Vagaro Erfahrungen

Die Einfachheit der Bedienöberfläche der App

Die Sicherheit der Bezahlmöglichkeitenfinde ich prima,ebenfallsdie Erinnerungmails

It's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.

I really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.

The integration process was easy, once I was able to learn how to properly create my services and class options that made sense for my business while using the software.

There is a lot of back an forth I had to do, in figuring out which items to add in which priority order for the ease of use and productivity during the process of integration. It took more time than I expected to learn the software, but I am happy with how it turned out.

Cheaper than others, but you get what you pay for in that it is glitchy and customer support is incompetent in troubleshooting.

POOR CUSTOMER SERVICE AND LACK OF EFFECTIVE SOLUTIONS. GLITCHY SOFTWARE. Vagaro USED to be a viable solution, but it is glitchy and tech support is (respectfully) incompetent when it comes to troubleshooting.

It has been 4 days now of lost revenue and frustrated clients for my business. The only option that your customer service has been giving me is that they are trying to "replicate" the issue but haven't come up with a reasonable solution. They sent the issue to the developers two days ago. By the time we expect a response, it will be one week of lost revenue.

We have had over a DOZEN clients report that they aren't able to complete checkout and all they keep getting is a "spinning red wheel." The solution offered by your tech support was to "refresh their cache," and to "change browsers" which is an unreasonable option to even offer, since there are clients who may not be even reporting issues and won't have that direction from us. No one from Vagaro has openly admitted that their is an issue with the software. This is inauthentic as how can over a dozen clients have issues with their web browsers or history(#gaslight)? It's clearly on your end yet no one has owned up to it at Vagaro.

We are looking to switch due to lack of transparency, effective customer service and technical support.

I was pleasantly surprised by how easy it was to use Vagaro. The interface was intuitive and the help documentation was comprehensive. I was able to quickly set up my account and start using the service right away. Overall, I'm very pleased with the experience!

The one downside I found to Vagaro is that it doesn't offer any additional features such as customer loyalty programs or additional marketing tools. These features would be great additions to an already great service.

The tools for scheduling and managing appointments on the platform are one feature that I can highlight. Businesses can use these tools to schedule appointments, manage staff schedules, and communicate with customers more effectively. This can assist me as an employee in organizing my workday more effectively, minimizing scheduling conflicts, and ensuring that I am providing high-quality service to my customers.Vagaro's marketing tools, like email campaigns and social media integrations, are another useful feature. Businesses may be able to benefit from these tools by acquiring new customers and retaining existing ones, which may result in increased revenue and growth opportunities. This could result in more customers and possibly higher earnings for you as an employee.In general, the information that is made public about Vagaro suggests that it is a comprehensive platform that can assist businesses in the beauty, wellness, and fitness sectors in streamlining their operations and expanding their customer base.

The fact that Vagaro is a web-based platform necessitates a dependable internet connection to function is one potential issue. Booking appointments or using other platform features may be difficult if the internet connection is sluggish or unreliable.The fact that Vagaro is primarily intended for fitness, wellness, and beauty businesses is another potential issue. It's possible that the platform won't be as useful or relevant to an employee's needs if they work in a different industry.Lastly, some customers have complained that Vagaro's customer support can be slow or unresponsive. As an employee, if the platform were to have a technical or other issue, it could be frustrating and could affect my ability to provide high-quality service to my customers.

Allowing businesses to create and sell gift certificates online, this feature has helped us increase sales. We have been able to personalize these certificates, making them more appealing to customers as gifts for loved ones. This has made the company more visible to a broader audience, which has resulted in more bookings and revenue.The social media marketing tools that Vagaro provides are yet another great feature that has been beneficial to us. We can now easily advertise our products and services on social media platforms like Instagram and Facebook thanks to these tools. We use the platform to schedule and publish posts, monitor their social media performance, and interact with their followers all from a single location. Online visibility has increased as a result, bringing in new customers and exposing them to a wider audience.

The platform has a steep learning curve and can be expensive for some businesses. However, I believe that Vagaro's advantages outweigh these potential disadvantages.I have to admit that learning how to use all of Vagaro's features took some time when we first started using it. On the other hand, the Vagaro support team was extremely helpful in guiding us through the procedure and responding to any questions we had. We were able to fully utilize all of the features of the platform once we got the hang of it, which has helped us streamline our operations and offer our customers a seamless experience.Regarding pricing, although Vagaro may be more expensive than other options, I believe it is well worth the money. For instance, the customizable gift certificate feature of Vagaro has revolutionized our company. Our ability to make and sell gift certificates online has helped us increase sales and bring in new customers.

I love the price and simplicity of booking salon services with the appointment reminder texts it sends on my behalf there are little to no no shows. It also allows double booking and online booking if you choose to use that feature.

I struggle to get the register and printer/credit card reader to sync and have called customer service a few times over the years. For some reason it doesn’t work like it should. I’m always using my square credit card reader as a backup and the key to open the register for change.

Vagaro is a planning, booking, and retail location programming that can assist organizations with smoothing out their tasks and further develop client experience. Here are a portion of the critical advantages of utilizing Vagaro:1.User-accommodating point of interaction: Vagaro offers a natural and easy to understand interface that makes it simple to oversee arrangements, client data, and monetary exchanges.2.Automated arrangement planning: Vagaro permits clients to book arrangements online all day, every day, saving staff time and decreasing the probability of booking clashes.3.Customer administration: Vagaro stores client data and history, making it simpler for organizations to follow client inclinations and buy history.4.Financial administration: Vagaro coordinates with installment frameworks and permits organizations to follow income, process exchanges, and deal with their funds progressively.5.Marketing instruments: Vagaro offers a set-up of showcasing devices, including email advertising, virtual entertainment joining, and designated advancements, to assist organizations with arriving at new clients and hold existing ones.6.Accessibility: Vagaro is available from any gadget with a web association, making it simple to oversee arrangements and client data in a hurry.7.Integration with different devices: Vagaro incorporates with various different instruments, including schedules, installment frameworks, and showcasing stages, to give a far reaching answer for

Vagaro is a planning and booking programming utilized by organizations in different businesses like magnificence and wellbeing, wellness, and occasions. In any case, similar to any product, it has its advantages and disadvantages. A portion of the cons of utilizing Vagaro include:UI: A few clients have detailed that the UI isn't easy to understand and can be confounding, particularly for the individuals who are not well informed.Restricted customization choices: A few clients have detailed that the customization choices for the planning page are restricted and that they might want to see more choices accessible.Client care: A few clients have detailed that client service can be delayed to answer and that the help group may not generally have the option to determine specialized issues.Joining issues: A few clients have revealed that the mix with other programming and frameworks can be tricky and may bring about blunders or information misfortune.Cost: A few clients have detailed that the expense of utilizing Vagaro is high contrasted with other planning programming, particularly for organizations that have a high volume of arrangements.It's vital to remember that these cons may not have any significant bearing to all clients and that numerous organizations are as yet happy with the product. Prior to going with a choice, it's prescribed to consider your business needs and exploration a few choices to see as the best fit.

Easy to use for both Staff and Online Booking for Clients.
Staff loves the App to keep an eye on booking.
Marketing tools are a good business driver.
Business reports are getting better with every update.
Online tutorials are great for new staff learning system.
Online chat option is AWESOME!
Customer Service is A+

-Cancelation/ Waiting List needs to be better- it's currently not useable for the large number of requests we have for a cancelation list.
-We've had some retail snafu's but those are getting better as well.
-Marketing promos could use a "retail" option.
-Checkout could have some updated options like a "hold in cart" so if you have to interrupt a sale you don't lose everything you put in checkout screen.

It is a wonderful site ... vagaro has a huge number of services that it provides to many, whether the owners of institutions of various sizes, freelancers or clients .. In addition to all this, it provides facilities of use for its visitors .. It is great to find one of these sites that provides you with an application that facilitates you Working from your phone... This beautiful and professional application is what I liked the most, and the easy one is what I liked the most...

It is a fairly integrated site and it is great that offers a lot of services ... It is difficult for me to talk in this section about something that I did not like very much .. But I think I was disappointed when I learned that some of the services in Not available in my country ... It is not supported There are many countries, which prevents me from fully benefiting from it.. but despite that, I like it very much ..

This system is the easiest I have used and has the most features for a decent price. Has most of the things I need and clients always comment on how super easy the online booking system is. Needless to say we get a lot of clients booking online
The mobile part of the system is the easiest I have used and you can do so much from your phone

A few things need to be customisable such as the text message system especially in Australia.
Probably needs text message marketing options as well.
It could be a little easier to add services to existing services. You currently have to pretend to checkout the client and add the service there. It's easy to delete or alter services on an existing booking but not to add the service.

I use this software to manage my yoga and massage business. It is a very affordable option that offers the same features as other software for less than half the price. I've turned several friends on to this software and they all agree it is easy to use and easy on the wallet.

Most of my qualms with this software have been updated and fixed! They are constantly adding to the capabilities.

Very affordable for a small business/sole-proprietor. Easy to use, they have videos that show you how to set things up. You can create your own forms or use stock ones they have. The booking site works so much better than SquareUp and doesn't have random maintenance for no reason. Also, WAY cheaper than Mindbody.

As a massage therapist, I have many clients that want to book extras with their sessions, like aromatherapy. Vagaro doesn't allow for an extra to be added, so I have to book them as a separate appointment then make it a double booking.

Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind.

The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps.

I love how easy the setup is. Vagaro walks you through every part of the software so you know exactly what to do and how to use it. Additional features are more advance. Love the build in marketing features and how easy it was to link to my personal website.

cost of additional features. started at $25/ month now to get everything I need I was close to what I was paying for other software companies. However, the customer service is far better.

It is super easy to use, and if it isn't, customer service is there to help. The tutorials help too! TONS! There were a few things I had to give up moving to Vagaro from my old software, but I told customer service about it and not only did they figure out a way for me to still kinda offer the same thing to my clients, soon after, they came out with the option I needed!!! Like they did it just for me!

It's NOT the software I have an issue with...It's payment processing. WAY TOO LONG TO GET PAID when my clients pay through Vagaro. I discourage it mostly.

It was very easy to use and figure out without and specific training . I also like the online booking features and website they give you.

There is no ability to void any transaction when a mistake is made . Also their customer service is awful . Also I was led to believe they had a time clock when in actuality their do not unless you make an additional purchase of cards and a swipe machine .

Is a great drop-and-drag experience. Clients liked it. Integrated soap notes. Built like an app so works really well on a phone or tab. Decent help desk. Simple setup.

HATE so much about it and it is confusing as I think it is built better than most for basic features. Will not integrate with ANYTHING. NO Api or zaps. Terrible reporting. No liability reports, sales tax reports, or cash register reports. Let's clients delete their profiles without telling you which is a problem for record preservation for health care. Shares client info. Ie if you have been to a place that uses vagaro you will show up in EVERY vagaro uses the system. They want to be a Groupon kind of thing so all of their marketing is tied to vagaro marketing on their 'shared' platform of all other businesses that use vagaro and it is terrible and does not work but you cannot use anything else because they are committed to trying to make their weird Groupon thing work. You cannot save your promo codes when booking unless you pay in advance. One year into using it they re-branded as the 'number one booking AND REVIEW software'...oh by the way, your forced to use their internal review platform. You cannot shut it off, so all the reviews that would go to google, go to promoting vagaro traffic instead. These are published on the web and bring vagaro up in search....but are not as good for you as a google or yelp review. ie, they hijack your seo so if your competitor is getting good reviews on google and you are not, your competitor wins.

for the client: accessible through an app, sign up with facebook as well, automatic emails and or texts to confirm appts, client may cancel appt, online forms easy to fill out
for myself: accessible through the app, very easy to schedule and reschedule and cancel appts, a complete custom menu with limitless editing, email and text marketing, inventory easy to do using smartphone and barcodes, check out very efficient online, always choices, no need for a receptionist and very few telephone calls. Automatic confirmation of appts go to the client's email or text for them to add to their calendar

In Canada clients can't purchase on the website, although I do use Anycard online e-giftcards with the Stripe availability and clients can etransfer me directly or phone in their credit card for an online gift certificate.
Must purchase an extra website feature if wanting more space for pictures, etc, so I end up posting on Instagram with examples, before and after.
No feature to post videos, but I understand the site is looking in to this feature

Vagaro is bette price than competitors and has a pretty up to date UI. It makes online reservation reasonably which is a must when trying to attract millennials. It tries to bring everything in house which could create opportunities for tighter integration. There is some hope that the software will improve as there is a lot of low hanging fruit and their CEO/Head of product has a clear strategy on how to take on the market. Support can be pleasant and responsive if you encounter the right staff. They have a lot of advanced features (though they are missing a lot of polish an finesse-- see below)

Some of the ui is non intuitive but with creative searching of the support site you can find the answer. It's better if you can get someone to handhold you through the process--- and that's a big if. Software is missing some pretty basic features:
1/ Unable to link directly to a service provider, class, workshop, package, etc. It makes it very difficult to promote these things via ads or social media
2/ E-mails lack calendar reminder attachment for people to add to their calendar
3/ Lack of a list for classes/workshops. Older populations have difficulty finding or seeing the search bar for the classes.
4/ Lacking HIPAA support despite having SOAP note support
5/ Inability to customize new client email, appointment reminders etc.
6/ Inability to run new client discounts.
7/ Inability to actually see how the customers will actually interact with the platform as documentation / demo is woefully inadequate.
8/ Workshops feature is pretty haphazardly put together. It's just a class that runs over a series of dates. No options for early bird pricing. No options for custom dates. You're better off handling workshops through eventbrite or eventbee.
9/ Inability to provide detailed feed back such as this. I'm a customer who's paying _despite_ their shortcomings. I may have even conducted more user testing on Vagaro than the employees. They seem content in having their dirty laundry aired in a public medium.

The calendar is easy and self explanatory. It seems easy to use Even for people with no computer experience . If you're still using pencil and paper , this is way better than that . Probably a great product for both renters. Clients like notification system.

If you've used any other salon softwares that are in a high performance category as far as reporting and/or user experience this will not suit your needs . It is very rudimentary in its performance . It does not allow for any customization in reports or in applications .
Many features are archaic and need updating. The feature to logout users after a certain amount of time can't recognize the difference between idle and not idle so it will log you out and lose your work in the middle of a session . The "marketing" section is mediocre at best . IF you've already been running a computerized operation for 5 yrs or more, you will find the software completely inefficient . It does not save your work if you're in the middle of procedures when it logs out . It cannot tell the difference between tasks in progress and idleness . If you leave the program wide-open and it doesn't log anybody out automatically, then your separate users have no recognition within the system, Unless they individually and manually log themselves in-and-out every time . SO MANY SILLY TIME WASTING things that MUST be done manually every session. Yuck.

integration wasn't difficult , even if your not technology savvy its still very easy to learn and setup . Stylists and customers love it! from reminders to booking . Ease of use is very impressive with both. And as Stylists we have not even tapped into the full or depth of tools that vagaro offers. Iv'e tried others and hands down Vagaro is a win/win for you and customers. There's a video tutorial for every feature . My wish to grow salon or to multiple salons to take full advantage of the minds that built and continue to maintain/improve the perfection of Vagaro.... "Very Grateful"

No complaints and every now and then we'll hear something didn't work . But it's usually the User, the Cell service or Internet. NO COMPLAINTS VAGARO. I really don't have a complaint....unless you have the capability to read my mind , print real money, oh! let me customize my OWN colors , i love the Vagaro orange , sometimes black.....lol...keep up the great work!!!

Cost of the service compared to others on the market, such as MindBody.

Vagaro Support is the worst I've ever worked with. We have been working on getting our small business on Vagaro's platform since April. It is now Aug, & we are still not up and running. Everything we are doing is Out-of-the-Box. No customization. However, support has not been able to complete our import, so we've been paying a monthly fee since April for a service we cannot use. They are horrible at responding to requests for status updates. I'll email support multiple times and they don't respond for weeks, if at all. The only time I can make any headway on our import is if I work on it myself, or when I start calling them daily (sometimes 2x/day). Then we make a little progress only to begin the cycle again a few days later with me being ghosted. If you're looking to use Vagaro for your business, don't. We are at the point where we are willing to take the sunk cost on the money & significant amount of time we have put into this and start over with one of Vagaro's competitors, such as MindBody.

The ease of use, and the fact that clients get repeat reminders. It has increased client retention. It also shows new clients that I am serious about the business. The website was so easy to set up.

It does not work with Square. I was using Square before I started with Vagaro. I love Square too. I think the ability to text blast would be great. I know it takes me days to read my own email. A text is read that day. I do wish I had more space on the website. I do offer more services than the average cosmetologist. I also wish there was an easier way to get products that I sell into Vagaro. I think this should be something that Booking systems and beauty companies work on together. it would be great if you could just dropa Dermalogica App into Vagaro. When prices change all products are updated. and so on . Any product line that a salon or spa could use should have something to just ad in easy peasy.