--- description: Ausführliche Erfahrungsberichte zu Keatext mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Keatext dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Keatext Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [CEM Software (Customer Experience Management)](/directory/601/customer-experience/software) > [Keatext](/software/111049/keatext) # Keatext Canonical: https://www.getapp.at/software/111049/keatext Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.getapp.at/software/111049/keatext?page=2) > Keatext ist eine cloudbasierte Textanalyseplattform für Customer Experience Management, Marktforschung, Mitarbeiterengagement und mehr, die Kundenkommentare und Feedback analysiert, einschließlich Umfrageantworten, Bewertungen, Transkriptionsaltabschriften und E-Mails, um umsetzbare Erkenntnisse zu liefern > > Bewertung: **3.8/5** von 19 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.8/5** | 19 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Keatext - **Region**: Montreal, Kanada - **Gegründet**: 2010 ## Gewerblicher Kontext - **Startpreis**: $ 550,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch, Französisch - **Verfügbare Länder**: Frankreich, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Ad-hoc-Anfrage - Ad-hoc-Berichterstattung - Aktivitäts-Dashboard - Anmerkungen - Anpassbare Berichte - Anpassbares Dashboard - Anwendungsentwicklung - Befragungs-/Umfragemanagement - Benchmarking - Berichterstattung / Analyse - Berichterstattung und Statistik - Boolesche Suche - Chat / Messaging - Customer Journey Mapping - Dashboard Software - Dashboard-Erstellung - Daten-Connectors - Daten-Identifizierung - Daten-Import / -Export - Daten-Vermischung ## Integrationen (4 insgesamt) - Salesforce Sales Cloud - ServiceNow - SurveyMonkey - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [CEM Software (Customer Experience Management)](https://www.getapp.at/directory/601/customer-experience/software) ## Ähnliche Kategorien - [CEM Software (Customer Experience Management)](https://www.getapp.at/directory/601/customer-experience/software) - [Text Mining Software](https://www.getapp.at/directory/1161/text-mining/software) - [Kundenzufriedenheit Software](https://www.getapp.at/directory/1029/customer-satisfaction/software) - [Qualitative Datenanalyse Software](https://www.getapp.at/directory/1487/qualitative-data-analysis/software) - [NPS-Software](https://www.getapp.at/directory/1963/nps/software) ## Alternativen 1. [Tableau](https://www.getapp.at/software/90797/tableau-software) — 4.6/5 (2348 reviews) 2. [JMP](https://www.getapp.at/software/2057485/jmp) — 4.5/5 (53 reviews) 3. [Looker](https://www.getapp.at/software/91545/looker) — 4.5/5 (282 reviews) 4. [Qlik Sense](https://www.getapp.at/software/100391/qlik-sense) — 4.5/5 (260 reviews) 5. [Sisense](https://www.getapp.at/software/91224/sisense-prism) — 4.5/5 (378 reviews) ## Nutzerbewertungen ### "We evaluated Keatext during a test period and were very impressed with the results." — 4.0/5 > **Francis** | *27. März 2018* | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The Keatext interface is clear and easy to use. Keyword groupings and the display of sentiment measurement graphs are useful. > > **Nachteile**: None. We have not completed the product testing yet. A complementary offer for other data formats would be appreciated. ----- ### "You will like it" — 4.0/5 > **Verifizierter Rezensent** | *19. Jänner 2019* | Marketing & Werbung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing. The sky is the limit – literally. Since then, I have recommended this tool to several clients who were struggling to understand their customers and were interested in creating buyer personas. 1. Easy-to-use rather it is fun app that will make you love you work. 2. Great customer support. 3. Let’s you monitor customer sentiments, trends, and more across multiple channels. > > **Nachteile**: 1. They have blacklisted IPs of several countries which restricts potential clients from accessing their website. Not sure what’s the logic here but if it’s a global tool, everyone should be able to access website. 2. Third-party integration needs more work. > > Definitely recommended if you’re interesting in analyzing text feedback and use it for decision-making. ----- ### "Easy to use" — 3.0/5 > **Verifizierter Rezensent** | *26. März 2018* | Einzelhandel > > **Vorteile**: It's easy to import data and to analyze it, the learning curve is super fast as the software is well built and easy to learn. The team was also there for me if I had questions. I liked that I could be autonomous in a matter of hours. > > **Nachteile**: The analysis features were not exactly to my liking, and I felt the lexical analysis could use more statistical techniques for large datasets. ----- ### "Perform better to your customers with Keatext" — 4.0/5 > **kerem** | *17. September 2022* | Konsumgüter | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Keatext is a very powerful tool. It has many functions while performing your customers better with efficient way. Especially comperative analysis helped me a lot. > > **Nachteile**: Nothing specific, but in this kind of softwares ,users may need additional how to guide videos or documents. > > It was all ok \!\! ----- ### "Good for some use cases, but not for my case" — 5.0/5 > **Sharon** | *22. April 2020* | Unternehmensberatung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Power to analyze thousands of text data rows. > > **Nachteile**: Limitations are so clear. 1) Filter set renews every time I update the data even though the columns are the same in the same order. 2) Cumbersome to add any filters. It would be nice to drag and drop like in Excel pivot table or in Tableau. 3) Its AI is not able to read beyond typos. Making sure the thousands of rows of text data doesn't contain any typo is a burden for its users. 4) Noun = topic, adjective = sentiment -- too binary. What if users express the same idea by saying "reliability is great" and "reliable product"? Shouldn't it be considered the same? But Keatext doesn't know how to do that. 5) Unclear how retraining works. There were 1000 times I wanted to retrain the AI, but there wasn't enough guideline. 6) AI can't read between the lines. It's too single dimensional. Nuance won't be picked up by Keatext. ----- Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.getapp.at/software/111049/keatext?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/111049/keatext) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Strukturierte Daten