SimplyBook.me Erfahrungen

Die hohe Flexibilität. Der gute Support - man bekommt sehr schnell und kompetent Hilfe.

Die Gutschein Funktion. Es muss möglich sein, sein eigenes Design einzupflegen.

SimplyBook ist nach ewigem herumprobieren und zahlreichen Softwaretools, endlich das richtige !! Preiswert, gut zu integrieren, optisch vielfältig anpassbar

Als iFrame braucht es unglaublich lange zum laden. Schade außerdem dass es keine Funktion für "Aktionspreise" oder Sonderangebote gibt

Es ist ziemlich gut aufgestellt und kurz zu bedienen

Was nicht geht ist mit einer Reservation 2 Betten zu schliessen. Zb Paarmassage buchen und 2 betten zu blocken für diese Zeit

Einfach und Service transparent. Unternehmensbeschreibung.

Etwas kompliziert einzurichten. Dabei Brauche ich Support.

Viele einstell Möglichkeiten
einfache Bedienung
Vernetzung auf die eigene Website möglich
schön übersichtliche APP

Die Kalenderseite könnte mehr Einstellungsmöglichkeiten vertragen gerade was die Kalenderanzeige angeht.
Sobald ein paar mehr Funktionen benötigt werden wird es schon recht teuer.

Support auf den man zurückgreifen kann, nicht nur Cybots

Sehr komplex für Neulinge in Software Technik

Intuitiv bedienbar, einfach zu erstellen

Englisch sprachige Hilfe,Es können keine Veranstaltungen gebucht werden, bei denen mehrere Personen zum gleichen Zeitpunkt sich anmelden.

Super Service, netter Mitarbeiter [sensibler Inhalt ausgeblendet] sehr hilfsbereit

?)!)!

Kostenlose Variante zum Probieren und für Vorbereitung für Buchungen

E-Mail-Benachrichtungen nur in Englisch für kostenlose VarianteKurze Dauer der kostenlosen Variante bis zur notwendigen Erneuerung

It was easy to setup a service and calendar. It seemed like the integrations were also easy to manage.

It was not clear that each choice of integration was extra cost. Once the trial ended, I was on the ultra plan with only 6 or 7 choices from the basic. Difficult to strip down to basic. Website was challenging to customize.

It has a wide range of (theoretically) great features. App is handy.
It is not as pricey as many others.

As a tourguide I was long looking for a booking tool to make my tours easier to book and generate automated invoices. Simplybook.it does that on a simple level, but after several years in use it really frustrates me, that their (paid) features are not really thought-through in the end (and they don't care to change it).

Examples:
Group booking feature makes it possible, that one person can book a tour for e.g. 4 people, which is great. Invoices then are also correctly generated for the price of 4. But if the customer cancels their group booking, it is not possible to do that for the group of 4 people, instead technically the cancellation is 1 out of 4 bookings of this group, and 3 remains. Oddly the invoice remains unchanged for 4 people, and the calender shows 3 bookings inside the group.

That brings up several inconveniences:

1) I have to confirm the customers, if they wanted to cancel the whole booking or if they only wanted to cancel single people in the booking (100% wanted to cancel the whole group and arent even aware they did not). So I have to cancel the remainig 3 manually.

2) If I have to cancel a group, I need to cancel x-times. So the customer receives x-confirmation emails. That just makes me appear bothering and unprofessional.

3) The amounts of the invoices are not affected from any cancellation, so you really need to be careful not to mess up your accounting

Which brings me to the central flaw (bug in my opinion) of simplybook.me:

Cancelled bookings (group or single) still have a generated invoice in the system and are not flagged as cancelled, but pending (and so have no different status than any other open invoice). So to have a correct invoice journal at the end of the year or quarter, you carefully need to filter the invoices to status "paid". Otherwise your accounting is full of wrong revenues due to invoices from cancelled services.

Another bug in the group booking feature is that it is only available on service selection level (eg. tour 1, 2 and 3). If you set the widget to only show tour 1, there is no possibility anymore to book for a group.

If I reach out to their customer service to improve on all this, I get more or less the same answer over the years: it is like it is and I dont get a sense of ambitions to change or update (sometimes they offer me some kind of workarounds with other paid features - haha).

I find this pretty frustrating, because this tool could be so much better than it is right now if they actually listen to their customers. But they refuse.

The level of assistance.
Professional trainer
Creative solutions
Very helpful

The "slide" view calendar is hard to read
Set up times for services with the slide bar is challenging

I love the free website and online scheduling.

It glitches and needs to bre refreshed frequently. No option to put notes on a client. Only on appointment. I would like to put a pets name on file as well as their owner. Notes for the client would suffice. I haven't been able to figure out how to add text reminders.
I wish there were more useful options for enabling more add ons for the 300. I upgraded to 300 just to allow one more add on. It paid for itself with that but I would like to add more and cannot justify paying more.

It was very easy to set up an embed on our website to allow our customers to book auto detailing appointments with SimplyBook.me, and manage and cancel their appointments themselves. It's far better than customers having to call in and speak to our manager to manually find and schedule times and write down that information, then having to contact the manager again if they need to make changes, reschedule, etc.

It's not as easy as it should be to set up a customized schedule, such as only allowing a certain number of specific services during specific time periods each day (for example, 3 full details OR 2 full details and 2 express services OR 1 full detail and 5 express services).

Their customer service is fast and polite. Their app is easy and simple to use. Their widget is easy to implement to a website. I can cancel, reschedule and book appointments fast and easily through the app. Its affordable. It syncs to my calendar. Its highly
Customizable without being overwhelming and theyre constantly improving the app.

Clients like the website version better than the mobile version. I dont like that the mobile version is annoying about logging you out so easily.

The customization aspect of everything. Although setup can be confusing, once you get past that, being able to customize it is very beneficial.

Customer Service. We were in need of specific help regarding the email platform before we switched to google and they were not very helpful. Plus, it's only through chat unless you pay for help which as a loyal client, I believe should be complimentary when needed.

I still feel like there are even great opportunities for a better end-user experience and have made some suggestions without further movement.

Best scheduling software for a recording studio out there. I've tested over 40 other booking software's and Simpybook is by far the best for a mult-location, multi-calendar, multi-staff, multi-user, etc option.

Calendar view could be easier to read & sort.

The calendar with different colours for different practitioners makes it easy to see when people have appointments. We loved that we could customise our website widget to make it on brand, and that this software gives the option for customers to add promo codes, as most others in this field do not allow this. The SOAP note feature is paramount to us as a physio clinic, and the whole system is very secure.

We need an option to attach files to our client notes, as we are a physio clinic so often have patient letters/referrals that we currently need to store elsewhere. Also, the analysis of the data is helpful but you are unable to assess how many sessions each client has had on the export option, which makes reviewing marketing efforts a bit of a nightmare. The calendar view would benefit from having a weekly view with each service providers timetable more clearly, as this can create problems for us too!