SpamTitan Erfahrungen

It's as close to "set it and forget it" as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done.

I've been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes. I shut off the service for 48 hours just to make sure it easy legit, it was, and I haven't shut it off again since.

Whitelisting and blacklisting domains and specific emails are super easy.

Support Staff are awesome and go into detail when resolving problems if they were to arise or even if you just have a question. They have always been friendly and curteous and super personable and have been some of the best people to work with in all my years doing IT.

The only thing I feel is missing is the ability for cloud users to create their own key word filter. Don't get me wrong, the spam filter itself is amazing, just a bit more precise control on my end to mark specific phrases or words as spam would be nice.

Being able to see the email body of messages that come in as SPF fails would be helpful at times as many company's we deal with have auto invoicing that fails SPF.

Other than that no issues!

Simple and fast to setup
Value for money

Somehow the gateway appliance is still not very stable. Experienced:
- History listing suddenly disappears
- Sometimes the application refreshes and hangs
- when click on the details of the quarantined mailbox, the details appeared only after some time
Improvements:
- Our customers are asking if the subject, delivery status can be permanently displayed. Currently if logoff, it must be checked again to display
- No export function for the global whitelist
- RBL listing - when disabled, all the RBL list is removed and has to be added in again upon enable
- Global whitelist should allow multiple addition before saving. Currently only can add one by one

Easy to setup and maintain. The detection rate is fabulous. When we initially setup the software we were getting tons of false-positives but this subsided after several weeks of use after which time I assume the system started to pickup on the types of emails that we consider legit.

It would be better to have a more well rounded user portal. For those users with many false-positives in an email notice it would be good to have a way to release the emails without opening a web browser tab for each and every email to be released or at least bring the user to the portal login page so they can easily manage many releases if this is not possible through the email client. Not a big deal but it is a little annoying personally for me.

I believe in the beginning I was told that there was no user portal to then later find out that there was one. Not sure where the disconnect was but this feature ended up being quite crucial for the owner of the company I work for as he was used to working in the portal of our previous product (Barracuda).

The other problem that was noticed earlier on is that the daily summary emails would have these crazy ambiguous email addresses in them in the "From" field which I was told couldn't be modified. The owner of the company was very confused by this as the Barracuda would show us both the technical from address as well as what would normally appear in the mail client and would have more meaning to the end user and give them a better idea if the email was spam or not. I suggested at the time to the tech\sales person I was speaking with that this should be changed to at least show both "from" email address' so the end user is armed with more information to make an informed decision about the email being spam or not.

It has greatly reduced the amount of spam getting to my users. I hesitate to put a % to it for fear of being low, but I say 90% of the spam that use to get through is captured now. Not only that, but I can easily blacklist or whitelist specific addresses or domains. Something that was a painful process on my previous spamfilter platform. You can also pull metrics and reports to show how much mail has been processed and how much has been caught.

The setup process can take some time, but their support staff are very helpful and will get you through it. It is worth the setup pains for the filtering it provides though.

- The application is stable and requires little maintenance.
- Support is responsive and knowledgeable
- Cost is a good value and pricing structure allows for use with multiple domains to maximize licensing.
- New email addresses are automatically learned to ease administration and automate licensing needs.
- Good reporting
- User self maintenance works well.

- Not really an issue for me, but there is no mobile admin client.
- Web interface seems dated, which is not a concern of mine, but it could turn off some admins.

The interface is very responsive and easy to navigate. Installation was easy; regular updates are provides and also install very easily. Very few false positives.

No facility for custom scoring; mail is either 'good' and passes, or is 'bad' and is rejected. Many spam filtering system have a scoring system so that when particular conditions are met (key words in a subject or msg body, country of origin, time of day, bulk mail status, destination, sending TLD, etc), a cumulative score is created to determine spam status. Would love to have SpamTitan be able to add 'Posible spam' or some such to the subject so the mail server or user filters could pick it up.

I like the value for money. The VM appliance doesn't consume much resources. Spam tagging is good, managing the interface is straightforward and works. The appliance is very very stable. It never crashed in the last 8 years. Updating is straightforward, questions sent to support are answered fast.

Managing and changing multiple domains could be a bit better. Changing several domains takes a bit of time. Export Import of a central config file would be a good option.
When a new kind of spamming hits the market, Spamtitan does take a couple of days to react to that.

Ease of use, the high percentage of spam caught the first time!

It has worked so well over the past year that I have forgotten the amount of time it took to initially set up our account. In reality, initial setup was so easy to do that I cannot say that I have an Cons to refer to.

We like the spam filtering and the way users can interact to administer their queue.

Some of the functionalities are difficult to configure and administer. The design of the interface is not intuitive and bit outdated. Perhaps a revamp to make it more intuitive for average administrators (the ones not specialized in security) would help. Documentation should also be reviewed and easily available.