The Mortgage Office

4,8 (278)
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Webbasierte Software für Hypotheken und Kredite.

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4,8 /5
(278)
Preis-Leistungs-Verhältnis
4,7/5
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4,7/5
Bedienkomfort
4,7/5
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4,8/5

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278 Bewertungen

James
James
Gesamtbewertung
  • Branche: Bankwesen
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

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Huge help for me to streamline my business

Bewertet am 25.4.2018

Vorteile

The ability it has given me to focus on making deals and not updating 100 different spreadsheets. I was working between spreadsheets daily, updating new loans, draws , and investor payments. Having this all in one place has been a game changer!

Nachteile

Not much to complain about, really like it a lot. We have found a few kinks in the system as far as reporting and payment but we generally have found a work around and most of it was probably user error and just getting to know the system!

Pam
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

TMO- the way to go in Mortgage Software

Bewertet am 20.8.2024

Great, the staff was very welcoming and helpful

Great, the staff was very welcoming and helpful

Vorteile

Easy to use and TMO is very supportive. The facility was very nice and the presentation was informative.

Nachteile

I have no cons at this time, all looking good

Robert
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 0.0 /10

Owned for over three years. Very complex, Updates routinely have major bugs. Understaffed...

Bewertet am 3.8.2017

We service a private loan portfolio and prepare 1098 forms for borrowers. This has worked well in...

We service a private loan portfolio and prepare 1098 forms for borrowers. This has worked well in the past, but current bugs are causing concern that the 1098 forms will need to be double checked during the very busy month of January.

Vorteile

The concept and theoretical flexibility of the software is really cool. The reports are generally well formatted. Borrower communication options are varied and allow easy email, but the calculations need to be correct.

Nachteile

Very complex, takes months to learn to use. Easily allows problem entries. Support is pleasant, but lacks everyday use knowledge. 4 to 6 steps required for tasks like simply advancing interest on a construction loan. Tracking of % complete and % disbursed on construction takes longer in The Mortgage Office than in a simple Excel spreadsheet. Over the last year the whiz bang modules that they are adding look great, but as updates occur with the main, modules of servicing, the lack of testing is clear as each update precipitates major bugs which cost my staff scores of hours. Customer service is helpless as they are not prepped for the updates and typically don't have the operating expertise to comprehend the full scope of the problem. , but they are nice people. Support calls are seldom answered within an hour. Typically it's about a 24 hour turnaround, with a call to us (Mountain Time) just about the time my staff is walking out the door.

Tanner
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
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  • Weiterempfehlungsquote 10.0 /10

TMO Review

Bewertet am 28.10.2024

Super friendly and willing to help any way they can

Super friendly and willing to help any way they can

Vorteile

Lots of data that can be sorted how you like

Nachteile

It is sometimes a pain to have to delete/back out entries because things need to be in sequential order

Veniece
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Very happy with our new loan servicing software!!

Bewertet am 14.12.2023

HomesFund is very happy with the overall use, speed, and functionality of the software - and - it's...

HomesFund is very happy with the overall use, speed, and functionality of the software - and - it's in the cloud!

Vorteile

Setting up was fairly easy. The customer support team has my back on a daily basis on varied topics as I continue to build out the Loan Servicing system. They get back to me quickly and with great guidance and expertise.

Nachteile

Some of my uploads were not accepted; however, I'm sure there was a share of user error as part of the reason 😊

Erika
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Extraordinary

Bewertet am 20.7.2021

Five star experience. TMO is like staying at a nice hotel. Your expectations are exceeded, you're...

Five star experience. TMO is like staying at a nice hotel. Your expectations are exceeded, you're met with exceptional customer service, and you're confident and comfortable.

Vorteile

TMO takes away a lot of the manual work required with our previous software. Productivity is important to us. This automates, simplifies, and clarifies borrower payments, lender disbursements, escrow management. It's incredible.

Integration was definitely a project but only because of our starting point. We were operating so chaotically to just get by. The support team was incredibly helpful and still is incredibly helpful. If I could only list one reason why I'm happy with TMO, it would be support. So responsive, so knowledgeable, and friendly.

Nachteile

Integration was definitely the most difficult part. The software we used before was absolutely the reason it was difficult.

In Betracht gezogene Alternativen

LOAN SERVICING SOFT

Warum The Mortgage Office gewählt wurde

NoteSmith was great and cost effective when we were servicing a few notes, but as we've grown, we've needed more consistency and user-friendliness.

Gründe für den Wechsel zu The Mortgage Office

Eric, our salesman, was very knowledgeable and approachable (we ask A LOT of questions). We enjoyed the demo, the promises of support (this promise is being upheld greatly), and the professionalism of each team member we met. I really cannot say enough about the support team. They are wonderful. Each day that goes by, we look up and realize that we love TMO more and more. So many times we've said "how did we do this before?" It's astounding. Choose The Mortgage Office. It's so worth it.
Audrey
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

No software is perfect...but this one is pretty close....and the customer support is top notch!

Bewertet am 7.4.2020

We have had a huge time savings using The Mortgage Office. ACH file is automatically generated at...

We have had a huge time savings using The Mortgage Office. ACH file is automatically generated at the click of a button. Loan payment input is simple. Monthly reports to our Lenders are generated and emailed right from the system. In the past we needed to scan the reports and e-mail them to the right people using our old system.

Vorteile

The software makes applying loan payments a breeze. We utilize ACH Express to remit monthly payments to our Lenders. That process is relatively easy. The creation of the NACHA file automatically by the system has saved us so much time. We used to have to manually load up that information, opening us up for human error.

Nachteile

The clickable items on the left had side of the home screen are a little clunky. We tend to use Tasks & Reports the most, and I find sometimes I have trouble finding it as it is a good way down the list and doesn't stand out.

Sohail
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

TMO User

Bewertet am 21.9.2020

Vorteile

We have been using The Mortgage Office for several months and been very pleased with our experience. The software does everything we initially set out to accomplish and then some. The Mortgage Office has best in class reporting features which are a huge selling point for our clients. We have had several clients switch from other servicers primarily for the software's ability to generate adhoc reports online. Their support is second to none. Always responsive and very helpful. Our initial learning curve was made easy just because of the tremendous amount of support we received.

Nachteile

The software is hosted on a virtual computer and I wish it was web based. This is not really con. More so a personal preference.

In Betracht gezogene Alternativen

LOAN SERVICING SOFT, LoanPro und The Nortridge Loan System

Gründe für den Wechsel zu The Mortgage Office

The software is very robust with more features than other products. Better reporting. Accurate financial calculations.
James
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
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  • Weiterempfehlungsquote 0.0 /10

My experience with the mortgage office

Bewertet am 19.8.2020

It was brutal. We used it for about 1.5 years, and the final straw was when we felt coerced to pay...

It was brutal. We used it for about 1.5 years, and the final straw was when we felt coerced to pay more money or they would disable our access to our data under threat from their lawyers that we breached contract. This formal letter from their lawyer was also how we were notified of this supposed “issue”

Vorteile

Automated payments
Loan management
Been in the industry a long time

Nachteile

The software was very rigid
Every support call came with a cost
They threatened to hold our data hostage if we didn’t pay an extra $10,000.00 USD for breach of contract (because we used the software on multiple devices and the contract said we were only able to use it on one pc. (We use virtual pc and work from 3 different office locations)

Gwen
Gesamtbewertung
  • Branche: Staatsverwaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Experienced Professionals

Bewertet am 5.10.2021

We are transitioning from a "manual" loan servicing process utilizing excel spreadsheets to this...

We are transitioning from a "manual" loan servicing process utilizing excel spreadsheets to this automated loan servicing solution and are looking forward to gaining efficiencies with this robust software.

Vorteile

The software is comprehensive and captures both loan servicing and corresponding trust accounting transactions. The company's customer relations, sales, support and training staff are amazing professionals. They set this company apart from its competition.

Nachteile

We conduct annual reviews on our loans and it would be great if the software could capture spreads of tax returns and financial statements to have all of the financial data, insurance and collateral information in one repository.

Shweta
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Efficient & Simplifies complex mortgage structures

Bewertet am 18.9.2024

Great experience, very user-friendly software.

Great experience, very user-friendly software.

Vorteile

Very flexible and easy to use.

Nachteile

i just fear that in Pro version we will lose backup facility but that is common is all web-based software's

Elise
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The Mortgage Office Class

Bewertet am 19.8.2024

My overall experience with is the team is very helpful and try to make the product as easy as they...

My overall experience with is the team is very helpful and try to make the product as easy as they can for their clients. They respond to problems in a timely manner.

Vorteile

I just got back from the class in Huntington Beach and I enjoyed how informative it was. They went over as much as they could with things we all wanted to learn about. The team is extremely nice and helpful.

Nachteile

My only complaint would be that things get updated often but we aren't notified when things are updated and how the new updates work. I would just like to get a heads up and a little explanation on how to.

Tatiana
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

TMO follows your expansion

Bewertet am 21.3.2024

Vorteile

features can be customized at any time (from simple tasks and shortcuts up to mapping and making the system meet your growing needs)

different modules for specific purposes

easy to search by only a few letters of a name/property address etc.

great customer support

Nachteile

initial onboarding sessions weren't enough. In my opinion It'd be helpful to start learning basics from video tutorials of some sort and then to go deeper into customizing and addressing specific requests with a team member.

Imelda
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Overall Experience Using Loan Office Software

Bewertet am 10.7.2023

So far there is nothing. Loan office software is great to use. Thank you!

So far there is nothing. Loan office software is great to use. Thank you!

Vorteile

Loan Software easy to use and I highly recommend to other financing companies. Thank you!

Nachteile

For my experience is not difficult to use. Thank you!

Jean
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Jean Taylor review

Bewertet am 8.2.2023

Very happy with The Mortgage Office and the support team are awesome!

Very happy with The Mortgage Office and the support team are awesome!

Vorteile

Very user friendly and very easy to navigate.

Nachteile

Being able to email the statements to the clients.

Nordany
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Flexible Software

Bewertet am 29.4.2021

I have experienced worst after testing four other loan software. This is the best so far.

I have experienced worst after testing four other loan software. This is the best so far.

Vorteile

It a spreadsheet format for customers' main screen which is downloadable to Excel. Allows for flexibility of how data is displayed through "Smart Views." Though one would need help from Support to figure out the correct string to use. It allows for credit reporting, which a lot of our customers want.

Nachteile

The base Loan Origination module does not allow for payments to be divided monthly evenly if the first payment due date is not 30 days from contract signing. Tends to create balloon payments for that reason. One could pay to add another part to the software to take care of that issue. But in addition to paying for the upgrade one also pays 17% of that purchase price quarterly. Which leads to another minus of increased monthly cost the most modules are added. This is true of any additions one makes to the software, whether ACH processing modules or Loan Origination module etc.. So, it really increases the monthly costs of the software, after initial purchase price, the more trimmings you want with it. It is a good software, But, make sure to take into account not just the initial cost of all modules but also the extra monthly 17% or so of the purchase price that will have to be paid.

Kevin
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

TMO for the Construction Pros

Bewertet am 1.10.2021

As our company has continued to grow and The Mortgage Office has been right beside us. They...

As our company has continued to grow and The Mortgage Office has been right beside us. They continue to update features and offer a suite of modules to service our loans better.

Vorteile

The Mortgage Office provided us the ability to service our construction loans with increased efficiency and borrower transparency.

Nachteile

There are efficiency hurdles with tracking tax and insurnace escrow lines and paying them within the system.

Julie
Gesamtbewertung
  • Branche: Bankwesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Just getting started

Bewertet am 12.6.2020

The biggest problem we've solved is a significant decrease in the amount of time it took to process...

The biggest problem we've solved is a significant decrease in the amount of time it took to process payments. Our old system would take almost an entire day to move funds and notify participants, and now that can be accomplished in a matter of minutes.

Vorteile

We've been using this product for about 18 months. It has streamlined our payment processing so much - we're much more efficient now, which is always a good thing with a small company. The system is able to handle participations in an almost seamless manner.

Nachteile

While quite a bit can be customized, we're having some challenges customizing some reports for our participants based upon the overall portfolio. And I wish there was a better way to handle a mid-cycle interest rate change.

Kevin
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The Mortgage Office for Servicing

Bewertet am 3.8.2021

No more guess work on interests that are owed especially, on Construction loans, where the interest...

No more guess work on interests that are owed especially, on Construction loans, where the interest is always increasing as the balance is increasing.

The Mortgage Office helps easily keep track of everything so you do not miss out on any interest owed.

Vorteile

It is really easy to set up and start servicing loans right out of the box. If you do not understand a feature or option, the Support team is always ready and willing to help you out and explain them so you can better use the software.

Nachteile

At first, it is a lot to take in on how to use the software, but once you learn the workflow, (or attend the seminar) it puts everything in order and it is easier to understand why things are done the way they are.

Jason
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Overall A quality software with minor amendments required

Bewertet am 27.9.2019

Very good. I would recommend it highly over the other options available on the market.

Very good. I would recommend it highly over the other options available on the market.

Vorteile

The software is the most comprehensive software on the market without going to customization. For a small to medium-size firm, I would highly suggest this to be your best solution.

Nachteile

There are certain issues with the software which should allow a bit of customization. In the mortgage industry, there are unique cases all the time, the software limits certain items rather than allowing the user to customize the options. There is typically a workaround, however, giving the user a bit more freedom would have been preferred. However, it is still the best non-custom software on the market.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Gründe für den Wechsel zu The Mortgage Office

Ease of use
Richard
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A+ 10/10 Software

Bewertet am 12.11.2022

great, I love the seminars and support team.

great, I love the seminars and support team.

Vorteile

The support team for TMO is great, they spent hours on the phone with my team to help resolve technical problems we had. No software I've used (personally and professionally) offered this much support. We had a TMO support person on a zoom call for almost 2 hours with my boss, colleague, and IT team. I would highly recommend TMO; their support team makes the software easy to use even for novices.

Nachteile

Some excel report version of reports TMO can generate have odd formatting, due to being PDF to XLS exports. However, this can be easily resolved by editing the excel on your own after export.

Tiffany
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Tmo review

Bewertet am 20.7.2022

We love TMO we wish we knew how to use it to its full extent

We love TMO we wish we knew how to use it to its full extent

Vorteile

It keeps track of everything we need it to

Nachteile

The setup we’ve had it for a few years had [SENSITIVE CONTENT] come twice paid 10k for that and it’s still inputted incorrectly to where it does not function for us the way we need it to so we cannot pull the reports we need

Michelle
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Thank you [SENSITIVE CONTENT HIDDEN]

Bewertet am 18.1.2020

Vorteile

The software can be tricky at moments, but having [SENSITIVE CONTENT HIDDEN] to help was extremely convenient. He went above and beyond to get our insurance certificates implemented in the software, and we are extremely greatful for his determination! Other than just this task, [SENSITIVE CONTENT HIDDEN] has shown he is very determined and works diligently to help us with all our questions, since we have just hired new employees and switched locations. We appreciate his time and consideration for our company very much.

Nachteile

The thing we like least about the software is the common glitching, and having to close out and re open for it to show the correct information

Daniel
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The bar has been set for what Customer Service/Support should be

Bewertet am 27.5.2022

Our experience has been nothing short of excellent and everything you could hope for to support a...

Our experience has been nothing short of excellent and everything you could hope for to support a Servicer that is new to the industry. Support has been extremely responsive and always has helped us resolve an issue, find a solution and answer our questions within a relatively short period of time.

Vorteile

ease of use and excellent support from ABS.

Nachteile

Very minor but could use a few more Letters

Michael
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

TMO Review

Bewertet am 31.5.2021

Our experience has been overwhelmingly positive with TMO. I have recommended the software to...

Our experience has been overwhelmingly positive with TMO. I have recommended the software to several organizations in our space.

Vorteile

I have been using TMO for several years. The ability to do so many things with so few clicks of the mouse is great. When it comes to loan originations, servicing or mortgage pools nothing beats TMO.

Nachteile

The cons of TMO are that there are some simple things that could be updated but sometimes it takes them a while to make the change. I am sure this is true with all software.