Birdeye Erfahrungen

HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good.

The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected.

The ability to get more reviews on google

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

we can maintain great google reviews more easily

i cant really think of anything that we dont like

The review request automations are great for us. As we complete jobs, we send out review requests to our customers and vendors. Great to hear what went well...and what needs some attention.

There really aren't too many things that I don't like. The software didn't easily integrate with our project management software but customer support helped us overcome that!

I like being able to quickly send a review request to my subcontractors after they finish their work on a project. I know it helps our company and it let's me know how things went in their eyes.

I really don't have any complaints. It'd be great if it integrated with our project management software but hopefully soon.

The website chatbot has been a great addition to our website and helped our customer and employee communication. The intuitive answers are a huge benefit.

Nothing is too major but the dashboard can be a little difficult to navigate initially. The customer service team was a great help though.

Product was easy to use. The ease of navigating the website and app was friendly.

Initially overwhelming, but customer service was helpful.

Birdeye has helped us increase our online reviews which will eventually move us up the page on Google. Really good for our industry.

All the features were a little overwhelming at first, but the training and customer support helped us out.

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system.

I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating.

Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye.

I have not experienced any cons yet, as this is a newer software to our company.

BirdEye has made experience management a wonderful experience.

We manage thousands of locations and this tool gives us the transparency and scale that we need to manage an ever changing technology landscape.

It also gives us the flexibility to create and execute campaigns to gather different types of feedback across various channels. The data we receive from our customers is amazing and it allows us to make better business decisions. This software has also made it really easy to identify who needs more customer service training, or changes we need to make to our facilities etc...

Love the reporting, two way messaging, review gathering, monitoring and surveys. NPS is also easy to serve.

Switching from setup to campaigns could be easier.

It provides a single page to see various messaging platforms (Facebook, Instagram, SMS, etc.). So, we can see all in one page, instead of having to go to different platforms.The Reviews page is nice. You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review your business in the platform of their choosing. You can also see the amount of reviews you achieved in certain periods (months, quarters, years), and provides you the ability to establish a goal of number of reviews (ex. 25 reviews in a month).

The messaging page becomes a cluttering mess if you have multiple users working the messages. You can assign chats to a certain user, but in the main page (where you see all messages) you still get the mess of every chat even if it's already assigned. So, it becomes messy, enough to uninspire you to work with the platform.The mass text messages feature creates a total chaos in the messages window when you start receiving replies. The platform does not provide features to organize your messages.All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy.Regarding Birdeye's customer service and support, it's like speaking to a brick wall. They don't value you as a client. When you want to remove a feature because you know you will not use it, they ignore you. When you want to cancel your account, they don't care and force you to be another full year with them.

ease of use and they continue to offer more products

Nothing---they fix any issues along the way and that is all you can expect.

The benefits outweigh the cost. Using Birdeye has increased our presence socially and physically.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

I was hesitant at first to do business with someone who is across the states and would only communicate by phone or email. Little did I know, the staff goes out of their way to answer any questions and if a problem arises and we need assistance, they are on top of the issues quick.
I wish I knew about Birdeye sooner. The sky will be the limit

The ease that any of my staff can present the software and the patient is at ease seeing it isn't a big deal. Lots of patients are afraid the click here, click there platforms, or even before we had BirdEye, us telling them how to do it! This is easy breezy for all!

There isn't anything I don't not like about it - We were able to custom tailor the software to what we wanted and it's what I got!

This is a great tool that allows you to funnel reviews across the review sites where you need the the most. The greatest feature of this system is its ability to direct people with an inclination to provide negative sentiment to an internal response channel, while sending people likely to respond in a positive way to the site or sites where you most want or need reviews. The system directly integrates to well over 100 industry specific review platforms which makes it very convenient to push reviews to the platforms where your clients will most likely seek out reviews.

It is a bit quirky in that you have to be very exact in setting it up so it matches your title and description in Google My Business.