Hemlane Erfahrungen

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192 Bewertungen

- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great value and customer support for small business owner
Bewertet am 27.12.2019
We did extensive research when choosing on online platform for the management of our properties....
We did extensive research when choosing on online platform for the management of our properties. Hemlane was one of the only platforms that we felt truly protected on, as landlords who are conscious about legal concerns around allowing online payments. But we also greatly appreciate that the software is easy to use for our tenants, and so far, they really appreciate the functionality of it! It’s made communication and processes so much more seamless!
Vorteile
Being able to provide my tenants with a secure platform for online payments and communication has made our operations so much more seamless! The customer service has been exceptional, and there are so many other features we are still learning, ad have yet to implement. What a great value for our money as a small business!
Nachteile
The financial features are still basic, but I appreciate their compatibility with QuickBooks and other software.
Antwort von Hemlane
Thanks Jessica! And, we look forward to improving the financials for you!
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Hemlane Review
Bewertet am 19.9.2024
Vorteile
The ability to direct and monitor tenant payments to landlords without needing to have funds go through a trust account.
Nachteile
Would like the ability to request security deposit returns from landlord to a tenant. Landlords seem to have trouble initiating this on their own.
Antwort von Hemlane
Hi Terrence,
Thank you for your feedback! We're so happy to hear that our direct payment system has been a great match for your property management style. It’s always our goal to create a seamless process for landlords and tenants alike.
Regarding your suggestion about requesting security deposit returns, we’ve submitted your feedback to our product and design teams for review. We’re always evolving, and insights like yours help us prioritize what matters most to our users.
We appreciate your continued support and are here to assist if you need anything further!
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Hemlane software application
Bewertet am 12.1.2023
The set up is easy and pretty much smooth if you are great with digital online sites and apps. I...
The set up is easy and pretty much smooth if you are great with digital online sites and apps. I would suggest Hemlane if you just want to get your rent collected. You are better off getting a professional on your own if you need anything else from them and their are a lot of apps and services out their much cheaper for this . They try to seperate themselves online as a better alternative to ripoff property management companies but they are no better and should not offer upgraded services that they cant stand by. STAY AWAY IN MY OPINION IF YOU NEED MORE THAN RENT COLLECTIONS.
Vorteile
I like that the software had great reviews online that I now feel are paid for or fake. I lke that they give different opitons. That is the great part about the entire service.I like that you can call someone when you need to resolve and issue. IF you don't agree or want anytype of refund that will email you marketing and send your phone number to voicemails
Nachteile
They don't give you any type of guidence on how to use the app. You have to figure out everything and that is becasue they hope to mislead landlords in my opinion.They make you get their highest plan in order to inquire ther real estate agent services.They are misleading about their real estate agent services.They require you to get their lockbox and never explain that an agent will not be involved when showing your property.They will not let you remove your payments and will try to charge your bank accounts first to avoid chargebacksThey feel moody and annoyed when you call them about problems or questions. They will not work with you if it is a misunderstanding.
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Highly recommend Hemlane!
Bewertet am 19.12.2024
OUTSTANDING - The few times we have contacted support for primarily training questions we get a...
OUTSTANDING - The few times we have contacted support for primarily training questions we get a prompt and accurate response!
Vorteile
RELIABLE! Been using the system for 3+ years and haven NEVER had an access issue or system issue preventing us from executing the required business activities.
Nachteile
I have no cons. We've suggested some enhancements but nothing prevents us from running our business as required.
Antwort von Hemlane
Thank you, Tami! We’re thrilled to have been a reliable partner for you over the years. Your feedback on enhancements is greatly appreciated, and we’re always here to help with any training or support you need!
- Branche: Immobilien
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Happy with hemlane
Bewertet am 3.10.2024
Makes being a landlord easy. Fairly low cost.
Makes being a landlord easy. Fairly low cost.
Vorteile
Tech support. Fast service any time i need help
Nachteile
Would like to see better financial tools. Have it set up for tax schedule e. Would like to see a app.
In Betracht gezogene Alternativen
StessaGründe für den Wechsel zu Hemlane
I'm using both. Trying to decide which one to stay with.Antwort von Hemlane
Thank you for your review! We’re glad to hear our tech support has been fast and helpful whenever you’ve needed assistance.
We appreciate your suggestions about improving the financial tools and adding better support for the tax schedule E. Your feedback is important to us, and we’re always working on ways to enhance the platform. As for a mobile app, that’s something we’re actively considering for future updates.
We’re pleased that Hemlane is helping simplify your role as a landlord, and we’re here to assist with any questions as you compare your options. Thanks for choosing us, and we hope to continue supporting you!
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Exceptional company and product
Bewertet am 25.9.2024
One of the best products and vendors I've ever worked with.
One of the best products and vendors I've ever worked with.
Vorteile
Hemlane automates all of the most important parts of property management perfectly.
Nachteile
I've subscribed to Hemlane for 3 years and I have no meaningful negatives to speak of.
In Betracht gezogene Alternativen
Zillow Rental Manager, AppFolio Property Manager, Buildium und TenantCloudGründe für den Wechsel zu Hemlane
Because it's easier to use and offers the core features at a high value price.Antwort von Hemlane
Hi Lionel,
Wow—thank you so much for your glowing review! We're truly honored to hear that Hemlane has been such a valuable tool in your property management journey for the past three years. 😊
It's amazing to know that our automation features have made managing properties easier for you, and we’re especially proud to be counted among the best products you’ve worked with. We continue to keep things simple while delivering maximum value, so your feedback means the world to us!
If you ever have any suggestions or ideas for further improvements, we’re always here to listen. Thanks again for your continued trust in Hemlane!
- Branche: Unternehmensberatung
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Hemlane: Userfriendly, and great customer service
Bewertet am 20.9.2024
From the beginning they have answer fast, called me back fast, helped me troubleshoot fast, its...
From the beginning they have answer fast, called me back fast, helped me troubleshoot fast, its been awesome!
Vorteile
How responsive the company is, and how user friendly the website is
Nachteile
there is no move in move out inspection assistance
Antwort von Hemlane
Hi Karla,
Thank you so much for your wonderful review! We're delighted to hear that you've found Hemlane both user-friendly and backed by responsive customer service—our team takes pride in providing fast and helpful support. 😊
We’ve taken note of your suggestion about move-in/move-out inspection assistance and have submitted your feedback to our product and design teams. In the meantime, feel free to check out our customizable templates that might help with inspections here: https://docs.google.com/document/d/1MMNC64Usfgk2H9s8jsDZgzav2DYBhYSts4CPHKfV0fQ/copy
We’re excited to continue supporting you and look forward to making your experience even better!
- Branche: Immobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Hemlane review
Bewertet am 2.10.2024
Vorteile
User friendly and support staff is always ready and willing to assist when needed
Nachteile
Nothing at this time. We just adopted this payment portal for our property management side of our real estate business. It's workin great thus far.
Antwort von Hemlane
Thank you for taking the time to share your experience! We’re glad to hear that Hemlane has been user-friendly and that our support team has been ready to assist whenever needed.
It’s great to know the payment portal is working well for your property management side so far. If you need anything or have questions as you continue using Hemlane, don’t hesitate to reach out.
Thanks again for choosing Hemlane!
- Branche: Immobilien
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Review of Hemlame (as a landlord)
Bewertet am 7.1.2025
Hemlane is still excellent and a step ahead of other self management softwares, because there are...
Hemlane is still excellent and a step ahead of other self management softwares, because there are efficient maintenance coordination staff.
Vorteile
Extremely comprehensive self management portal. Virtual assistants dealing with repairs are also very efficient.
Nachteile
The invoicing - it does not break down which property's charges. Makes it hard to report each property's expenses.
Antwort von Hemlane
Thank you, Tracy! We’re glad to hear you find Hemlane efficient. We've passed your feedback on invoicing to the right team to prioritize for future updates!
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great service
Bewertet am 27.11.2024
Vorteile
I like how easy it is to use and get help when needed.
Nachteile
There are some features like removing interest from a property that people do on accident.
Antwort von Hemlane
Thank you, Chaz! We’re glad you find the platform easy to use and our support helpful. Appreciate your feedback—it helps us improve!
- Branche: Vermögensverwaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Hemlane Just Works
Bewertet am 18.8.2023
I've had a good experience with Hemlane and have recommended it to others. It is quick to learn and...
I've had a good experience with Hemlane and have recommended it to others. It is quick to learn and easy to bill in and out of. The higher tier packages were more expensive than I could pay for the services provided.
Vorteile
Gone are the days of going door-to-door accepting rent payments with online payment portals.
Nachteile
I wish there were pre-made leases using legally binding e-signatures that could be sent back and forth within the software portal.
Antwort von Hemlane
Thanks for the review Quentin! We love to hear what has been working and what types of services our users want to have a more robust experience. With this in mind, we also provide leasing services for properties that are out of state as well!
- Branche: Immobilien
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Feedback from an engineer
Bewertet am 20.11.2019
Excellent. I'm glad we chose Hemlane. It is my secret tool that i don't think many landlords have...
Excellent. I'm glad we chose Hemlane. It is my secret tool that i don't think many landlords have heard about. The big names out there dominate the market, but we tried a few of them very systematically and i wasn't impressed with them at all. As an owner that wants to take 10 units now, to 100 someday, i put A LOT of time and effort into evaluating software to try and select which one was going to be the best for our goals, grow with us, and also help us grow.
Vorteile
This software was made to make your life as a landlord easier and streamline many of the steps and tasks necessary when it comes to managing tenants. I spent quite a few hours filling out a decision matrix to select which software platform we were going to use. Hemlane was the easy winner with the items which we weight heavily and features that we wanted. Most of our weights and preferences stem from wanting to have a very streamlined and efficient property management system.
Nachteile
I think that coming on board and understanding how the Hemlane process works from the time a prospective tenant is interested to the time they are all set up as a tenant was not very well communicated. We kind of had to figure it out on our own. There is so many little nuances with what the software does, how it communicates, how it advertises, what happens when a prospective tenant reaches out from a 3rd party site via email, etc. Thought the software is set up great and i wouldn't change much, but some training when purchasing the product for the first time would have eliminated a lot of headaches and questions for instances like were mentioned.
Also, PLEEEEEAAAAASSSEEEE make an android app. The mobile version of the site does not seem to work well. Both myself and tenants have had problems with it.
Warum Hemlane gewählt wurde
The customer support was atrocious. We couldn't even get our bank account setup after six weeks. It was also more expensive, and the so called "accounting" features were utterly ridiculous. I was better off keeping spreadsheets.Gründe für den Wechsel zu Hemlane
Our Absolute Requirements were as follows: 1. Online payment Capabilities both to and from tenants 2. Automatic Late Fees 3. A maintenance tracking and communication portal 4. Automatic lease tracking and renewal notifications Weights used to make are decision were as follows: 1. Cost (total cost per month, screening and background check cost, total setup cost) = 30% 2. Number and type of Advertising sites = 10% 3. Technical Support = 10% 4. Mobile app, Mobile friendly capabilities = 10% 5. Prospective Tenant, background and credit check structure/process - who streamlined is it? = 20% 6. Sheduling calendar for showings for prospective tenants and how it wors = 10% 7. Aesthetics/Layout/Ease of use = 10% Hemlane had the highest in many of these categories compared to the softwares which we investigated.- Branche: Gewerbeimmobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Hemlane Help
Bewertet am 8.10.2024
They are always very responsive when I have questions on how to use Hemlane and give detailed...
They are always very responsive when I have questions on how to use Hemlane and give detailed instructions on how to help resolve the issues that I may have.
Vorteile
The ability to communicate with tenants and keep track of rent payments
Nachteile
Not knowing all of the benefits that Hemlane has to offer and using the site to its full potential
Antwort von Hemlane
Thank you for your review! We’re thrilled to hear that you’re finding Hemlane helpful for communicating with tenants and tracking rent payments!
It’s great that our team has been able to assist you with any questions, and we’re here to make sure you’re getting the most out of all the features Hemlane has to offer. If you ever want a quick tour of what else the platform can do, just let us know! We’re always happy to help you unlock its full potential.
Thanks for being a part of the Hemlane community, and we’re excited to keep supporting you!
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Payment processor assistance
Bewertet am 8.11.2024
We had a tenant attempt to rescind a payment on their side, which our bank naturally blocked. This...
We had a tenant attempt to rescind a payment on their side, which our bank naturally blocked. This triggered the normal security precautions, but would have shut down our payment processing throughout the next billing cycle. [sensitive content hidden] saved the day; it is not hyperbole to say [sensitive content hidden] saved me tens of hours of work and tens of thousands of dollars. Thank you, [sensitive content hidden]. I owe you one!
Vorteile
The customer service is timely and precise. The transparency of my customer service was unmatched and honestly a level of helpful I have never experienced anywhere else
Nachteile
I am not confused about the payment processing safety trigger, however, I am confused how a tenant’s misuse caused my ability to receive payment to be put on pause. The tenant is contractually obligated to pay the lessor and at no point should ever have the ability to rescind a payment after submittal. I have the ability to refund the tenant and would naturally go through my own accounting to deem if a refund was warranted or not. The fact one tenant being an idiot can crash my system is odd.
Antwort von Hemlane
Thank you for your detailed feedback, Carl! We’re so glad to hear that our customer service team was able to provide precise and timely support during a challenging situation. We understand how frustrating payment disruptions can be and appreciate your insights on improving the process. Your kind words motivate us to continue delivering exceptional support. If there’s anything else we can assist you with, please don’t hesitate to reach out to our team.
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Feedback Review
Bewertet am 5.11.2024
Good, I have used most phases over the years. I like that its customizable to your needs and doesnt...
Good, I have used most phases over the years. I like that its customizable to your needs and doesnt keep you locked in to one service level.
Vorteile
One stop shop for all things "Landlording"
Nachteile
That there is no app for Hemlane. Albeit minor it impacts professionals who are moving fast.
Antwort von Hemlane
Thanks so much for your feedback! We’re thrilled to hear Hemlane is your go-to for all things “landlording.” It’s great to know that the flexibility we’ve built into the platform works well for you and your specific needs!
We completely understand how helpful an app would be, especially when you’re on the move. Making Hemlane even more accessible is something we’re keeping in mind as we continue to evolve. Thanks again for sharing your experience and for being a part of Hemlane – we’re here anytime you need us!
- Branche: Immobilien
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A Valuable Resource to Property Managers
Bewertet am 8.11.2023
Great! I only wish I had found them years ago. I have been using their service for about 2 years...
Great! I only wish I had found them years ago. I have been using their service for about 2 years now, and I will always continue to use their service for as long as I own and manage properties.
Vorteile
What I value most about Hemlane is that it takes SO much pressure off my shoulders from the day to day business in collecting rents from tenants, and depositing them into my bank account. (without me having to nag my tenants). Hemlane keeps after them if they are late. It is like keeping my contact with the tenants at arms length and keeping it on a very professional basis. That saves my sanity!
-Also, if I have any question about how to set up a particular setting on a tenant or to make a correction in my settings, when I call, I always get a prompt reply and very helpful advice .
Nachteile
Nothing. My overall experience has been very positive.
Antwort von Hemlane
Thank you so much for taking your time in reviewing us Nancy! We love hearing that the switch to Hemlane has streamlined your rental business!
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great software for rentals!
Bewertet am 7.11.2023
I really like this product and find it is efficient for our use.
I really like this product and find it is efficient for our use.
Vorteile
I love the ease of using this product along with the storage capacity and alerts. I also love that you can set up your own applications and really decide how you want to use the product.
Nachteile
I think the support could be a bit better.
Antwort von Hemlane
Thank you for reviewing us Pamela, we love to hear how users like yourself can fully utilize Hemlane to support your rental business!
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Good software but it does have flaws
Bewertet am 16.4.2024
Vorteile
The software helps with organization and keeping records.
Nachteile
Hemlane did not provide much assistance when I had a problem with a tenants payment. It took nearly two weeks to resolve.
- Branche: Immobilien
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Recent adopter
Bewertet am 10.8.2023
Positive! The communication has been great (sometimes overwhelming even). The disposition of...
Positive! The communication has been great (sometimes overwhelming even). The disposition of all the reps is very positive. They've been sympathetic to both tenants needs/concerns and well as owner decisions.
Vorteile
Maintenance management. Leasing assistance.
Nachteile
I have one home where four renters share. Each pay separately, some via Hemlane, some offline. Some of the accounting / financial management has been tricky.
Antwort von Hemlane
Thank you Robert for your review! We appreciate you taking time to write about our platform. We're especially glad to hear that the communication our team has with your tenants and owners has been a positive experience!
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent product, facilitates all aspects of property management
Bewertet am 19.6.2023
This program has greatly facilitated my ability to manage property, even though when I started I...
This program has greatly facilitated my ability to manage property, even though when I started I knew little about it.
Vorteile
Easy for tenants to navigate. Takes care of all the aspects of the property management. Love that I don't have to deal with money. All documents in the right place. Useful for screening tenants.
Nachteile
Integration with Zillow could be improved. Need a mobile app for tenantsPatients can not find the property guide too easily.
Antwort von Hemlane
David, thanks so much for the review! We appreciate you taking time to provide us with some feedback. We look forward to improving our services for you with this in mind.
- Branche: Immobilien
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great online app
Bewertet am 19.6.2023
Vorteile
Don’t know what I would do without Hemlane. Great for tracking maintenance requests, rent payments, leasing, etc
Nachteile
There’s nothing I can think of here right now
Antwort von Hemlane
Thanks for the review Darren! We're so happy to hear that we're able to help you with all these aspects of your rental business!
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Love Hemlane
Bewertet am 18.6.2023
Vorteile
Online rent collection portal, augmented repair maintenance assistance and network, marketing tools, good price.
Nachteile
I wish I had a place to store private notes about a property.
Antwort von Hemlane
Thank you for your review Daniel! We're happy to hear that our platform is able to help you automate your business. We look forward to improving our services for you!
- Branche: Immobilien
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Robust while easy to use
Bewertet am 19.6.2023
Vorteile
The ease of use and value. It was easy to set up.
Nachteile
The lack of the ability to do bank reconciliations
Antwort von Hemlane
Thanks so much for the review John! We're glad to hear that Hemlane is easy for you to use and get set up. We will definitely keep this in mind as we continue to grow!
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Awesome Customer Service
Bewertet am 14.6.2023
Every time I contact their support everyone is very helpful, especially [sensitive content...
Every time I contact their support everyone is very helpful, especially [sensitive content hidden]
, she goes above and beyond!
Vorteile
Their quick response to your questions and their support.
Nachteile
Inspections within the application, yes.
Antwort von Hemlane
Thank you so much for the review Javier! We're so glad you enjoy using Hemlane and that our success team continues to provide outstanding support for you and your rentals!
- Branche: Immobilien
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great product for partial self-management on remote properties.
Bewertet am 7.5.2019
I own 21 properties, 30 doors. We experimented with 2 properties in Florida (I live in Utah) and...
I own 21 properties, 30 doors. We experimented with 2 properties in Florida (I live in Utah) and we were very impressed at how well it worked. We have recently moved 2 more remote properties from Illinois and 2 from Tennessee. We would move all our Florida properties over if Hemlane had a larger footprint in Florida.
I also use their "simple" option for my local properties now which allows me to use there financial tools to collect rent and manage tenant needs w/o their local network of agents and full maintenance service.
It is a good tool for those that want to reduce program management cost and be a little more involved with the program management itself w/o being overwhelmed.
Vorteile
- Allows me to cut property management costs significantly while still having 3rd party property management tools at my disposal.
- Allows me the flexibility to choose how involved I want to be in the management process.
- Provides excellent financial tools and workflows to collect rent, handle late fees and pay team professionals online. All of which is automated.
- Fully handles maintenance requests from tenants where I have full visibility and can interact as needed.
- Handles tenant emergency calls.
- Provides a local network of quality leasing agents that I can work with on property turns. Has excellent advertisement workflows and capabilities. Just had my first turn under hemlane and it was excellent.
- The dashboard view and financial ledger are real time and easier to understand then monthly text reports from full property managers.
- Product keeps improving.
Nachteile
- Some tenants had issues setting up automatic payments early on.
- Doesn't have a way to group properties.
Antwort von Hemlane
Thank you, Danny, for your review!
We sincerely appreciate it and look forward to continuing to work with you and expand our local agent partnerships to more regions for you.