Collect, Analyze & Manage Net Promoter Score® (NPS) Feedback
4.9/5 (21 Bewertungen)Vorteile
Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support. Amazing experience!
Nachteile
I had a great experience overall. In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available. Amazing turn-around.
Helps us to optimize our processes.
Vorteile
Great and intuative to use tool for measering the NPS.
Good customer support if you have questions or sugesstions for missing features.
Nachteile
More detailed analytics page is missing at the moment but I know that a new analytics page will be launched in the very future.
Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems.
Vorteile
- fair pricing (totally worth the money IMHO)
- integrations like zendesk, slack etc. are very handy
- the team responds very quickly when an issue occurs
- the tool or better the whole process is very self-explanatory and easy to work with
Nachteile
Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.
Vorteile
customer journey could be sustainable improved and the customer preferences where easier to be adapted besides that the Churnrate has extremely fallen
Nachteile
I'm lucky to say that nothing comes to my mind
Vorteile
- It is possible now to scroll through and read the customer feedback at different stages of the buying process. Helped us to identify a bug we had on older android devices in the payment process
- Nice API! For me as a Head of BI it is always beneficial to work with well structured tool that are easy to intergrate into DWH
Nachteile
- It would be great to have the NPS scores (anonymized) of the users from other shops / platforms as well in order to have benchmarks. It's not really a con but perhaps an idea worth to explore.
Vorteile
Easy to use, nice layout, various types of survey implementation possible (email, website overlay, etc), automatic analysis an clustering of comments, great customer service
Nachteile
No Salesforce API at the moment, but with the use of Zapier we were able to solve this hindrance. The possibility of scheduling surveys would be nice as well.
Great experience. We are using Zenloop for constant feedback with our customers.
Vorteile
Ease of use, lot of features, interfaces to MailChimp and API. Great tool to "pre-filter" happy and non-happy clients.
Nachteile
To my understanding, it takes more than the 14days trial to really find out how to integrate the whole thing into your automated customer communication.
Vorteile
The interface is great and the service for onboarding is fantastic. If you have questions or need support the service team is always there for you! Thank you!
Nachteile
It would be great if the graphs are illustrated a little nicer. Overall minor thing, but that way I can copy and paste it in my weekly update ;).
I didn't expect, that so many Customers want to give feedback and how much this feedback helps to make you better. (It will definetly helps you to understand your customer better or get some good ideas)
You can really use it for everything, to get Feedback for your service, team or for example your newsletter.
Vorteile
I am really new with the customer feedback topic, but Zenloop helps me a lot to start with it. So it was really easy to implement a new survey and send it automatically to our customers.
Nachteile
There is nothing, ok maybe that you can't archive a survery, but when you have more surveys, you can mark you favourites and so they are on top. (No worries, you can delete survey - so its not that bad)
Vorteile
Easy implementation. No nonsense features distracting from the core use case. Zenloop leads by example taking customer feedback on board.
Nachteile
It still has some usability issues and not all features or reports are self-explanatory but Zenloop usually reacts quickly.
Vorteile
This plattform is focused on your needs to receive feedback to all your company activities with customers.
Features und collecting data is made easy and improving your plattform and processes with valuable feedback is great. Also the Integration guide and the api reference is easy to use.
Nachteile
As a young application, there are no really missing features, except the missing mobile applications at the moment.
Vorteile
Great ease of use, simple but effective product features, excellent analytics to measure and manage customer happiness
Nachteile
Nothing so far! Onboarding was good, implementation easy and usability so great that you hardly need any support
Vorteile
Really easy to use, super valuable features We did like how easy this helps to carry the NPS concept into the organization.
Vorteile
- Very easy to use, no complex integration
- direct results
- nice and easy understandable dashboards
Vorteile
Zenloop NPS provides valuable insights into the performance of our products. We can share this insights easily with every employee so that they know about their daily priorities. Thus Zenloop NPS is one of our most important tools that help us mastering the digital transformation.
Nachteile
The Zenloop guys are doing great work. I hope that they constantly improve the product and we're looking forward to even more sophisticated analytics.
Vorteile
A tool which provides measurable impact on our KPIs and helps us to understand how the user really feels about our service.
Nachteile
at some points it would be good to have more opportunities to customize the tool for our service and we would appreciate more support with different languages.
we want to collect NPS Data with an easy tool to invest less time as possible and focus on our customer reviews
Vorteile
simple Interface and easy data import/export
Nachteile
we would like to compare NPS Sets over time. We would like to delete a rating (wrong recipient.. etc)
Vorteile
Really simple and intuitive interface
NPS is great metric for open customer feedback
Practical applications for e-commerce
Nachteile
Some more analytics features and integrations to data warehouse would be great
Pricing could be lower
We got feedback which helps us to improve step by step
Vorteile
Easy set up, tool handling, improvements/feedback right from day 1
Nachteile
sometimes lack of customization, better pricing model to be considered
Vorteile
- love the live feed option because it enables us to communicate customer feedback to anyone within our company and quickly see what’s going right or wrong + it motivates our team to see changes
- very good value for money!
- customer service always provides quick and useful help with an issue
- the whole tool is easy to set up and understand
Nachteile
- no major cons, if issues appear (bugs etc.) the zenloop team usually fixes them immediately which makes it super convenient
Verteilung der Bewertung
Weiterempfehlungsquote
As we have a lot of transactions during the day and a lot of feedback to collect, we needed an NPS solution that could help us on all ends. With zenloop we received quality customer support. The team really helped us from the beginning to the finish. The platform is exceptionally easy to use and almost no additional friction during the integration. It should be a no-brainer for any e-commerce with a customer focus to start with the zenloop platform