FullStory Bewertungen

Vorteile

Like the overall product where you could see what the users where doing onsite where it be rage clicks, missed content, and where the user came from. You can also customize metrics to your preference, thus upon logging in you can head direct to that group of chosen metrics to see the overall performance or status each day. Lots of metrics and variable to choose and monitor, which helps in making decisions. Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.

Nachteile

It was pretty complete, not much to dislike. Although having slow internet would make viewing the video replays a bit slow to upload and watch one by one.

Vorteile

The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.

Nachteile

There's not really anything I can knock this product for. It's exceptional.

Vorteile

Where to start! FullStory allows me to be able to look into a place and the mind of a user. It allows me to really dig deep without having to ask too many initial probing questions for customer support.

Seriously, being able to look at what someone is doing and how they may be misusing or simply misunderstanding something is a godsend. I am able to understand and help a user that much quicker by getting in their mindset!

Nachteile

The interface leaves a little bit to be desired and does have some quirks but overall this is a minor issue as the software really outshines this small issue.

Vorteile

The ability to play back video sessions of your users using the site. The filters allow you to select users who rage clicked. It is a very powerful tool when making decisions for CRO and UX.

Nachteile

The paid plan comes with a premium price tag, however the free plan still gives a good level of functionality, especially for smaller sites.

Vorteile

It’s just perfect! You can do so many things with this application and the team keeps adding functionalities continuously.
What is different and is the real value added is that you have the events connected to the videos. In this way you don’t need to watch hours of videos, but you can directly go to the interesting point and also filter to show only the interesting videos.

Nachteile

I really struggle to find problems. Maybe sometimes the speed of the platform is a bit slow and takes time to load a video but as said, it’s really a minor thing.

Vorteile

It was very easy to use, and very useful to debug issues, and trace or track usage abuse.

Nachteile

Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception.

First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.

Vorteile

Rich visualizations while providing accurate data and allowing the admins to comb through data, view problem areas, as well as exactly what some of our client's were doing. This is tremendous from a support stand point, giving us the ability to view the exact actions/keystrokes the end user took.

Nachteile

No real qualms. Sometimes what the system deems as a 'Rage Click' can be inaccurate. I have investigated a large number and do not have full confidence in the accuracy.

Vorteile

FullStory makes it extremely easy to find specific sessions from Google Analytics, or other analytics platforms.

You can dig through page flows in Google Analytics or you can just watch the users actual interactions to better understand how and why they converted (or didn't)

Nachteile

For whatever reason, the email lookup can spotty. Sometimes I can find someone's email in the search function easily other times, not so much.

Vorteile

Ease of access
Storage options
understand user behavior and steps to replicate a problem scenario
avoid multiple screen capture techniques as video is captured by the full story integration
search feature based on timestamp and region

Nachteile

storage needs to be cleared based on subscription
at times new screen recordings cannot be recorded when storage is full

Vorteile

Fullstory makes it easy to watch sessions recording over your website or product. We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable. We use it on a daily basis and it helped us improve so much in our product, I can’t stress it enough. Highly recommended!

Nachteile

I wish there was a more friendly mobile experience.. an app or a responsive mobile website. That said, if I must watch something on the mobile web browser it will get the job done, but can get a bit better.

Vorteile

I can not only see everything a customer did, I can track past visits off their IP, Cookie, etc and keep a trail

Nachteile

I personally find it a little clunky. But that's just me

Vorteile

This tool is wild. I never knew something like this existed. Our software has some problems and we often rely on clients reporting to find little bugs. This tool has revolutionized how we see what they see. Makes it a lot easier for us to prove user error over product error

Nachteile

Getting the product integrated with our site was not an easy goal. Our development team was able to get this integrated and going, but the regular guy off the street would not be able to.

Vorteile

It provides insight into traffic and user behavior unlike any product I've seen before. My favorite feature is being able to search and segment sessions based on clicks and sequences of events.

Nachteile

The limited window of time that sessions are available for review, and it is quite expensive.

Vorteile

Allows me to investigate bugs and user error super quickly within a fun to use interface

Nachteile

sometimes I cannot find old footage, i do not know if the footage is saved forever?

Vorteile

They give you such good bug tracking tools. You won't regret the purchase just because of how powerful their tools are

Nachteile

They're expensive. For a young company growing quickly, it's hard to keep up with the sessions counts that they base price on. Maybe different pricing structure?

Vorteile

Love the live view that lets us track users behaviour immediately after we release a new product or version.

Nachteile

It can be overwhelming the number of sessions and being able to sort through the chaos at times but all in all its a great piece of software.

Vorteile

It's great for seeing what a user is doing, and has great settings to help block certain sessions from being recorded, as well as blocking elements for privacy reasons.

Nachteile

Fullstory can be a bit slow or 'laggy'. It takes a bit to start capturing live sessions, and there is a considerable delay with go live.

Vorteile

I love not only how it records your users' sessions so you can literally watch what they did on your website, but also how it then provides you analytics on their habits. It breaks down device usage, what browser they were on, clicks, error clicks, page load times, and more. It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.

Nachteile

What I like least is how expensive it is. It is very useful and robust software, but pretty expensive if you get a lot of users visiting your site per month. It also charges by session, not unique users, so if someone comes back again after 30 mins, it counts as another session.

Vorteile

You can view almost anything about your site visitors using this tool. It allows you to view their sessions, view heatmaps and clickmaps, and analyze funnels. It's particularly helpful when a customer calls in with an issue and we can look up their session and see them experiencing the issue instead of trying to recreate it.

Nachteile

I wish there was a way to see what actions most people took after viewing a specific page via their funnel tool. For example, instead of having to input each page in the funnel you are looking at, it would be nice to put a page in and then see which pages most people tend to visit after that initial page.

Vorteile

Fullstory is great for what its made for, gathering data on users coming across your site and watching their interactions with your site. Its very helpful for UX designers to see how users are interacting with their designs.

Nachteile

Its not very intuitive to search. There are many different variables you are able to customize for the search but its not clear how at all to bring up the results you want. It takes practice to figure out what you need to type in to get the search results you want. Also it would be SO helpful if there was a visual indicator on videos you have already watched so you don't waste time rewatching.

Vorteile

You can do soooooo many things with this software it is incredible.
Bug tracking is fantastic.

Nachteile

Sometimes it won't load sessions it seems like this happens when you need it most.
Their support isn't the greatest.
They are ridiculously expensive.

Vorteile

Amazing for customer support. The ability to video replay a client's session UI/UX as soon as he opens a trouble ticket and immediately understand what exactly happened is invaluable.
FullStory is relly well thought out, it seems to already have everything we ever think of, and in the right place.

Nachteile

Still trying to figure out what may be the flaws in Fullstory. Video playback could be smoother sometimes.

Vorteile

To put it simply, you get to see the full story. Like any software company we sometimes get confused or frustrated customers. With Fullstory we can actually see what get's them frustrated and why, which allows us to create better UI.

Nachteile

Some features are not intuitive at first especially within the settings/configuration pages, but once you get going it makes sense.

Vorteile

The ability to find customer actions by searching with various filters and specific parameters. As a support agent, I'm constantly figuring out how my customers encountered problems and bugs, fullstory helps bring that to life by showcasing those actions through their tremendous search.

Nachteile

Getting help to use the product better is hard. There is a lot you can do and it's not necessarily aimed for support agents like me. More simple guides and maybe tutorials would really go a long way.

Vorteile

Fullstory is amazing. I can go in and see everything I need to know about our web app. I work with a team of developers and as a designer, I can pin point exactly where the issues are and more credibly give recommendations.

Nachteile

The filtering system is super cool. It lets me see exactly what I want to see, but sometimes it can be a bit confusing. It will take some time to get used to.