Treatwell Erfahrungen

Gut strukturierte und praktische Onlinterminierung

Alles in Ordnung und keine Reklamationen

Ease of use
Sends customer reminders via text

Difficult for customers to pay via treatwell if already booked via pay at salon.
I wish it had a pay at salon option where they can pay via card

It's ease of use. Easy to see appointments.

There are some things I can't do myself on my page and so have to contact Treatwell Customer Services.

Easy to add independent appointments and block out time

It does not reflect the way the beauty business works. Does not allow for logical listing of time versus price treatments. Nor does it allow for correct categorisation. Illogical. You can’t create groups of treatment,packages. Very little to like actually.

The software is user friendly and also a widget can be inserted into your own website and on facebook to take people to your calendar.

The fact that you can't run numerous discounts on the same services to run at different times.

Treatwell booking system is amazing. You can check your clients history, rebook them, sending your campaigns and lots of other functions. Web chat is always avilable when you need a quick response. The good thing you can approach online calendar anywhere in the world and see what's going on in your venue.

Treat the returning customers as a repeat customers even If they don't turn up within a year

Fantastic systems for Internet & Phone apps So easy to read and make adjustments to appointments if any customer //client which to reschedule if necessary .

High quality software. Software for ease of use

I do not think there is at present any hick cup with the existing and new software. I am sure there will be additions and perhaps they may not be as useful as it is now.

Some of Treatwell clients change their details and this is very hard to recognise that they are customers who have used our services and are not new.

Easy to use , very easy to access it from phone or laptop .

Can’t block clients , preventing the to rebook if you don’t want them in your salon

I have been with treatwell since the very beginning when it was wahanda and then treatwell I can only say what a great efficient company to put my business on

Nothing it’s all great I can work the software with confidence

Very easy to use and access. Can use so many features in one place, if I need to contact a client or Treatwell staff it’s quick and simple. Can also send out e-blasts and manage my schedule any time I need to

Sometimes it’s not easy to find a precise time when using the app on a mobile.

It’s easy to navigate around. Treatwell connect does everything for me like text and email reminders which I don’t have time for, so it’s very handy for me.

N/A the only thing that is a con is when the system goes down, but that happens to most softwares. It’s resolved very quickly so no issue there.

That your able to fill gaps in your day.

There needs to be something in place for people that don’t pre pay if they don’t turn up.
They should still have to put their card details in and if they don’t pre pay and wait to pay at the venue if they are a no show they should have the full amount or at least 50% deducted from their card.

Easy to use! Great technical support. The calendar layout really simple.

Would like to see more features like recurring appointments and marketing tools.

Easy to use, easy to keep track of appointments

Always crashes when wanting to reschedule appointments

Easy to use and a good booking platform. I like that I can also enter private clients bookings.

App is easy, website can be difficult to navigate.

It’s functional and easy to use. I like how it’s able to summarise customers data. How many client we have.

My staff can log in the same platform as owner. They can see how much I make a day. I want them see only how many booking for them.

Its easy to use and you can colour code appointments

I would prefer to manually confirm my appointments myself as I work from 2 diaries. Also would prefer bank payments to go into account weekly.
Customers being able to cancel appointments within 48 hours notice.

Easy to use and very useful appointment reminder texts and emails for clients.

There is no cancellation list facility, this is frustrating for clients and disappointing for me as most other calendar management software now has this very useful facility.

Treatwell is easy to use i use it as my main diary

The glitches which is not all the time but apart frm that all good

Treatwell Connect is user-friendly, reliable and extensive in its features. I have been using this software for almost a year now and have never experienced any problems or malfunctioning.

There are some minor details that could be improved. For instance, you're unable to view at glance the number of appointments that were pre-paid once you have gone through check-out on each.

Very effective and easy to use, you can access from anywhere and any device.

The fees are quite high if you aren’t premium account

It’s very easy, handy, smart, very affordable even for small businesses. You can get help any time.

Updating website on some Saturdays which slow down the quality

I love that I can use the software on my lap top, tablet and phone. I like the notifications when you get a new booking. I like that it sends a reminder email to clients prior to their appointment. It is fairly easy to use in terms of adding clients and booking in appointments. Its great that clients can book in right away without having to call or message me.

I found adding discounts and accessing the payment screen more difficult. It still takes me a good few mins to find the payment screen.

It's simple to use, very user friendly. It keeps all my appointments in one place and allows me to manage my week easily. It's boosted my business growth, I especially like the reminder texts and emails that are automatically sent out the day before the appointment, and I really like the widget that can be linked onto my facebook page, website and instagram profile. It's really helping my business take off and I've been telling everyone about it.

Cancellations can be difficult when client as paid in advance for treatment.

The ease of use both for me and my clients.

More statistics on sales would be great.