It has really helped us track our projects better!
Ease of use, outside collaboration, especially the predictive management features regarding how they tie workers with Jobs.
It would be great if the system has more languages support, such as Chinese, Japanese, and other Asia languages. My company has business in the Asian-Pacific region.
Customer Service at its best
The after sales support has been amazing. I am in Australia and have been communicating with the tech team in Canada on a regular bases and I have been guided though the whole set up process .
There has been a few features that Al Field have added to there program to meet with our requests which is fabulous and the turn around time on these features getting added is a matter of hours in most cases.
This program is very easy for my employee's to use with older demographic users they too have found it easy to use.
The visional layout of the dispatch board has been helpful
I love the colour coding feature where i can colour code the urgency of each job.
This program is very user friendly.
it's like having a god's eye
What a relief that i can find something that can solve my problems with a single vendor a scalable cost!
The design fits well with the need and the purpose.
Like the in app translation as its key with a globally distributed staff and work force.
Mobile access is key!
More customers and users will only make this better as its value is in the masses. more users and more use cases which will drive the development for all that we dont need even know that we need yet.
Perfect companion of our work
Smart, powerful, scalable but simple & affordable solution to manage language-diverse field workers
A must-have tool for teams that are dispersed, diverse and in need of higher efficiency.
Easy on-boarding, no contracts, a serious value for a moderate price.
Simple to use and right priced, allows easy field workforce management across diverse languages with built in translation and GPS features.
Organizes workers by job and customer, shows calendar view with real-time updates of job status from the field on mobile devices.
Enables workers and manager to chat in their native language with real-time translation.
Optional GPS location when communicating enhances efficient operations.
Stores all information about a job forever, from job estimate, implementation timing and any issues, customer signature and even billing.
Rapidly evolving, some features are in development but roadmap is responsive to our requests, and dev team has been rapid and effective.
Great software great team
We were searching for a Software Platform that could really digitize our process, get to the next square without getting hit too hard on cost. Although no software really did all that we wanted, AI Field Mgmt came close.
So we started meeting and having multiple demonstrations around Christmas (not an easy time of the year to do anything...), amazingly AI-FM made themselves available to us as needed even with the time zone differences between Italy and California.They provided Live Demo accounts with ALL features for as long as we needed so that we could test features and consulted with us for free multiple times. We became more impressed with the Software and their Customer Service as we went along, they took care of us, they took the long view from the start.
At the end of the day, these guys are good and honorable, they do what they say they will do and more. We now consider AI-FM as a valued partner of our team, they help us solve our problems. Thank you AI-FM!
We were blown away by their Sherpa feature for picking the best worker for a job... they agreed to develop more features for us for free... a true partner.
At the beginning it doesn't fit perfectly with our way of doing and organising the job but we are finding the perfect fit thanks to the features they developed for us.
Works well for Nigerian Field Service
We use AI FM to direct our verified artisans & repair specialists to customers who need maintenance. We aim to operate like Uber for repairs & maintenance, and the app makes this work seamlessly
I like how it connects with Google Maps for direction. Field Technicians can get directions via the App.
Would like if the chat function to Admin comes in real time with notifications. But since the App integrates with WhatsApp, communication is even better.
We run a facilicty management company, and the fact that our staff can have a real time service requests is awsome, plus, the platforms suggests how is closer (according to this specialties) to the site.
Over pros are: Price, Service provision, useability
Cons: ............maybe lacks more repots
Excellent field tool to maintain top quality management.
It allows us to maintain a complete management from the field, billings, budgets, organization among others, in addition to that it allows the user an intitutive for beginners. Keep processes and management progress up to date.
It is necessary to keep the updates up to date for an optimal functioning of the tool. It is a very complete tool.
A comprehensive field management software tool
By far the best field management software we could ask for, absolutely complete!
When we had twelve-fifteen technicians, we had a pretty good software that allowed, scheduling/invoicing/billing/app for techs/portal on website/app for OUR clients/admin panel for all office usage all in one, we were able to work with this software for two years. When we grew to thirty cleaning technicians, it got challenging, we needed something to help us find the best worker to do the job based on specific criteria's, this feature was the key for us to bring our business to the next level. The AI built in piece is genius, worker management tab has the ability to suggest the best worker for the job but the Admin can override it if need be. The other great plus is having the possibility to bill batch invoices at once, the other software was tideus in billing each individual invoice.
We now have a complete system that allows us to have clients book their cleaning on our website portal, adding clients easily, adding workers, invoicing clients, clients history, GPS tracking for technicians, app for workers, ability to find the best worker for the job with a click, reports specific on new clients/repeats clients, app for workers, and app for clients to conveniently book their service from their phone.
Changing systems is always a big decision, but in order to bring our business to the next level, our business needed this piece while keeping everything else to make it all possible. So implementing the new system took a bit of time, that has been the only cons. AI-FM has been an amazing change for us, giving office staff more time to focus on getting new clients, less time is wasted on finding the best worker and invoicing each individual work order at the time. Absolutely Love this software.
Ai Field Management review for Capterra
The number one thing that we've been able to address with this solution is productivity. The down time of our field resources has been significantly reduced, which has had a positive impact on our profitability.
I really like the predictive/AI piece that allows me to match to the perfect technician for the job. The calendar view makes scheduling and seeing the progress of super easy. The UI is nice and clean, and is pretty intuitive to use, particularly on mobile. Quickbooks integration is definitely a plus, it makes accounting a breeze. The GPS tracking of field workers is something that we didn't have with our previous solution, and it's a game changer.
Because it's a cloud product, I do need to take all the updates, but that's a small detail to be able to get the product updates.
Pretty smart software
It thinks for me, Or better said it's like a sounding board, it confirms my thinking in terms of marrying up jobs with workers. And sometimes it comes up with a different recommendation and that makes me think twice about what I should do , it always has a reason why... really cool
They figured out a way to code in the traditional sense the best worker for a specific location and job type, but that's just the interim solution apparently they've got machine learning embedded in the system so that will eventually take over and they will become even better than the coded solution. Sounds great
I'd appreciate if you could reduce the price a little bit, I get that there's a lot of technology in the spot for a small company like mine I prefer to spend a little bit less if
Straight forward system
Very positive so far, [SENSITIVE CONTENT HIDDEN] has been quick to respond to any questions I have had
The system is very easy to use on both the admin and worker app sides, the best feature for me is to track contract expiry dates and customer product info and warranty. Price is also competitive, couple if similar systems available in Ireland are double the price or more
Sometimes adding service locations takes a couple of clicks to bring up details,
Next generation field service management product! Boost my business, great support
Boost my business and make my life easier.
Our company had tried multiple field management products and this is the best fit for us.
Overall the product provide a intuitive user experience and our team do not see any learning curve.
Scheduling and checking the progress is super convenient and make my life so much easier.
The support team always respond fast, the product keeps updating. Love it!
Simple, fast, Mobile
Pick from any of these: intuitive design, in app translation for messaging, Smart GPS tracking by worker,
One stop shop to know what all my team is up to in real time, real anxiety reducer!
Love the translation and automatic GPS without killing the workers phone’s battery.
I only wish new features would be added faster.
Simply said there's nothing else out there that is this cheap but this good, it makes my life easier
Saves time and money, not to fire people but just to reallocate them to other revenue generating activities
The screens are easy to understand, plus the System predicts which of my workers would be the best person for the job, very cool
They need more integrations, but I hear that they are coming. They have Quick Books already so waiting for more to come........
excellent support and fast response!
ease of use, very good value for money, the founder [SENSITIVE CONTENT HIDDEN] is very passionate about the software and app, and continuously improves it based on our feedback
very good value for what we pay, works well. support is well rounded.
Intuitive yet very user friendly.
Mobile friendly design makes using on a cell phone that much easier.
Ease of U/X makes navigating different screens seamless.
None. The only negative thing I can think of is the fact I didn't have this software at my last job.
AMAZING customer service. I sent an email at 8:23 pm on a Friday night and received a response 2 minutes later... 2 MINUTES people. Just INCREDIBLE. I highly recommend this company!
The software is incredibly adaptable and easy to use.
The only downside that I have seen is that there is no "forgot password" option. I was locked out of my account because I forgot my password. I had my settings set to automatic login but had to delete my cache/history which forced me to log in again. However, I reached out to customer service and received a response within 2 minutes... Really, nothing not to like.
AI feature is excellent!!
Very easy to use platform and very agile to change
The apps developed on this platform are very intuitive and are thought through keeping in mind the nature of customer interactions and how to keep them simple yet comprehensive. The owner of the platform has a very cordial approach to the customers and is always willing to change keeping in mind the bigger picture and improve customer satisfaction. Keep up the good work.
So far nothing really. Whichever comments I had were taken up by the AI-FM team to work on to improve the apps.
Ai Field Management Review
Ai Management if excellent in communication. Several times I was able to speak to top management and they resolved my issues promptly
What distinguishes this solution from others is ease of use and customer support. The team is very helpful when it comes to provide support to the product. Team is very knowledgeable, and will work with you to customize to your business requirements at very little or no cost.
I believe more could be done to make schedule calendar more visual appealing as it is too clumsy.
Great service and support
Great team of people and always willing to assist and listen to suggestions
Additions gets added reasonably quickly
Ease of use and flexibility for industries . Affordability
Reports are limited and could be improved
Antwort von Ai Field Management
Hi DC, thank you so much for your Review, more than fair. Re the Reports, we are adding more all the time AND we can create some custom ones if you can let us know what you are looking for... just let us know.
AI FIELD MGMT