Homebase Erfahrungen

Homebase is extremely easy to set up employee time clock which happens to be free if your business has a single location and with a single location you may set it up for unlimited employees. For a small business owner where every dollar and cent matters, it’s a no brainer. A business owner may assign or allow the employee to set up their clock in and out code. Also, it may be set to take a photo of the employee during the clock in and out sessions to help or eliminate other employees from clocking in and out for them. Homebase offers an iPad, iPhone and an android app. You may also use your device's browser. We downloaded the app, installed it on an iPad for our employees to clock in and out on. The administrator has 100% access via web browser login. There’s also a feature which allows employees to clock in and out in the field which would geo-tag the location of the clocking activities.

Not a lot a negative things to say. This software is best if you have multiple employees who may have a staggered schedule. Example: an employee opens, then you have a mid day shift, then a closer. You also have many employees that may be out in the field. geo-tag is not the best choice for a single entrepreneur who’s trying to track their time, set up easier ways to do so.

Two months ago, I would have given this software 5 stars all around. I think the software is easy to use and loved that I was unable to schedule my staff during their approved request off time.

The last 2 months have been a huge scheduling struggle. First, when my staff requested off, it would only show the amount of hours on the schedule builder, not the actual times I had to go look up the request off times every week for everyone and write them down to make sure I didn't schedule at times they couldn't work. This was very time consuming. For the last two weeks, the times my staff is requesting off is not what shows up on my schedule builder. Example, [SENSITIVE CONTENT HIDDEN] requested off the evening shift this Saturday, Nov 28th. It showed up on the schedule builder that I approved a request off for the day shift. This has been a huge issue It has taken me so much longer to produce a schedule and I have had to work a lot of shifts that my employees requested off and could not get covered. I am extremely frustrated and am considering looking for other scheduling app options if this situation doesn't get fixed soon. I understand technical issues can occur during updates, but for 2 months?

How user friendly it is.

There is no right side ease of moving calendar up and down

Everything. For starters, it's very user friendly. I also love the scheduling, time sheet integration, PTO, chat/messaging, integration w/ Clover is HUGE. Having the COVID checklist when clocking in is also a great addition.

Homebase has some small glitches or bugs here and there but we look past that. For instance, although it's been a month or two now that I've heard an employee speak about this, Homebase does not always give you a notification when you receive a chat message.

I love how easy it is for departments to manage their employee schedules and messaging. Different departments all feed into this one tool.

I wish there was a way to issolate schedule templates so that department heads could load their own schedule without affecting others.

I like being able to use the mobile app for finding our team schedule and receiving updates on schedule changes. It is also easy to communicate with other team members on the app.

Homebase works well for our small, 20 person team. I would question if it was scalable for if our team exponentially increased.

I like that schedules are showing in tables that is very organized.

I hope there is a way to put in the hours I need covered by a certain department and it will show if I have holes in the schedule. There is also no way put in bonuses, it is showing I can put tips but I would like to be able to put specific bonus type.

I really value the integration with Square POS that allows me to use the analytical tools within Homebase. It's really helpful for me to be able to see my labor estimates and even the weather (coffee is largely dependent on weather). I value the real-time feedback on my labor costs as well. I also appreciate the flexibility of the timecard programming that allows the real world to happen and for callouts to not totally disrupt my timecards. We LOVE your integration with Gusto that makes my payroll incredibly easy. I came into this position expecting to drop your platform for hotschedules, but I've stuck with it because you integrate really well.

I am currently having problems with your Square POS integration and it's causing me to not enjoy the best parts of your program. Unfortunately your technical support is so backlogged that I get calls late at night when I can't access the program to make a fix.

Homebase has all of the features that our small business needs from scheduling, to forecasting, employee messaging, business development tools, and it is all incredibly intuitive and easy to use! I’ve used several scheduling platforms over the years and we’ll stick with Homebase from here on out!

There’s nothing to not like about this product. The customer service is top notch so if you ever have an issue, it will be resolved to your satisfaction and they’re always inquiring about potential features we may be interested in.

In theory many of the functions were great on homebase. The alerts, allowing managers to handle the schedule, and remote sign in were some of the reasons we went with the product. We also loved the break calculator.

There are features that just done work well. We turned off the text messages but still receive texts about people forgetting to sign out or hitting overtime. Managers can’t see all needed reports. And there were a few times things just completely didn’t work. It would be nice is Homebase reminded people to take breaks at a certain time etc.

keyword search options, project creation for teams, to-do lists, individual communications with team members, the fee includes unlimited team members (a big selling point for an agency on a budget),

The only flaw I can think of is I wish that customer service had live chat.

I like that I can easily see and adjust people’s schedules. I like that they get notifications that their shift is coming up. The push to my calendar is also a plus. Onboarding is simple. It’s well thought out.

I’d like to be able to write mock schedules. I know Homebase integrates with some POS, but it doesn’t with mine. It would also be great if there was discount for multiple stores under the same account. Adding photos to a message sometimes does not work. Could we get the ability to have a separate message stream even if it’s to the same group of people?

Homebase's integration with our Gusto payroll service makes this a critical piece of our business.
The ability to select different pay grades for different jobs, and to send messages about shifts is also a major plus.

It can feel cluttered if you only need it for a few features (it can do a lot), and the app's need to access employees' location on their device can make for a clunky experience at times (i.e. if they generally keep their location off, or miss the second step of the confirmation screen).

We love the software. It allows us to schedule, save info, talk to employees, and hire! I would love to have the pro feature but we simply cannot afford over $300 a month just to schedule and speak to employees. I’m a VERY small business and that takes about all the left over money I have at the end of the month.

The price, it also has been glitching ALOT. Most days I can’t see the schedule I created. The app will appear blank as if nothing has been created. I have deleted and redownloaded the app and still experience issues.
The fact you can’t have multiple managers to adjust the schedule SUCKS. I am always signed in under my husbands profile to adjust the schedule. Please fix this. So many company’s would love this new permission set.

I really like the geo clock and functioning with employees using their mobile phones instead of store equipment

Cost and reporting could be more detailed to be more HR equipped

Ease if use, adaptability, manager notification, team communication, documentation of absence, mobile access, etc. are all so easy to use and makes life easier for scheduling coverage for shifts.

Some reporting features are hard to understand how to run them. Also for additional features, it requires upgrading to more expensive subscriptions.