Paycor Erfahrungen

The software is very useful because its integrated tools provide me with a virtual environment to manage from its graphical interface the assistance of the staff, as their time of stay in the premises, in addition the graphics tool allows me to generate basic inputs for the construction of the reports that the other instances of the organization require in terms of the need for personnel and the preparation of the payroll. It is very good because it is also compatible with several operating systems such as Mac OS, independent operating system, Windows 8.

The difficulty has been in reaching the precision levels of automating the tracking of employee hours based on their actual work hours in the company and although administrators can configure workflows and distribute permissions to several users according to the roles, his workstation is cumbersome at the system level to translate all those variations of the programming that the tool has with reality.

I really like the payroll function of the software, it is very easy to set up and run payroll. Also the user side of things is very simple and available in Spanish.

Billing is inconsistent and uninformative, you ask questions and cannot get a direct or clear answer, I think it is very fair to be asking what I am paying for. Which then leads to the other worst function for this company which is customer service, I have been working on a billing question about delivery fees for over a month now, I have now had to ask 3 different people which include the sales people that sold me on Paycor.

I have been working on getting a user simple access to review our time cards and it is taking 3 weeks now. I called the support team, they told me it was fixed (it was not). I then created a case number by reaching out to through their support email, a week later I had to follow up with another phone call and they told me they had not even started working on this, so I had to sit on the phone for an hour while they worked on it.

The software is intuitive and easy to use. Payroll processsing is (usually) a breeze.

Support is non-existent. We have had issues starting with implementation. The implementation team did not understand what we wanted and didn't set up the system properly. There were times when they did not even understand their software and how it worked (accruals). We have had 9 months of issues with payroll tax filings with Paycor.

In general, I am very happy with this product as the person putting together the schedules!
It is easy to see when requests are put in, and it is nice that our nurses can easily pick up shifts and we do not have to deal as much with filling in open shifts.
It is very helpful that we cannot double book an employee - I'm sure that has saved me countless times.
I have had a good experience with Nimble for the most part.

Occasionally when our employees look at the month view of their schedule, the program switches days and patient accounts. This is the biggest flaw we have encountered.
It is also sometimes a pain to enter shift times, though that is becoming less of a hassle as I am becoming more comfortable with the program.
On holidays, it is great that they are all entered so we cannot forget what day the holidays are, but I have found that the system also blocks out all employees as "unavailable" on every holiday. This has caused some confusion and made those days a little bit harder to deal with.
I have also noticed that it is possible to double book a shift - something that we have to watch for closely but it is also helpful when we are setting up mentor shifts where we actually intentionally double book!
One last thing - it is hard (depending on account label colors) to print visible calendars.

Our company uses paycor for its HR management. It's simple to view your paystubs, manage your team, and check on your benefits. I like the menu and the ease of navigation.

It can be confusing to manage and view your teams PTO/hours, etc. I wish folks were able to adjust their payroll contributions for federal with-holding on the site.

Ease of use, functionality, payroll processing made easy and reports options.

While there are a ton of topics not everything in the HELP too not everything is to find. Once you do find what you are looking for there's a how to video which is helpful. I don't think it's easy to navigate the help guide. I also find that setting up new earnings/deduction codes could be easier.

Paycor offers many benefits inside their payroll software package. The feature I value the most is the ability to track employee hours in different departments and set up each department in separate general ledger accounts. This allows me to easily transfer my payroll data into my financial software. This is a huge time saving feature for me. Whenever I need to call customer service, they are knowledgeable and address any issues I may have in a timely manner. I do not usually need to call for customer support because the software is so user friendly that under normal circumstances I can handle everything on my own. I do not even consider moving to another program because of the ease of use and affordability Paycor's software offers.

There is not really anything I don't like about the software. Sometimes I wish I could get by without having to use my mouse while entering my payroll but there are a few items on the screen that can not be chosen without switching from keystrokes to the mouse.

Easy quick access to vacation sick hours, paystubs, employees information of need it.
Very user friendly app.

So far I love it, only our hr department time to time can't keep up to update, but That has nothing to do with the app

Scheduling - Pro version offers a team chat function that is a decently effective team communication tool (think simple Slack), and offers solid scheduling flexibility for employee scheduling that fits our business needs. We needed an option that allowed employees to communicate their availability on a week-to-week basis and Paycor's option largely supports that.

Easy to learn - really, the system is pretty easy to learn and get up to speed for new users.

Onboarding - certainly offered a cleaner and easier onboarding experience for new hire paperwork than our prior system.

Customer support - Support teams seem overwhelmed at all times. You never reach "your" customer service rep as they are busy serving 300 other clients like you. They lack follow through on completing tasks (expect to do some hand-holding) and follow up communication is poor.

Integration - no real ownership from the implementation team to help us successful onboard. Communication from Paycor team was severely lacking throughout the onboarding process.

Multi-systems - ATS, Scheduling, Benefits, and HR are really 4 separate systems integrated together. They mostly play nicely until they don't. Makes for an awkward user experience at times too.

Buggy - We have experienced on-going software issues that have yet to reach a resolution. Feedback from us and other Paycor users in the Paycor Ideas channel seems to show a small response, desire, or ability to make improvements from user suggestions.

Paycor helps us manage core HR functions well. Looking forward to better benefits integration.

Doesn't always seem to work on phones when people need to clock in or out.

The report functionality is fantastic. I like having the ability to customize reports, this saves me a lot of time. I also like the ease of the software and the great customer service Paycor provides.! Paycor also continues to listen to customer feedback and make improvements.

I like all the functions of Paycor, this isn't anything I dislike but the onboarding doesn't really work for us since we don't hire on an every month basis. I couldn't justify the cost but if we did I would definitely use it.

We heavily depend on Ximble for our scheduling and time clocking system, and more for the latter. Ximble has features that other similar platforms do not offer which we mostly use: the automatic deduction of unpaid breaks in the payroll report, automatically generating timesheets/payroll reports, and the time clocking app for tablets and smartphones.

The interface is beautiful, looks fresh and modern. It seemed well thought of and well planned, considering the ease of use and an overall pleasant experience.

Customer Service: I think this is the BEST feature. Customer service seems to be the top priority. There is always someone available to talk to for questions and support. I never had to wait so long for a response and the responses are always thoughtful, accurate, courteous, professional and satisfactory. I have had some really BIG issues with Ximble (and NimbleSchedule) in the past but my concerns were taken seriously and immediate actions were done. It really is very important for us to be able to connect with someone when issues arise.

Overall: Ximble is ever-growing and always open to changes and suggestions. It's not a system that is set in stone and it is willing to accommodate users to make the best experience and offer the best service possible. I am impressed with the quick responses and support it gives users. I think it's worth the money to have this kind of support than just handing me a software and have to deal with it myself!

The switch from NimbleSchedule to Ximble wasn't as smooth as I hoped. I expected at least the bare minimum of having all NimbleSchedule features in Ximble and then more. I loved NimbleSchedule but there were issues that Ximble was able to fix so I'm not complaining! Every new software needs some adjustment period and I think I've overcome this and has learned to like Ximble so far.

Because we heavily rely on the payroll reports that Ximble generates for us, it is a pain to print each report for all of our 64 employees one by one. IT would be ideal if there is an option to print all timesheets with just one click of a button (like NimbleSchedule did). We prefer the layout of the reports through the website and not the exported CSV version which looks a lot more cluttered and not easy to read.

I would also prefer for fewer pages to load when clicking on buttons to save on time. (Saving time is always a plus for me). Example: When clicking "add clock in", instead of having to open a whole new page, it would be beneficial if the same page enabled a box to add this information.

The "notes" section feature on the payroll report was removed but this is a vital component of our payroll reports. I requested if they can consider returning this feature.

A few bugs here and there that I would always bring to Ximble's attention to get fixed and they get on it quick!

Could be more user-friendly and intuitive.

Features:
They have a lot of robust features that allow us to run reports and have a snapshot of who was late or absent for each pay period, check what breaks employees are taking, etc.

QR code time clocking:
NimbleSchedule also offers the ability to clock in and out with a QR code that employees have from their NimbleSchedule phone app. We printed each employees QR code and put it with their door keycard on a lanyard keycard holder. Then we have a tablet near the front desk so employees can come in the door, hold their badge up to the tablet and clock in. Then do the same when they leave to clock out.

Tablet Admin App:
As mentioned previously, they have an admin side mobile app that uses the front camera on a tablet or mobile device that employees can use to scan their QR code and clock in or out. It works great and positioning that near the doors to our office really helps employees not forget to clock in or out and causing more work for our office admin.

Support:
Amazing support and nearly always available via live chat when logged in on the back-end

Only con that has negatively effected us is that there is no way to limit clocking in or out on a mobile device to a certain geographical area or based on IP address. They have this feature that only allows employees to clock in if they are on certain IP addresses in the desk

*Fairly easy to use - One you get a hang for what certain features do, it is very easy to use and a schedule can be set up pretty quickly. I can do a year's worth of scheduling for a dozen people in about a half an hour.

*The app and web consoles are both very easy to interpret - Adding people to the schedule means I have to pay for them to use the app, whether they use it or not. The app and website are so easy for them to use, I am surprised how many of them say they actually use it regularly.

*Lots of customization - I love all of the information it allows me to enter about my staff. The ability to turn certain notifications on and off for each individual is great too. It is completely customizable, which is great.

*Announcements/SMS texts - Group texts are great, but can get messy when everyone starts replying. The announcements feature has been great. I use it to let people know about large span schedule changes, training opportunities and general housekeeping notes. The extra $1 per person per year is completely worth it for everyone to get a text when I post a schedule change or announcement.

*Inability to turn certain features off - Since our service relies on coverage, we cannot just request time off. The shift needs to be traded. I wish I could turn off the "request time off" feature so that it doesn't get used at all.

*Positions do not automatically update - I have several members licensed at an MFR level. Last year I had 1, and this year will have more who's license will increase to an EMT-Basic level. When I change their position in their profile, it does not automatically update on the schedule. I may be doing something wrong, but the only thing I have found I can do to get them to show at their new level is to delete their schedule and re-enter it.

*Inability to create overnight/multi-day shifts - This is probably my biggest drawback about Nimbleschedule. Admittedly we have some pretty weird schedules. Most of my shifts are overnight and all-weekend shifts. The weekend shifts span 60 hours, and overnights are from 6 PM to 6 AM. As it stands now, in order for a shift to accurately span multiple days on the schedule, multiple shifts need to be created. It would be very helpful to be able to enter dates as well as times for shift start and end times, so that I am not creating 12 different shifts (4 different shifts (Fri night, Sat, Sun and Mon morning) for 3 people) for every weekend.

We use multiple features within the Paycor platform ( payroll, benefits enrollment, time and attendance and reporting . I find them all to be helpful, although, some are better functioning than others. For payroll processing and new hire onboarding Paycor has been a great solution. All I need to enter upon hiring a new person is their name and email and the onboarding process is initiated. Our employee information is now more up-to-date and accurate not to mention the time that is saved with manual entry.

For us the attendant solution and customer support would be areas for improvement. We have a non-standard set up for time and attendance which causes some confusion and manual entry. Although, I typically can get a hold of customer support within a few minutes many times I find explaining our problem and getting it resolved takes several emails and can take days/weeks. Additionally I find having dedicated tech-support to be more cumbersome then general support. Most times I find our individual contact is not available and there is a decent amount of turnover making dedicated team members seem irrelevant.

It's hard to pick out a single thing. The ease of the payroll processing is so nice. I really like that I can access the employee record from the pay data grid. This gives the ability to view an employee's earnings and deductions, figure out what might need to be adjusted, make the adjustment right in the pay data grid, and recalculate the check!
The time and attendance is a great tool for tracking time off and scheduling different leaves for our staff, and it's easy to make a change to the reason or day if needed. The HR piece of Paycor has simplified things for me in that I have changed our benefits to an online enrollment (fabulous). I've utilized the forms and documents section for a central location to refer all employees to, and the company news lets me put time sensitive materials on there.
Paycor has been very easy to work with and extremely helpful. I like having a specialist for each piece of the product; I can call and present my problem without having to be passed to five different departments. They are prompt in resolving my problem and very courteous.

I would like to have the ability to create quizzes to send out to employees that can be tracked on their employee records. I currently use the surveys for some of this but wish there was more functionality with the surveys. We are now using the performance review portion, and I wish there was a way to exclude the weights since we don't use them, although I did find a workaround.

The ability to run custom reports, the ease of the software

I like that each employee has their own profile where we can store all of their information including performance reviews, disciplinary action, compensation information...everything is right there that I need for the employee. It's pretty simple to use, too.

The Time and Attendance feature was most challenging for me to learn and navigate, but once I got it, after numerous calls and emails from support, I understand it better and it's fine. Figuring out how to run reports was most challenging for me.

Ease of use, accessibility, integartion between modules and some options for customization

There are areas of reporting and employee record set up that I wish i could customize more. also, we tend to have disruption in our scheduled reporting when there is a Quarterly Update. Also, the implementation process was bumpy at times in terms of time frams and communications, but at the end we were very happy with the product

The product is easy to use. They have great tutorials to help you with areas you are not familiar with. If you need to call in, the customer service is exceptional. They are always friendly and work to the resolution of the call.

Navigation between the areas is a little rough. There are times that I have to maneuver to another area for information and once the information is obtained, I have to maneuver back to the area I was in. If all the areas could be interconnected that would be helpful. Also, it would be helpful to designate hours and pay to a department. Currently, all hours and or pay have to be allocated to the different departments.

Almost always receive friendly helpful service. There are many options for customization. Mostly an easy to read and use interface.

If you don't set it up, some of the additional benefit/functions are very difficult to understand. I often have trouble setting up various items and would like to have a preview/test button before I share something to everyone, etc. The "OK" button after punching in/out is causing many double punches from people pressing Enter on their keyboards. Many employees complained for the lack of insight & instruction to the changes on this when they were made and do not think this particular interface is user friendly.

This software is good for tracking available hours for vacation and time off request. Also it allows employees to access their tax information electronically.

I dont like that this software doesnt provide the user with much information on how to use it. You pretty much have to teach yourself how to navigate the program. Which is fine but can be very frustrating. Also if you forget your password you only have 3 attempts to get it right or you will be locked out of your account. Then you have to contact the administrator to reset password. Its great security but very inconvenient for the user especially if you need to access your account immediately. It usually takes days of waiting to get the administrator to complete the reset.

Much of the software is quite intuitive. I have used other payroll software as well, but this simply makes sense. General area for profile, pay, deductions, with several areas for specifically coding org codes and working with allocations. It seems to be able to do what we need. Questions are dealt with fairly quickly, although during tax time the wait for a live person can be 15-20 minutes.

We had set up several different codes for 401(k), which the software did not combine for a total amount, so it was necessary to manually track for a couple employees. This was unfortunate, but didn't affect us too bad. The report writing is better than many companies I have worked with.

Ease of use, intuitive, presentation of database information

Cannot delete many things once they have been put in. For example, I made a mistake on someone's direct deposit record. I chose the incorrect deduction code on a direct deposit. I could not change the field once it was populated and saved. So, I had to turn that direct deposit off and enter the new correct information in a separate record. Would have been much easier to be able to edit that deduction code on the existing record.

Integrates with Active Directory Single Sign On
Intuitive for managers to approve time off, time cards, correct punches.
Easy for users to clock in and out. Request time off and see approval or denials.

When managing multiple employees switching between them quickly and find the information you need is not always obvious.