Netchex Erfahrungen

The software is very user friendly. It makes our jobs in HR/Payroll hassle free.

Honestly, I can't think of one thing that I do not like about this software.

I love the whole system! It's hard to say what is the best thing because it has so many features that I love. The ease to get around in the system is awesome. It offers so many training videos so if you aren't sure about a feature or best of all you can call customer service and they will help you. I have never met a better service team than Netchex!

I really don't have anything I dislike with Netchex!

Sales team showed a software that was completely different than the software that we have. Sales team shared a seamless approach to payroll in a time that we needed simplicity. The payroll processing is not complicated and fairly straightforward to navigate as long as your business is limited in size and scope of personnel.

Time and Attendance needs a new programmer. The current software cannot maintain accrual based PTO, retro PTO or rollovers between banks. The tax department does not know basic tax laws - it took over 6 months to get a corrected W2. We filed Employee Retention Credit with our former vendor because of the lack of confidence in processing tax forms. There is no dedicated customer service representative - it is a call center. We paid for NetBenefits to integrate with our health insurance provider and there has been no file transfer take place in almost 2 years.

I love the integrated platform. With our old payroll company you would have to make the same change in several different areas of the software. With Netchex it only takes once. This system is so user friendly it makes training a breeze. And the customer service is second to none!

The only downside for me is I wish the time and attendance side was a little more updated with options.

Netchex is pretty easy to navigate. The staff is very easy to work with and prompt with responses. They listen to our suggestions on how to improve to make things more user friendly. We have really enjoyed using Netchex for several years!!

Some operations could be more efficient; however, the development team listens to suggestions and adapts if possible.

The home page/dashboard is the best feature of this software because it clearly displays all pertinent employee information that might need to be accessed quickly such as work scheduling, time punch card, time off balances, etc. I also like that there is a mobile app option.

This software seems to have a lot of glitches and down time. Our time punches often seem to disappear or change on their own behind the scenes. This is frustrating because if it is not caught in time, it can cause discrepancies in payroll that take time to correct, which can then cause financial hardship for employees!

Customer Service support is awesome, everyone is very professional and extremely helpful.

My company wishes we could use all the software has to offer but their applicant tracking tool does not supply us with everything we need.

The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees.

The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it.

Everything is easy to use and if I can't figure something out, the customer service team has been the best at walking me through step by step.

There are been features in established reports that I wish were available, but I can also create a custom report to get that information.

What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team.

What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software.

Netchex has by far the best customer service in the industry. You are never on hold and you always get to speak to someone onshore.

Some of the features that I feel are most important are kind of archaic. The time management part looks and feels old and hard to edit and make changes.

The system is easy to use and navigate. I have had excellent and professional customer service with the Netchex staff. The NetCommunity and Support services are a great way to get answers quickly. It is a great product for our purposes and company size. We could be more efficient if we used all of the products and services we currently have. I am gradually working on updating the system with information to better fit our company needs for tracking information and for reporting.

i like that it's easy to navigate the software and that it's web based I can put the application up on my phone or tablet. I can work from anywhere in the country.

What i like lease about this Software is the reporting. The reporting should give you more options to work with you should be able to create the reports use information to reference and cross reference things. I just need the reporting to be more advance reporting system.

Pro: Can centralize a lot of the needs our company has. You can place all of employees forms and information in one place. You can smoothly transfer new hires into the system and even move them from one location to the next easily.

Con: Don't always have the luxury of being creative with some forms. When building the forms in the system for new applicants you are unable to be creative with the forms. Which can be a con. They do have pre-set options which makes decisions process easier but not always what you have built in your mind. They are great about working with you and building that across the seperate companies and they are easy to use for a new hire.

Netchex is a all in one system, time and attendance, payroll and reporting. Able to access in multiple locations if need be. Love that it is cloud based.

Would like more features that can be tuned to each company. And reporting structure, more features. I would like to be able to change some of the attendance reporting. More graphing capabilities.

Time and Attendance is accurate and easy to use. In the event you have to make a change it is very simple to do.

Login needs to be streamlined so that once you enter your user name and login, it automatically goes to the password field rather than requiring another tab or mouse click

Netchex provides so many solutions to common problems for small businesses. If you need it chances are they have thought about it and perfected it. The best part though, is the customer service. You always get the answers you need when you need them. You can ALWAYS get someone on the phone to help.

Everything payroll, benefits, form filing can be handled in one place. I can print reports for reconciliation of benefits billing.

The Microsoft Azure clocking software they tried to force on companies that caused more work/damage for HR professionals. The double screen to sign in now.

I LOVE the mobile access! The usefulness and ease of this software is impeccable! It is so Detailed and easy-to-use for so many reasons! I know you would Love it if you tried it!

There wasn't a single thing I found that needed fixed or changed after using this software daily! I truly recommend Netchex to ALL!

It is easy to enter payroll and new employee info. I like the publisher feature where I can customize reports and export them to excel.

Too many steps to see a report and I can't figure out how to see reports on my iphone, specifically a General Ledger transaction report

User friendly, intuitive and easy to train personnel. The customer support is genuine, I love speaking to people who really want to help.

Screens blink between fields. After entering some information you have to wait for the screen to reset to continue.

The product is very easy to use. Online documentation is a big help when you are not sure how a function works. The support team is very good to respond to your questions in a very timely manner when you have questions.

BEST customer service ever! Every question and issue has been addressed quickly and accurately, and the customer service people are very patient and friendly.
Easy to export GL entries to Quickbooks.

I'd like to be able to save a report, then use it later as the basis for another report, but not replace the first one. Also when people leave, knowing how to set up all the deductions so that everything is calculated correctly for the final paycheck (especially accruals and 401K contributions) is not easy.

It was easy to use for the administrator and when I called for support the wait times were minimal.

The UX was very outdated and not user friendly for our employees.

I love the NetRecruiter and NetBenefits features.

The delayed response time when Client has question and/or issues