Infor CloudSuite Industrial (SyteLine) Bewertungen

Vorteile

The Data Collections feature is by far the best experience. This module let us build our own job / job material transaction module outside of CSI. we populate the tables with the required data, and CSI does the rest.

Contrary to other options I find the accounting side built really well (minus reporting) this sucks everywhere), They do have a custom built Office integration module, which makes detailed accounting analysis and customer report building so simple and easy, this makes up for poor reporting design. Our Controller is really happy with the accounting side minus stock reporting.

Nachteile

Reporting out right sucks.

System Administration requires a lot of hours of trial and error. Not all tables update or stay current automatically. an example would be Qty's allocated to Production. This number in the inventory screen can reflect outdated information and requires an utility to be ran to bring the information up to date. There is no guide as to what fields need to have a utility run, and each field that requires this has it's own utility to correct it. There are 5 we have set to auto run daily just for inventory and time phased.

Error messages are vague at best, the help index is outdated or doesn't give you all the details, or definitions for terms or fields.

Patches are really updates. If there is a known issue you encounter, you need to be really carefully about the patch required to fix it. They don't use patching as a means to correct the issue you have, but as a means to patch and enhance other modules as well.

There are a lot of bugs in the web platform for 9.01 we do not have access to upload documents when creating notes, this is a known bug but requires a full tool set update on the mongoose framework, which would require us to update to a never version of CSI as well.

Customer and Vendor Item Cross References are poorly designed. It makes doing mass updates at contract renewals impossible. I have to pragmatically update the cross references and new expiration dates.

Vorteile

Lots of features, designed for the metal processing industry, able to handle lots of complexity, easy to create custom reports and to make customisations to suit the company requirements.

Nachteile

Not as flexible as it could be. We have had a number of issues where we have had to dramatically change our processes to suite SyteLine instead of being able to get SyteLine to handle our processes as they are without having to spend a lot of money on add-ons. Some processes require a lot of manual processes (ie accounts payable), especially when dealing with multiple currencies.

Vorteile

The extensibility provided by the Mongoose toolset allows us to add simple and even complex functionality with zero impact on patching and upgrading. The included functionality is broad, and fits our metal fabrication business very well. The ability to filter data on forms gives the users quick access to just the dataset they need, avoiding IT requests. We really like the Dataview tool for displaying and exporting data without going through the extra steps for running traditional reports. The APS planning engine is terrific.

Nachteile

We have an on premise installation, and performance at remote sites across the WAN is slower than the site closest to the data center. The built in Financial Reporting tool is very basic. A/P and A/R could use some additional functionality.

Vorteile

It's nice that the average user can pull data without too much training, and even turn them into dashboards that usually work. The UI also looks modern and is generally aesthetically pleasing. One of their consultants that helped us set it up was incredibly smart - but I think that helped mask what a poor deal we were getting with this software.

Nachteile

It's the slowest ERP system I've used by far - they recommended we upgrade our server, but we later discovered that that was not the cause, the slowness was purely in the design. Simple tasks like deleting a job order can result in dozens of popup windows that provide useless information. Order information, available on a one screen view in SAP, may be spread out over up to 5 different forms that are slow and cumbersome to navigate between (just clicking on a different module results in a delay). Their provided warehouse management system is an abomination that is so cumbersome and non-intuitive that we've gone back to doing everything by paper (not Syteline generated paper of course - any update would cost thousands and be null when they roll out the next update). Infor Syteline was not designed to cooperate with a configurator, but they sold it to us linked to one anyway. As a result, many of the modules we paid for are useless or counterproductive. The amount of transactions we are now required to do is a logarithmic increase from what it was with our previous system - to the point that we've added headcount to merely satisfy the system without doing anything real time to reap the benefit. They sold us an error detection feature - but this feature identifies an error and places a small popup on a screen (which our operators will not often notice because they scan so often) but allow the user to continue anyway. In general, there are no other features that I'm aware of that perform error detection in manufacturing like a normal, acceptable ERP system should. There are situations where Infor will automatically generate an incorrect lot - causing variances, thus requiring us to be extra diligent with every transaction. They sold that we would be easily able to retrieve drawings, but later found that there were substantial IT hurdles to jump over to make it available, and when it was, it required so many clicks that none of our operators would voluntarily review the drawings. There are 3 places to store documents, all of which are slow, and it's difficult to drive consistency because each has a necessary place in certain modules. There is a very steep learning curve because many of the modules are not arranged in an intuitive way and often have names that are not helpful to the general workforce that uses it (eg "Unposted Job Transactions"). In some cases, it will allow you to start making updates to something, and when you try to save it, tell you that you can't save it because the record is deadlocked or something. Then, when you try to delete your work or undo what you did to start over, it won't allow you to do that either, requiring you to force close the system. Most forms have a form view on the right and a data view of all of the records on the left - the data view side tends to hide the most valuable information far to the right, which requires sometimes minutes of scrolling. You can reset your column locations to make these more accessible, but it's periodically reset. To add a cherry on top, every week or so, one of my modules will garble and make a majority of the data hidden and the buttons inaccessible. This requires IT to intervene, for many employees, on a regular basis, to combat this ridiculous glitch.

Vorteile

The software is general logical, it fits together and does the job. Options, generally there is more than one way of doing thing. Lots of us make and buy large box's and sell small ones. the software lets you find a path to do this the way you want too.

Nachteile

It highlights the wholes in your data, generally most problems come down to problems with users and data.

Patches and fix's, lots of small ones that and that need testing of lots of areas, would it work having a quarterly group update?

Vorteile

The thing I like most about this software is that there is no black box. With enough digging, you can always figure out how things are working. This also means that you can modify almost anything in this software. It is also extremely powerful to create your own user "applications" within it. It is great to work with.

Nachteile

From a development standpoint, the learning curve is steep. Many things you have to figure out on your own so it definitely depends on trial and error. But the good thing about that is that once you have figured it out you won't forget it.

Vorteile

One of the items that I like most about the software is that it is user friendly.
I also love the education part of the Infor package

Nachteile

I am almost forced to customize because my team has specific needs. While I understand no software can meet all the needs of thousands of users, it is cumbersome when you have customizations when you upgrade.

Vorteile

Ease of use and ability to quickly export data. Form personalization is incredibly valuable and allows me to make the forms work best for our needs. The Infor implementation team was terrific and we were able to go live on time and below budget. We are able to manage the system without an in-house technical resource.

Nachteile

System performance via the cloud is not always as fast as we're used to with an on-prem system. The web client does not have the functionality of the click once "app." The pick, pack and ship process is cumbersome and could be more efficient.

Vorteile

Great for production, sales and inventory management

Nachteile

Not so good for finance, accounting or managing resources (people or machines).

Vorteile

Customizable for specific business functions
Allows for PDF outputs within the software
Security levels help to keep employees working within their designated sectors

Nachteile

Interface could use an update
System can be slow at times depending on how many users (sales reports may take all day)

Vorteile

Workbenches make it easier to perform some functions but won't fit all company processes. Updates add needed functions

Nachteile

slow and requires a lot of transactions to do even simple things

Vorteile

A pro about this software is that it is the perfect size software package for our company. We enjoy it

Nachteile

A con is that it does not scale Wide Area Network with the correct speed. It doesn't appear to halve a good warehouse module.

Vorteile

The Configure Price Quote tools are excellent! They provide all the functionality required for our customers to configure specific, unique products to their specifications.

Nachteile

The development environment has taken some time to become familiar with. It is different from the legacy systems previously used. Once understood, it has become more a powerful tool for us.

Vorteile

Lots of capability. Looks good. Can easily customize for users.

Nachteile

Speed perceived by some users as slow. users cannot create own reports

Vorteile

Flexible to customize- many were needed for my field and there’s rarely something that can’t be accomplished

Nachteile

A lot of training has to go into implementation. Not very intuitive. Extremely overwhelming, even well past implementation.

Vorteile

INFOR is very user-friendly and reminders you if you missed a step or information if you mistype.

Nachteile

It does not report cycle count variances in real time... It must be figured out manually and adjusted.

Vorteile

I really like where Infor has taken their ERP product. It relatively easy to implement, configure, customize, etc. Generally speaking it is not too complicated to integrate bar code scanners, etc. In other words, the software is not the bottle neck for the implementation process, it is the end client's processes. The Infor cloud product is also pretty good

Nachteile

As with any ERP software, you need some implementation help otherwise the project will go nowhere. Do your homework!

Vorteile

Very versatile software intended for warehousing and inventory type sales. There are many add-ons available.

Nachteile

This software is not well suited for use in the service industry. There are many issues when it comes to invoicing and generating statements.

Vorteile

SQL based, is based to run a large multi tiered company. Does have good user control but is very difficult to implement. Will require a full time person just to manage the IT requirements.

Nachteile

Very poor customer support through solution providers, overpriced setup and very difficult to tailor to fit business needs.

Vorteile

There are countless features, everything from accounting to inventory management. It’s easy to use and user friendly once you are trained

Nachteile

It can bog down at times causing delays in production and frustration in the workplace. Tends to be slow at least once per day

Vorteile

you can download some lists like AR Posted Transaction Detail into an excel spreadsheet. That's all that I can think

Nachteile

it was not designed by an accountant, 4 pop ups to click ok just to post a journal entry. I hate everyday I have to come to work and mess with this hideous software.