Vagaro

Salon-, Spa-, Fitness- und Business-Software

Gesamtbewertung

4,7 /5
(3 071)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,6/5
Bedienkomfort
4,6/5
Kundenbetreuung
4,7/5

95%
haben diese Anwendung empfohlen
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3071 Bewertungen

Barbara
Gesamtbewertung
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Meine Erfahrungen mit Vavaro

Bewertet am 10.3.2023

Vorteile

Die Einfachheit der Bedienöberfläche der App

Nachteile

Die Sicherheit der Bezahlmöglichkeitenfinde ich prima,ebenfallsdie Erinnerungmails

Axel
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

It's great but unnecessary

Bewertet am 12.7.2022

It's awesome really really awesome but like I said is not necessary for small companys, maybe if you grow up in the future it is a better idea. Is your decision.

Vorteile

It's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.

Nachteile

I really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.

In Betracht gezogene Alternativen

Google Calendar

Warum Vagaro gewählt wurde

It's free

Zuvor genutzte Software

Google Calendar

Gründe für den Wechsel zu Vagaro

free

Antwort von Vagaro Übersetzen auf: Deutsch

Hello Axel. We appreciate the review. We'll definitely take your feedback into consideration.

Aimee
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Software for Use with Your Business and Website Integration

Bewertet am 11.3.2023

It's too soon to tell.

Vorteile

The integration process was easy, once I was able to learn how to properly create my services and class options that made sense for my business while using the software.

Nachteile

There is a lot of back an forth I had to do, in figuring out which items to add in which priority order for the ease of use and productivity during the process of integration. It took more time than I expected to learn the software, but I am happy with how it turned out.

In Betracht gezogene Alternativen

17hats

Gründe für den Wechsel zu Vagaro

I needed the option of being able to have CRM and the capability of enrolling multiple people for the same class, and have their enrollment be trackable and connected to their contact info.
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Small Business owners, look elsewhere

Bewertet am 7.10.2022

See above.

Vorteile

Cheaper than others, but you get what you pay for in that it is glitchy and customer support is incompetent in troubleshooting.

Nachteile

POOR CUSTOMER SERVICE AND LACK OF EFFECTIVE SOLUTIONS. GLITCHY SOFTWARE. Vagaro USED to be a viable solution, but it is glitchy and tech support is (respectfully) incompetent when it comes to troubleshooting.

It has been 4 days now of lost revenue and frustrated clients for my business. The only option that your customer service has been giving me is that they are trying to "replicate" the issue but haven't come up with a reasonable solution. They sent the issue to the developers two days ago. By the time we expect a response, it will be one week of lost revenue.

We have had over a DOZEN clients report that they aren't able to complete checkout and all they keep getting is a "spinning red wheel." The solution offered by your tech support was to "refresh their cache," and to "change browsers" which is an unreasonable option to even offer, since there are clients who may not be even reporting issues and won't have that direction from us. No one from Vagaro has openly admitted that their is an issue with the software. This is inauthentic as how can over a dozen clients have issues with their web browsers or history(#gaslight)? It's clearly on your end yet no one has owned up to it at Vagaro.

We are looking to switch due to lack of transparency, effective customer service and technical support.

Victoria Vásquez
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 10 000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Pleasantly Surprised by the Ease of Use of Vagaro

Bewertet am 21.1.2023

I have been very impressed with Vagaro. The set up process was easy, the interface was intuitive, and the help documentation was comprehensive. I have had a great overall experience with Vagaro and would definitely recommend it to others.

Vorteile

I was pleasantly surprised by how easy it was to use Vagaro. The interface was intuitive and the help documentation was comprehensive. I was able to quickly set up my account and start using the service right away. Overall, I'm very pleased with the experience!

Nachteile

The one downside I found to Vagaro is that it doesn't offer any additional features such as customer loyalty programs or additional marketing tools. These features would be great additions to an already great service.

Jayvee
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Discover the Benefits of Using Vagaro: An Honest Review

Bewertet am 16.3.2023

I find Vagaro to be a comprehensive platform with a variety of useful features for managing my work schedule and client appointments. I am able to manage my time and book appointments quickly and effectively thanks to the scheduling tools, which are simple to use. I also like that I can talk to my customers through the platform, which helps me stay organized and make sure I'm giving good service.The marketing tools are one aspect of Vagaro that I particularly like. The capacity to send email crusades and advance my administrations via virtual entertainment has assisted me with drawing in new clients and develop my business. Also, the portable application makes it simple to deal with my timetable and arrangements in a hurry, which is significant for my bustling timetable.The Vagaro customer support team has been responsive and helpful in resolving any issues I have encountered with the software. Overall, Vagaro is a useful tool for me to use in managing my job.

Vorteile

The tools for scheduling and managing appointments on the platform are one feature that I can highlight. Businesses can use these tools to schedule appointments, manage staff schedules, and communicate with customers more effectively. This can assist me as an employee in organizing my workday more effectively, minimizing scheduling conflicts, and ensuring that I am providing high-quality service to my customers.Vagaro's marketing tools, like email campaigns and social media integrations, are another useful feature. Businesses may be able to benefit from these tools by acquiring new customers and retaining existing ones, which may result in increased revenue and growth opportunities. This could result in more customers and possibly higher earnings for you as an employee.In general, the information that is made public about Vagaro suggests that it is a comprehensive platform that can assist businesses in the beauty, wellness, and fitness sectors in streamlining their operations and expanding their customer base.

Nachteile

The fact that Vagaro is a web-based platform necessitates a dependable internet connection to function is one potential issue. Booking appointments or using other platform features may be difficult if the internet connection is sluggish or unreliable.The fact that Vagaro is primarily intended for fitness, wellness, and beauty businesses is another potential issue. It's possible that the platform won't be as useful or relevant to an employee's needs if they work in a different industry.Lastly, some customers have complained that Vagaro's customer support can be slow or unresponsive. As an employee, if the platform were to have a technical or other issue, it could be frustrating and could affect my ability to provide high-quality service to my customers.

Jeff
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Get More Customers and Boost Your Sales with Vagaro

Bewertet am 12.3.2023

Vagaro has been an indispensable tool for us in streamlining our operations and expanding our online presence. Perhaps of the most serious issue we looked prior to utilizing Vagaro was dealing with our arrangement appointments and client information, which frequently brought about mistakes and twofold appointments.We have, however, been able to effectively manage our appointments and customer data in a centralized location since implementing Vagaro, significantly reducing errors and confusion. We have been able to optimize our workflow using Vagaro's comprehensive scheduling and management tools, which has given us more time to concentrate on providing superior customer service.Additionally, Vagaro's customizable gift certificates have revolutionized our sales. We can make gift declarations to sell on the web, which has permitted us to contact a more extensive crowd and draw in new clients. We have also made use of Vagaro's social media marketing tools to advertise our services and make ourselves more visible online, which has resulted in a significant rise in bookings and sales.Although there is a learning curve when using Vagaro for the first time, the platform's numerous features and excellent customer support have made the process much easier. Even though Vagaro's pricing may be higher than that of some other salon management software options, the advantages we have reaped far outweigh the cost of the software.

Vorteile

Allowing businesses to create and sell gift certificates online, this feature has helped us increase sales. We have been able to personalize these certificates, making them more appealing to customers as gifts for loved ones. This has made the company more visible to a broader audience, which has resulted in more bookings and revenue.The social media marketing tools that Vagaro provides are yet another great feature that has been beneficial to us. We can now easily advertise our products and services on social media platforms like Instagram and Facebook thanks to these tools. We use the platform to schedule and publish posts, monitor their social media performance, and interact with their followers all from a single location. Online visibility has increased as a result, bringing in new customers and exposing them to a wider audience.

Nachteile

The platform has a steep learning curve and can be expensive for some businesses. However, I believe that Vagaro's advantages outweigh these potential disadvantages.I have to admit that learning how to use all of Vagaro's features took some time when we first started using it. On the other hand, the Vagaro support team was extremely helpful in guiding us through the procedure and responding to any questions we had. We were able to fully utilize all of the features of the platform once we got the hang of it, which has helped us streamline our operations and offer our customers a seamless experience.Regarding pricing, although Vagaro may be more expensive than other options, I believe it is well worth the money. For instance, the customizable gift certificate feature of Vagaro has revolutionized our company. Our ability to make and sell gift certificates online has helped us increase sales and bring in new customers.

Amber
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Salon Owner

Bewertet am 21.2.2023

I am happy using this for our salon booking system and calendar.

Vorteile

I love the price and simplicity of booking salon services with the appointment reminder texts it sends on my behalf there are little to no no shows. It also allows double booking and online booking if you choose to use that feature.

Nachteile

I struggle to get the register and printer/credit card reader to sync and have called customer service a few times over the years. For some reason it doesn’t work like it should. I’m always using my square credit card reader as a backup and the key to open the register for change.

In Betracht gezogene Alternativen

Schedulicity

Warum Vagaro gewählt wurde

Price was extremely higher.

Zuvor genutzte Software

Mindbody
Hemant
Gesamtbewertung
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Review for Vagaro

Bewertet am 12.2.2023

Overall, Vagaro is a well-regarded business management software solution that has I found positive reviews for its features and ease of use.Vagaro is a cloud-based software platform that provides business management solutions for various service-based businesses such as spas, salons, and fitness studios. The software is designed to manage appointment scheduling, customer management, marketing, and financial reporting

Vorteile

Vagaro is a planning, booking, and retail location programming that can assist organizations with smoothing out their tasks and further develop client experience. Here are a portion of the critical advantages of utilizing Vagaro:1.User-accommodating point of interaction: Vagaro offers a natural and easy to understand interface that makes it simple to oversee arrangements, client data, and monetary exchanges.2.Automated arrangement planning: Vagaro permits clients to book arrangements online all day, every day, saving staff time and decreasing the probability of booking clashes.3.Customer administration: Vagaro stores client data and history, making it simpler for organizations to follow client inclinations and buy history.4.Financial administration: Vagaro coordinates with installment frameworks and permits organizations to follow income, process exchanges, and deal with their funds progressively.5.Marketing instruments: Vagaro offers a set-up of showcasing devices, including email advertising, virtual entertainment joining, and designated advancements, to assist organizations with arriving at new clients and hold existing ones.6.Accessibility: Vagaro is available from any gadget with a web association, making it simple to oversee arrangements and client data in a hurry.7.Integration with different devices: Vagaro incorporates with various different instruments, including schedules, installment frameworks, and showcasing stages, to give a far reaching answer for

Nachteile

Vagaro is a planning and booking programming utilized by organizations in different businesses like magnificence and wellbeing, wellness, and occasions. In any case, similar to any product, it has its advantages and disadvantages. A portion of the cons of utilizing Vagaro include:UI: A few clients have detailed that the UI isn't easy to understand and can be confounding, particularly for the individuals who are not well informed.Restricted customization choices: A few clients have detailed that the customization choices for the planning page are restricted and that they might want to see more choices accessible.Client care: A few clients have detailed that client service can be delayed to answer and that the help group may not generally have the option to determine specialized issues.Joining issues: A few clients have revealed that the mix with other programming and frameworks can be tricky and may bring about blunders or information misfortune.Cost: A few clients have detailed that the expense of utilizing Vagaro is high contrasted with other planning programming, particularly for organizations that have a high volume of arrangements.It's vital to remember that these cons may not have any significant bearing to all clients and that numerous organizations are as yet happy with the product. Prior to going with a choice, it's prescribed to consider your business needs and exploration a few choices to see as the best fit.

Tynne
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Customer Service Knows Me Well!

Bewertet am 31.8.2016

We've been using Vagaro since opening in Feb 2015 and we've seen many changes and updates and 99% of them have been fabulous. The development team is pretty receptive to new ideas and I see requests that we've made become a "new feature" many times so I know they are listening to the needs of their customer.
Customer Service Chat knows me well... even though I wonder if they do a quick game of "Rock...Paper....Scissors" when they see me pop up on chat they're always happy to answer a question and walk us through something. :)
The software itself is very user friendly and most of our clients say that the online booking features are fast and easy!
I have no doubt that Vagaro will get better as they grow more customers. I'm sure for the independent service provider the core needs are 100% met. As larger salons join Vagaro the features that bigger salon/spas need and want will be added.
Thanks Team Vagaro for a great booking/business software!
~Tyne & Team Zoi'A Spa & Salon

Vorteile

Easy to use for both Staff and Online Booking for Clients.
Staff loves the App to keep an eye on booking.
Marketing tools are a good business driver.
Business reports are getting better with every update.
Online tutorials are great for new staff learning system.
Online chat option is AWESOME!
Customer Service is A+

Nachteile

-Cancelation/ Waiting List needs to be better- it's currently not useable for the large number of requests we have for a cancelation list.
-We've had some retail snafu's but those are getting better as well.
-Marketing promos could use a "retail" option.
-Checkout could have some updated options like a "hold in cart" so if you have to interrupt a sale you don't lose everything you put in checkout screen.

Ahmad
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Vagaro, The House of professionals

Bewertet am 11.2.2023

For a long period of time I was suffering from excessive obesity and I was always trying to fix it, but it was getting worse because I do not have a professional and experienced nutritionist and trainer ... I got to know vagaro by chance .. It was a coincidence that changed my life .. through vagaro I contacted a professional freelancer in the field of physical education .. He offered me nutritional and training programs ... Now I am very attractive ... Thank you vagaro

Vorteile

It is a wonderful site ... vagaro has a huge number of services that it provides to many, whether the owners of institutions of various sizes, freelancers or clients .. In addition to all this, it provides facilities of use for its visitors .. It is great to find one of these sites that provides you with an application that facilitates you Working from your phone... This beautiful and professional application is what I liked the most, and the easy one is what I liked the most...

Nachteile

It is a fairly integrated site and it is great that offers a lot of services ... It is difficult for me to talk in this section about something that I did not like very much .. But I think I was disappointed when I learned that some of the services in Not available in my country ... It is not supported There are many countries, which prevents me from fully benefiting from it.. but despite that, I like it very much ..

Leasa
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy and most of all fun!

Bewertet am 6.10.2020

Even my least tech savy staff love this app. It's like their own little business is their pocket.
You can update colour themes and making the app look visually pretty and personalised is also a great feature.
Overall it does what I need it to do and makes my life easier. What else could you ask for.

Vorteile

This system is the easiest I have used and has the most features for a decent price. Has most of the things I need and clients always comment on how super easy the online booking system is. Needless to say we get a lot of clients booking online
The mobile part of the system is the easiest I have used and you can do so much from your phone

Nachteile

A few things need to be customisable such as the text message system especially in Australia.
Probably needs text message marketing options as well.
It could be a little easier to add services to existing services. You currently have to pretend to checkout the client and add the service there. It's easy to delete or alter services on an existing booking but not to add the service.

In Betracht gezogene Alternativen

Timely

Warum Vagaro gewählt wurde

It had the most features of any products I had previously used and each update just makes it better and better

Zuvor genutzte Software

Simple Salon

Gründe für den Wechsel zu Vagaro

More features and easier to use

Antwort von Vagaro Übersetzen auf: Deutsch

Hi Leasa, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!

Caitlyn
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Recommend

Bewertet am 15.5.2020

Vagaro helps me organize all of my forms, treatment notes, and private yoga notes all in one safe place.

Vorteile

I use this software to manage my yoga and massage business. It is a very affordable option that offers the same features as other software for less than half the price. I've turned several friends on to this software and they all agree it is easy to use and easy on the wallet.

Nachteile

Most of my qualms with this software have been updated and fixed! They are constantly adding to the capabilities.

In Betracht gezogene Alternativen

Mindbody, WellnessLiving und Square Appointments

Warum Vagaro gewählt wurde

Mindbody was incredibly pricey, not as user friendly according to staff, and doesn't have as many integration options.

Zuvor genutzte Software

Mindbody

Antwort von Vagaro Übersetzen auf: Deutsch

Hi Caitlyn, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

Elizabeth
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Easy to setup and use

Bewertet am 17.1.2021

Vorteile

Very affordable for a small business/sole-proprietor. Easy to use, they have videos that show you how to set things up. You can create your own forms or use stock ones they have. The booking site works so much better than SquareUp and doesn't have random maintenance for no reason. Also, WAY cheaper than Mindbody.

Nachteile

As a massage therapist, I have many clients that want to book extras with their sessions, like aromatherapy. Vagaro doesn't allow for an extra to be added, so I have to book them as a separate appointment then make it a double booking.

In Betracht gezogene Alternativen

Mindbody, MassageBook, Schedulicity und Noterro

Warum Vagaro gewählt wurde

Square had JUST started to offer forms for clients to fill out, and because they just released that feature, it was in a terrible state. First time clients needed to fill out AT LEAST 4 forms, sometimes up to 6 depending on what they were coming in for. Square would have me send each of those forms out individually. So a first time client would receive not only the booking email and reminder email, but 4 separate emails for paperwork. Who has time for that?!

Zuvor genutzte Software

Square Point of Sale

Gründe für den Wechsel zu Vagaro

All the other products were missing a component I was wanting. Some didn't have a good booking site. Some didn't include a POS system. Some were just too expensive. Vagaro was the most similar to Square, but better.

Antwort von Vagaro Übersetzen auf: Deutsch

Hi Elizabeth, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!

Amy
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Best value for features, support level & price

Bewertet am 27.12.2020

I researched/test run softwares for 2 years, after working in the industry and already using several different ones including for other industries. Vagaro hands down offers the best product for the money with additional features than most that allow for things like customizable memberships and rewards programs. Their service email/call system could be much better organized to be efficient & effective. If they allowed for the reps to manage a portfolio of clients with direct email/phone for questions instead of the constant "zone defense" approach it would fit the company goals and values much better. The customer service reps, however, are generally pretty awesome and committed to resolving the issues. Everyone's time would better spent in a focussed system opposed to the chaotic approach they currently have.

Vorteile

Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind.

Nachteile

The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps.

In Betracht gezogene Alternativen

Square Appointments

Warum Vagaro gewählt wurde

MB is okay but the software limitations made all kinds of important things confusing like financial reports. For years I gave them thoughtful feedback but there was never an investment in the software improving in the slightest way. Vagaro is the opposite of this, constantly implementing customer feedback.

Zuvor genutzte Software

MassageBook

Gründe für den Wechsel zu Vagaro

I used Square Appointments between Massagebook and Vagaro. I still use Square for my email marketing as I like it much more than Vagaro's. Square is wonderful with fantastic service as well. They are just limited and do not offer the HIPPA compliance, intake forms, memberships, rewards program that Vagaro does.

Antwort von Vagaro Übersetzen auf: Deutsch

Hi Amy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think.

HEATHER
Gesamtbewertung
  • Branche: Kosmetik
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Smart choice

Bewertet am 2.1.2020

Vorteile

I love how easy the setup is. Vagaro walks you through every part of the software so you know exactly what to do and how to use it. Additional features are more advance. Love the build in marketing features and how easy it was to link to my personal website.

Nachteile

cost of additional features. started at $25/ month now to get everything I need I was close to what I was paying for other software companies. However, the customer service is far better.

In Betracht gezogene Alternativen

Booker und Mindbody

Warum Vagaro gewählt wurde

price/ outdated. harder to do marketing through their software. too many steps. lots of error codes and it got to the point almost everyday something was wrong.

Gründe für den Wechsel zu Vagaro

Customer service, easy to use. updated marketing. looks more professional than others.

Antwort von Vagaro Übersetzen auf: Deutsch

Hello Heather,

We are very pleased to hear you are happy with our software and our Support team! You are correct, the price does incrementally increase with the level of use - Vagaro is $25 a month for a single user and $10 for each additional user on your account up to seven total users. Anything above and beyond seven users are free. We also offer premium features such as credit card processing, email & text marketing, online forms and check-in app which attract an additional fee.

Our Support staff is here to answer any additional questions you may have or walk you through the full functionality of the software, to ensure you are getting the most value for your money. Don't hesitate to reach out to us via phone at (925) 464-1932, or send an email to [email protected] and one of our agents will respond quickly.

Regards,
Dan C.

Cynthia
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Love Vagaro!

Bewertet am 10.8.2021

I'm saving a lot of space not having to keep a paper schedule. Taxes are way easier, and if I used the software how it was meant to be used, it would be even easier. Baby steps! Haha.

Vorteile

It is super easy to use, and if it isn't, customer service is there to help. The tutorials help too! TONS! There were a few things I had to give up moving to Vagaro from my old software, but I told customer service about it and not only did they figure out a way for me to still kinda offer the same thing to my clients, soon after, they came out with the option I needed!!! Like they did it just for me!

Nachteile

It's NOT the software I have an issue with...It's payment processing. WAY TOO LONG TO GET PAID when my clients pay through Vagaro. I discourage it mostly.

Cassandra
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Easy to use / lacking functionality

Bewertet am 3.2.2020

I used Vagaro for a couple years but got rid of it because of how often their site would crash or freeze. I gave it another try after years with a desktop software because I was looking for a cloud based booking company . It was catostrophic to my salon . They didn’t transfer most of what was promised ( that I paid for) . I spend 3 days transferring all of my own things ( services products etc) then when I ran my payroll was all calculated wrong by hundreds of dollars . No one could tell me why . If is impossible to get a hold of anyone to speak to when you need help and when how do finally they act like they could care less. The functionality and detail just is not there ,

Vorteile

It was very easy to use and figure out without and specific training . I also like the online booking features and website they give you.

Nachteile

There is no ability to void any transaction when a mistake is made . Also their customer service is awful . Also I was led to believe they had a time clock when in actuality their do not unless you make an additional purchase of cards and a swipe machine .

In Betracht gezogene Alternativen

Iris Works

Warum Vagaro gewählt wurde

I was looking for a cloud based booking system as opposed to a software one

Zuvor genutzte Software

DaySmart Salon

Gründe für den Wechsel zu Vagaro

I did not choose it. I ended up using a cloud based version of salon iris .
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Alternative Medizin
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Wanted to love this but they are going the wrong direction

Bewertet am 5.2.2022

I liked it but it limited our growth so we had to switch. If it had just have been me as a solo act I would have stayed.

Vorteile

Is a great drop-and-drag experience. Clients liked it. Integrated soap notes. Built like an app so works really well on a phone or tab. Decent help desk. Simple setup.

Nachteile

HATE so much about it and it is confusing as I think it is built better than most for basic features. Will not integrate with ANYTHING. NO Api or zaps. Terrible reporting. No liability reports, sales tax reports, or cash register reports. Let's clients delete their profiles without telling you which is a problem for record preservation for health care. Shares client info. Ie if you have been to a place that uses vagaro you will show up in EVERY vagaro uses the system. They want to be a Groupon kind of thing so all of their marketing is tied to vagaro marketing on their 'shared' platform of all other businesses that use vagaro and it is terrible and does not work but you cannot use anything else because they are committed to trying to make their weird Groupon thing work. You cannot save your promo codes when booking unless you pay in advance. One year into using it they re-branded as the 'number one booking AND REVIEW software'...oh by the way, your forced to use their internal review platform. You cannot shut it off, so all the reviews that would go to google, go to promoting vagaro traffic instead. These are published on the web and bring vagaro up in search....but are not as good for you as a google or yelp review. ie, they hijack your seo so if your competitor is getting good reviews on google and you are not, your competitor wins.

Antwort von Vagaro Übersetzen auf: Deutsch

Hello. Thank you for your feedback as we take all customer reviews seriously. We sincerely apologize for your service experience and have provided this information to our development team for further review. If you would like to provide additional context, we would welcome an email at [email protected]

Christine
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Made my aesthetic career easy and increased revenue

Bewertet am 25.4.2020

Excellent! I can be anywhere there is wifi if a client wants to change their appt or has questions about booking or cancelling their appt. This site has saved me so much time, paper with online receipts, and is so efficient with the automatic appt confirmation. It has helped me be very efficient with organizing time, appts and has helped to increase revenues.Very up to date and easy to use from my iPhone or laptop!

Vorteile

for the client: accessible through an app, sign up with facebook as well, automatic emails and or texts to confirm appts, client may cancel appt, online forms easy to fill out
for myself: accessible through the app, very easy to schedule and reschedule and cancel appts, a complete custom menu with limitless editing, email and text marketing, inventory easy to do using smartphone and barcodes, check out very efficient online, always choices, no need for a receptionist and very few telephone calls. Automatic confirmation of appts go to the client's email or text for them to add to their calendar

Nachteile

In Canada clients can't purchase on the website, although I do use Anycard online e-giftcards with the Stripe availability and clients can etransfer me directly or phone in their credit card for an online gift certificate.
Must purchase an extra website feature if wanting more space for pictures, etc, so I end up posting on Instagram with examples, before and after.
No feature to post videos, but I understand the site is looking in to this feature

In Betracht gezogene Alternativen

Wix, Insight und Mindbody

Gründe für den Wechsel zu Vagaro

>Wix: is limited with the menu and didn't fit my spa menu and booking needs at all >Insight: I am familiar with but thought it was too expensive and did not like the booking method, as I have used it at a salon previously >Mindbody: I did purchase 2013 and used for a year when I had a large spa and staff. It was very expensive at the time and I had to buy all of their equipment for the program to work. Best suited for a large spa with many employees, as for myself as the sole service provider, I don't need a program for employee or contractor commission.

Antwort von Vagaro Übersetzen auf: Deutsch

Hi Christine, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you!

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Okay, but only because the competition is more terrible.

Bewertet am 13.11.2018

Customer service can be spotty. Their support site is reasonable for the basic cases but is severely lacking in the actual nitty gritty of running the operations-- for example issuing refunds and voiding transacions is non-intuitive. Support team ignored my request for a demo. Support team dropped entirely off of my live chat and after ignoring half of my questions, and when they were responsive didn't actually address my full question. Their 30 day trial is a bait and switch since you can't actually test or try the billing flow from the customer's prospective without paying for the first month. I wouldn't go as far as to say that they are scammy but it certainly does not leave a good impression.

Their software is feels designed for salons with a minimal attempt to hamstring it into a fitness scenarios. It can work ok for a sole proprietor in this sense but for anyone who is running a gym with more than one instructor you're stuck between a reasonably good looking piece of software lacking in many features for a reasonable(ish) price and other dated alternatives which checks for more boxes but comes with it's own baggage.

It pains me to says that I'm with this company despite all of their shortcomings. Interactions with support can be pleasant punctuated by frustration. Fairly basic things which are missing is, again frustrating. Choosing Vagaro over the competition is like choosing Comcast because the only other option is get dial up.

Vorteile

Vagaro is bette price than competitors and has a pretty up to date UI. It makes online reservation reasonably which is a must when trying to attract millennials. It tries to bring everything in house which could create opportunities for tighter integration. There is some hope that the software will improve as there is a lot of low hanging fruit and their CEO/Head of product has a clear strategy on how to take on the market. Support can be pleasant and responsive if you encounter the right staff. They have a lot of advanced features (though they are missing a lot of polish an finesse-- see below)

Nachteile

Some of the ui is non intuitive but with creative searching of the support site you can find the answer. It's better if you can get someone to handhold you through the process--- and that's a big if. Software is missing some pretty basic features:
1/ Unable to link directly to a service provider, class, workshop, package, etc. It makes it very difficult to promote these things via ads or social media
2/ E-mails lack calendar reminder attachment for people to add to their calendar
3/ Lack of a list for classes/workshops. Older populations have difficulty finding or seeing the search bar for the classes.
4/ Lacking HIPAA support despite having SOAP note support
5/ Inability to customize new client email, appointment reminders etc.
6/ Inability to run new client discounts.
7/ Inability to actually see how the customers will actually interact with the platform as documentation / demo is woefully inadequate.
8/ Workshops feature is pretty haphazardly put together. It's just a class that runs over a series of dates. No options for early bird pricing. No options for custom dates. You're better off handling workshops through eventbrite or eventbee.
9/ Inability to provide detailed feed back such as this. I'm a customer who's paying _despite_ their shortcomings. I may have even conducted more user testing on Vagaro than the employees. They seem content in having their dirty laundry aired in a public medium.

Jennifer
Gesamtbewertung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 3.0 /10

Ok for single operator. Not effective for bigger salon.

Bewertet am 3.8.2017

Their customer-service department seems to be filled with condescending 20 somethings who enjoy attempting to make users feel inadequate. The last 3 times I've had to call-in and ask a question or have voice a concern about the product, I've been spoken down to by someone half my age.

Vorteile

The calendar is easy and self explanatory. It seems easy to use Even for people with no computer experience . If you're still using pencil and paper , this is way better than that . Probably a great product for both renters. Clients like notification system.

Nachteile

If you've used any other salon softwares that are in a high performance category as far as reporting and/or user experience this will not suit your needs . It is very rudimentary in its performance . It does not allow for any customization in reports or in applications .
Many features are archaic and need updating. The feature to logout users after a certain amount of time can't recognize the difference between idle and not idle so it will log you out and lose your work in the middle of a session . The "marketing" section is mediocre at best . IF you've already been running a computerized operation for 5 yrs or more, you will find the software completely inefficient . It does not save your work if you're in the middle of procedures when it logs out . It cannot tell the difference between tasks in progress and idleness . If you leave the program wide-open and it doesn't log anybody out automatically, then your separate users have no recognition within the system, Unless they individually and manually log themselves in-and-out every time . SO MANY SILLY TIME WASTING things that MUST be done manually every session. Yuck.

Michael
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

GOD send

Bewertet am 30.7.2021

For a small chair rental salon with no receptionist because there's no need for one, the online booking for customers and especially the reminders 3 days and day before are priceless...and being able to book 24/7 no matter if at home , eating out, rehab, or hospitalized with covid..I can work anywhere. except prison ,no shoelaces, no belt and sure as sh#* no cell phone..lol... just kidding about eating out, ill never book a customer when eating.

Vorteile

integration wasn't difficult , even if your not technology savvy its still very easy to learn and setup . Stylists and customers love it! from reminders to booking . Ease of use is very impressive with both. And as Stylists we have not even tapped into the full or depth of tools that vagaro offers. Iv'e tried others and hands down Vagaro is a win/win for you and customers. There's a video tutorial for every feature . My wish to grow salon or to multiple salons to take full advantage of the minds that built and continue to maintain/improve the perfection of Vagaro.... "Very Grateful"

Nachteile

No complaints and every now and then we'll hear something didn't work . But it's usually the User, the Cell service or Internet. NO COMPLAINTS VAGARO. I really don't have a complaint....unless you have the capability to read my mind , print real money, oh! let me customize my OWN colors , i love the Vagaro orange , sometimes black.....lol...keep up the great work!!!

Julie
Gesamtbewertung
  • Branche: Darstellende Künste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Do Not Use

Bewertet am 13.8.2022

Vorteile

Cost of the service compared to others on the market, such as MindBody.

Nachteile

Vagaro Support is the worst I've ever worked with. We have been working on getting our small business on Vagaro's platform since April. It is now Aug, & we are still not up and running. Everything we are doing is Out-of-the-Box. No customization. However, support has not been able to complete our import, so we've been paying a monthly fee since April for a service we cannot use. They are horrible at responding to requests for status updates. I'll email support multiple times and they don't respond for weeks, if at all. The only time I can make any headway on our import is if I work on it myself, or when I start calling them daily (sometimes 2x/day). Then we make a little progress only to begin the cycle again a few days later with me being ghosted. If you're looking to use Vagaro for your business, don't. We are at the point where we are willing to take the sunk cost on the money & significant amount of time we have put into this and start over with one of Vagaro's competitors, such as MindBody.

In Betracht gezogene Alternativen

Mindbody

Antwort von Vagaro Übersetzen auf: Deutsch

We apologize for your experience; we take matters like this very seriously and want to let you know we are committed to providing excellent customer service. The import process exists to quickly onboard customers coming from other software, in this case the files you sent were custom, so it did not work with any of our (out of the box) automated processes. We provided a Sample File to show the required format, but we never received the data in the correct format. Despite this, our team began making adjustments on your behalf, in an effort to get the data in the proper format. While typical responses occurred next business day, a change of management occurred on your end which did cause some additional delays. Delays could have been avoided entirely had we been provided data in the supplied format; management changes had not occurred, and updates to your terminology were not regularly changed between responses from your business.

Maria
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent Booking System !

Bewertet am 31.8.2016

I really love this booking system . I find it easy to use and reliable. I also love the chat feature. If I don't understand something or need help with something or just plain forgot how to do something Vagaro tech support is there to help. I first got it because I needed a website ASAP to look professional. I also needed a reliable booking system for myself and my clients. it has increased client retention and clients that did not like to book in advance no do so because they don't have to remember to call and then play phone tag until we get to talk. I am a sole proprietor. Even good people forget appointments , with the 3 reminders that clients get its hard to forget to come in. If they still do forget or no show you can check with Vagaro to see if the text actually went through. I had a client that said she never got the message. She seemed honest but I did not see how that could be possible. I checked with Vagaro and there was an issue with her phone service. I don't do this with everyone, but in this case she really did not get the message. I do love that wen a client confirms the appointment the color in the appointment book changes to orange . If not I call them up. I love how it keeps track of what I do and what the clients get. I also love that I can set rules for online booking. I have mine set to 48 hour advance booking notice and then I have to approve it. But its possible to have same day booking open as well or not at all. I can keep track of how I I take payment cash or credit or check. The gift certificates are wondeful too. You can have a little creativity with them. Now and then someone will call when I am closed for a gift. I can send them a gift certificate through email. You can also do email blasts. I think a text blast would be great too, although they don't offer this at the moment. .

Vorteile

The ease of use, and the fact that clients get repeat reminders. It has increased client retention. It also shows new clients that I am serious about the business. The website was so easy to set up.

Nachteile

It does not work with Square. I was using Square before I started with Vagaro. I love Square too. I think the ability to text blast would be great. I know it takes me days to read my own email. A text is read that day. I do wish I had more space on the website. I do offer more services than the average cosmetologist. I also wish there was an easier way to get products that I sell into Vagaro. I think this should be something that Booking systems and beauty companies work on together. it would be great if you could just dropa Dermalogica App into Vagaro. When prices change all products are updated. and so on . Any product line that a salon or spa could use should have something to just ad in easy peasy.