Remedly Erfahrungen

Vorteile

This product has vastly enhanced my efficiency by allowing me to offload my schedule and have most of my post-operative patients check in with virtual follow-ups, which they prefer anyway. My main bottleneck is my time and Remedly has freed up a ton of that.

Nachteile

This product is in need of a user interface overhaul, which I understand is coming in 2019.

Vorteile

As far as comprehensive software goes for EHRs specific to medical aesthetics, Remedly stood out for us when we opted to go with them 2+ years ago. It has features including subscriptions that are quite useful. We've created internal hacks to help with efficiency and flow.

Nachteile

While not all of Remedly's features are used, it's a matter of preference. The inventory tracking is tremendous in theory, but executing has its practical limitations. Overall support, reliability, and ease of use has improved greatly. You've got to be savvy to use, but once you get into a rhythm you can make the software work and it will be an asset to keeping patient records clean, tidy, and well documented.

Vorteile

I like the text message and email reminders that are sent to patients of upcoming appointments. I also like the feature that pops up to ask if you would like an additional email to be sent when moving or adding additional information the existing appt.

Nachteile

I wish this program had an alert that would pop up with pertinent information. The software also continues to update (which is needed) with a glitch in the software every time. This software also won’t allow the user to add own treatment with labels to customize to individual practices.

Vorteile

We love the functionality and ease of use with the calendar as well as the automated patient reminders, and the online patient portal. Our clients are getting use to the patient portal feature that allows them to fill out all of their forms before arrival. This makes their spa appointment more enjoyable because they are not having to spend time filling out forms in the office, and they are able to go straight back to the room and enjoy their relaxing appointment.

Nachteile

I wish that we were able to change the text content and/or text the clients directly to update them on changes to their appointment. As of now we are either sending an email (which they don't always get in time) or having to call ( they don't always answer).

Also, it would be nice to have a service price button like the inventory button. There are times we have to look up prices for services, but it takes quite a few steps. Hopefully in the future we can have a quick button like with inventory. This would be an amazing feature!

Vorteile

Why choose Remedly? Great support from their staff members. One system to accomplish everything your practice needs. Customized for your needs yesterday, today, and well into the future!

Nachteile

They are still growing their marketing platform and relatively new; however, I believe every day they continue to improve in these areas. Once they have their weakness down they will be unbeatable I feel in this space with their tenacity and dedication to clinics like us.

Vorteile

I like that this software is internet based and can be accessed from anywhere. It's convenient to use from home or work.

Nachteile

This software requires a lot of work to set up. It is basically bare bones. I understand this and it actually makes it very individualized once it is actually set up.
Customer support is really bad. I had to call 4 times within several hours one day to get help. The system wasn't recognizing my email address to log in. I had clients and was unable to use the system for the majority of the day. The next time I asked for customer support, I didn't get a call back at all. I was told would get a call within 1 hour. No call. I had a question about how to change some information that was mistakenly documented on the wrong appointment.
This software is quite costly for what you get.

Vorteile

I have multiple locations and sometimes the patients travel between locations, this product simplifies and streamlines the patient care. I can easily log in to one platform and manage the practice or book appointments without having to use LogMeIn to get to the computer program at each office. It also allows patients to have access to their own patient portal.

Nachteile

Needs an easily accessible patient history, including services and retail pricing, that is available on check out

Vorteile

Intuitive, easy to use, can be accessed from anywhere via smart device/phone (i.e. can check next days schedule, finish some notes on the phone after coming home for dinner), secure & HIPPA compliant communication, excellent photo storage system (directly off iPhone), ability to submit prescriptions directly to pharmacy, financial reports, etc

Nachteile

A few quirks with the reminder system (lists oldest first and have to scroll all the way to bottom of list to find current ones) that I have asked them to fix and they still have not done so - but overall, very responsive support team and I am sure they will do so

Vorteile

Cloud-based.
I like the ease of inputting appointments.
Once the templates are in place, which was a time consuming process, charting is easy as well.
They have made improvements over time and are receptive to feedback. I like the support team.

Nachteile

The system does not generate enough useful reports. It seems to have improved, but still not that useful. One puts in a lot of data, but most of it can’t be utilized for information.
The system is not ideal for insurance use. In fact, if you do a lot of insurance I cannot recommend this system at this time.
Quoting and inputting payments is cumbersome and we use a different method for that in the practice.

Vorteile

I spent months researching dozens of the top systems out there, and Remedly had what no other system could offer - the capability of handling our membership pricing model, combined with our need to do efficient insurance billing, combined with our need for excellent electronic health records. Remedly was the ONLY system out of all of them that could handle these needs. And they handled them perfectly. Integration has been flawless. But above all else, the kindness and decency of the team at Remedly in terms of bending over backwards to accomodate our needs was really the best part of working with Remedly.

Nachteile

I sat and thought about the cons, and I seriously struggled. Every time we thought we'd discovered a limitation in the system, it turns out we just weren't understanding it correctly, and it was in fact much better than we'd realized. There are so many cool features to the system. I guess if I had to pick one thing that was not entirely optimal was the scheduling had to be in 15 minute increments, but they are about to fix that anyway.

Vorteile

Having come from one of the largest EMR/practice software vendors where there was virtually no support and major issues would take days to resolve if ever, Remedly's customer service is exemplary. I can always have my concerns addressed within hours. Sometimes minutes. The don't nickle and dime you with every update, new component, new user, new device etc. One monthly fee. This has obviated the need for other complementary softwares like Solution Reach as this functionality is built in to Remedly.

Nachteile

New software updates sometimes have some bugs.

Vorteile

Remedly is very easy to use. With their updated UI, it's a breeze to do my daily tasks within the scheduler. The updated finance dashboard is also super user friendly and allows for a lot of flexibility with payments/promotions/etc.

Nachteile

I wish the software allowed to see when the appointment reminders have been sent, how many have been sent, and by what methods to better keep track.

Vorteile

Solid cloud based integrated software for all aspects of plastic surgery. So many features it keeps everyone informed about our patient flow from scheduling to invoices and charting. For executive management it provides real time analysis of practice trends and identifies staff productivity.

Nachteile

I hope the mobile interface will adjust to screen views better with future releases.

Vorteile

It’s multifocal Approach to patient care and ability to have everything within the patient’s chart at your fingertips including; photography, EMR, EHR, schedular, point of sale, online store capabilities, use of Siri on your mobile device.

Nachteile

Sometimes a bit slow starting the program

Vorteile

We transitioned to Remedly from a system that was not complex with very limited options. Remedly has so many great features that we use daily. One large difference from our previous EMR is the inventory feature. Can't believe we every utilized a system that was missing that!

Nachteile

Transitioning to an EMR is never fun or easy with that being said it was not as bad as we were all expecting it to be. The two features I wish Remedly had is - Time Management, staff to clock in and out and the option to create multiple inventories so you can view by category rather than all inventory at once.

Vorteile

The best part of this software is that it is easy to use for the employees and for the patient as well.

Nachteile

There are things that can be added to the software for better added features such as being able to re-send invitation links.

Vorteile

Easy to use; POS integration; highly customizable; fantastic customer service

Nachteile

Need a few small tweaks with charting. Other than that, it’s great software.

Vorteile

The EHR system - great interface to document patient interactions.

Nachteile

The program was originally designed for a cosmetic surgeon's office. Currently it is not really adaptable to other applications and so I am just using it for EHR. There are many many features that are needed that are not yet available. Hopefully next year

Vorteile

It was a cloud-based system and my prior system was not

Nachteile

They overcharged me by thousands of dollars, acknowledged this, then refused to pay me back because I was not continuing service with them. Unbelievably poor customer service and ethics. This is on top of the fact their EMR faltered for nearly the entire year I used it. Never was able to run a single accurate report for metrics. Errors seen daily while charting.

Vorteile

Very easy to use, cloud-based, mobile friendly. Like the new features that have thus far been rolled out

Nachteile

Nothing. So far we have been very pleased with the product

Vorteile

Remedly has been user friendly. This is our 4th EMR/practice management software and we have finally found one that is actually capable of doing what was claimed.

Nachteile

The note and quote formats could be improved upon.

Vorteile

Easy to use and very convenient with regards to the scope of my job. In addition, [SENSITIVE CONTENT HIDDEN] from Remedly staff were really helpful and made sure that they heard every concern and suggestion of every staff in different roles.

Nachteile

If there's any way the software can directly call patients through the software, that would be great!

Vorteile

The software is user friendly , self explanatory and able to view a lot of information on same page.

Nachteile

Needs to have space for type of visit allocated where it says click to type a note.

Vorteile

What I like most about this software is how functional it is.

Nachteile

I have not yet run into any major cons in using this software yet!

Vorteile

It's easy to use and the people who scheduled

Nachteile

the professional can cancel the job beyond 24hours