Tidio Erfahrungen

Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

I really can't think of any complaints. Tidio does the job very well.

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

The product is easy to integrate in any website if WordPress, you can use the plugin faster with no technical issue and if custom website, you can use the HTLM code for chat widget. I like the canned responses that makes it easy to respond to similar questions from different clients

It has limited social media like WhatsApp is missing and they do not have a professional knowledgebase so the software is just for live chatting more so

It was relatively easy to setup the playbooks.

The integration with hubspot is really unclear, as every support team member gave me different information. As a warning to business owners, if you rely on hubspot and need a full integration DO NOT USE TIDIO

Tidio offers a different effective features in delivery of communications

The html integrations requires some experience but is functional

I found this software from searching for Wordpress live chats. So far, it has been amazing, and they gave me a free 7 day trial. I have been using the chatbot, live support, and email ticket features. I have had an amazing experience with these tools so far.

There are some bugs, but it does not affect us that much. First off, the chatbot is amazing, but if you make your own chatbot, and use it to change a user's name, sometimes it will say the name is invalid even though it is a real name.

I love the possibility of creating campaigns, I like the non-invasive visual mode available,

When creating a marketing campaign, the size of the image to be loaded is not specified so that it is well framed in the pop-up pop-ups of the campaign

It is easy to use and integrates well the social media like FACEBOOK and INSTAGRAM to provide customer support from one place

Limited chatbots provided by the software, you have to pay indpendently to remove branding of the software per month making it expensive

I like its ease of use. It was quick to deploy.

I wish there were more advanced features in the paid version to find it worthwhile. Like knowing the first and last names of customers who connect to my site.

Tidio is easy to use and inexpensive compared to the other options on the market.I also like that the Chatbot and Live chat come together, a lot of other products had them separate and you had to buy them each.

I would like to see more analytics, what time the customers visited, how long they spent on each page. I suppose this can be found on google analytics, but it would be nice to have it here inside Tidio

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install.

I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.

Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.

+ Easy
+ Beautiful
+ Beautiful
+ Looks great
+ Multiple features
+ Awesome support
+ Regularly updating

- Not having ability to remove powered by-logo

Tidio gets the job done. The free version is all I needed and if that changes, the paid version will add the extra benefits.

No complaints; free version does everything I need.

It packs an incredible number of features even in the free plan, which is not something you see in most chat tools. Their design is spot-on and the chatbots are powerful and easy to create.

It should have a stronger integration with Facebook Messenger, namely enabling users to use Tidio with their Facebook account (not having to write their email).

Its simple and easy to use and set up for the developer.

The prices are a bit expensive I would say for smaller businesses. Have you consider a discount for first 2-3 months of paying for tidio for new users?

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question.

I also like that I can chat with visitors from a cellphone app.

- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat.

In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

The possibility of connecting other business chats such as Messenger or Instagram offers incredible possibilities in order to give attention to your potential customers. In addition, the price is affordable for all its functionalities.

The most complex thing is getting it to be properly integrated into a small business as a central customer service tool

Considering that Tidio offers a free plan, its features are unbeatable. It has a very modern and usable interface (both the backend and the chat widget) and it includes chatbots that are very easy to set up.

I have been using Tidio just short of a year and they have made some changes to their pricing structure, limiting the free plan quite a bit.

Nice looking live chat window templates. Integration of live chat with e-mail CRM.

A very limited free version, if you have any traffic and want to use chatbots - you need the paid version.

The Chat Bots are not the easiest to set up as advertised, but the Customer Support, namely [SENSITIVE CONTENT HIDDEN], is fantastic. They helped me set up the bots according to my needs and that was the main goal.

No solutions in the software offered when an error message appears in setting up a chat bot. Also, there is no way to automatically assign all chats to a single user like me. Tidio is on the right track, but there are tweaks to be made.
There is no phone support, but luckily, [SENSITIVE CONTENT HIDDEN] made up for it in his excellent service. It's the only reason I did not go to another platform.

I didn't have any experience using live chats in my web sites. When I decided to use one, I made a small research and Tidio whas the 2nd. one I tried and I have to say that I don't need to search for an other option.
I will upgrade once my free trial ends.

Can't find any cons yet... I would like to know if there are any so I could make around them before I get there. I am staying with Tidio.

I like how scalable Tidio is , it can be used by businesses of any size. The autho-chat assigning is a great way to reduce customer waiting time . Implementing template messages is seamless and they feel like an organic part of the conversation .

At the beginning some functions can be hard to figure out .As opposed to messages ,linking template emails from our CRM to Tidio can be a bit of a pain .

Being able to talk to clients anytime during schedule.Interface is very intuitive.Capable of setting up automated functions like auto-reply or auto-send a message to the user.

Price, it is a very expensive plug-in to implement with full capability, therefore i have only been using the free advantages.

This tool has chatbots that makes it simple to engage with our customers seamlessly in real-time.I like how this tool automates customers support services.Tidio has a live chat widget that makes it simple to chat with our customers 24/7.

I haven't experienced any problem with this tool although to access this tool when offline is difficult.