name it. Make sense of your data!

Sometimes the procedures for things we were used to in other platforms are a little more involved. For example when we used a competing package for email list management and promotions, it was a trivial matter to re-send to people who did not read the initial email after a certain time. This feature exists in Hubspot but there's extra steps

HubSpot CRM is really great because it furnishes my business with a straight forward and powerful software. It has provided me with a robust digital marketing instrument and an arsenal of tools which I can effectively use for sales and customer service. I love how it comes with a lightweight, yet proficient free starter plan for those who might want to take it for a test drive and see how it operates. The subscription model is great as it is divided in tiers so one can purchase a subscription which suits their budget and get features included in that tier. It offers a simple user interface and setting up and maintaining the software is trouble-free. Ever since I started using the software, attracting prospects is no longer a challenge, I am also able to to get business growth strategies through various marketing techniques. With the lead management feature, I can acquire and manage potential clients or custormers effortlessly. In addition to this, the software enables me to schedule appointments and or schedule a client with an advisor. The email management option helps me to send, reply track and organize emails all at once which improves customer service while saving me time. A combination of all these features and more makes me feel really satisfied with the software.

I have noticed that some features require an upgrade which can become costly for small businesses. In addition to this, the free tier does not come with some automations. Lastly, it would have been nice if they offered a reccuring task option as it would aid in prompting a user to follow up with clients regularly thus the reminder feature leaves much to be desired.

I got the starter pack for all, CSM, Marketing, Sales, etc. for a low price but you pay out the nose for marketing contacts and the value added isn't actually a whole lot. You could use an emailing service like ConstantContact or even a cold email service and get better value for monthly cost for marketing contacts.

I originally set it up to be an all-in-one location for all my contact management but that hasn't been the case, though it HAS replaced A LOT of my platforms, it still hasn't yet replaced Monday.com.

Also, there isn't an easy way yo separate out the CRM, like compartmentalize people who are receiving marketing compared to clients that are specifically sales. This means having two HubSpot accounts, one for marketing and one for sales and it's just a hastle. If they only made a user-level experience where you could effectively hide all the marketing contacts from sales until they become sales contacts, it would fix the issue.

The main thing we use Monday for is because it's a light platform we can push all our sales cycles through for task management. Where as HubSpot still has a poor sales pipeline management system with updates that should have been done YEARS ago. I've seen people complaining about the "NEW DEAL" tag with all new sales deals since 2018 and it's still there! Crazy to me this pipeline system need aa revamp and it's not getting enough attention

Ease of use - it's obvious the way an iPhone or Google would be
Easy Integrations
Many capabilities and integrations
Fast start - up and running in no time flat

The sales team -- they just don't seem to really get Enterprise B2B CMO level folks... (in my experience!)
They have gotten chincy with on-boarding... used to be "all you need", now rather restricted timing
Customer Success people are good - but they're spread VERY thin with 100s of accounts

I got introduced to HubSpot via its Academy, which truly has excellent educational content. HubSpot brilliantly uses its extensive knowledge base to attract prospects. As part of the InBound Sales certification course, I started using its CRM and gradually expanded to other service offerings, such as the self-service scheduling and chatbot services. What HubSpot does better than its competitors is the seamless integration between the mega modules (Marketing, Sales, Customer Service, CMS and Operations). You can start with as few/many modules as your organization needs.

The Starter Plans are cost-effective ($0 to $45/month) but shoot up astronomically as you scale up to Professional and Enterprise tiers ($360+/month). A more economical tier between Starter and Professional would better serve the SMBs.

The best thing about Hubspot is that it's a very popular CRM software so if you run into any problems - you can easily find someone to help you. Also, there are a lot of tutorials available online from where one can easily learn Hubspot CRM. Another thing that I like very much about Hubspot CRM is that it has a free plan which can be highly beneficial for small businesses and startups. Even the free plan is competitive with paid plans of other CRMs. Another pro about Hubspot CRM is its intuitive workflow and user interface that makes it very easy to learn and use. Hubspot CRM is the easiest CRM I have ever used - even someone with below-average knowledge can use Hubspot easily with proper training. Also, there are a lot of integrations available like WordPress integration which is very useful for small businesses.

There aren't many advanced features available with Hubspot CRM so it may not be very useful for large businesses. Also, there is a free plan and there is quite an expensive plan - I wish there was something in the middle as not everyone can afford it. However, one can start with a free plan and move to a paid plan when needed so that's a plus.

HubSpot is easy to deploy and setup. I like that you can upload an excel spreadsheet with all your contacts and companies into HubSpot which allows the data to be quickly synced. In addition there are a lot of integrations available for various commonly used business software with HubSpot such as WooCommerce and WordPress.

There are some features that are limited or not available depending on your level of membership plan.

It is an incredibly powerful CRM, Marketing, Sales and Service tool. It can integrate easily with many platforms including Mailchimp, Shopify and WordPress from its extensive app marketplace. The software is also incredibly easy to use and it gives you a clear overview of your leads and clients as well as allowing you to store quotes, files, emails... basically, everything about your lead/client in one easy to access place. The workflows is another amazing tool as it allows you to easily set up an automated marketing funnel for each new lead. I prefer their workflow creation tool, to that of Salesforce, whose automations takes a while for my brain to understand. The HubSpot Academy is another amazing feature that teaches you about almost any aspect of growing your business.

I only have a few issues with the program.

1) As of date there is no recurring task option yet, so you can't for example set up a reminder to call a client every week for example. I do know that they are busy working on this though.

2) The pricing model is a bit steep, you can either go with the "cheap" plan, which gives you limited features or the "expensive" plans which allow you access to all the awesome features. There is no mid-tier plan for a company that finds the starter plan to limiting and who cannot yet afford the professional or enterprise plans. an example at the time of writing: the marketing hub costs $20 per month for the starter plan and then jumps to $800 per month for the professional plan.

We love the fact that hubspot enables us to keep a track of all our clients in one place. Not only that but it is free. The ability to import data from excel files allowed us to upgrade our database from google sheets and combined with hubspots internal database elevated the amount of info we had to hand on our clients, taking it to the next level. We also love the fact you can create custom fields to the CRM and different views for different users.

To be honest there is very little not to like with hubspot, in terms of the various software we use, this one takes a little more time to implement and adopt, however once customized to your requirements it becomes way easier to use.

HubSpot is one of the few CRMs you can pick up and use without professional help. Using only their videos and articles, you can get a simple, powerful and FREE CRM set-up.

The set-up does take time and patience but it's possible. Contrast that vs. Salesforce and other CRMs which I've found to be basically impossible to use for a starter CRM.

HubSpot's email integration is powerful but it's task management / reminder features could use a lot of work. I can't complain too much since it's free.

HubSpot's pricing is also confusing since there are so many features and bundles to choose from. It's especially confusing since they also offer marketing services.

Also the dashboard isn't the most intuitive to set-up.

All of these above comments are on an absolute basis. When compared to other CRMs I found HubSpot lightyears easier.

The biggest priorities for us when we implemented HubSpot in our company were to be able to realize revenue to marketing activities as well as have a better forecasting method for our sales team.

The biggest con for us is that we clearly stated we needed to be able to tie revenue back to marketing activities. This function is possible with the platform sold to us; however it is very manual. In order for us to have the automated version that we requested, we would need to pay a significant amount more than we currently are. This was a mistake made on the part of the salesperson and we were offered a discount to enable the feature; however it is still very costly so we are performing this task manually at the moment.

Hubspot is effortless to set up and intuitive to use.
It counts with a vast array of features although it doesn't get overly complicated.
Its B2B library is extensive and you can find plentiful resources to learn about B2B sales and marketing

I wished its automation and reporting tools were more developed. The workflow feature does provide automation capabilities, however after entering into some depth, it eventually falls short.