Gladly Erfahrungen

Easy to get information and view the messages

Customer not able to see us writing them back

Gladly is very to use and has taken our customer's experience to a whole new level. We're able to personalize interactions a lot more!

They were missing some integrations that are important to use, but are very open for feedback and are slowly working towards them.

Easy to use and very helpful in every task. There is no way for you to miss any task as it will always update on time.

System errors sometimes and logged when full of tasks

What I like the most about Gladly is that we can back-read the previous conversation without any hassle. Gladly is user-friendly.

I have been using Gladly for almost a year now and so far, Gladly is very easy to use.

Gladly is one of the easiest tools to navigate that I have used. The instructions are very clear and concise.

The design is not that appealing but I believe Gladly is always looking for ways to better their services.

like being able to easily search for customers and past contacts

cannot see all contacts closed in a shift, merging customer profiles is difficult because of customer #s not being consistent

I like how easy to understand the feature of this software in a way that the training team can easily be trained for them to share the knowledge with Agents. I also like the functions they can offer to us like SMS+Chat and Social media messages.

So far, the reporting part has incomplete functions /filters that can be added so that it can improve the way reporting works.

It seems to be adaptable to our needs. Sometimes there are too many features that we don't use.

Occasional glitches (need to reboot) but that is rare.

As a customer service employee, Glady is excellent at organizing customer information and keeping all interactions in one place from email/chat/text/call history, and ability to make notes and create tasks for other teams so each team member is on the same page if the customer reaches back out and each employee can pick up where the other left off easily.

Small complaint honestly, but I wish I could edit the appearance and ring tone as I prefer to work on screens in dark mode and the ring tone is not pleasing when you hear it 50+ times a day.

I like that all the information is in once place. Makes my job way easier!

You can't unmerge a customer once accidentally linked or merged

Streamlined multi-channel communication and recordkeeping, allowing our team to work efficiently and keep our promises to members.

It would be nice if pinning items worked chronologically instead of in the order pinned, that is legitimately the only flaw I can find.

Gladly offers so much within its interface, and it removes the need to have multiple tabs open! The interface is extremely user friendly

There are small learning curves with the different options that are provided with Gladly, some of which can be difficult to find instructions for online

It's easy to use and to make phone call with. I also like that you can create templates for emails.

I don't have any complaints, maybe more search options to make it easier to find customers.

Easy to use, intuitive, everything we need is in one place

Some issues with the phone feature glitching and not being able to answer calls

Apart from the simplicity this tool provides, all aspects of it are streamlined and organized.

Sometimes when there is an update, the software just blackens and it affects the work even for a minute since we do live channels.

Mostly easy to use for emails, chats, and calls. some areas could have improvement

adding in a customer profile or going on breaks could be easier.

I love the fact it is soooo easy to use Gladly.

Being able to connect the retail location with the customer we are talking with.

it's very easy to use, easy to learn and organized

sometimes the answer feature glitches and won't show the full answer

Being able to quickly access customer data

Lagging and inconsistency with customer account mergers

I like how they have added the features to cancel and refund within the website instead of access the student's accounts on a different website

I do not like that the website crashes sometimes but that only happens once in a lifetime.

I love that you can create a task to keep you on track with the customer

I dislike when you are trying to merge a call you have to press the hang-up button then it gives you the option to merge.