Compulink Healthcare Solutions Erfahrungen

notes are easy to write. Most my documentation takes about 3 minutes per patient to write up.
When features work, they sometimes work well (albeit often glitchy, often broken)
Finished product (therapy note as a pdf) looks fantastic.
Since we now get paid electronically, we get paid faster.

-glitchy. Often produces ridiculous errors. Not at all intuitive. To learn how to use the software, you essentially have to get used to all their glitches, so you eventually learn how to avoid them. Dont waste time asking them to fix them, either.
- "Running Diagnostics" is an impractical pain, and a fool's endeavor, as it is yet to actually do anything. I would be pleased if I never ever heard that again from someone at Compulink, ever again. I'll not hold my breath waiting for it to work. I would ballpark that we're currently at 0/50 in this endeavor.

- Insurance verification in a program called Psych Advantage (which we could pretty easily argue should aptly be called Psych Dis-advantage), which actually does not verify the mental health benefits of the insurance is purely ridiculous. There's no way around that other than admitting that you made this program for medical practices and never bothered to actually tailor it to mental health, and that's clear.

-The lack of knowledge and agreement about your own software that you own employees have is disconcerting. I called more than a handful of times about integrating quickbooks ( great example, because their own website says the product does this), yet many of the employees took this as brand new information or denying it outright. A similar thing occurred when their own employees were unaware there was a telehealth built in option.

I love the fact with a little bit of help I can pretty much customize any part of the product to work with our organizational workflow.

Due to the number of customizations, it does not run as consistently as we would prefer.

I liked the ability to create my own layouts and favorite encouters to be more efficient. Also like the feature where I can just duplicate previous notes and diagnosis. The new contact lens detail selection feature is great. Compulink is easy to navigate.

The patient on-line registration needs to be revamp for optometry. The patient text messaging feature needs improvement. More diagnoses need to be added on the health hx page: too many searches and clicks. I am on the cloud EHR and the Ambir
e-Signature is way too slow. I am still waiting for resolution. It's going on 2 yrs now.

Compulink is a customizable solution which makes it fit your practice like you need it to. We have some specialty clinics we do with low vision so we were able to develop our own layouts for our low vision exams.

When you compare Compulink to other software solutions it is more expensive both in initial investment and then also in maintenance fees.

Customization ability. Decent optical inventory/product ordering functionality. Responsive customer service. Ledger and billing is generally user friendly. EHR is fairly intuitive with tolerable amount of button clicking.

Patient scheduling functionality could significantly improve. Certain core coding is not able to be customized. Eyefinity interface was boasted during marketing but very disappointing in terms of actual usability.

Compulink is very user friendly. Scheduling patients is simple. Organizing patient records is easy.

Certain aspects of the software sometimes glitch which require reaching out to Customer Support.

Compulink's EHR software provides everything we need to run our practice. From optical retail all the way up to our ASC, Compulink has the ability to be your one stop shop.

Originally, our installation of Compulink was self-hosted and updates were a little rocky but two years ago we migrated our installation to the "Compulink Cloud" which is hosted in AWS. Hands down one of the best decisions we've made.

The ability to customize tabs, their web registration (patients complete online a form -before they come to office- with all their medical history, family history, medications they are taking along with allergies and medical insurance); once the patient arrives at the office, with just 3 clicks of the mouse, all this information is downloaded into their record (no paperwork to fill out at the office). The ability to interface all of our images from topography to ERG into the cloud EHR with ease. Also, once a diagnosis is made, an order set populates so that it is easy to add diagnostic test to complete the patient record.

As with any cloud based system, when the internet is down, so are we. The patients ledger could be organized better.

There are so many reports to pick from, it makes my monthly reporting to the doctors very easy. If we have issues, we call/email/or direct message support and we hear from them within an hour.

Having to pay for a service every month that we may not use is frustrating. I wish they would remove that additional fee every month. Integration was easy, they sent someone to our office to train the staff and then we had a personal trainer to work with if any issues came up.

The software is very easy and intuitive to pick up and start using. The interface is clear and simple and allows you to work and get done what you need with no distractions.

The cost of the support contracts seems high. I don't have much need for support but when i have they are very helpful. I was told i could use the software and then pay for support as needed. We set it up but later got a call saying that it was not true and i would still need to pay monthly.

Feature-Rich: It's hard for any software to be everything to everyone, but Compulink has proven to have what we need to run our practice.

Highly Customizable: The software comes with common-use templates that allow you to be up and running quickly, but the real power of the software is in how easily customized it is to fit how your practice works; not the other way around. Many integrations with third-party software are available as well.

World-Class Support: Dedicated and knowledgeable staff are there to guide you every step of the way when you get started. Their technical and customer support are very helpful and responsive to keep things running properly as well.

Software Customizations: The ability to customize is one of the best features of Compulink, but that also requires that you have a well thought-out plan for how you will use your system.

Update bugs: Like most software packages, you might experience some issues with the "latest and greatest" versions. Fortunately when this has happened to us, Compulink has been there to remedy the issues promptly and keep our practice running pretty smooth.

Patient scheduling was good, but they seem to make it worse with updates. Spectacle POS better than original set-up.

You have to be very tech savvy to have everything work properly. It is very tedious to document an exam. They lost our inventory on conversion to the cloud and didn't seem to care. A lot of excuses and we had to re-enter our inventory. We've lost thousands of dollars because their was a glitch in their VSP interface and we get the "oh well, we're trying to fix it".

posting information in the EHR is quite simple. We were able to design a few templates for unique information gathering. We have gotten help with the templates in a timely manner just as we would have for the compulink owned templates. The only issue is that they are little more difficult in correction if something has not laid out correctly in our own templates. sometimes will need to have a call back but always the representative did work as quickly as possible

I am uncomfortable with the form design as it is very technical.