Cost Effective and great customer service
The customer service is second to none, they are always there to help with work-arounds if required. The software is really cost effective especially for community events. I recommend them to all of my clients
I have a few complicated events where the answer is not always as straightforward as it should be. The software didn't always have an "Easy Fix" however the customer service team have always been amazing in helping with workarounds to make it all happen.
Thanks for such a positive review, Celia! We always love working with you, and building Floktu up to become a continuously better product. All the best, from the Floktu team.
The great thing about Floktu is that it's able to be customised to suit your needs, albeit at a cost. We were running a very complex event with both internal ticketing and external ticketing having a different structure, and the team was able to make some changes to accommodate that complexity.
The look and feel of the site is great and user friendly (and ability to closely match corporate branding is a major plus) and the customer service was outstanding - extremely responsive and ready to say yes rather than no to requests.
Downsides: Tax invoice generation was a little problematic as it relied on an image being embedded in an email which often didn't display correctly; event times listed on tickets were for the whole week rather than the individual day/ticket booked; it wasn't possible to cancel one ticket out of a multi-ticket order, so the whole order had to be cancelled; group discounts weren't easily handled. Email integration wasn't easy, especially with multiple events.
No major dealbreakers but some improvements to be made - a few of those issues above work better in alternative platforms like Eventbrite, but overall Floktu is a great product which with some extra work will be outstanding. If your event isn't as crazy complicated as mine you'll have no issues at all!
Thanks for taking the time to review Floktu and for woking with us. We love a challange and we were very pleased to adapt the capabilities of the platform where possible. We also look forward to implementing your feedback to make Floktu even better for the future.
Great glossy looking event interface with fantastic info back up and great customer support to use the software.
Overall the set up was straightforward but with lots of detailed options to completely customise your event marketing, ticketing and information. The technical customisation was all supported by online, phone and video-call support which made having questions answered and adjustments made a breeze.
Because of the detailed ability to customise your site and ticketing, I had some questions about which options to select when setting up, however the customer support was so helpful and easy this was not an issue. Getting support from customer service was not only helpful, but I feel more upskilled to set up my next event- Great easy process!
Thanks so much for your review, Renee! We love hearing that our customer support team made your experience so great, and that they set you up for success for future events too. Looking forward to growing together!
Being able to manage events from the small scale (50 people) to large events with up to 1500 participants
It's intuitive, and easy to use. The dashboard feature is fantastic, and pulling reports on tickets, users, sales is easy.
The search function would be great if there was an option for a general search (rather than having to define 'email' 'name' 'order id' etc.
Thank you so much for your feedback, Andy! We love working with you, and can't wait for continued success for your next events!
Useful event registration platform
Fairly easy to use. Add to calendar feature.
- have to pay for free events
- not enough flexibility in regards to events page design. Drag and drop features are missing. It's the Floktu way or no way.
easy to use, credit card feature, flexible
Commission is to high when it comes to big amount, they should be capped
The software is very simple to use, and quite intuitive. It's effectiveness and value for money is excellent and the service/responsiveness of the support team is outstanding.
The flexibility around 'skinning' or branding the external communications/emails/PDFs is limited. There is some limited functionality around this, but could be improved.
Floktu is intuitive, user friendly and customizable, and if I ever run into any roadblocks customer support has been extremely friendly and helpful. I also found the option to send invitations straight to my email marketing database super helpful towards promoting my events.
Was unable to find an option to integrate PayPal as a means of payment method for ticket sales.
Thanks so much for your feedback, Allison. Looking forward to creating more events together!
It's ease of use. It is extremely easy to adapt the website to your ticket needs at any time. The staff are friendly and there to help at all times.
don't have any cons that I can think of.
Thank you so much for your positive review, Madeleine! We look forward to your next event.
Cost was lower than competitors, tickets were easy to make and personalise. User friendly for the customers and support staff were friendly and quick with responses.
The excel export document was a little confusing, there was no document where we could get all the information we needed.
Thanks so much for your review, Rosey! We look forward to working together to improve our reporting so it works better for your needs. All the best!
It looks good and makes the process easy for the purchaser. Low commissions and no fees for free tickets is good.
It doesn't seem to be able to have add-ons where you can sell additional products through the ticketing system such as merchandise, etc
Zero cost, flexibility, and efficiency
Once you get the hang of the system, it's very easy and straightforward to use. There are lots of ways to customise your ticket tiers and several settings that allow you and your ticket buyers flexibility. The customer service is also great - accessible, always helpful, and positive to work with!
It was slightly daunting creating my first event on the original platform but not hard to catch on to - the new set up wizard is seamless!
We used Floktu Swift for our state concert tour last year. We received personal and tailored support that allowed us to get a stand alone event website up and on sale within a few days. As we had no website of our own at that stage this saved us thousands of $ at the time. Since then we have made our own marketing site and now link to Floktu for our annual program ticketing. The access to real time sales is a huge plus. We haven't used the door scanning app yet but plan to soon.
Thanks so much for your review, Dan! We appreciate it and look forward to working with you for your next concert tour!
The platform was great to use in terms of setting up pages, forms, formatting, back end and ticketing aspects. Helpdesk service was fantastic & very prompt and helpful during setup.
Floktu gratefully sponsored our event so the commission costs were removed. For a standard (non-charity) event costs are quite reasonable.
Have recommended the service to anyone I know in events including our Charity for this event - beyondblue.
Thanks for choosing Floktu, Jess! It was our pleasure to partner with Madgwicks in support of Beyond Blue.
Best deal in terms of fees.
Easy to setup and configure and embed in existing website.
A decent amount of options to configure look and feel.
There is currently no API or plugins to allow for direct integration into our website without using iframes.
Thank you so much for your feedback and review! We look forward to continuing to help you run events smoothly with Floktu!
Super easy to set up, launch, manage attendees, settle. Excellent support service. Recommend to any business hosting an event here in AUS or overseas.
Thanks for taking the time to give your review Justin. We hope to work with you again soon!
I used Floktu to set up a small preview event for new collection of ours. The product was simple to use & after 20 minutes I had a fully functioning event website with multiple pages. The support staff communicated well and the process was a breeze.
It saved us when things came to a pinch and the budget was non-existent!
Floktu allowed me to create a functional, elegant and mobile-friendly) registration page for a youth camp for underprivileged kids in suburban Melbourne. The learning curve was pretty gentle and the content options were spot on.
The form design was a little clunky, and it's difficult to set up a system where an adult signed up multiple kids, but I managed a bit of a work-around.
Excellent to hear that we were the perfect solution for your needs, Matt! Thanks so much for your feedback and review.
as always staff extra helpful