UJET Erfahrungen

UJET

Plattform für Kundeninteraktion und -support mit CRM-Integration

Gesamtbewertung

4,5 /5
(128)
Preis-Leistungs-Verhältnis
4,8/5
Funktionen
4,6/5
Bedienkomfort
4,8/5
Kundenbetreuung
4,8/5

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128 Bewertungen

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy for our team to hit the most aggressive SLAs I have ever seen

Bewertet am 27.9.2019

Exceedingly positive, especially with training new hires who were not here when we rolled it out....

Exceedingly positive, especially with training new hires who were not here when we rolled it out. Other than the lack of a smartphone app, UJET has been a dream.

Vorteile

Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET.

Nachteile

No app, so you are in essence tied to your desktop/laptop to use it

Valerie
Gesamtbewertung
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Values you as a customer

Bewertet am 21.3.2019

Our use case for ujet is very small but it works very well for what we need. We've had a great...

Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.

Vorteile

I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.

Nachteile

Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.

Ariell
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Overall Good

Bewertet am 23.9.2019

Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use....

Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use. I would say it does make my job much easier than answering a normal phone.

Vorteile

It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.

Nachteile

Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!

Enoch
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Game changer

Bewertet am 17.9.2019

Vorteile

The folks at Ujet have created a really great product. Not only is the voice quality better than any other system but it’s more reliable and very easy to use. They also understand the value of the relationship and treat you like a partner not a client to be sold things. Highly recommend.

Nachteile

Reporting needs to be updated. Today it’s either the live dashboard or downloading excel files.

Carlos
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

UJET nice and easy software for customer service

Bewertet am 13.3.2020

I use UJET for Technical Support for Google Nest when it comes to transferring to other departments...

I use UJET for Technical Support for Google Nest when it comes to transferring to other departments or call back the customer is really smooth and easy to use. It got a lot of options that is really helpful for the daily basics.

Vorteile

UJET is one of the easiest software for customer service, it is really easy for doing internal transfers or maintain the call in the best way possible. It got a lot of features that allow us as agent to know in what internal auxes we can be and what external auxes we can be as well. When it comes to call the clients and maintain the best experience on the call UJET will never let the call down

Nachteile

Actually I've never seen something missing in this software It covers all the basics for an agent of Customer Service and Technical Support that can help us as an agent to keep the call easy and smoothly.

Polina Maria
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Review for Software buyers

Bewertet am 19.3.2020

I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come...

I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.

Vorteile

I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient.

Nachteile

The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

UJET Call Engine

Bewertet am 13.9.2019

It has been the right solution to our customer service needs.

It has been the right solution to our customer service needs.

Vorteile

Its very simple to use, and because of this you can save a lot of time training your personnel to use it.

Nachteile

None at this moment. Its cloud based API allows it to be deployed anywhere as long as you have a computer and an internet connection.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

U Jet Feedback

Bewertet am 13.9.2019

Overall UJET is a great phone system for executing calls and running reports; definitely an upgrade...

Overall UJET is a great phone system for executing calls and running reports; definitely an upgrade from the last system.

Vorteile

I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.

Nachteile

I didn't like the fact that you couldn't force logout users.

Arizbeth
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Easy Use

Bewertet am 12.9.2019

Vorteile

Ujet is so easy to use! I love how I can text a customer right then and there during our call.

Nachteile

I wish there was a feature in which allowed us to send screenshots to customers via text.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Easy to use, easy to set up

Bewertet am 12.9.2019

It is a very good tool for taking calls via VoIP and agents have provided good feedback overall in...

It is a very good tool for taking calls via VoIP and agents have provided good feedback overall in regards to its use and also on the features it has.

Vorteile

Very user friendly, intuitive and it makes training for the people who are going to be using it, really easy.

Nachteile

It may be buggy with integrations with other CRMs, like Salesforce.

Samson
Gesamtbewertung
  • Branche: Sicherheit & Untersuchungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The best Call Management software

Bewertet am 18.12.2019

Excellent, Customer service and the technical support is always on top

Excellent, Customer service and the technical support is always on top

Vorteile

Fact that you can integrate the Ujet with CRM like Kustomer and Zendesk, You can also use smart actions that are really cool like you cans end someone a link while on phone, and the customer can also share with you like a contact during the call or eve other inform that you may require

Nachteile

Generally i liked the app but, it is always up about 97% but when it goes off for any reason the team are always on top and will fix the issue ASAP

Kim
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Best of the best functionality

Bewertet am 25.9.2017

Vorteile

Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!

Nachteile

Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.

Rafael
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

My experience with Ujet

Bewertet am 12.9.2019

Vorteile

Ujet is a user-friendly software, when I started working in this company they were using a different call center platform that was everything but easy to use or user-friendly. The option to be in a 3-way call, hold time control and the auxes to use is awesome.

Now, as a QA specialist, I love how easy it is to access reports with relevant data for my day to day job.

Nachteile

When it was recently implemented there were multiple disconnections, froze screens and issues like that, but they were promptly resolved.

Ahmed
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

One Of the best softwares in managing and calls in customer service field

Bewertet am 12.10.2022

Vorteile

I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet

Nachteile

Nothing actually there to dislike it only requires a strong internet connection to work probably.

Mary
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 3.0 /10

Quirks that make it frustrating

Bewertet am 29.6.2020

It get's the job done- I just think the kinks from above would make it that much better.

It get's the job done- I just think the kinks from above would make it that much better.

Vorteile

The interface is pretty straightforward.

Nachteile

I wish that the volume I set on my laptop would stay at the level I set it. It somehow resets to always being super loud when it rings and when I'm placing a call.

I wish that the size I set my Ujet would stay that size- I make it that size for a reason and having to constantly adjust it back down is frustrating.

My Ujet has not has sound for about 2 weeks now- I rely heavily on the visual cue of a call coming in. I have done the trouble-shooting methods that have been presented to us.

Over the past week my calls done connect as quickly as they used to. I work in the same location, ie: the same distance away from the router as I have before. It will count me down then just say "Connecting..." for upwards of 30-45 seconds. When that happens with all of my calls it's a major time eater.

Rebecca
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

UJET review

Bewertet am 13.3.2020

Love Ujet! Great service!

Love Ujet! Great service!

Vorteile

The ease and efficiency of redaction of private information.

Nachteile

Calls drop and you can’t keep the call after establishing connection again.

Harry
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Brilliant App!

Bewertet am 24.2.2020

Communication is so key in my line of work as I am working in dispatch for a delivery company! on a...

Communication is so key in my line of work as I am working in dispatch for a delivery company! on a daily basis for the entirety of my shift I make use of UJET and I am extremely thankful for that as UJET makes the communication go flawless!!.

Vorteile

The easy to use functionality, very straight forward and to the point app!.
I work in dispatch support and use this app on a daily basis to communicate with drivers, merchant and customers when needed and with the very quick and efficient easy accessibility UJET offers it makes my day run smooth on a daily basis!. Thank you UJET <3 :D

Nachteile

Honestly there is nothing at all, that I dislikes about UJET! Job very well done on creating a awesome and very useful application!

Jennifer
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

SWAG Ujet

Bewertet am 13.3.2020

When I first started to use it, it was pretty self explanatory. I didn't have any issues with it....

When I first started to use it, it was pretty self explanatory. I didn't have any issues with it. It's pretty clear to understand

Vorteile

It's easy to use, and it doesn't require a hard install. It's simple to use and doesn't really require any instructions to be given. So easy a toddler can use it.

Nachteile

The only thing, would be that it lags a little, but that could just be due to the internet connection.

Elisabeth
Gesamtbewertung
  • Branche: Lebensmittelproduktion
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Extremely efficient!

Bewertet am 15.3.2020

Very good experience. I'm able to have more productivity while connecting with customers on more...

Very good experience. I'm able to have more productivity while connecting with customers on more of a personal level.

Vorteile

I love that I can help customers with ease and quick connection. It's also extremely easy to multitask on other sites to help customers more.

Nachteile

sometimes the connection is a bit glitchy- but I believe that depends on your internet connection as well.

Chantelle
Gesamtbewertung
  • Branche: Computer-Vernetzung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Ujet is one of the best easy to use Dialers I have used.

Bewertet am 7.7.2020

Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care...

Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care about the service that they provide and I am happy to help them with that.

Vorteile

The best feature of UJET is the fact that it already is prepopulated with responses that are tailored for any situation we may encounter. They are non-generic and flows naturally allowing ease of conversation and excellent customer service.

Nachteile

Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers. I also hate that whenever I receive another chat the one I was on becomes stuck and It almost switches to the new one.

David
Gesamtbewertung
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Useful Schedule Tracking

Bewertet am 18.9.2019

Keeping track of what people are doing and who is available on our teams.

Keeping track of what people are doing and who is available on our teams.

Vorteile

It helps my team keep track of what we are working on and know when people are at meals and taking breaks.

Nachteile

Sometimes the log out doesn't appear until you minimize the screen.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

UJET Review

Bewertet am 23.3.2020

Vorteile

eazy to work, and i have a good support to help me

Nachteile

I'm from brazil, and don't have in protuguese

Ronil
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 10 000+ Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Issues

Bewertet am 13.9.2019

Vorteile

Easy to access
details are straight forward

Nachteile

there are a lot of issues when you remove the UJET phone from the main page. there are times UJET will go on unavailable, unresponsive and there are times it will disconnect the call even you are using Ethernet connection

Sargis
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

UJET after 8 Months

Bewertet am 30.3.2019

I am using UJET in Technical support job. Very convenient way to receive and transfer calls .

I am using UJET in Technical support job. Very convenient way to receive and transfer calls .

Vorteile

Very easy to use. More functionality when adding AUX codes and shows your daily stats.

Nachteile

Sometimes after software update I have to refresh my page, but it is OK.

NICHOLE
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 10 000+ Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

At Nest We Love UJET!!!

Bewertet am 30.3.2019

IT'S GREAT!!!

IT'S GREAT!!!

Vorteile

It is very easy to use, and better than the previous software.

Nachteile

Not much, sometimes it is the transferring issue, where the other agent gets the call but never connects. Other than that, it is an overall nice program.