SuperOffice GmbH Erfahrungen

Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM.

SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

Intuitiv einfach, logisch in der Anwendung und unergründlich vielseitig. Da alles in der Cloude, von überall mit PC, Laptop oder Smartphone nutz- und bedienbar,

Keine, alle Kinderkrankheiten von früher sind behoben

This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.

It is sometimes working too slow when opening an e-mail.

Statistics and easy to follow e-mail conversations

Slow system and too many "clicks" to get into different boxes and get information

Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.

I would like to have a person connected to different companies.
We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".

The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

It was simplified and easy to use, conference call feature is pretty useful too.

Cross connection in calls, balance gets deducted after every call, owing to call forwarding, which is not the case with other crms.

The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1.
In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.

Thy way to sava end find documents can be approved

The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.

We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.

Combination of CRM and Customer Service ticketing.
The flexibility of adapting it to your own liking.
The posibility of using it also on mobile devices.

Not easy to change things yourself; most of the time you need the help of a SuperOffice employee.
No automatic updates when you're not in the cloud; takes time and money.

The ability to have our contacts all in one place. Easy to work with for all people.

The marketing tool could be more easy, we were used to Mailchimp that was easier. But they provide training so we'll learn!

Easy to find a specific e-mail correspondence without spending hours of search.
When travelling abroad, you can reach the information needed easily over the internet.

Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.

The overall support from the supplier is great, with periodic trainings or workshops and a quick response to issues. The software itself is straightforward to use, with numerous possibilities and a proper link with other software, e.g. Outlook.

The options and possibilities can be quite overwhelming to new users. Therefore, a new user needs to be properly introduced to SuperOffice.

- The Superoffice live chat is a great feature we use on our website. We have had a few enquiries from this already.
- Through Superoffice we are able to track consent with the current GDPR and update it when we get opt ins.

The mailings aren't the easiest to create and does take a little while to get used to. Once you have done a few of them, it gets easier.

It is an easy way to catalog your customer with projects and sales and get reminders to follow up

It is not so easy to change a field (administrator mode). But this can also be because that I´m not very often in admin.

The several (personalized and combined) selections

The app functionality; it isn't available on your mobile phone. We would like to use the app functionality for our foreign customers, so also accessible after 5 / 6 pm and in the weekends.

Easy even for salesmen to understand. I like the integrated mailing function.

If you have a lot of users it can be quite expensive, especially in the cloud. A separate licence is required for the smartphone version.

Easy way to save information and make it accessible for collegues.

The mobile app doesn't work very good. You need to log in very often. While the app should be an easy way to use Super Office on the way.

When there are no disruptions, it is a very pleasant program to work with.

The last time I sense a lot of problems in the national failures. These will really have to decrease.

It is easy to use and you can easily keep in touch with your customers and your prospects.

The Customer Support has not been good when it moved from Sweden, but has improved lately.

It's very helpful to register client information and all the contact moments

Sometimes I have problems with the connection between SuperOffice and Outlook

It is simple to handle and you as user have a clear view about your customers

I am a user of Superoff and at this moment cant find anything that I don't like

Fuctionality. layout, possibilities, connections and interface

Administrator functions who are not easaly to work with

It is easy to use. All the information you need is together.

There is nothing I don't like.
All the information you need is together.