UJET Erfahrungen

Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET.

No app, so you are in essence tied to your desktop/laptop to use it

It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.

Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!

The folks at Ujet have created a really great product. Not only is the voice quality better than any other system but it’s more reliable and very easy to use. They also understand the value of the relationship and treat you like a partner not a client to be sold things. Highly recommend.

Reporting needs to be updated. Today it’s either the live dashboard or downloading excel files.

Its very simple to use, and because of this you can save a lot of time training your personnel to use it.

None at this moment. Its cloud based API allows it to be deployed anywhere as long as you have a computer and an internet connection.

I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.

I didn't like the fact that you couldn't force logout users.

Ujet is so easy to use! I love how I can text a customer right then and there during our call.

I wish there was a feature in which allowed us to send screenshots to customers via text.

Very user friendly, intuitive and it makes training for the people who are going to be using it, really easy.

It may be buggy with integrations with other CRMs, like Salesforce.

Fact that you can integrate the Ujet with CRM like Kustomer and Zendesk, You can also use smart actions that are really cool like you cans end someone a link while on phone, and the customer can also share with you like a contact during the call or eve other inform that you may require

Generally i liked the app but, it is always up about 97% but when it goes off for any reason the team are always on top and will fix the issue ASAP

Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!

Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.

Ujet is a user-friendly software, when I started working in this company they were using a different call center platform that was everything but easy to use or user-friendly. The option to be in a 3-way call, hold time control and the auxes to use is awesome.

Now, as a QA specialist, I love how easy it is to access reports with relevant data for my day to day job.

When it was recently implemented there were multiple disconnections, froze screens and issues like that, but they were promptly resolved.

I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet

Nothing actually there to dislike it only requires a strong internet connection to work probably.

The interface is pretty straightforward.

I wish that the volume I set on my laptop would stay at the level I set it. It somehow resets to always being super loud when it rings and when I'm placing a call.

I wish that the size I set my Ujet would stay that size- I make it that size for a reason and having to constantly adjust it back down is frustrating.

My Ujet has not has sound for about 2 weeks now- I rely heavily on the visual cue of a call coming in. I have done the trouble-shooting methods that have been presented to us.

Over the past week my calls done connect as quickly as they used to. I work in the same location, ie: the same distance away from the router as I have before. It will count me down then just say "Connecting..." for upwards of 30-45 seconds. When that happens with all of my calls it's a major time eater.

The ease and efficiency of redaction of private information.

Calls drop and you can’t keep the call after establishing connection again.

It's easy to use, and it doesn't require a hard install. It's simple to use and doesn't really require any instructions to be given. So easy a toddler can use it.

The only thing, would be that it lags a little, but that could just be due to the internet connection.

I love that I can help customers with ease and quick connection. It's also extremely easy to multitask on other sites to help customers more.

sometimes the connection is a bit glitchy- but I believe that depends on your internet connection as well.

The best feature of UJET is the fact that it already is prepopulated with responses that are tailored for any situation we may encounter. They are non-generic and flows naturally allowing ease of conversation and excellent customer service.

Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers. I also hate that whenever I receive another chat the one I was on becomes stuck and It almost switches to the new one.

It helps my team keep track of what we are working on and know when people are at meals and taking breaks.

Sometimes the log out doesn't appear until you minimize the screen.

eazy to work, and i have a good support to help me

I'm from brazil, and don't have in protuguese

Easy to access
details are straight forward

there are a lot of issues when you remove the UJET phone from the main page. there are times UJET will go on unavailable, unresponsive and there are times it will disconnect the call even you are using Ethernet connection

Very easy to use. More functionality when adding AUX codes and shows your daily stats.

Sometimes after software update I have to refresh my page, but it is OK.

It is very easy to use, and better than the previous software.

Not much, sometimes it is the transferring issue, where the other agent gets the call but never connects. Other than that, it is an overall nice program.