Vorteile
The customer service for Host away is exceptional. Whenever there is a problem or there is an issue setting up the interface, Host away staff is there 24/7 to help with any questions. The ease of use, functionality, and appearance of the product is also great.
Nachteile
The payment process has been a bit clunky at times, but that may have just been our server. Other than that and sometimes being slow, this has been a very helpful product!
Vorteile
Easy to use and very straight forward. Details are very carefully thought through. Great and fast support. Especially our customer rep. knows the product very well and has great to ideas for solving upcoming problems. All in all great value for money.
Nachteile
Few things are in early stage but getting developed and improved more and more. For connection apartments, the implementation is still a bit though but I´m sure our customer rep. and his team will solve that soon.
I have to really admit that hosteway from the early beginning is the only one channel manager I use. I got two listings which are basically managed at all stages through hostaway. The constant development and new addons makes it better & better and its really worth to consider for "small" hosts like me.
Vorteile
Easy dashboard, multi new addons, useful, essentials
Nachteile
Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings
Thank you Pawe
Vorteile
Integrates with a number of good channels for STRs and they have very responsive customer service. Any time I have a question I get an answer within a day, and they even update me on development timelines so I know what new features to expect. I've watched this company grow and hope to see even more out of it in the future
Nachteile
Still a little new (as of spring 2017) so some kinks being worked out, and some features are needed to make it truly powerful, but I feel confident that this time next year they will have all the most important features down pat!
Easy to use interface, speedy synchronization of various booking platforms, constantly improving functionality and the BEST customer service one can think of, makes this clever software the best on the market!
As an independent property manager, I have been looking for a low-cost solution to help manage my vacation rentals. A lot of the online PMS solutions out there are just too bloated and expensive. Since I manage less than 10 rentals, I needed something with reasonable costs and that fit my workflow. Hostaway is an Airbnb first platform which is great since that is where I earn most of my business. They are able to propagate the Airbnb listing on many other platforms and sync my calendars and rates. There are a few glitches and learning curves to overcome but the customer service has been very responsive. Overall, I'm very happy that I found Hostaway and I will continue to use them.
Vorteile
It fits my workflow and has great features. Not too bloated like other PMS solutions. Excellent for freelance property managers.
Nachteile
There are some glitches but overall the software is easy to use and navigate.
Far from the promise of streamlining bookings and management, hostaway has only added another layer of complication. I've been plagued with incorrect emails from hostaway informing me that guests have cancelled (when they have not) and the booking confirmation emails often arrive several hours late and add nothing to the booking confirmed emails already being received from other platforms. I can't see any benefit to using hostaway at all, unless you're seeking a source of headaches.
Vorteile
Na
Nachteile
The fact that it doesn't work, creates problems and provides no benefit.
All in one place platform
Vorteile
Good all in one package, easy integration with Airbnb, good layout, each unit calendar is good, the same basis as Airbnb.
Nachteile
Support.
Sales don't fulfill their promises.
Multi-calendar needs work. Keeps jumping after each input.
Revenue manager needs improvement.
2 months later and still not connected to my major bookings provider.
Guys, if you had sent me a review form, I would have told you all this.
I was searching the internet far and wide for a solution that would reliably sync our room. It does this without fail. What I like the most is the super fast support. I needed help to find some settings and had some general questions about pricing when the chat support came in handy. I've learned about the Hostawey platform trough a web forum when doing my research.
Vorteile
Simplicity of GUI and use.
Nachteile
Some features didn't work at first; multicalender didn't show occupation of rooms correctly.
As a time and effort saver, even in its present partly developed state, this is a very usable product. There are still a few hiccups but so long as one is aware of them, they do not detract from the usability, merely that the additional functionality can't yet be relied upon, specifically the automation which has not worked for us.
Overall, we are very pleased and would not like to be without it!
Vorteile
Automated connection to AirBnB and Booking.com ensuring that there is no double booking.
Nachteile
Automation not yet working
Nothing
Vorteile
Good setup and support, user friendly software that was easy to pick up and work with. Think Airbnb over booking,com
Nachteile
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly. A good start but very basic in its fictionality and options. good for amateurs but not for serious users
Vorteile
I was checking out host away to manage some vacation rental postings on multiple platforms. Hostaway streamlines the rental system by combining bookings from several medias. The interface is easy to use and doesn't overwhelm you with a lot of options!
Nachteile
I have not contacted customer service yet, so I can't comment on the service communication however, it does seem like they've had an influx of customers resulting in a slightly less personal experience.
Hostaway eases the hte booking process of the same listing on different channels! Hostaway sycns (in a 10 minutes period) main information such calendar availability and prices based on Airbnb listing (you may also choose a markup % for different channels)! With Hostaway linking for instance Airbnb and Booking, you wont have any double booking for sure!!
Vorteile
User friendly!
I am very surprised by the options this great app has, because even some older and famous channel managers don't have some options HostAway has - like linking multiple Airbnb accounts.
I recommend HostAway highly!
Vorteile
Linking multiple accounts of an advertiser like Airbnb.
Nachteile
Stability, but that will come with time.
easy to use, informative personal kind and skilled thank you
easy to use, informative personal kind and skilled thank you
easy to use, informative personal kind and skilled thank you
easy to use, informative personal kind and skilled thank you
Vorteile
informative
Nachteile
price
In today's world customer service is ususally dreadful , but wow your chat help option is amazing and instantly helpful . Best customer service I've experienced in my life . Taken lots of stress of me with this , next thing I'd love is app :)
Vorteile
Like it
Nachteile
No app
Would be better if this was possible as I manage multiple air bnb accounts and therefore doesn't work for me. I wish it could because it looks great!
Vorteile
Simple
Nachteile
Not able to add multiple airbnb accounts
Hostaway is a new software that allows you to work multiple OTAs in a ver easy way. The price management is very easy. Also the calendar management is easy and effective.
Vorteile
Design
User experience
Functionalities
I've been using Hostaway for several months, and I find it to be a good fit for my listing. While there are still several bugs to be squashed and features to be added, I find the responsiveness of the team (and their openness to suggestions) refreshing in the SaaS world of "we know better than the customer." Bravo to the team for a product that is an excellent value that just keeps getting stronger.
I am using hostaway and the system is quite good and works pretty well. Some improvements can still be done, for example the mobile app (as we know that now almost everybody uses mobile for work and to manage properties). Also, for my experience, if somebody has a private website, at the moment it's not possible to book directly online, so that could be another good feature!
We have been using this product in order to synch the price between our different platforms. We had quite many bugs in the beginning but they have been quick to resolve it and we get good contact. Fair price for the product.
Vorteile
Price, can set a markup with other platforms
Nachteile
can be more platforms
On New Year's Eve Day, also a Saturday, I was able to get in contact with several people at hostaway to work on an issue I was having. They also took in to account a suggestion that I made and followed up the following quarter to let me know that my suggestion was actually being implemented!
We have been using Hostaway for the past month and have found it an essential tool for our business. There have been a few issues but their support has been prompt, courteous and efficient with all issues resolved very quickly. I look forward to future developments.
so simple and easy to use! no more hassle with many calendars! No more double bookings! very fast answers from customer service. i am so happy when i found this website and HostAway channel manager. Highly recommend!
I am very pleased with hostaway support. Whenever I had problems or questions they replied very soon with help.
Vorteile
It is cheaper than others.
The support replies very fast.
Nachteile
there are not enough websites to list the apartment compared to some other sites. The whole point of using a managing website is to be able to list the space on multiple websites.