NeoCertified Erfahrungen

Straight-forward, easy to use email encryption that works from virtually and platform

Currently no add-in for Gmail to allow for a more streamlined email encryption process.

The ease of the set up and the integration with Outlook.

There hasn't been any issues so far. Have used for less than 3 months.

It's very easy to send an email securely.

Having to always enter a password when accessing a secure email. Clients also sometimes have trouble opening emails sent via NeoCertified. Do not like the mailbox size limitation and having to periodically delete sent emails, but also delete the trash to be able to continue to send and receive secure emails.

NeoCertified is easy to use and customer service is very responsive if you do run into issues. I send emails with Personal Health information (PHI) and Neocertified was the most affordable secure email platform for me, and I did quite a lot of research before purchasing.

Easy to integrate with GSuit/Gmail, however I wish that it was easier for my customers to quickly reset their passwords without calling customer service. I received an email that this feature will be added soon. Still well worth the money.

NeoCertified helps me meet compliance requirements because I can send sensitive documents to clients and they can send documents to me all securely. This is important when dealing with tax documents that contain account numbers, social security numbers and other sensitive information. I love the fact that I don't have to support my clients when they use it, they can reset their own passwords and contact technical support. I also like that it integrates with Outlook so I can send a secure email just like a regular email, I just click send secure instead of send. Oh, and from sales to technical support, they have quick and excellent service.

There are really no cons. I wouldn't change a thing.

I have happily used NeoCertified for years. With the impact of COVID on my tax practice, using NeoCertifed has been a life saver as I have shifted from in-person appointments to all online and remote interaction. It is critical for me to receive and deliver documents securely.

Some clients have not heard of NeoCertified before and so I need to explain what it is to them. Once they understand what it is though, it is intuitive to use as they use any other email service.

I was looking for secure email to use for my small business and contacted NeoCertified to inquire about their product. I was attracted to NeoCertified as it worked with Outlook, was easy to upload and very affordable. The staff that I interacted with were very attentive to my questions and helpful with my initial set-up.
The recipients of the emails sent through NeoCertified have stated ease of opening and responding to email as there is only a one-time password set by the recipient. I am very pleased with this product.

I have no negative comments to offer about NeoCertifed secure email.

Program was easy to install. Customer support is outstanding. Easy to use. Easy to search emails. Love the tracking feature especially and the easy upload of documents. Price is right for our practice, we are small but busy and does not cost a fortune to be HIPPA compliant with Neocertified.

No plugin for Mac. Would love to just use one email source instead of two.

The customer service has been great. Everytime I have needed Neo-Certified help they have been available and ready to help. They have recently updated the User Interface. It looks much more user friendly than before updated.

I work in a residental children's home for teenage children. We often have to send email by Neo-Certified due to our Hippa regulations. The various agencies we send Neo-Certified mail have to open their own log in--they have not liked Neo--but I think it is more of an user more than Neo. With the new User Interface--I am hoping they will be more willing to work with us and NeoCertified.

Easy to use. Google plugin! Great product support

None I don’t have any complaints. We use it daily

Ease of use

The redirection to NeoCertifed from Office 365

Customer Connect gives us a portal to direct customers to send sensitive data from our website or from a link on email signature. A great feature that helps to keep customer information secure and is easy for the customer to use.

In our environment, could not get the Outlook Add-on to work. It would be nice if the Customer Connect would only allow specific addresses and block out the drop down box if they are used to alleviate confusion of choices. The drop down box overrides the manually inputted email.

The support is absolutely the best. When I have a user with an issue I can get help right away. Either they send me the information I need to fix the issue or they jump right in and fix it for me when requested. Support is everything and it can be found here!

About the only thing that I see that trips up users is that the send receive does not auto check for neocertified email. It requires that the user manually check for messages (Push the button).

Ease of use at an affordable price. Very easy to integrate into Outlook. Simple enough for users of all levels.

In the many years we've used the software and service, never had an issue.

The ability to receive and send secure emails directly from my Outlook email platform.

Sometimes Outlook disables NeoCertified as it slows the loading of Outlook. I need to manually re-enable it. Also, if I download new email responses on one computer, I'm not able to download them to Outlook on another computer.

Extremely easy access for end-users, protection across all of our devices, little to no tech support needed once installed/deployed. In the rare instances tech support was needed, cases are handled by a real person who can understand our issues and communicate what needs to be done in an expedited fashion. We have used and tested numerous products and NOTHING comes close to what Neocertified offers and delivers upon!

The instructions for client to login to use the software is very simple and easy. Support is very fast without waiting too long on the phone or email.

So far with the usage of this software from both my clients and users feed back, there is nothing bad about the software. Even and elderly person can simply click and register without issue.

I like that the software is easy to use and that my recipients have no trouble getting my emails. Customer service has been great and I have had no trouble getting help when I needed it.

When I first set up the email, I didn't have enough storage so I had request more. It didn't take long at all for me to get a response and get the storage capacity I needed. It would be wonderful if I could import my contacts from my gmail account. If there is a way to do it, I haven't found one that works yet.

Our employees love how easy it was to send a secure communication. The learning curve is minimal and requires virtually no training to get the end-users up and using neocertified

From a company Admin perspective, it would be very beneficial to have more tools and control over the back end of the system.

The product is easy to use. The price is affordable.

Recipients seem to have trouble figuring out how to open the encrypted emails or ignore them. When we send emails to insurance carriers, they typically never get opened. I don't know if this is an industry problem or why this happens.

Using neocertified is an easy safe way to send things via email that have patients personal information. We have always had no problems using it, very easy and effective !

There is nothing we don't like about it, very easy to use.

Support has been excellent. The times when I forgot how to do something, it was just a phone call and then they asked if I would just like them to take care of it.

I really cannot say anything bad about NEO. We have never experienced any problems that could not be handled almost on the spot!

The Outlook Drop-in feature allows us to send and receive secure emails easily from our standard email.

We have not experienced any issues with this service in over 5 years of use.

Easy set up, easy to use, user friendly. It provides email encryption for both businesses and individuals. I am a bookkeeper and have recommended NeoCertified to several of my clients and they too love this software.

There are absolutely no cons for me with NeoCertified

Easy to use, availability of staff if I have any questions

There are no cons, the product is great and i enjoy using it