Procare Solutions Erfahrungen

The overall ability to handle all aspects of running our school in once place. Coupled with the company's training and support have been unparalleled in our experience.

The terminology took some getting used to. The individuals tasked with training knew the software very well and sometimes spoke above my level of understanding. However, clarification was always offered and I have never been left with an unanswered question.

Their invoicing platform , is my favorite part once you learn the steps its pretty flawless.

The messaging, doesn't show when a parent or staff member has read a message so that can be confusing and frustrating.

Procare is user-friendly, appeals to both staff members and parents alike. Procare gives us one place to post important information for parents and staff to view in a timely fashion. We love having the ability to communicate quickly with our parents. Sharing photos of our students with their families is another great perk! Parents love knowing what their kiddos are up to and seeing their children happily playing and learning at school in "real time" is a great tool to have. We love being able to keep notes on Procare re: attendance, incident/injury reports, and other important communications with parents.

Sometimes Procare goes down and we are unable to access the app. On occasion, the app and online version will work for us, but very slowly. This is especially difficult when parents are trying to sign their children in for the day during the busy morning rush. That said, the Procare Help Desk is always ready to assist with any issues we run into. We have also run into a few problems with the newsletter publishing through Procare. We love using the newsletter function but sometimes they don't email out properly or there is a layout issue. Usually when we call the Help Desk, they are already aware of the issue and troubleshooting to fix it.

Procare offers a easy interface to manage any child care program. The automatic invoices and parent portal make billing and accepting payments convenient.

The cost for the software is pricey for an at home child care facility.

Love all the features, child log in/out, parent payments, staff hours etc.

I wish that parents could use credit cards and get billed directly for the fees based upon what they charge on their card. Another software we used could do this and we were told that Procare can't. I wish that this could be figured out as it would make it so much more convenient as we have to use Square when parents want to use thier credit card.

I liked the idea that it would do billing, online payments, parent engagement, and attendance tracking all in one. It doesn't. It does it all in three or four, and the parts don't talk to each other.

If the desktop and online versions both have a feature that says "immunizations," they should sync. I should not have to enter things twice! We painstakingly enter the children's schedules in the desktop version for billing, and online it doesn't even tell us what days of the week they're scheduled, let alone what times! Parents can pay through the app, which is great, but if you want it to automatically charge them the 3% fee for credit card use, they can't pay through the app but instead through MyProcare.com. The desktop version has a button for Tuition Express. Is that the same as their website, tuitionexpress.com? Of course not! Can you see the same stuff? Nope. Don't be silly! Is the product support number for all the things the same? Nope, different one for each aspect!

Procare is very easy to navigate and offers many customizable features. Customer service is friendly and helpful!

I love everything about Procare except the high transaction fees they collect with each batch payment. For a non-profit, private Christian school, the annual cost exceeded $10,000 and we had to discontinue use and go with another company to solely handle billing and payment processing which is so much more affordable. Unfortunately, it is not as easy to use and we wish we could switch back to Procare.

I really like the whole communication aspect of ProCare. We are able to share information to parents as it's happening and then can in return reciprocate. I love that we don't have to do the old paper communication, it saves so much time doing it electronically and is easy to use.

I have found using the automatic billing feature that if a child is missing a sign in or sign out time that the system doesn't bill anything but most of all there is not error report or message that indicates that happened. We have found a lot of time wasn't billed and had to go back and figure that out.

Once you set it up, it is easy to use. We are able to keep employee classes, timecards, student vaccinations, etc. all in one place! We also use the app so we really like the ability to communicate with our parents.

The credit cards fees and the monthly fee can be high.

I love how user friendly Procare is. Very nice that we are able to run reports on class information, who has outstanding balance, and when a payment was made. I do also love how I am able to set up recurring invoices for each family. Very convenient also to have access to all staff information. I also use the Bank Account Activity report and Transaction reports often when reviewing payments

I do not like that our families are able to change their payment method each month. Even though I have them sign a financial agreement they still make changes. This is difficult because invoices must be adjusted for the CC fee. It would be nice to have an automatic late fee invoice for all outstanding balances.

I find ProCare to be very user friendly. Our families love having real-time updates of their child's day. It keeps everything very organized, student information, immunizations, daily activities, etc. I just have to click on a child's name and I have everything I need.

I would like to have the option of have several forms, right now, I can only have one form for families to fill out. I would like to have an interest form and an enrollment form.

Procare used to be just to manage student enrollment and tuition payments. Now it's so much more! We can send messages, photos and newsletters to parents, and we control who can view them. Staff use Procare to clock in, and payroll has become so much easier! We're hoping that using staff to take student attendance will increase the accuracy of the reports.

I have two teachers who are dissatisfied with the parent messaging to the point that they decided to use a different messaging app. That is due to the fact that they have no way to tell which parents have seen a message unless that parent takes the time to send a reply. A quick reaction button would help. We also have parents (i.e. our room representatives) who want to be able to message other parents and cannot. I am not a fan of the staff messaging system - if I send a message to all staff asking who can stay late, and then a second message asking who wants to order lunch in, there is NO way for me to tell which message a staff member is replying to because each response comes individually rather than as part of a thread. None of them can see the others' replies either.

It does make the day to day needs of the center much easier for the teachers in communicating with the parents. the posting of the days adventures is a plus when it comes the parents. They do express how much they enjoy the pictures

some times it takes a bit of time to load. We have had a few times when parent said they couldn't sign in.