OnTheClock.com Erfahrungen

We have a small office with less than 20 employees and it does all that I need it to do as far as tracking the time, the PTO requests, holiday pay etc for my employees.

Would like easier reporting. It doesn't have the detail that I would like for each week of pay. We pay bi-weekly and I have to put in custom dates to check each week alone.

Accessible anywhere, easy to use, what else can you ask out employee time tracking software? OnTheClock.com made time tracking simple. We found the ease of use really enhanced participation and reduced errors.

The interfaces could use a little freshening up, but it's a small thing.

Was anxious to try the software and get set up for next payroll
After watching the introduction video, reading the features and customer reviews it seemed to be the right fit for what we were looking for and was hoping for some additional information before signing up, until I made the call and spoke with one of your reps

I was impressed with the capabilities of what the software could potentially provide for my business. However, the customer service was poor and very unprofessional. The individual who answered seemed put out by the call and was very short in his answers and did not expand on any of their services. He seemed irritated by having to answer any questions. I also heard his dogs barking in the background which interrupted the conversation. I understand that people may still be working at home due to COVID, but I expected professionalism just the same. After hearing the dogs barking I asked if they had a call center and his reply was "this is it, the number you called". Nevertheless, after reading several reviews and the positive comments about their OnThe Clock customer support I was disappointed that my experience had not met my expectations or that of the many reviews.
Their website even invites you to call...(Under the contact tab)
Contact Us
We would love to speak with you about any comments, questions
or concerns. Please do not hesitate to use the contact information below.
Apparently, not the case.

We have 45 part time staff that never step foot in our office. This program easily allows our employees to manage their hours remotely! Everyone's hours are now in the same place!

I haven't found anything that I don't like yet and I have been using it for 2.5 years. The developers are always listening to ideas and "wants" from their customers and upgrading the program constantly!

Love the ability for employees to submit time off requests, and the ease of use for all. Streamlined timekeeping as well as vacation and sick day tracking.

It's so easy to use! We didn't have to spend hours training staff how to use the software.

Nothing! No complaints! We love the software.

OnTheClock is so easy to use you can use an app or computer.

I can't think of anything that I don't like.

OntheClock has helped our businesses payroll so much. I love the ease of use and the mobile site is great. It is so easy to use and is a great product.

I honestly do not have anything that I dislike about the product.

It's free for 2 or 3 users, it works really well, they have an app for your phone the techs are able to sign in and clock in and out, it tracks their location where the punch is logged, great to make sure your employees are clocking in where they are suppose to be.

Managing the state that the tech is working in is a little more of a pain, I think they could make it a little better.

It is very cost effective for small business owners. The Program is also very easy to learn and navigate.

It's accurate, easy to use and implement, super reliable, and very cost efficient. Don't let the big payroll services sell you an expensive time clock product that isn't better than OnTheClock.com and that costs 10 times more!

What I like least about this software is that I didn't know about it years before I implemented it. We were using a paper system for time reporting by employees until we found someone padding their hours. OnThe Clock.com stopped the padding process immediately and paid for itself 10 times over.

The incredible amount of flexibility it offers is amazing. You can set or restrict punches from specific devices, regions, IP addresses, and similar on a per-employee basis or account-wide, allowing you to make sure that every employee is punching in when and were it's appropriate to do so. It allows a per-employee automatic accrue system for PTO. Approving PTO requests is a breeze as well.

In terms of end-user friendliness, it's a bit rough for non-tech-savvy folks to find the specific website they should log into and punch from - just going to ontheclock.com doesn't actually show anywhere you can log in or punch. This leads to needing to explain specific steps and URLs to users, or sending them a link to click, rather than just telling them to go to the site. It's also a bit of a hassle to reach the Group Punch site where employees can simply enter their employee number to punch in or out, and that could easily be resolved by having an application you could download to turn a desktop into a punch station.

Prior to switching to OnTheClock we actually had a thumbprint scanner. Half of our employees couldn't get it to scan their thumbs consistently. We have satellite offices that created a lot of manual adjusting because we only had one scanner. OnTheClock is sooooo much easier! Accessible from anywhere you have internet access and if there are manual corrections/adjustments to make they are a snap and biweekly I get OnTheClock to email our accountant timecards with no hassle.

n/a - can't really even think of any cons.

The mobile platform gave a quick way to track the jobs with GPS and time stamps - VERY valuable as a contractor who travels to jobs all over. Keeping track of each client is a huge value for end of quarter reporting.

Wish they had a billing/invoicing component as part of their tool. It would be super if an invoice could be sent immediately to the client. If there IS this feature, I've not seen it yet! It does have to be connected to the Internet always for the tool to work fully... it would be nice if you could still check-in with GPS and have the software automatically add the stamp/clock track create the entry WHEN you get back online?

The set up and daily use is very easy. We are a small company and didn't need a complicated system at this time. It also looks like it will be a good program as our company grows and hires more employees.

Sometimes as Administrator I need to over-ride the punches. It takes me a while to get it right. Could be just that I don't remember how to do it since its not an everyday thing.

I love this software because of it's ease of use. The mobile app is very simple. Our staff have no problems using it. I love the reporting. Very simple, yet has everything I need.

I would love to be able to manipulate the excel report I create. Right now the report includes all variables, even the ones that we have turned off. We use PTO only for sick, vacation, personal days. I have limited what our staff can choose when entering time to just the PTO, but when you print the excel sheet, all the choices are on the sheet. I can hide or delete the columns I don't use, but there's always a risk of deleting a column with time in it. I'd love for the excel sheet to match the variables I have allowed the staff to see.

I have been using ontheclock.com for several years. This software is extremely user friendly for employees as well as bookkeepers. Their customer service through "chat" on their website is wonderful. There is always someone there to answer your questions and they can look at exactly what you are looking at to help answer any questions or solve any problem. It's very easy to add additional hours for employees or to adjust employee time if needed.

There really is not anything I don't like about the software. It has worked great for me and my employees.

very simplistic to figure out - no training needed. It is straight forward. It was quick to be figured out, I didn't have to have the people take time out to do a training.

TOO simplistic and doesn't offer the best options for flexibility. -
The PTO accrual is horrid in that it doesn't have stopping points.
ex: - someone hits their 5th year and I to change the amount of time they are accrueing - it goes back to the date - but disappears if I move the date forward.

The ability to GPS track where employees are punching in.

The fact that sometimes the GPS signal doesn't give the most exact location if there isn't a WiFi signal nearby.

It's pretty basic. No need for training.

We've had to remove and re-add employees b/c their username/password combo randomly no longer works. No idea why it's happened. We've just dealt with it because I haven't made finding another time tracking option a priority.

I wish you could have more characters in the job name. Ideally, we'd like to include both the address and client's name in the job name. Depending on the length of the street, we sometimes don't even get to put in the entire address (including apt/suite number)

Quick end of the pay period totals and exceptional pricing

Sometimes the ability for an employee to clock in outside of the building on an app makes me question integrity. Have not had any specific issues though.

It's just a basic clock in, clock out system. Easy to view your hours and what time you clocked in and out on any given day. Easy to fix an employees mistake if you're an admin. Some things you want extra bells and whistles, clocking in and out isn't one of them. Very functional, have never had any issues.

I didn't find anything that was not to like. There is an app for a phone or web use. Employees have found it very easy.

My company has been using ontheclock for a little under a year now. The desktop version is extremely easy to use and learn how to use. Clocking in and out is simple. A perk (for me) is seeing how many seconds you have until the time will change. Submitting PTO is simple and easy to use as well. You can easily access your time sheet and what PTO has been approved and what has been denied or even ones that are still in pending.

I have yet to find a negative thing about ontheclock. It can be slow at times but I do believe that is because of my internet connection and not because of ontheclock.

That it is Web based, that you can track where people are clocking in, that it is easy to onboard/offboard new employees

I find it harder to make a change to a punch or add a punch if the employee either forgot to punch in or forgot to punch in when they arrived. It seems to mess up the time card if there is no entry by the employee first.

Easy to use and set up employees. Keeps records of everything including punch in and out outside of company computers (mobily).

When you delete an employee it deletes all of the information and documentation (it doesn't save).