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216 Bewertungen
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Leider nicht wie versprochen und für uns nur bedingt nutzbar
Bewertet am 8.3.2023
Nach 4-5 Jahren Nutzung sind wir zu dem Entschluss gekommen, das System nicht weiter zu verlängern. Wir haben mehr Probleme als Nutzen mit dem System (Shop, Foot, Finanz-Management)Wenig Flexibilität innnerhalb der Funktionen.Versprochene Ergänzungen in der Entwicklungen wurden bis heute nicht umgesetzt.
Vorteile
Richtig gut hat uns leider keine Funktion überzeugt, viele Dinge haben Fehler, Bugs oder Fehlfunktionen
Nachteile
-Support meldet sich gar nicht oder nur sehr spät - ständig wechselnde Mitarbeiter die nicht genügend Fachwissen in den Themen haben-nicht Lösungsorientiert-Funktionen werden in den einzelnen Bereichen nicht weiterentwickelt-
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Absolut unzufrieden und völlig überbewertet
Bewertet am 11.5.2020
Kann ich leider absolut nicht weiterempfehlen
Vorteile
Design im eigenen Firmendesign möglich.
Nachteile
Schon die einfachsten Fuktionen funktionieren nicht (Rabatt bei Rechnungen), Übertragung der Daten von Mobil zu Pc unterschiedlich, Synchronisation funktioniert nicht, Apple und Androit haben gravierende Unterschiede. Support gibt alles nur als Feedback weiter aber ändert nichts! Probleme werden nicht ernst genommen und mit immer den gleichen Texten ruhig gestellt. Bereich Ernährung ist für mich wirklich eine Katastrophe was die Programmierung angeht, keine Besserung in Sicht leider. Jeder Bereich hat steckt oft noch in den Kinderschuhen, viele unnötige Klicks nötig innerhalb de Systems.. Lebensmittel etc müssen immer exakt geschrieben werden, Rezepte ändern sich automatisch, können nicht kopiert werden und ändert man eine Sache, wird sie bei allen anderen Kunden auch geändert! DSGVO nicht nach Norm, jeder Kunde wird automatisch in der „News“ Gruppe angezeigt..
Antwort von Virtuagym
Dear Timo,
Thank you for your review.
We are always aiming to better understanding our client's needs to be capable of addressing them throughout the variety of modules we have built.
You mentioned having to deal with different obstacles when using our system and we would like to cover all basis with you on what went on.
We would highly appreciate if you could please email us at [email protected] using the code JA9842121 in the subject line, this way we can further talk and provide you with the top quality assistance our clients deserve.
Looking forward to hearing from you,
Sincerely,
Virtuagym.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
NICHT für reine Online Coaches zu empfehlen!
Bewertet am 2.6.2020
1. Software ist Geschäftsschädigend für selbstständige, da Trainingspläne und einzelnen Dinge verloren gehen und nicht wieder hergestellt werden können
2. Schlechter Kundenservice
3. Gibt es in "13" Sprachen, aber nicht für alle Features im System
Vorteile
Ablauf der Trainingsapp, wenn man das Training ausführen möchte.
Nachteile
Dinge gehen von heute auf morgen verloren und keiner weiß warum und es kann nicht wieder hergestellt werden!
Antwort von Virtuagym
Dear Lisa,
Thank you very much for your review.
As we continue to work harder day by day to not only meet but also exceed our client's expectations, your feedback is a very important part of our growth process.
We like to do our best by delivering outstanding quality service every time which is why it would be fantastic if you could email us at [email protected] using the code JA36417 in the subject line and
find a suitable time for us to go through these areas of opportunity you've mentioned while making sure we find the best possible resolution to ensure you make the most out of the tools we have built for our clients!
We look forward to hearing from you soon!
With warm regards,
Virtuagym,
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Unfassbar schlecht
Bewertet am 1.6.2021
Offenbar sehr hohe Fluktuation - unterbesetzt - Support miserabel - einfachste Funktionen gibt es nicht
Vorteile
Leider war tatsächlich nur alles vor dem Abschluss des Vertrages gut verkauft
Nachteile
Der Support - fehlende Lösungen für unseren täglichen Betrieb
Antwort von Virtuagym
Hallo Phil,
Danke fur dein ehrliches Feedback. Es tut mir Leid, dass du mit unserem Software- und Support-Team keine gute Erfahrung gesammelt hast. Ich habe mitbekommen, dass du uns wertvolles Feedback und Verbesserungsvorschlage fur unsere Software gegeben hast. Dafur sind wir wirklich dankbar. Leider konnen wir derzeit nicht alle Wunsche umsetzen, diese werden aber berucksichtigt. Wir werden unseren Kundenservice verbessern um sicherzustellen, dass du alle Unterstutzung erhaltst, die fur das Wachstum deines Unternehmens benotigt wird.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Schlechter Kundenservice
Bewertet am 16.2.2023
Chaotisch.
Vorteile
Das Design ist ganz ok, gute Übersicht beim Ein und Aus Checken.
Nachteile
Habe gefragt im Kundenservice ob es möglich ist die vorgegebene Rechnung zu ändern, weil es nicht in einem Briefumschlag mit Fenster die gefaltete Rechnung einzubringen.Sieht sehr unprofessionell aus, Teile der Rechnungen sind im Fenster zu sehen des Briefumschlages.Wir wurden ziemlich schnell abserviert, mit es wäre nicht möglich einfach bisschen platz einzufügen. Auch die Termin vergabe ist sehr unüberschaubar, vor allem wenn man dauernd schauen muss an welchen Uhrzeiten die Kollegen arbeiten.Manchmal verschwinden merkwürdiger weise Rabatte und Sepa Rechnungen werden falsch erstellt.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Wieder zurück
Bewertet am 15.3.2023
Inovativ - freundliche und einfach Anwendung - super Support - Unterstützung beim Onboarding war großartig - ein Wechsel kommt nicht mehr in Frage - Preisleistung stimmen def. vor allem bei einem kleinen Studio
Vorteile
Meine Kunden lieben die App, leicht verständlich, unkompliziertes eigenständiges Einbuchen - verschieben - Überblick
Nachteile
... da ich wieder zurück bin, kann ich nichts dazu sagen ;-)
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
So much to offer
Bewertet am 4.12.2018
I enjoy using Virtuagym and so do my clients.
Vorteile
I love how much the software has to offer! I wanted a software that does it all to automate some of the work. They have scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges, etc. The customer service has been amazing!
Nachteile
Because it has so much to offer, it has been a bit overwhelming setting it up and learning. However they offer lots of training videos and 1-on-1 training, you just need to set time aside for that.
Antwort von Virtuagym Übersetzen auf: Deutsch
Hi There!
Thanks for leaving such a wonderful review for Virtuagym!
We are glad that you are enjoying our product to take of your scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges. It sounds like Virtuagym is taking care of some heavy lifting so that you can focus on making the world a healthier place! We work very diligently to give you the tools to do what you do best so I will pass your review along as it will provide our team with great encouragement to keep doing what they are doing.
I know you mentioned that because it is a lot to learn a new software that you have felt overwhelmed. Nonetheless, we are happy to be here with you and for you every step of the way. Just reach out, we are just an email away at [email protected] !
Thank you, once again, for your kind words.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Happy with our service
Bewertet am 17.12.2021
It has been very beneficial to every day use. From setting up new membership to taking payments
Vorteile
Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome.
Nachteile
Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Dan,
Thank you for providing us with your valuable insight.
We are glad to hear about your positive experience with Virtuagym, and your feedback will be, of course, taken into consideration.
As for the issue you mentioned you have been experiencing with the check-in system, please feel welcome to email us at [email protected] so we can look further into this and help you find a resolution!
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
DO NOT USE THIS SOFTWARE
Bewertet am 25.1.2020
Dealing with virtuagym has been an absolute nightmare. If I could give it less than zero stars, I would.
Vorteile
The only positive thing about virtuagym is being able to put our company's circuits in the app for clients to use during open session. However, we were told that we'd be able to film and upload our own exercises and that has only worked once. I've spent HOURS editing and uploading videos only to have them not work. It's beyond frustrating. It took 3 weeks to hear back about this issue and all I received was "Currently, there is a bug that is affecting a few portals the same way and it is almost ready for deployment by our software developers." 6 weeks later and the videos still don't work.
Nachteile
Everything about this software is a joke. We've had countless issues dealing with them and little resolve. The biggest issue we've had is the "system" copying contracts and adding unpaid credits to client’s profiles. We've had over 130 credits applied which is over $10,000 worth of sessions. I work for a small business and if we hadn't noticed this, we would be out of business. We’ve had contracts ended and added by the “system” as well discounts being added or not removed. It takes days, sometimes weeks to hear back from anyone about anything. When they email asking if the “ticket” has been resolved and I say no, they close the ticket out and we never hear back from them regarding the issue. I’ve been asking for weeks to get a call with upper management for my boss to speak with someone and we finally got something worked out and the call was canceled and hour before it was supposed to happen. I would use extreme caution doing business with them. I was not a part of the company when we brought VirtuaGym on, but they must have a good sales team. However, that’s where it ends.
Antwort von Virtuagym Übersetzen auf: Deutsch
Hello Janine,
We are of course very sorry to hear that you have had such an unfortunate experience. When dealing with software technology it is impossible to avoid bugs, issues, and glitches even for large companies like Google, Apple, Netflix, and Facebook. That, of course, does not make it any better for you as a business and can take away precious time and occasionally money.
Unfortunately some fixes take time, more time than desirable and the support team do their best to answer client queries in response to the problems.
It seems that in your case, the situation was not handled to your satisfaction and we would be happy to discuss it with you in further detail. Please email us at [email protected] and put reference code AH34431 in the subject line. We look forward to hearing from you!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great tool for Personal Trainers
Bewertet am 17.12.2021
I’ve had a great experience between the Programming and the customer service.
Vorteile
The ability to create workouts with avatars for clients.
Nachteile
Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined.
In Betracht gezogene Alternativen
MindbodyGründe für den Wechsel zu Virtuagym
MINDBODY did not have the ability to create workouts with avatars and focused more on classes than individual clients from what I saw.Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Allie,
Thank you very much for taking the time to share your feedback with us.
We are thrilled to know that you have used the Coach module in such a good way.
Lastly, merging the schedule and the appointment schedule is already part of our roadmap, so we will notify you, and the rest of our clients when this has been implemented.
Please feel free to contact us at [email protected] if you need assistance.
Team Virtuagym
- Branche: Bürgerliche & soziale Einrichtungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Thankful for this App!
Bewertet am 22.12.2021
Overall, our organization is happy with our choice to move to virtuagym. There are some features that we want to see the app develop into, but it offers a benefit to our internal team and clients.
Vorteile
-The new business analytics feature is going to a wonderful asset to our team
-Setting up the app was clear- we had a lot of support from the team
-We are able to manage various calendars and systems
-The system is very user friendly
-There are clear ways to customize the experience
-customer service is pretty responsive to the needs of our organization
Nachteile
-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym
-Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot.
-The notifications/move reminders sent to clients-want to have that turned off
-We had to work to have weight removed from the first questions that app asked
-Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Amieris,
We are delighted to hear about your positive experience with us.
It is exciting to know that our system has met your expectations! we work very hard to ensure we provide our customers with a very high-notch product, so we are very appreciative to know our efforts have been paying off.
As for the integration with Daxko, this is not currently part of our system but we will, of course, take your feedback into consideration for future planning. Let us remind you to share any further questions and ideas by emailing us at [email protected]
Team Virtuagym
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Virtuagym: great all-in-one system
Bewertet am 10.3.2017
My partner and I began with Virtuagym after I had investigated their booth at the 2016 Club Industry Show in Chicago.
From a mobile-fitness owner's standpoint and for traditional clubs, this system can be your go-to for a complete software.
First off, their support is exceptional with live chat and dedicated, rapid email response. All of my concerns and questions were always answered in a timely manner and from my requests, they've made changes to our system for us on what we wanted.
For specific feautures, Ill touch on a few, but their pdf catalog/brochure really lays out everything nicely for what is offered.
New and existing members can sign up for the system via request or going to the club's "online shop" where they may browse the club's products and packages. They can view a schedule with the club's class listings and book their spot. Member's receive their own profile page which can be customized and it is part of the club's own social feed. Groups can be added for different demographic purposes for what population the content speaks to.
Members can create their own workouts from a large exercise and activity database, track their progress with many measurement options. Track food with a huge database of foods as well as create your own meals by saving particular foods in the nutrition diary as a meal, so it can be accessed later if the client makes and eats the same thing. Nutrition facts are clearly displayed and this can be a good tool, however does take time and work for one to become proficient and willing to do this all the time.
The system syncs with Fitbit for basic statistics and VG has their own activity trackers that go with their system, NeoHealth, which could be a promotion to members.
From a personal coaching standpoint, I would grade this system a B. Ive been told some updates are near that would work out some kinks and be useful additions. Push notifications, a "circuit/superset" option in the workout builder, majority of posts on the social feed go through, but some receive an error and most be re-entered.
But alot is offered. You can send workouts and activities to the client's activity calendar, set up and fill in their meal plan and set goals.
For business, everything is offered. Point of sale, kiosk check ins, marketing, services, memberships and more can be edited for the individual club or coach's liking
Antwort von Virtuagym Übersetzen auf: Deutsch
Hi Daniel,
Thanks for your nice review and for your accurate description of our service! It is great to see how well you are doing and how efficiently we are helping you run your business!
Features such as push notification and superset editor (and much more!) are currently in our roadmap, and we hope they will be implemented soon, in order to make us deserve your A-grade!
We thank you for the valuable time that you have spent to write this review, and please do not hesitate to reach out if anything!
Have a great day,
Walter - Virtuagym Customer Success Department
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Good product for my Online PT business
Bewertet am 6.3.2020
Overall I'm satisfied to be able to have a tool that takes lots out of my plate in admin processes.
Vorteile
Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier
Nachteile
The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear, Alex!
Thank you very much for sharing your experience with us.
We are excited to read that you have found our workout components and administrative module useful when guiding your clients throughout their fitness journey!
As a team, we want to sincerely apologize for the inconveniences you had experienced during your initial communication with our customer care division. We will continue working towards becoming more effective when addressing our clients' requests in order to deliver outstanding service!
Once again thank you for your suggestions!
With warm regards,
Your Virtuagym family.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Tick Performance
Bewertet am 8.3.2020
Being in another country does make it difficult to follow up with any issues
Vorteile
I like the content and the presentation, back end content, and app store app
Nachteile
I am still waiting for Ezidebit Aust to become apart of the integrations - I was initially informed it would be less than 1 year to onboarding but 2 years later I am still waiting.
Antwort von Virtuagym Übersetzen auf: Deutsch
"Dear, Emm
Thank you very much for your review!
We are glad to hear that you find our content and presentation, positive aspects of Virtuagym.
We would like to hear more about those areas of opportunity you feel we can continue to work on when it comes to better access to back end content.
Unfortunately, our partnership with Ezidebit has been put on hold. With their current pause of payouts to clients, we are unsure when this can be picked up again. But we will make sure to keep you posted once there is a change in their situation.
Please feel free to write to us at [email protected] using the code JA23872 in the subject line.
Many thanks,
Your Virtuagym Family"
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great program especially for an affordable price
Bewertet am 24.2.2022
I do love the product! Being such a small gym it's nice that there is a company out there that is priced perfectly even for us small gyms. (less then 25 clients). Sometimes that's so hard to find.
Vorteile
The ease of adding clients, and being able to set up a schedule a year out, or once a week up to every day.
Nachteile
The one thing I don't like is I wish when a class/session was cancelled it would text a client, not just go to e-mail. Also I have trained clients under 18 years of age, I wish I could have 2 different e-mails on file. One for the parent and one for the actual client
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Theresa,
Thank you so much for taking the time to share your feedback with us.
We are very happy to hear you are pleased with our system. It truly means a lot to have our customers share their positive experiences with us!
We are committed to improving our product and service, so we will definitely take your feedback into consideration when deciding which features to include in future releases.
We appreciate your business and the confidence you have placed in us. Please feel welcome to email us at [email protected] if we can be of further assistance.
Team Virtuagym

- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
I bought the app for the nutrition app which does not work. None of the information in the app...
Bewertet am 28.7.2018
Things were organized but the app is too limiting and the nutrition app although very cool doesn't work
Vorteile
The pros of the app is that everything is in one place- If both apps were more functional it would be nice be organized
Nachteile
none of the information in the food app is correct so its unusable. The exercise options are incredibly limiting. Customer service is unable to correct the issue and takes a week or more to answer your emails since they no longer have customer service via phone
Antwort von Virtuagym Übersetzen auf: Deutsch
Hi Sean,
Thank you for your review.
In order to be able to help our customers around the world, we have an open database in regards to our food and fitness apps. This means that anyone can always add new products in our database. Unfortunately, this does cause some pollution in our database occasionally. By reporting these products we are able to optimize our services. We do understand that this might be an inconvenience for our customers and therefore we do want to apologize.
In regards to the issues you have experienced with our customer service team, we're terribly sorry for disappointing you. Because we are a fast growing business we have Service Level Agreements to adhere to, which means we cannot always reply to everyone as fast as we want to.
I would love to further investigate your case so we can learn and improve. If you want to, please send us an email via [email protected]
Thank you in advance, - Anna, Virtuagym Client Success Department
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
The WORST Customer Service ever....but really good App based system for workout tracking
Bewertet am 8.1.2020
I was attracted to them for their features, which I have not found a comparable replacement (maybe I'll will try programming my own in the future), but honestly, it is never going to be a one-stop shop as I was hoping with the way their system is going. I absolutely DREAD talking to their customer support system as they are very ignorant and stubborn about their policies, I think there have been a few people [SENSITIVE CONTENT HIDDEN] who have been understanding of our issues and actually tried to help. Everyone else seems to think that our problems are not their problem, and don't really take the time to truly understand their own software. Payment system is absolute crap, you're better off using a different system like Stripe or Square. Their scheduling went down for a whole day and all we got was a "SORRY" e-mail. I mean...our customers were unable to book for a whole day which is several hundred dollars in revenue and that's all you can say? We switched to a different booking software when that happened. But I will most likely keep virtuagym for the fun features they have like the workout tracking and such (and also because I am inadvertently locked in for a 1-year contract that was never fully explained and keeps increasing because no one will take the charges off....yay.)
Vorteile
Their workout trackers are awesome. I love that they integrate with different companies (though maybe not particularly well) as I was trying to set up an integration with AccuroFit and after two month, it still seems they cannot figure out how to do this. I purchased their recommended bioimpedance scales which is great because we are able to run gym challenges, and members love being able to track their lifting workouts and have a workout player whenever they want. We regularly use the community portal aspects of the software and the app based system makes it easy to talk to members and send notifications about specific things.
Nachteile
Their salespeople are good. Good enough that with their features alone they can convince you to purchase a YEAR LONG subscription without trying it out. By the way, they don't ever explain to you what features you're paying for or when your pricing goes up, why that happened because you accidentally made some changes that affect your subscription. The customer support team/on-boarding team is absolutely dismal. From day 1, I felt like I was explaining to their support how their system worked. They have no idea what is going on and they basically give you 2 30 min phone calls and expect you to figure it out on your own (when they can't even figure it out). I wanted to setup a system that allowed for different credits and booking based on levels and their onboarding specialist asked me during our first phone call "What software did you switch from and why?" I explained that I switched from WellnessLiving and what I liked about them and person managing our account told me "Well maybe you should have stuck with them."
They have an difficult system for trying to reach anyone to answer your questions. They use Zendesk, which is both incredibly confusing as it goes into (how I understand it) a central e-mail system which can take them 1-3 days to get back to you. At which point, they respond with very unhelpful advice or flat out ignorance. Also, their pay service integration sucks. It is very difficult to use them for bookkeeping and POS and I ended up just resorting to Square.
Warum Virtuagym gewählt wurde
Needed more interactive community features and better integration with other products.Zuvor genutzte Software
WellnessLivingGründe für den Wechsel zu Virtuagym
Price point and available features, including integrated community and workout trackersAntwort von Virtuagym Übersetzen auf: Deutsch
Dear Amy,
We are glad to hear that you are enjoying the Tracking and the Community modules of our system but are devastated to hear that you had such negative experience with the service that you had received.
We would love to reach out to you and see how we can improve the situation. Please check your in-box :)
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
THE MOST AWFUL CUSTOMER SERVICE AND FITNESS MANAGEMENT PLATFORM EVER.
Bewertet am 4.8.2020
TERRIBLE. TOP TO BOTTOM.
Vorteile
AWFUL ACROSS THE BOARD. TOTAL RIP OFF. ZERO CUSTOMER SERVICE. CONSTANT PROBLEMS WITH SOFTWARE. RUN. MINDBODY IS 1000X BETTER. SO GLAD WE SWITCHED BACK TO MINDBODY.
Nachteile
AWFUL CUSTOMER SERVICE. INADEQUATE APP. USER EXPERIENCE WAS AWFUL AND CONFUSING. WAY OVERPRICED.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Tim,
Your feedback is very much appreciated,
It is indeed very sad to hear that our services did not meet your expectations.
We've been performing constant improvements to the system itself and the options available that it's a little bit strange to read it did not work for you at all.
Unfortunately, when dealing with technology, obstacles will always arise and while we try to deal with the issues quickly and thoroughly, at times it can take longer than desired to solve those.
Finally, we've also added several qualified and expert people to both our development team and support for the client's consulting, in an attempt to continue improving our times for solution delivery.
We'll definitely look up your account records as I mentioned before, to make sure all areas of opportunity can be accordingly addressed.
Please do let us know if there is anything else we can be of assistance with.
Sincerely,
The Virtuagym Team.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Review of my experience with Virtuagym
Bewertet am 7.9.2021
AWESOME FROM DAY 1. I LOVE THAT I CAN SPEAK TO A LIVE REP. That's what sold me over other options.
Vorteile
I like that I can add this as an additional option for my clients, especially because my business is already virtually based.
Nachteile
I do not like the credits. They can be a bit confusing to explain to a large base of clients.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Yormica,
Thank you for providing us with your valuable insight!
We're delighted to hear about your positive experience with us.
Please feel welcome to reach out to our support team at [email protected] so we can learn more about the difficulties you have experienced with the credits system and answer all of your questions.
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great customer service and timeliness!
Bewertet am 4.10.2021
Overall, I'm please with our new software company, Virtuagym. They've been able to answer any and all questions that we've had.
Vorteile
I love how user-friendly Virtuagym has been. From the sign up process to the member management, the system is very easy to work with.
Nachteile
The transition from our previous software company to Virtuagym could've got a little easier, specifically talking about the transferring of payment methods. We're struggling to get ALL of our current members involved with the app and to set up their payment methods.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Colten,
Thank you for proving us with your valuable feedback!
We work very hard to ensure we provide a high-notch and user-friendly system, so it truly means a lot to know that our efforts are paying off.
On another note, we know that migrating to a new system might be hard, so please do not hesitate to contact us at [email protected] to better assist you with this matter.
Again, we thank you for taking the time to rate us, we're very appreciative of your kind words.
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Oversold under delivered
Bewertet am 7.10.2021
Unreliable, oversell under deliver, not willing to be accountable, and dishonest sales people. Avoid this platform at all costs, it will lose your business a fortune.
Vorteile
It's quite simple to learn and operate.
Nachteile
The short comings are many. It starts with their sales team misleading us about it's functionality. I was very specific about the fact that we wanted a one stop shop for POS, database management, invoicing, communications and gym access.
You cannot mass email your database with out using a third party provider like mail chimp, which means you now have to operate two databases.
After 2 years we have had so much reputational damage and have recently decided to remove 24 hour access from our offering I will transition to another platform, as the door access software (again third party) kept going offline and denying customers access.
They never had solutions or explanations for why it wouldn't work, they blamed the telco's, the power, the third party gate keeper they recommended, our PC's, other software, but never took any responsibility.
We never got the App live as they just did not respond for 6 months.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Scott,
Thank you for taking the time to share this with us.
We are very sorry to hear that our product did not fulfill your needs as presented during the sales process.
We would definitely like to discuss your experience further for us to have a better understanding of the reasons for the inconveniences you described and find a resolution, so it would mean a lot if you reach out to us personally at [email protected], as we were unable to find your account in our system with the information given in the review details.
Again, we appreciate your time in reviewing Virtuagym.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Not what i was told
Bewertet am 25.1.2018
Nothing
Vorteile
The functionality of the coaching app, is nice - That's it.
Nachteile
I explicitly asked that when i purchased virtuagym, would it be possible for my clients to have a limited number of PT sessions on a weekly basis, starting on sunday and renewing on the following sunday....however i wanted them to be able to book at least 30-60 days in advance as my clients like to plan.
I was told that this was possible and i would have help setting it up, this has not happened.
I have had virtuagym since December and was looking to implement it into my gym facility by mid january, however due to the lack of help from support, i am no closer to getting what i need from the software.
I even offered to pay virtuagym to set it up for me as i thought it may be me that was doing something wrong, they declined and their rep. stopped conversing over the support line.
All i wanted was for my clients to book 1,2,3 or 4 Personal Training sessions per week, at least 30 days in advance - How can this be so hard..!!??
At the moment the system allows me to book 10 sessions in 10 days and i was told "That's ok, the client will be notified if they don´t have enough credits to attend the class"
All i want is that the client can't book the class, i dont want them to book to be told nearer the time "sorry you don't have enough credits" they will turn up and say "but i booked and the system let me?"
Very frustrating for a business owner and terrible customer service
Antwort von Virtuagym Übersetzen auf: Deutsch
Hi Sean,
Thanks for the time you spent to review our product.
We're sincerely sorry if you are experiencing an unpleasant situation with the product and with our CS Team.
We took a look at the conversations you had with our consultants over the last days, and we noticed that there was rather some confusion between the many questions asked and the many solutions provided, which inevitably leads to confusion and frustration.
Our advise is to send one, fully detailed email to [email protected], explaining exactly the challenges you are now experiencing, the way you would like to work with the system and - if you like - any improvement that you would like to see (maybe there are some features you aren't aware of yet!). Plus, with our live chat service, we can help you further with your real time queries.
We believe that - this way - we can achieve a way more constructive communication, helping your business to take off with us!
We stay at disposal.
Your,
CS Team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Worst company I have ever dealt with!
Bewertet am 4.9.2019
Terrible, terrible terrible.
Vorteile
In the beginning, when I was signing up, they called a few times a week to check in on me. They were happy to hear my suggestions on things that I needed.....however...
Nachteile
My suggestions were not implemented. After my 1 yr contract was close to being done, I realized, this is not the software for my business anymore. When I used the contact form BEFORE my 1 yr mark, to ask how I go about cancelling my subscription (since there is NO easy way to do this and no information can be found about it). I received no contact back. I later then tried calling, leaving a voicemail. I then received an email TWO months after my initial contact for request on how to cancel! (and a long thread of back and forth) where the support staff has stated my term has automatically renewed and there is 'conveniently' no trace or evidence that I left a msg or used their contact form to request to cancel and I now owe another yr of subscription. I did NOT give consent to this, in fact the contrary. They have been completely disregarding that I even tried to contact them and just so happened to not contact me at all In the 2 months leading up to it. There is no where where I have consented to them renewing my contract at all. This is a complete scam and DO NOT use this this service at all!!
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Jocelyn,
We apologise for the misunderstanding but from what we can see, you had submitted your cancellation request through the end-user form. Our app is available for free to our end users and therefore if they wish to close their account, it is a simple form and it seems that it's exactly where you ended up.
For our customers, when they accept the 12 months agreement, one of the things they have to agree to before the payment can be processed, is that the contract auto-renews after 12 months unless a cancelltion is submitted at least a month prior.
It is, of course, unfortunate that such misunderstanding delayed our contact with you and we greatly appreciate your feedback on our process
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Game changer for trainers and coaches
Bewertet am 22.11.2021
The staff is exceptional and second to none. The entire process from onboarding to execution of the branded app has been remarkable. The team I had helping me are the absolute best!
Vorteile
It is very user-friendly with all the bells and whistles required to increase clientele, impress them with a feel of large corporation and offers every tool to allow you to offer a good service to help your clients reach their goals.
Nachteile
So far, no. They have improved the overall system since 2018 when I first had it. It answered many complaints trainers had back then.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Nicole,
Thank you so much for taking the time to share your feedback with us.
We are very happy to hear you are pleased with our team and the system. It truly means a lot to have our customers share their positive experiences, especially during this time.
Please feel welcome to email us at [email protected] if we can be of further assistance.
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
'Client Success Team' & Updates problems
Bewertet am 5.11.2019
Not as it was described upon selection
Vorteile
Workout plans, meal plans and invoicing on 1 software
Nachteile
'Client Success Team' & all the issues that come up with each developer's update. After doing our best to keep up with the numerous issues encountered we have 2 major issues that are severely affecting our business. We have already emailed the 'client success team' for months but no temporary solution/help was provided and honestly we doubt even if the issues were understood, further to the replies received. We also asked for the contact details of someone at a higher position and where informed that he can give us a call only next week! 1 of the issues has been reported 3 months ago and till today no feedback/solution whatsoever were offered. It's already the second day with the 2nd issue and this is keeping our business on hold. For obvious reasons such issue is costing us a lot of money plus damage to our reputation with our clients.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Mariano,
It sounds like you didn't have the best of experience and we are deeply apologetic for that lapse in service.
We will reach out to you shortly to see how we can improve the value we provide to your business.