Virtuagym Erfahrungen

Nach 4-5 Jahren Nutzung sind wir zu dem Entschluss gekommen, das System nicht weiter zu verlängern. Wir haben mehr Probleme als Nutzen mit dem System (Shop, Foot, Finanz-Management)Wenig Flexibilität innnerhalb der Funktionen.Versprochene Ergänzungen in der Entwicklungen wurden bis heute nicht umgesetzt.

Kann ich leider absolut nicht weiterempfehlen

1. Software ist Geschäftsschädigend für selbstständige, da Trainingspläne und einzelnen Dinge verloren gehen und nicht wieder hergestellt werden können
2. Schlechter Kundenservice
3. Gibt es in "13" Sprachen, aber nicht für alle Features im System

Offenbar sehr hohe Fluktuation - unterbesetzt - Support miserabel - einfachste Funktionen gibt es nicht

Chaotisch.

Inovativ - freundliche und einfach Anwendung - super Support - Unterstützung beim Onboarding war großartig - ein Wechsel kommt nicht mehr in Frage - Preisleistung stimmen def. vor allem bei einem kleinen Studio

I enjoy using Virtuagym and so do my clients.

I really appreciated the thorough training across multiple weeks on setting up the software to align with my brand & how to use it the way that best fits my needs as a small town fitness studio. The customer has been fabulous if I ever need to reach out, and my customers seem to enjoy the app experience. It’s great to have a community area that’s away from social media for them, plus they can track their progress & receive extra coaching from me there. It’s been a crucial part of my operation of a small, class-based boutique fitness studio over the last year!

I was attracted to them for their features, which I have not found a comparable replacement (maybe I'll will try programming my own in the future), but honestly, it is never going to be a one-stop shop as I was hoping with the way their system is going. I absolutely DREAD talking to their customer support system as they are very ignorant and stubborn about their policies, I think there have been a few people [SENSITIVE CONTENT HIDDEN] who have been understanding of our issues and actually tried to help. Everyone else seems to think that our problems are not their problem, and don't really take the time to truly understand their own software. Payment system is absolute crap, you're better off using a different system like Stripe or Square. Their scheduling went down for a whole day and all we got was a "SORRY" e-mail. I mean...our customers were unable to book for a whole day which is several hundred dollars in revenue and that's all you can say? We switched to a different booking software when that happened. But I will most likely keep virtuagym for the fun features they have like the workout tracking and such (and also because I am inadvertently locked in for a 1-year contract that was never fully explained and keeps increasing because no one will take the charges off....yay.)

It has been very beneficial to every day use. From setting up new membership to taking payments

Good

Lack honesty and integrity: they have been dishonest on a number of occassions adn never admit that they are lying to you. They promised us a payment provider other than PayPal in 2016, and we are still waiting. They dont seem to care that much for clients outside of The Netherlands.
Very poor support: take too long to return communications, many customers IOS APP's have not been updated since 2018 when they claimed to have notified us all about a change in Apple App store policy and even after two years of apps not being updated they belived it was not their responsibility to assist their customers.
During COVID closure they continued to charge full price and even took extra payments out of our account while we were closed and had no income.

I rate is a 5/5 for the App and a 1/5 for customer service.

It's a great place! If you are going to use your money! make sure you know and/or are commited to spend on this platform. After all is your money and you should be able to use it and therefore see what really is their commitment.

We never agreed to a start date and were charged for a start date, and have since been charged on a monthly basis, despite having expressed (both via email and via phone conversations) that we were not comfortable with moving forward and wanted to pause on any kind of start date. Meetings have been canceled last minute, representatives that we have worked with are all of a sudden "no longer with the company" or have decided to take an impromptu vacation the day after you spoke with them about another call that week.
When expressing cancelation of the service, we were told for the first time that we signed a contract for 12 months, and that it is clearly stated in the "terms and conditions", a box that was checked upon submitting a setup fee payment for the TRIAL service. When we said we didn't realize that the terms and conditions listed a 12 month contract, we were told that "it is not their responsibility to make sure we understand the terms and conditions".
THIS COMPANY IS A SCAM.

I have been using Virtuagym since April 2016.. I have used other platforms for my business (Mindbody, AmStatz, MyPTHub).. Virtuagym is on another level. There is a reason why they are internationally recognized and used by gyms around the WORLD. What sets them apart from any other service out there is there database of exercises and the ability to demonstrate each movement without having to be sent to a youtube video. The workout builder is awesome and very easy to use. The ONLY problem I can say about it is I wish there was a way to switch between reps vs time on exercises, and allow a way to create supersets & circuits. I have been able to easily work around that by just adding a note in the specific workouts I create. And their customer service has already confirmed them working on updating that portion of the software. Speaking of customer service.. They are amazing! You can call them anytime and speak to a real person! If you email them about an issue, someone replies within an hour.
Scheduling clients is super easy. The app allows clients to register for their classes and automatically tracks remaining sessions/credits.
The nutrition side is great for holding clients accountable and works similarly to myfitnesspal, but better, mainly because it is integrated with the workout portion of the program allowing clients to track calories burned/consumed. As the trainer it allows us to monitor each client individually allowing the info to remain private between trainer/client.
The software also has a online portal allowing you to create "groups".. This allows you to separate members and easily communicate with your entire team.
Overall I absolutely LOVE Virtuagym. Whether you're running a small studio (like me) or managing a large capacity box gym, investing in Virtuagym will instantly separate you from your "competition", especially with the custom mobile app!
*****5 STARS ALL DAY! *****

Overall, our organization is happy with our choice to move to virtuagym. There are some features that we want to see the app develop into, but it offers a benefit to our internal team and clients.

Good platform, but really bad service. They dont fix bugs thats not working, slow custom service.

If you have a gym or fitness center in Denmark / Europa dont buy this system. Payment does support it & there not helping you fixing it!

I think a lot of work needs to be done on the client interface in terms of scheduling workouts and how they view these. The word that comes to mind is clumsy.

I do love the product! Being such a small gym it's nice that there is a company out there that is priced perfectly even for us small gyms. (less then 25 clients). Sometimes that's so hard to find.

Very poor if I’m honest, apart from the onboarding team who were fantastic, wouldn’t recommend due to how dishonest the sales team are and how poor the system is to actually coach, regretting moving away from TrueCoach. Might not have been the most glamorous software but they nailed the basics something virtuagym should take note of

Went from great to horrible within 24 hours. We were so excited about the product after our hour demo, pricing, and terms of agreement. We wanted to get up and running immediately so we signed and sent back the contract right away. When we were on the call with our rep after we signed to get us up and running, he mentioned something about a 1 yr contract that all 3 of us heard for the first time. We quickly said this is not going to work for us as we cannot commit for a year when we don’t even know if the project we were building was going to take off.

We had not even used the product and we asked them to kindly refund our $213 until we can fully decide if this was something we could commit to.

They were adamant that we signed fully well aware of the 1 yr contract. We admitted that we did not read the contract before signing bc we were sure we understood all the details on our demo call with [SENSITIVE CONTENT HIDDEN]. They were firm that they were not going to refund us and instead tried passing us to different levels of mgmt. I told them there is nothing to discuss. We can’t and won’t commit to a year and unless we can go month to month, this was just not going to work.
They chose to stop Communicating all together and I had to call my bank to make a claim as a fraudulent charge. My bank on the other hand was great and reversed the charge.

A month ahead gone by and I see they charged us again!!! I have sent 2 emails asking them to refund and stop charging with zero response!