Tidio

Kommunikator für Unternehmen. Live-Chat, Messenger und E-Mail.

Gesamtbewertung

4,8 /5
(401)
Preis-Leistungs-Verhältnis
4,6/5
Funktionen
4,6/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,7/5

97%
haben diese Anwendung empfohlen
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401 Bewertungen

Pascal
Gesamtbewertung
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Petfekte Lösung für Email Marketing

Bewertet am 9.5.2023

Vorteile

Wir nutzen es für Email Marketing und sind sehr zufrieden

Nachteile

Alles ist super es gibt nichts zu verbessern

Eran
Gesamtbewertung
  • Branche: Design
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Best value for money I've seen.

Bewertet am 14.7.2020

Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

Vorteile

Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

Nachteile

I really can't think of any complaints. Tidio does the job very well.

In Betracht gezogene Alternativen

Drift und HubSpot CRM

Warum Tidio gewählt wurde

Intercom is always trying to squeeze more money from you. Every new feature costs extra, and they also charge you extra for contacts. The combination of features I use on Tidio would probably cost hundreds of dollars on Intercom, without being any better.

Zuvor genutzte Software

Intercom

Gründe für den Wechsel zu Tidio

Value for money

Antwort von Tidio Übersetzen auf: Deutsch

Thank you so much for the review!
It motivates us very much, so thank you for the kind words :)

Jessica
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Easy, fast and amazing!

Bewertet am 8.10.2020

I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly.

They also have HubSpot's' free account, but the functions that the chatbot offers are very basic.

So, I started searching for good chatbot software and came upon Tidio.

From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement.

Overall, I had a really good experience, and I will continue considering Tidio for future clients.

Vorteile

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in.

Oh, and can't forget to mention that we also got to integrate it with our HubSpot account.

Amazing, right?

Nachteile

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing.

Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

In Betracht gezogene Alternativen

MessageBird

Warum Tidio gewählt wurde

Messagebird wasn't as easy to use as Tidio was. One of the things that really bothered me from messagebird was that they didn't have the option for quick replies. So it was pretty difficult to receive the correct input from the user and for the flow to continue working correctly. Another thing that I loved about Tidio was their support team. Compared to other software where they take forever to answer back, Tidio does it so quickly and the whole team is so friendly.

Zuvor genutzte Software

MessageBird

Gründe für den Wechsel zu Tidio

Tidio is very intuative, easy to use and their support team is amazing!

Antwort von Tidio Übersetzen auf: Deutsch

Hi there,

Thank you so much for a thorough review!

We are very proud that you like our product so much!

Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation.

If anything, we're here for you! :)

Moses
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Always responds to customer queries even when we are offline

Bewertet am 14.12.2022

Tidio helps us maintain effective communication with our customers. Great product.

Vorteile

We use Tidio to build chatbots which respond to client questions when certain keywords are included in the questions. We also love the live chat feature which we use to respond to website visitors.

Nachteile

The only thing I dislike about Tidio is that it does't show a queue to the clients to know where they stand when they ask a question on the website.

Cruz
Gesamtbewertung
  • Branche: E-Learning
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

One of the best "bang for your buck" chatbot options

Bewertet am 2.4.2023

Vorteile

Having full control of how your chatbot interacts with customers is huge. The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales.

Nachteile

At this time, we have tried to implement the automated response feature at least once, which was when it was first offered. It didn't work the way I expected it to or maybe the data we had did not produce any results that would benefit us. I have not gone back to try it again but perhaps it should be revisited. The website and mobile application (phone: Samsung S21 ultra) are extremely slow to load up at times. I almost can't use the mobile application, which is irritating.

Tanya
Gesamtbewertung
  • Branche: Eventservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Tidio for online support

Bewertet am 29.7.2019

Tidio helped us to engage with our customers and to answer their question which led to more sales.

Vorteile

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Nachteile

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

In Betracht gezogene Alternativen

Salesboom CRM Suite und BenchmarkONE

Warum Tidio gewählt wurde

Tidio has a better fit for small and large businesses. Pricing is also better in Tidio as well as customer support.

Zuvor genutzte Software

BenchmarkONE

Gründe für den Wechsel zu Tidio

Mainly during the evaluation, we focused on pricing, functionality, and ease of use ratio so that Tidio was ahead of its peers during this evaluation.

Antwort von Tidio Übersetzen auf: Deutsch

Thank you very much for the review!
You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-)
Have a great day!

Ciara
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Definetly worth it compared to similar softwares

Bewertet am 15.11.2020

Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

Vorteile

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Nachteile

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Antwort von Tidio Übersetzen auf: Deutsch

Hi there!

Thank you so much for your review!
We are happy to hear that you are finding our product to be easy to use.

As for handling multiple websites, we can also recommend our Mobile App for one of the projects as an alternative :)

Have a nice day and stay healthy!

Roberto Alonso
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Fast and easy

Bewertet am 30.7.2020

Vorteile

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

Nachteile

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application.
I better just to user de webpage and the phone app.

Antwort von Tidio Übersetzen auf: Deutsch

Hi there,

Thank you so much for the review!

The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

Adam
Gesamtbewertung
  • Branche: Sicherheit & Untersuchungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Easy to deploy and use

Bewertet am 1.12.2022

I've only been using it for 3 days but so far it has exceeded my expectations!

Vorteile

It's incredibly simple to add to your website. Easy to customize and doesn't require a computer science graduate to use.

Nachteile

It would be nice to give users/customers the ability to hide the chat permanently. I know some users can get frustrated when chat windows pop up every time they visit a site.

In Betracht gezogene Alternativen

LiveAgent, LiveChat und Zendesk Suite

Gründe für den Wechsel zu Tidio

The free option and ease of installation and use convinced us to try Tidio.
Solomon
Gesamtbewertung
  • Branche: Landwirtschaft
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Tidio Communication Platform

Bewertet am 4.10.2022

Tidio is an all featured platform to deliver optimum performance to its users.

Vorteile

Tidio offers a different effective features in delivery of communications

Nachteile

The html integrations requires some experience but is functional

In Betracht gezogene Alternativen

Zendesk Suite

Gründe für den Wechsel zu Tidio

I chose Tidio because of its user-ready features and versatile performance

Antwort von Tidio Übersetzen auf: Deutsch

Hi Solomon! Thank you so much for the lovely feedback :) Let us know in case you need any guidance.

Krzysztof
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Already very happy and cant wait to see more!

Bewertet am 30.12.2022

Vorteile

Support - always there!Easy onboardingClearness and easy to use softChatbot seems to be powerful tool

Nachteile

Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me.

Misho
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Go Tidio!

Bewertet am 13.1.2021

We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

Vorteile

The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

Nachteile

The only thing I would add are integrations with apps like WhatsApp and Telegram.

In Betracht gezogene Alternativen

ManyChat, FreshBooks und Drift

Warum Tidio gewählt wurde

In short, Artivechat, while a powerful tool on its own, didn't serve the purposes of our team well. Its interface was unintuitive and the set-up process was tiresome. Plus we realized that we didn't really need an NPL chatbot.

Gründe für den Wechsel zu Tidio

Simplicity, quality of the customer support, powerful functionality, branding.

Antwort von Tidio Übersetzen auf: Deutsch

Hi there,

Thank you so much for the review!

We recently established a new developers team responsable for new dedicated channels such as WhatsApp, so we hope to expand the pool in the future.

Thank you once again!

Michael
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Tidio is amazing!

Bewertet am 28.10.2020

I've only had a great experience with Tidio.

Vorteile

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.
I can view the pages the user has browsed, can automate chats with the bots to get conversions. Everything works as intended.

Nachteile

The only things I can say is the lack of Twitter support to Tidio and more customising the bot actions.

In Betracht gezogene Alternativen

Userlike, Crisp und Intercom

Warum Tidio gewählt wurde

Because I wanted to view what pages the visitors were viewing and more, I used to use Crisp but that's $99 and the other alternatives aren't up to the standards of Tidio.

Gründe für den Wechsel zu Tidio

Because of the UI, the design of the chat window, the features and the great customer service, they ask you questions in the trial and it was nice to be feel more than just a number.

Antwort von Tidio Übersetzen auf: Deutsch

Hello!
I'm Maciek from Tidio Support

We are always happy to read such reviews as yours! Every day we try to best ourselves in order to provide you with the best product we can.
I can assure you, that the features you are looking for are coming :) We are working on additional integrations like Whatsapp, Instagram, and also Twitter. Our Chatbots are also constantly growing and improving!
We can't wait to provide you with new features we are currently working on.

Hope you have a great experience with Tidio!

Akash
Gesamtbewertung
  • Branche: Marktforschung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

One of the best chatbots.

Bewertet am 13.4.2022

Vorteile

First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.

Nachteile

We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.

In Betracht gezogene Alternativen

Engati

Gründe für den Wechsel zu Tidio

1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.

Antwort von Tidio Übersetzen auf: Deutsch

Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.

Mikaël
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Great alternatives to any other live chat

Bewertet am 6.8.2021

Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.

Vorteile

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

Nachteile

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

In Betracht gezogene Alternativen

LiveChat und Intercom

Gründe für den Wechsel zu Tidio

Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.

Antwort von Tidio Übersetzen auf: Deutsch

Hello!
Thank you so much for all the positive words and a perfect rating. We will continue to improve our product to make sure that there are no cons to be found.
Once again thank you and have a nice day

Daniel
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Pretty Good, some little glitches

Bewertet am 10.12.2018

Vorteile

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question.

I also like that I can chat with visitors from a cellphone app.

Nachteile

- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat.

In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

Keith
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Tidio has revolutionized our service!

Bewertet am 24.1.2023

I shared about this in the Pros.. This app will help us save lives of people who come to our website in extreme life crisis, thinking the only way out is to take themselves out. I have already seen even through the chatbot that this will save their life. We've already had it happen once in a live chat I conducted, in the first few minutes of activating the app on our website.

Vorteile

I rated everything the highest. Why? Because Tidio is an amazing tool that takes customer engagement off the charts! So easy to use, and they have thought of everything when it comes to engagement, live chat, bot, analytics, tracking, data... There is so much in this app to use.. I've only been a customer for just a few days, and I am finding it hard to stop using the app, setting up our custom bots, live chatting with users on our website... it is just the most amazing way to help people who come to our website who are experiencing a life crisis. This app WILL save lives.. It already has!

Nachteile

Allowing the user the option to select if they would like the chat transcript emailed to them would be nice! An auto assigner to an operator for the chatbot would be good as well. It would make managing the chats a bit easier. Other than that..I can't think of anything!

Anthony
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

For your website, a useful Live Chat tool is available

Bewertet am 20.2.2022

This tool makes real-time communication a breeze. I can watch users on my website in real time, including their location and what they're looking at. I can strike up a dialogue with them by delivering them exactly what they require. Bots for gathering leads are really strong - they're simple to develop conversation flows for, giving the user the impression that he's speaking with a real person:) - and they're ideal for automation.

Vorteile

You're all fantastic; you're always there for me when I need you and are quite helpful. With the auto-bot, the Tidio chat app has been fantastic for our business and capturing leads while we sleep. I've had a lot of fun building various automations to help us save time answering FAQs. Thanks!

Nachteile

Nothing, to be honest. Excellent customer service. It has helped us save a lot of time on support calls.

Antwort von Tidio Übersetzen auf: Deutsch

Hi Anthony! Thank you very much for your kind review :) It's great to hear that you like the app so much. We really appreciate your feedback, it keeps us motivated to constantly improve Tidio.

Artur
Gesamtbewertung
  • Branche: Fotografie
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

It makes it easier to get and handle leads.

Bewertet am 26.4.2022

Tidio has everything you expect from a live chat.

Vorteile

Nice looking live chat window templates. Integration of live chat with e-mail CRM.

Nachteile

A very limited free version, if you have any traffic and want to use chatbots - you need the paid version.

Antwort von Tidio Übersetzen auf: Deutsch

Hi Artur! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind it for future improvements.

Gonzalo
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent

Bewertet am 23.4.2020

Vorteile

Chatbot integration in mobile with live chat

Nachteile

the first sep in setting welcome message to client

In Betracht gezogene Alternativen

Landbot

Warum Tidio gewählt wurde

Too expensive

Zuvor genutzte Software

Intercom

Gründe für den Wechsel zu Tidio

Mobile chat integration

Antwort von Tidio Übersetzen auf: Deutsch

Hello there Gonzalo,

Thank you for the fantastic review! If you find any difficulties in using Tidio - don't hesitate to reach out to our support team at [email protected]. Our agents will gladly help you out :-)

Have a great day and stay safe!

Miguel
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

How i contact my clients

Bewertet am 19.11.2022

Thanks to tidio i was engaged with >100 clients since i implemented it although i believe if price was lower, i'd be more willing to subscribe in order to enjoy an extra premium feature.It is a good way to collect customer information and have a database of all interactions and the messages exchanged.

Vorteile

Being able to talk to clients anytime during schedule.Interface is very intuitive.Capable of setting up automated functions like auto-reply or auto-send a message to the user.

Nachteile

Price, it is a very expensive plug-in to implement with full capability, therefore i have only been using the free advantages.

Ronak
Gesamtbewertung
  • Branche: Welthandel & internationale Entwicklung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Perfect,suparvelous and incredibilistic Help Desk and Live Chat tool.

Bewertet am 7.2.2023

It's a cost-effective and simple to use live chat and help desk solution.

Vorteile

It's possible to streamline and automate customer support services bey ensuring customers receives quick responses to their questions.It's simple to engage and interact with our customers through live chat.It's simple to generate qualified leads with this tool.I like how this increase customer satisfaction.

Nachteile

Tidio works perfectly and smoothly and there isn't anything that I dislike.Tidio increases sales process.

Seth
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Excellent Chat Software

Bewertet am 30.8.2022

Vorteile

The software works great and integrates very easily into my Big-commerce website.

Nachteile

The chat bots and other add-ons can be very expensive. I used them in the past but decided against them later on because of the cost.

Antwort von Tidio Übersetzen auf: Deutsch

Thank you Seth for the great feedback! Glad to hear you found Tidio easy to be integrated with your Big-Commerce site!
We do our best to price the features so that they are accessible, provide lots of use and can help you grow. I know they may feel a lot at start but they prove their value very soon.

Jane
Gesamtbewertung
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Extremely sensational,unexcelled,sublime and beyond magical Help Desk software.

Bewertet am 8.11.2022

Tidio increases customers satisfaction.This tool automates and increases sales and marketing programs.

Vorteile

This tool has chatbots that makes it simple to engage with our customers seamlessly in real-time.I like how this tool automates customers support services.Tidio has a live chat widget that makes it simple to chat with our customers 24/7.

Nachteile

I haven't experienced any problem with this tool although to access this tool when offline is difficult.

Faustine
Gesamtbewertung
  • Branche: Computerspiele
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Awesome chat tool for your website!

Bewertet am 7.4.2019

We have been using Tidio for a while now, and it's now a part of our website that we couldn't live without. Our customers / visitors love using it too!

Vorteile

Tidio is extremely easy to set up on your website, and it allows you to offer a chat / live customer service & support system on your website for a very reasonable fee. The front-end and back-end interfaces are both extremely well made and pleasant to use.

Nachteile

I don't think there is anything I dislike about Tidio.

Antwort von Tidio Übersetzen auf: Deutsch

Thank you for an amazing review!

Not very often we hear that Tidio is easy to set up - but that's what we strive for so thank you very much! Seeing so positive feedbacks puts a smile on our faces, you made our day!