Admation Erfahrungen

Hi Ashleigh,

Thanks for taking the time to review admation! We love that you're enjoying the increased transparency across your creative teams.

We've been thinking about ways to improve on how PDF documents with large amounts of copy are annotated in admation, and this is a great suggestion! I'll definitely pass your feedback to the developers to discuss further.

For any other questions or comments, please don't hesitate to email us via [email protected]

Best wishes,
Samantha

Hi Kellie,

Thanks for your feedback, our customer success team will be in touch with you to look closely at the issues you face. Our goal is to have the platform running as smoothly and as quickly as possible for all users. Any additional suggestions will be welcomed at [email protected] . Thank you.

- Simple Marketing Team.

Hi Carmen,

Thank you for taking the time to review admation. I'm very sorry to hear about your experience with us.

Admation's proofing tool is built to enhance transparency across different the teams in your organisation. So whilst there may be a few more steps to set things up, our clients often appreciate the added transparency around approvals, the compare functionality to reduce conflicting feedback for designers and the auditing capabilities for managers.

To assist with your workflow in particular you may notice various options to sort or filter projects from the projects menu which can be handy to use. And if you're using Supply Deadlines, I personally like using the Lane View to view my projects!

I have sent you a copy of my email address with this comment. Please feel free to respond if you would like me to provide a few tips on using our status bars and alternative project views.

I really hope to hear from you soon!

Best wishes,
Samantha at admation

Hi Kassandra,

We love your feedback. Our development team is continuously working on reducing processing times, so we hope this will soon improve for you. If you have further suggestions please shoot to us at [email protected] Thank you.

- Simple marketing team

Hi Michael,

Thanks so much for taking the time to review admation! We really appreciate your feedback! We're glad that you're enjoying the enhance collaboration and auditing functions offered by the system.

I'll pass your comments through to the UX team for review. Please don't hesitate to email our support team if there's anything else we can do to assist in the meantime!

Best wishes,
Samantha

Hi Sallie,

Sorry to hear that you're having trouble locating projects in admation.

The Recent Projects list is my personal favourite for locating the last dozen or so recent projects that you've been working on in the system. If you'd like to search for projects outside of this list, the In Progress is definitely the next best place to look.

There's a filter in the top left hand corner of the In Progress list which allows you to search and filter down on projects by advertiser, campaign, keywords and more. You can also save your searches to ensure ease of access to your search terms next time!

There have been discussions around adding a search and filter option to the documents section in an upcoming release. I hope this will help alleviate your issues with documents.

In the meantime, let me know how you go with filtering projects otherwise you can always email [email protected] for assistance wherever you need it!

Happy Productivity,
Samantha

Hi Maria,

Thanks for taking the time to review admation. We're sorry to hear that you're having a less-than-great experience with us so far. Let's hope that we can turn this around for you!

It sounds like you could really benefit from using our "Forward for Approval" feature in the system. You can use this feature to send documents to non-admation users. They can leave their feedback on documents and send it back to you, before you pass everything back to design. We have recently introduced Word document support for approvals too! We'd love you to email our support team via [email protected] if you'd like more information on this.

We're also looking at arranging a follow-up training / workshop with your company to cover off any of those questions you may have about the system. Let us know if that's something you'd be interested in attending and I'll make a note for Helen to add you to the invite list!

Best wishes,
Samantha

Hi Tui,

Thanks so much for your review of admation. I'm sorry to hear about your frustrations. Overall, there are some really great suggestions for improvement here. Thanks so much for sharing your thoughts!

Let's try to improve on that zoom function for you. A few other notes:

At present, you can toggle between pages on the approvals view. The buttons are found at the bottom of the page! We keep it this way so that when you want to move into views like the Compare mode, the pages render correctly.

Approval/Changes are final we keep it this way to avoid human error from additional changes requested after designers start working on your initial changes.

Great suggestions about formatting text into account! I'll run it past the team for review.

Unfortunately I've run out of space to respond! Please don't hesitate to email [email protected] to share any other thoughts or suggestions you may have!

Best wishes,
Samantha

Hi David,

Thanks so much for taking the time to review admation. We're sorry to hear that you're having this experience with us.

There have been various internal discussions around simplifying the ALL or ANY approval options. I've taken each of your comments into account and will definitely pass this feedback to the UX team.

Unfortunately your company doesn't utilise the custom documentation function within the system, but we'd love to provide additional support for you in the system wherever you need it. Please don't hesitate to email [email protected] for assistance if you ever need it. In the meantime, I'll track down one of the original training videos which should highlight your company's requirements for submitting through admation.

I'll be in touch shortly with a link to the file.

Best wishes,
Samantha

Hi Leah,

Thank you for taking the time to leave feedback. Great to hear you're taking advantage of handy features such as attaching images to comments! As for your pain point, we will share this with our development team and see how it can be improved upon for the future. Please let us know if you have more suggestions at [email protected] Thank you.

- Simple marketing team

Hi Timothy,

Thanks for taking the time to review admation. We really appreciate your feedback!

We're sorry to hear about your experience with briefs. However, you'll be pleased to know that briefs created in admation are customisable. I'd recommend talking to your team about what specific changes you'd like to make and we could definitely look into pushing those changes through for you.

If there are any additional issues that keep popping up or if you have any suggestions on improving the platform, please don't hesitate to email our support team at [email protected] and we can get those things noted down for you.

Best wishes,
Samantha at Admation

Hi Romina,

We're so glad to hear that you're enjoying using admation to manage your creative team. It's great that you've found your feet within the system, but I'll definitely pass those comments back to the UX team regarding a first time user!

Are you able to provide us with a given job number for instances where creatives are failing to see your messages? I'd love to get our support team involved in this if the issue is still a regular occurrence.

Are you able to email through a quick summary of your issue as well as the job number through to [email protected]? Let's see if we can help iron this one out for you!

Best wishes,
Samantha

Hi Sharon,

So glad to hear that you're enjoying the platform! I hope that the recent changes that we made for you on your reports have also been useful.

I'm aware of an upcoming change to forms where we are aiming to increase both the number and types of fields that can copy across into the Project Details page.

I believe that the Submitter field is currently available and in use under the "Briefing" field for your current brief. We can also assign a "Project Team Owner" from briefs, if you wish. Let me know if this helps!

I'll keep you in the loop for any further changes to brief functionality as these updates become available!

Best wishes,
Samantha

Hi Haylee,

Thanks for taking the time to review admation! We're glad that you're enjoying use of the platform to review and approve your creative marketing material.

The final nature of approving or requesting changes on artwork can be both a blessing and a curse, at times! But we've decided to keep it this way for data integrity purposes, and to minimise human error when designers come to create artwork revisions from the feedback they've received.

Should you require further changes after you've submitted your feedback, the best way is to message the submitter in the system, asking them to upload another revision of artwork.

It might be handy to know that you can also edit approvers within admation once your artwork has been sent off for approval.

If you have any further questions or if you'd like to chat about this one in more detail, please email us at [email protected]

Thanks!
Best wishes,
Samantha

Hi Amy,
Thank you for your constructive feedback. We would like to inform you that admation has undergone some improvements since you last provided your feedback, namely optimising page load times and improving our zoom feature.
We are continuously implementing new features to admation. The suggestions you have made have been noted and conveyed to the development team.
Our product support team will be in contact with you with regards to turning off daily revision reports. Many Thanks,
Admation Support Team

Hi Kylie,

Thanks for your comments! We're glad that you find the approval process clear and straight forward.

We hope that the recent changes to the Project Overview screen have helped alleviate the user issues you were experiencing! Information now flows down the screen, rather than across. If you have any other suggestions or comments, please do not hesitate to email us via [email protected]

Happy Productivity,
Samantha

Hi Carol,

Thanks so much for taking the time to review admation! We really appreciate your feedback! As always, if you have any feature requests or if you require any assistance, please don't hesitate to email our support team via [email protected]!

Best wishes,
Samantha

Hi Richard,

So glad to hear that you're enjoying admation and thanks for your suggestions! I've passed these back to the team for review.

If you have any further comments or enhancements, please don't hesitate to email them through to our support team!

Best wishes,
Samantha

Hi Cassie,

Thanks so much for your review of admation. We're glad that you're enjoying the different approval levels in the system. The Dashboard really is a great tool too, isn't it!

I've passed your comments back to the UX team for review. Your comments have been really helpful. Hopefully we can use your suggestions to help to improve the overall user journey within the system!

Best wishes,
Samantha

Hi Will,

So glad to hear that you're enjoying using the system for markups and reviewing artwork in your business. It sounds like you're really utilising all of the features widely within your workflow, which is great!

I'd be interested to hear under what circumstances you're receiving these error messages. Next time one of those errors take place, it would be great if you could follow up with an email to [email protected] whenever these issues take place so that we can troubleshoot them for you!

I've taken note of your accidental submission issues and have added a task to our backlog so that our developers can start to consider options for this.

Thanks again, your feedback has been really useful!

Best wishes,
Samantha

Hi Rosie,

Thanks so much for taking the time to review admation! It's great that you're finding value from our email notifications.

It sounds like you might benefit from using our filter function to search for items. If they are past projects, it's possible that they may have been moved to your Ad Storage. You can also use filters under that screen to locate older files!

We're sorry to hear that you're not using the mark up tools. Is there anything you feel that we can improve on here?

We look forward to hearing back from you with your suggestions.

Best wishes,
Samantha

Hi Stephanie,

I'm glad that admation is making work much for efficient for you within your role!

I completely understand that the final nature of Approving or Requesting Changes can be a blessing and a curse at times! We've had discussions around this internally, but we've decided to keep things as is to reduce the risk of human error that would otherwise result from having your designers review ever-changing comments within the system.

Post-approval comments risk becoming too easy to miss or overlook, and we feel this would be an absolute nightmare to manage across your teams!

Therefore, the best way to amend your comments post-approval/changes is to send through a message via the system requesting another revision. This way, your comments remain recorded in the system, and clear to the design team.

Please don't hesitate to email [email protected] for additional assistance wherever you need it!

Best wishes,
Samantha

Hi Bronwyn,

Thanks for taking the time to review the platform! We really appreciate your feedback.

If you'd like to integrate admation with your device's calendar, you can subscribe via your admation account. Just head to Your Name > Settings > Admation Calendar Subscription > Instructions for information on how to achieve this! We hope this helps you out.

I'll definitely pass your requests onto the team for review. Thanks again for stopping by!

Best wishes,
Samantha

Hi Gavin,

Thanks so much for taking the time to review admation. We really appreciate your feedback.

We'll keep monitoring these instances where the application crashes. Our UX team is currently reviewing the customer journey across the platform so I'll make a note to pass your comments onto the team.

Thanks again,
Samantha at admation

Hi Mimi,

Thanks for taking the time to review admation, and what great timing as well! We've recently had a chat to Amy B from your other team to look into a follow-up training session! If you'd like to participate, I'd recommend sending through a note to Amy expressing your interest!

For troubleshooting within the system, we have an in-house dedicated support team located in Melbourne and we're available from 8AM - 6PM Monday to Friday to assist you wherever you need it! Please don't hesitate to get in touch via [email protected] if you ever get stuck!

We're currently rewriting our How To Guides. We'll let you know once these updated guides have been launched. But in the meantime, all current guides are accessible in your admation account under Help > Training Content. There's also a Custom Documentation tab featuring videos from our first session with you.

Please do let me know if there's anything else I can do to assist!

Best wishes,
Samantha