Cloud-based Field Service Software
4.7/5 (51 Bewertungen)Vorteile
The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.
Nachteile
What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!
I signed up with Vonigo after 5 years of sitting on the fence. Mike McWilliams is my representative at Vonigo and he walked me through the process and what it could do for my company LEAKPRO. I have come to learn he understated what it could actually do for LEAKPRO. Most sales people overstate and under deliver, not the case this time! Mike sold me on what Vonigo can do for me now, yet the system is there to add on to and grow with my company. We need to get to the next level and away from hand writing invoices to all our customers, what better way then using an iPad with signature capture and sending the invoice immediately to the customer. How Professional! I stared the on-boarding process yesterday, November 25, 2016 with Nabeel Rehman. I was nervous! We are an Automotive company, that is what we do best and I was very nervous of making the plunge to Vonigo or any other company for my operating system. I was sure I would have to spend a tonne of hours and manpower and I was afraid I would not understand it all. Well Nabeel put my fears to rest and in 1 hour I get it!!! What was I afraid of and what was I waiting for all this time??? I could not believe how easy Vonigo is to set up and the seamless integration with Quick-Books and the Excel file drop which will avoid me spending hours entering the data by hand and save me $1,000.00's in manpower. The money I lost over the time it took me to sign up with Vonigo due to ineffectiveness in my company is crazy! The Vonigo platform will allow me to manage my business and have control over the reports and see what my franchisees are doing. The time savings alone in book keeping per month will more then pay for the service. New franchisees coming on board will be fast and easy . I can't wait to roll Vonigo out to all my franchisees in the next couple of months. Best part is I have the support from Vonigo as we are not the most tech savvy people, and you don't have to be to use Vonigo! Vonigo are there to answer all my questions, I don't feel all alone. What was I waiting for all this time???
Vorteile
It will completely handle and track my business with the functionality of growing with us as we grow.
Nachteile
NOTHING!!!
My company Better Life Maid is a multi-unit house cleaning service. We picked Vonigo because of the ability to manage multiple units seamlessly from one call center based software platform. As we plan our expansion, we believe that the Vonigo platform will allow us to maintain a centralized office system that handles sales, marketing, dispatch, scheduling, customer service, billing, and nearly every day to day function of our spoke offices. All we need to do is focus on hiring and managing staff in those locations, and allocating supplies (which we can track in Vonigo as well).
One of the key features that has kept us with Vonigo is their robust scheduling system. It allows us to manage a complex system with rule based bookings. This is important so our teams are not booked too far away between jobs. That way our sales people don't need to have an intimate knowledge of each location and its operations, but merely follow the rules applied to its routes and days.
This is especially important as we have implemented Vonigo's online booking portal. We saw the need years ago to move to an online booking system, and we were one of the first in our vertical to do so. Online bookings now make up half of our new client sales for first cleanings. We anticipate this to become a significant part of our revenue stream and growth strategy in the coming months and years. Very few other software suites allow anything nearly as robust or as complete as this feature.
Vonigo still lacks a couple features we want (what software doesn't). It still does not have a customer portal complete as of November of 2015, but that is on the roadmap for early 2016. This will allow our customers to manage their own accounts. Check on past or upcoming visits, update their credit card if it has expired, and make schedule adjustments on the fly as long as they will fall within the route based rules we have applied to the schedule. We believe this with the online booking portal will allow us to scale, while maintaining a leaner back office footprint, and increasing overall profitability.
Roman the main developer of the software, and John are very responsive to your requests, and I feel like I have been a partner in the development of this software over time. Obviously no software has everything baked in from day one, but I see constant updates and improvements from the Vonigo team based in large part to the requests and needs of their clients.
Every aspect of our business, client requests, scheduling, quoting, invoicing, payments - is handled in a one stop shop. It's like it's custom built for us.
Vorteile
It's custom designed for a mobile service business like ours so it has helpful functionality I didn't even know to ask for. It's a one stop shop for all aspects of our work... Quoting, converting a quote to a work order and invoice, multi-job work orders, teams collaborating, invoicing, payment, recurring payments, scheduling, web booking... It's awesome.
Nachteile
Some simple things that we do often take more steps than our old software used to take. Like - to bill a client for just 15 mins work for a quick phone call takes more clicks than it used to. Overall that time-cost is a very small price to pay for the massive time saving in all other areas of our business, and we're just moving our clients to monthly memberships and retainers that give them unlimited "quick calls" phone support.
Vorteile
I like all of the information that can be retained for each client, and you can search by almost any piece of information. I like the mapping features which really help when inputting an address, you can check immediately if you know the cross streets to be sure you have the right place. I like many of the features of the software, but those would have to be my two favorites.
Nachteile
I am not thrilled with the reports that can be generated, but that may be a training issue on my part? I only want certain information when I pull up a report, and the reports on the list are a little too broad. Plus, the report will disappear by the next day. I would like it to remain on my desktop until I'm done with it so I don't have to pull up another.
Organizations and oversight of daily operations.
Vorteile
Vonigo keeps my daily schedule organized and accessible by my staff. Our schedule changes many times a day and Vonigo allows me to keep everyone informed at all times in real time. The tracking of work orders and jobs along with invoicing keeps me organized. It's important to know what is going on in the business on a daily basis. I could not run my business without Vonigo.
Nachteile
Some restrictions to customizing my own reports. It would save me time so I don't have to pull two or three reports to get the information I need.
When I decided to look into a FSM platform for Grind2Energy (an Emerson Electric company) I searched through many platforms.
Out of all of them VONOGO offered the best solution for us. They were able to adapt to our needs and incorporate the items we needed to manage our service operations. We were able to set up three distinct areas of Service Repair, Installation and PM's. The inventory piece is well thought out and we will roll out the online scheduling to interact with the installation portion of the system soon.
The ease of use and cloud operations make this ideal for us. With how they walk you through every step of the process and their understanding of service it was a blessing working with the VONIGO team. We are very happy with the decision to go with VONIGO for our FSM solution.
Vorteile
Ease of use and customizable. The reporting is solid and the abilities of the system are great.
Nachteile
Could be a little more robust in some areas but there are few Cons.
Vorteile
It looks very professional and is easy to use and make corrections. The features we are currently using don't even begin to scratch the surface of the great features. We hope to incorporate more in the future.
Nachteile
The way to enter information was changed without notice and was not easy to figure out. There is one aspect of the updated version I don't like. When changing the pickup date, the receipt number changes, previously, the number did not change and it's a little bit longer to complete.
easy to implement - Team in Support has become essential really helps.
Vorteile
Browser Based, colors, easy to move donations around thus rescheduling is not a difficult task to learn and to teach others
Nachteile
difficult sometimes - cannot program our self to minor degrees always have to go to support. Things like changing roles Example we have an attribute "Stephanie Vandergrift" which is still being attached out bound communications - its been 2 years....should be able to rename users our selves
Besides the day to day operations of my mobile pet grooming business, this software provides me with real time data on performance. I can pull reports with very little effort, download info into excel and manipulate it to tell me what I need to know. Also provides quick ability to identify clients to call using many variables.
Vorteile
It handles many complex situations with ease. Lots of thought into making it user friendly. Allows changes without a lot of hassle. Love the color coding features and the report writer. I can have real time data in an instant which is necessary for me to keep a handle on the business.
Nachteile
Wish there was 15 min increments in timing for the scheduling piece of the program. Would like to see some of the redundancies eliminated with data entry but they are no where near a deal breaker.
A Streamlined company. Skip the double and triple recordings. Have your team do it once. Less errors!
Vorteile
I love the fact that if you do even need the help desk they they are there for you! I really like the ease of use that Vonigo provides. It is simply a great program!
Nachteile
Our business model is quite different than most! We provide a service and pay our clients and you cannot record a negative sale or a zero dollar sale. Other wise it is perfect!
Vorteile
The software is always being updated and new upgrades and releases are being made. Requests to Vonigo from customers are always heard and implemented when possible. Turn around time for issues are extremely fast and helpful.
Nachteile
The software can experience high amounts of glitches (but all software does) from time to time. A few extra abilities to the system would be great, but in time I am sure that will come.
Vorteile
Stuff works. You click buttons and it works. The good thing is that Vonigo has an online scheduler piece. Their software team has good support, and they have great onboarding team. VERY competent training!
Nachteile
There seems to be some limitations on taxation, and the online scheduler piece cannot be heavily customized and there is no ability to put "cross zone" rules into Vonigo when doing scheduling and routing. A zone is either on or off, there is no way to intelligently allow a preset series of cross zone settings to apply themselves automatically.
Hi Byron,
Thanks for the review. It would be great to speak with you about the taxation as we do have full tax coverage for the United States, Canada, Australia, New Zealand, and the UK. It might simply be a configuration related issue that we can help resolve. Also, it would be great to touch base on the zoning with you. Plus, we do have an open API that offers a near infinite level of flexibility with the online booking engine. We'll follow up with you on that as well. Thanks again for the great review and your ongoing business.
Team Vonigo
There are too many benefits to count.
Vorteile
Uptime. Support from the Vonigo Team. Scalability.
Nachteile
Some features not fully functional and cause need for workarounds and increased user frustration. The Vonigo team is very responsive, but I feel more efforts should be put into verification of new functions prior to launch.
Vorteile
Schedule layout is easy to read and there are multiple ways to view and easy to customize. It does need to be a little faster on switching from week to week.
Nachteile
some UI is not as intuitive as I would think. Also some setting menus take a while to figure out where you need to be.
Vorteile
Customer Service team is quick to respond and help me to make changes in the system. Vonigo has streamlined our scheduling process and reduced overall time spent on routing. The reporting has helped us to implement changes in routes and showcase our monthly pick ups.
Nachteile
When we rolled out the tool, there was no training materials. We had to train ourselves and that took time. There are online training tools now which help.
Vorteile
The software is easy to use and meets our needs. Plus they are always open to looking at new features.
Nachteile
Some aspects are not initially intuitive, but once you know where to go it makes sense. Plus their Customer Service team is incredibly helpful.
Vorteile
This software is easy to use and customize for your business. Very user friendly for both desktop and mobile users. Great backend system with easy to follow tasks and follow up emails. Our customers compliment us all the time on our service and with our customer follow up.
Nachteile
The only con I can think of is that I wish you could add multiple photos at one time in your work orders
Vorteile
Actually each time I go in to do something - it just seems possible with the Vonigo software. It works for us in HQ, it works for our field service guys, it works for our clients.
Nachteile
We haven't yet had the time or the luck with setting up the dollar number information in Vonigo and syncing it with QB. Haven't given it a lot of thought or time, but at first go it didn't seem that simple.
Vorteile
The reporting feature is very robust and user-friendly. We receive lot of positive feedback from employees and clients.
Nachteile
There are a few additional things I'd like to see, but nothing super important as it works great.
Great for scheduling and keeping track of a fleet of vehicles. Also a pretty good database resource for reports and such.
Vorteile
Ease of display. Easy to look at one page and determine a lot about what is going on. I like the color coded feature of the dashboard.
Nachteile
Not always intuitive in how to find and/or change things. Sometimes I need to change something and cannot find where to go to do it.
I have used Vonigo for 5 years. The system is unbelievably robust, and the support is second to none. I highly recommend Vonigo to any business leader looking for a seamless, paperless software that is easy to use, and incredibly adaptable.
Vorteile
The multiple ways to do client lookups that works quickly. enter the phone number while the phone is ringing and by the time you say hello you know who is calling.
Nachteile
Employee scheduling is a manual process that does not allow for recurring start/end times and days working. Each day must be entered manually, tedious.
Vorteile
The biggest think I enjoy about the software is the customer service and support in place. Anytime I have a question or problem, they are always on top of it!
It Makes my job more efficient.
Vorteile
I like the ease of use and the easy access to the calendars system as well as the ease of looking up customer with invoices, account etc. It is a great program I recommend it.
Nachteile
I wish it would connect to google, it would make instant booking a lot easier to track. It would be nice if it searched previous customer once you plug in a customer as a new customer so you don't have 2 entries that are the same
There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!