AzureDesk Erfahrungen

It's more streamlined than other similar products, in my experience.

Sometimes certain tickets show up repeatedly in the "unassigned" section.

Very simple to setup and use
Useful Knowledge base

No manual time logging
No Mobile support

We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.

I haven't had any issues to note - so far its been great.

Azure Desk works pretty well for Users support. It offers live chats, tickets monitoring and auto-replies. The best part of the solution is how it is automated with JIRA and Slack, which saves you some time.

I think reporting module should be looked into. Besides, I wish export features were more consistent. Other than that the application is OK.

A streamlined approach to support management with emphasis on team collaboration and educating clients for quick resolutions. Layout of tickets, Dashboards, Knowledge Base and Ticket search function stand out the most to us. AzureDesk is constantly on the improve with very quick response times from their team.

The main areas we are looking for improvement in is a quicker loading speed of tickets and better compatibility across mobile devices.

Price point is really good. The customer support is always very responsive to me. Feature set is pretty basic, but it gets the job done. JIRA integration is a plus.

Seems to have some odd quirks and bugs. I've been working through these with support, so it isn't as bad as it sounds. And none of the bugs so far have been product breaking.

AzureDesk is a software that highlights by its simplicity of use.
After you register, you can start using the product with all its features for only a small fee per agent at month.
The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.
They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there.
We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems.
Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.

I like that the eDesk interface is simple to use, with limited navigation options. This makes it easy for non expert employees to utilize the tools available to them, without getting lost in the software.

The reporting functionality is rather limited. For member facing staff they have the ability to about 3 weeks worth of information, but cannot go back farther, which can cause a bottleneck in workflow.

ease of use and easy access
we are a support company and this makes it very easy to support our clients

reporting is not too easy but is satisfactory for our needs

The product is very easy to use. We installed one day and I was able to complete all things required for my job within one or two attempts.

The layout of the support system could be a little more compact. The approval of updating tickets is sometimes not visible because it is so far in the bottom right.

Ease of use and accessibility price point is good

Back and forth in screens some times it goes down

Extremely supportive when ever there is an issue. Responds immediately anda have patience helps through Skype call also.

Not user friendly when updating user details in ticket. Problem with maintenance of the issues.

General ease of use between user and administrator, great interface.

No Dark Mode, no way to quickly update customer info from the ticket screen, instead having to go to a separate page to edit customer info.

The features are easy to understand, user friendly. It might take some time to get acquainted, but when you reach there your business run as smooth as possible.

I have been a year with them & didn`t find any problem as such.

using this software it help to find the person that is calling the helpdesk and see whats going on in their account.

the least about this software is where to find the stuff but, thats all other then that its easy to use and makes finding the caller's account easy.

The support has been outstanding. Very open to suggestions for improvements, enhancements and changes. The interface is clean and mostly intuitive.

Like most software there is more under the hood than is first obvious. Understanding how to get the most out of it is worth investing the time. Once committed to there were some delightful benefits such as the showing the support centre as if it was the FAQ page for our website. This means we can keep it current and relevant right from within Azuredesk. That brings time leverage to our doorstep.

Clean and uncluttered application, great value for money and the support is great, with no delay in responding to calls. Being able to assign calls to external organisations is also a big benefit to us.

There is some functionality that could be improved upon such as filtering against a number of the picklists, integrating with Social Media, retaining your preferred views etc, but they do appear to recognise change and will consider anything on their roadmap.