UJET Erfahrungen

It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.

Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!

I like how Ujet tracks everything and I'm able to see what I've been doing throughout the day. It allows you to see what status everyone is in and where the needed areas are.

Sometimes, like all software, there are glitches that are hard to fix. When I reported it to customer service, they said that they would get back to me with what happened but I never received an answer. The problem hasn't happened again which is good!

We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.

UJET is relatively new to the market place, with that said, their API are mature for a young company

Ujet is so easy to use! I love how I can text a customer right then and there during our call.

I wish there was a feature in which allowed us to send screenshots to customers via text.

Really easy to use, no need to have a lot of resources. It makes simple the way you can communicate with your customers.

Sometimes can get some errors, it gets unstable more than what you would like. The interface could be better.

It is extremely easy and pleasant to use, and it's always updated

There are not many things that make it unpleasant. The rare moments it used to crash at the beginning, but they got sorted out.

The user interface is very intuitive. Transfers in UJET are very easy to perform. A lot of cool features compared to other VoIP software I've used in the past

I have not encountered anything about UJET that I don't like. Sometimes it seems that the software freezes up and I have to refresh my screen. This could be caused by a variety of different factors though and might not be related to UJET

I can easily monitor my agent's auxes, status and even do a call listening real time. It also includes different status/aux that they may tag whenever they go on avail, email, breaks or lunch. This tool really help me in daily monitoring, data extraction and day to day live call listening. Reliable indeed!

None so far as it serves its purpose. Haven't encountered ang issues yet.

I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works perfectly fine.

I think you can use Ujet in a standalone browser; it's just that there is an echo when using it.

It is easy to navigate, all options are user friendly. You can easily be familiar with UJET and how it is used.

There is nothing that I don't like specifically. I think it is user friendly and very easy to use on a daily basis.

It’s an almost comprehensive software. I also appreciate access to review previous call logs and emails of customers who call, for information purposes and to help further resolve some issues.

1. Notification sounds of an incoming call is muted every time I first log in, until I pick up my first call. After the first call is picked, the sounds activate for all other incoming calls. Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result.
2. Lack of consistency in countdown when receiving a call. Sometimes I get a missed call after only 6 secs. Should be 10 secs all across the board.
3. It’s difficult for users to pull up call log histories of a phone number, unless we receive or call that phone number. Sometimes customers call with a different number, maybe a spouse’s or their landline, claiming they called before using another number. In order to resolve their issues, that other phone number’s log history needs to be located to hear previous conversations or read previous emails.
4. Most things can be accessed from UJet regarding a customer but format is very compact and dense. It discourages user to access information through UJet and instead use the original avenue.
5. Calls logs should appear for third party calls. For instance, if I place someone on hold to call another phone number to assist the situation, I should be able to see that new number’s log history.

Fact that you can integrate the Ujet with CRM like Kustomer and Zendesk, You can also use smart actions that are really cool like you cans end someone a link while on phone, and the customer can also share with you like a contact during the call or eve other inform that you may require

Generally i liked the app but, it is always up about 97% but when it goes off for any reason the team are always on top and will fix the issue ASAP

Its very simple to use, and because of this you can save a lot of time training your personnel to use it.

None at this moment. Its cloud based API allows it to be deployed anywhere as long as you have a computer and an internet connection.

I've been using UJET as an agent for phone calls for almost 6 months. I've dealt with outbound calls, system status changes for different occasions and it has worked beautifully. No complaints regarding the usage and look. Efficiency wise, it has never presented a problem thus far.

Honestly, there is nothing I could say that I dislike about the software. Most technical issues within the experience as an agent and administrator have been because of hardware (local computers).

One of the good things about Ujet is it is super easy to use! It's easy to log in, make calls, receive calls and transfer! It has the options for breaks, bathroom, meetings, ect. I use Ujet through Kustomer and I like how they work together and pull up customers information.

The biggest negative with Ujet is it does glitch up often. After ending a call, sometimes it will freeze and not put you back into available after the countdown for Wrap-Up and when you try to click Back To Available, nothings happens so you have to refresh the page. There's also times you can not answer a call for unknown reasons (it freezes and doesn't allow to you do anything).

Ease of integration with Salesforce. When running reports and reviewing calls it makes things alot easier from a supervisor's point of view.

Would love to be able to review out bound calls. At this time were not able to

I like that we are able to use it to the full extent. Also, it is easy to understand and you are able to process more than one call. Gives you the feel of a real cell phone.

I don't like when the sound you hang up makes. Also, the loud ringing noise when trying to contact a customer.