Frontdesk Anywhere Erfahrungen

Frontdesk Anywhere

4,4 (122)
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Komplette cloudbasierte Hotelmanagementlösung für Hoteliers

Gesamtbewertung

4,4 /5
(122)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,3/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,5/5

89%
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122 Bewertungen

Cynthia
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A+ Service

Bewertet am 6.4.2020

Excellent!

Excellent!

Vorteile

Frontdesk Anywhere Support Team is the best! They have been there since I started my position in September of 2017. Especially India Metz. She is so supportive and helpful and patient with my blunders. So thankful for all her help and if she is not available others have been there as well. Overall, Frontdesk Anywhere has been a huge asset to the daily runnings of the business and I couldn't ask for a better program or team. Thank you India and to your Team of helpful, patient, friendly and professional reps. Sincerely, Cynthia Brier, Property Manager, Tequesta Palms Inn, Tequesta, Florida

Nachteile

None at this time. I have not had any negative experiences to date.

Saisuporn
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Easy to use with great customer support team

Bewertet am 27.6.2017

Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs...

Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs and Frontdesk anywhrere booking engine. Customers can book with Frontdesk Anywhere booking engine through Facebook and our own website.

Vorteile

What I really like about this software is that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also it's staffs in Thailand are super friendly. When there're some problems, the staffs are willing to help and solve the problems. They also keep on improving the software to serve customers needs.

Nachteile

Even though I'm satisfied with its booking function, when it comes to Point of Sale, Revenues and Report functions, they still have room for improvement. The "analytics" function could be more user friendly and more accurate. Now I still have to make my own reports to double check with reports from the system.

I must say that the main reason I still use this software is that it has a great customer support team!!!

Jack
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Unreliable platform. Occasional double booking.

Bewertet am 3.11.2018

I've been using this software for three years now. No revenue management software despite their...

I've been using this software for three years now. No revenue management software despite their promise to have a system in place.
Credit card processing charges are high due to lack of EMV compliance. Occasional double booking.
Can never reach the sales rep. Trying calling their sales office. No one ever answers the phone. Probably due to their need to filter calls from angry customers.

Vorteile

Simple to use. Easy to set rate. Cloud based system. Customer support usually responds within 48 hours.

Nachteile

Credit card processing can not process as credit card present. Therefore must be charged a higher processing fee.
Channel manager inventory update overhead is usually 5-10 minutes.
No revenue management interface - Their website says they have it, but when I talked with Duetto, they said not available with Frontdesk.

Alexander
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

FDA is easy to learn

Bewertet am 24.4.2020

Overall I have used, Lightspeed, Cloudbeds, Maestro, and some other PMS, however FDA was the most...

Overall I have used, Lightspeed, Cloudbeds, Maestro, and some other PMS, however FDA was the most easy to use.

Vorteile

What I like most about Frontdesk Anywhere is that, its cloudbased so you can litterally pull this up on your phone and check in a guest or charge them for a retail item. I also like how easy it is to learn, this will be very helpful when training as that will take up most of your time. However with FDA, its so easy to pick this up quickly, even if you havent used a PMS system before you will be able to understand this software.

Nachteile

I wish there was a how to guide book, not all PMS systems have it and ive had to make some for other PMS in the past, however FDA does have a vast variety of help pages for each specific function. Just saying would be nice to have a welcome to FDA guide book and start from the basics.

Sarah
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Stop hunting, and make the switch today!

Bewertet am 3.8.2020

We found that with other platforms, customer service was not always available (half-way around the...

We found that with other platforms, customer service was not always available (half-way around the world!), or not easily accessible. With FDA our personal contact is always available and helps solve issues practically immediately. FDA nearly eliminated repetitive and duplicate tasks across many platforms, freeing up literally hours of time for more important tasks. We love it!

Vorteile

Front Desk Anywhere (FDA) is simple, easy to use, and has all the pro features you are looking for to manage a vacation rental business of any size or shape. Features are extensive; reports will give you everything you are looking for and then some. FDA seamlessly and easily integrates with other booking platforms. Access can be granted in various capacities for employees, etc. FDA simply revolutionized our business, pulling everything together in a single platform. Customer service is impeccable, reliable and relatively immediate. Highly recommended!

Nachteile

Set up can be a little cumbersome, but that was simply due to now knowing what to ask. Our personal contact was available to assist with every step of setup, and any questions ongoing. There is a bit of a learning curve with all the features, but lots of resources are provided.

Sal
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Front Desk Anywhere is Awesome !!!

Bewertet am 11.1.2020

Overall experience is fantastic as we been with Front Desk Anywhere for many many years now and we...

Overall experience is fantastic as we been with Front Desk Anywhere for many many years now and we look forward to all the new bells and whistles they will soon come out with.

Vorteile

I like the fact that it has a 30 day tape chart so you may see the whole month and the software is easy to use that comes with many features.

Nachteile

I would like to see a signature pad implemented in the future versions so we all can go paperless.

Henry
Gesamtbewertung
  • Branche: Computer-Hardware
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

So easy to use!

Bewertet am 2.12.2022

Makes online booking so much easier!

Makes online booking so much easier!

Vorteile

Great with online reservations and payment processing options.

Nachteile

Nothing really because it is very easy to use software.

Ben
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best property management system

Bewertet am 20.4.2020

We have great experience with working with fda.

We have great experience with working with fda.

Vorteile

The best thing about FDA is how user friendly it is.

Nachteile

The only thing would be the loading issue on rooms that have been in the system for multiple months. Really nothing else.

In Betracht gezogene Alternativen

innRoad

Warum Frontdesk Anywhere gewählt wurde

Room master was old and outdated. We wanted a online based software.

Gründe für den Wechsel zu Frontdesk Anywhere

The user friendly nature colors etc.
Steve
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Front Desk Anywhere works for us!

Bewertet am 18.6.2020

Vorteile

The software works well, was relatively easy to integrate with our website for online bookings and also with Expedia for direct bookings from them and Tripadvisor. It's easy to make multiple prices for various dates, Christmas, summer, rainy season, etc.

Nachteile

It would be nice to have different language support in the admin section. We operate in Costa Rica where the local language is Spanish, and some of our employees struggle with it a bit.

Verifizierter Rezensent
Gesamtbewertung
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Great value for money and a good system

Bewertet am 3.7.2018

Vorteile

The layout of the platform is good and easy to use, it has more potential for further development and some good reporting functions also available.

Nachteile

The customer service can be improved, it is not very easy to get a problem resolved and sometimes it can be frustrating having to wait for things to happen.

Kamal
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Thank you Frontdesk Anywhere!

Bewertet am 5.7.2020

Vorteile

We've been using Frontdesk Anywhere for several years and we are extremely satisfied.
We've made our choice after trying several alternatives and FDA was the best option.
The ease of use is very important and reduces the training time for new recruits and the possibility of mistakes.

Nachteile

Truly, all the features we need are there and easy to find and use.

Mike
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Could use improvements

Bewertet am 8.4.2020

Although I like FDA, it really needs improvements that would benefit both parties for revenue.

Although I like FDA, it really needs improvements that would benefit both parties for revenue.

Vorteile

I'm truly impressed on how user friendly the system is.

Nachteile

Not credit card protected and had to get outside vendor for CC Security. No tier rates available. Only 1 rate per type instead of making rates by length of stay. Big loss in revenue capabilities for everyone.

Derrick
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Very User Friendly

Bewertet am 30.4.2019

We've been using it for more than 2 years now and I can say that it's very simple to use for a...

We've been using it for more than 2 years now and I can say that it's very simple to use for a software that can provide detailed reports when you need it.

Vorteile

The ease of use and customer support is the best features of this software

Nachteile

Like in any other softwares, you may encounter some lagging or difficulties. Nothing big though

Hal
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Hal Keasler Owner Sea View Inn at the Beach Manhattan Beach Ca.

Bewertet am 10.6.2016

Promises,Promises,Promises that is all we receive. It is always going to be fixed by a certain...

Promises,Promises,Promises that is all we receive. It is always going to be fixed by a certain date--
that date comes and goes and nothing gets done. They talk a good game but nothing gets accomplished.

Vorteile

Cloud based Pleasant Customer Service ---but unable to help.

Nachteile

Unable to locate guest reservations by email or phone#.Cannot send out Thank You letters with
hotel photo.Unable to drop & drag a reservation from 1 room to another if guest decides to stay longer and that room is requested. Chip processing is a problem on CC too. Very Frustrating

Sara
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Satisfaction

Bewertet am 29.10.2018

Great set up. Excellent support team and always there when needed!

Great set up. Excellent support team and always there when needed!

Vorteile

Simple to use and good value for money. Easy to install with adequate training and ongoing help and support when required.

Nachteile

There isn't really anything we don't like about the software - basically we need to utilise more of its resources and reporting but this is an in house issue!

Maryann
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Hotel Management

Bewertet am 14.2.2019

Vorteile

I love the ease of day-to-day reservations and reports.

Nachteile

I do not like when you put in someones name - a million names pop. For example: If I put John Doe - ALL John's pop up even though I put the last name in. It is also very easy to accidentally click on a different name... then you have to start all over.

Rena
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Review

Bewertet am 10.4.2020

Vorteile

love that I am able to access this software from anywhere

Nachteile

sometimes there are a few glitches with logging in

Janine
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

USING FDA FOR SCHEDULING OF 14 HOMES FOR A BUILDER.

Bewertet am 24.7.2015

PROS: ease of viewing the current schedule on tape chart, color coding gives a quick view of what...

PROS: ease of viewing the current schedule on tape chart, color coding gives a quick view of what is scheduled, on hold, blocked etc., housekeeping process is very easy and color coded to give easy view of what is dirty clean etc., auto email of confirmations and cancellations is a plus- time saver that was easily designed for our community complete with driving directions, can put a hold on dates for a guest if waiting for more information and change to a reservation when complete, blocking feature is nice when needed, support is great.

CONS: need to be able to VIEW the entire reservation screen when making a reservation - have to drag to open it EACH TIME to see the bottom selections: hold, block, reserve etc.; need cell for sales associate name - am using "Loyalty" cell in the mean time- would be nice to be able to alter that cell title; would be helpful to have a few cells that we could name as needed that would SHOW on the guest receipt to accommodate many different users, would like a rolling calendar on the left side instead of each individual month

Antwort von Frontdesk Anywhere

Hi Janine,

Thank you for the review and your insightful feedback. We really appreciate hearing from you. It's our goal to bring more customizable options to users. Feedback from customers like you can indeed help shape how we develop and improve Frontdesk Anywhere in the future.

Thanks again and have a pleasant weekend.

Regards,
John

Chaivaree
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Very easy to use

Bewertet am 8.1.2018

Less complicated easy to use

Less complicated easy to use

Vorteile

The system is clear and easy to navigate. When checking the system, the entire columns are self-explanation which made it simple even new joining staff can managed it well.

Nachteile

The system did not separate the income for total revenue in each period clearly. For example guest have booked and paid for the hotel on 8 Jan 18 but the booking date is 12 Jan 18. The revenue period from 1-10 Jan 18 will also include the revenue income of 12 Jan 18 which is quite misleading.

Javier
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great, complete PMS

Bewertet am 18.11.2019

Vorteile

It's very easy to use. Visually, very easy to spot openings

Nachteile

Reporting is a bit lacking and very slow.

Nawal
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Frontdesk have good easy to use functions. Good support from the support team. I like the...

Bewertet am 17.8.2017

Vorteile

Good functions, easy to use. Have a good number of Management and other reports. Easy to setting up the property,

Nachteile

The price could be lower for smaller less than five room bed and breakfast properties. I would have liked an automatic e-mail to be sent when there is an overbooking. A report generator will be definitely an area Front Desk can look at.

Valerie
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

Great for our boutique hotel in Central America

Bewertet am 26.3.2015

We decided to search out a cloud based reservations system to streamline operations at our boutique...

We decided to search out a cloud based reservations system to streamline operations at our boutique hotel property in Costa Rica. After much research we decided on Frontdesk Anywhere for its capabilities, price and excellent customer service. We have been very happy with our decision! The financial reports are a great help for our accounting department, the tape chart assists both our hosts and housekeeping department, and the arrival/departure report keeps us dialed in for check-ins and check-outs . We love the POS capabilities, the way we can customize many features for our specific needs and the way we can download customer details into spreadsheets. Whenever we have a question or concern the customer service has been first class with Skype conversations set up almost immediately or links provided by email which resolve any issues. We highly recommend Frontdesk Anywhere.

Antwort von Frontdesk Anywhere

Dear Valerie,

Thanks so much for your positive review.

We're delighted you chose Frontdesk Anywhere for the Costa Rica Yoga Spa. If there is anything else we can do to serve you better, please let us know.

Have a great weekend!

Regards,
John

Bruce
Gesamtbewertung
  • Branche: Gastgewerbe
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy to implement, easy to use and my staff loves it!

Bewertet am 21.4.2015

Vorteile

I switched from another PMS to Frontdesk Anywhere six months ago and I am delighted with the results so far. First, the implementation was a breeze as their staff uploaded all my guest contact data from my former PMS. Then, training was pretty simple because the software is really intuitive and even if you are like me and don't like to read manuals and follow tutorials, it's fairly easy to figure out. Finally, the best part for me is that my front desk staff took to the new PMS quickly and easily. As a result, I get much better reporting out of it than what I got from my prior PMS. All in all I am very pleased with the software.

Nachteile

I have not found anything yet not to like. So far everything is good.

Vanessa
Gesamtbewertung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Meant for Independent hotels

Bewertet am 9.4.2018

Vorteile

Love that is was developed in San Francisco. The software comes with a commission-free Internet booking engine

Nachteile

Based on the reviews it looks like others have had the same issues as me, customer service could be improved.

Patricia Frances
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Reliable and Easy to use software

Bewertet am 30.10.2018

Keeps on improving the product because it has potential.

Keeps on improving the product because it has potential.

Vorteile

Reliable and useful software for online booking and registration that can easily work in mobile phone. Excellent performance also of the technical support of this product.

Nachteile

Needs a little improvement in terms of features but not bad so far because it can easily use and helpful product with a good purpose.