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145 Bewertungen
- Branche: Gastgewerbe
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Hotel Effectiveness Rocks
Bewertet am 3.5.2019
I can't thank this company enough for their fast, efficient, pleasant customer service. I adore the entire team - their service and attitude is impeccable!!
The product produces labor, ACA, punch, revenue, audit, housekeeping, plus many more reports. Having several hotels - I am able to compare data and identify inconsistencies in a breeze.
Vorteile
The product is easy to use; it offers online training and Q & As. The data is valuable to the hotel operations and easy to pull. The canned reports are invaluable!
Nachteile
Completely satisfied - we have no desire to search for other options!!
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Branche: Personalwesen
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Hotel Effectiveness Review
Bewertet am 3.5.2019
Overall pretty good.
Vorteile
Overall, the system is fairly simple to use. I love the "assume user" feature as this has helped troubleshoot user questions. I have not had to use technical support, which is always a good thing. They layout is fairly simple.
Nachteile
In time and attendance, it would be beneficial to be able to search an employee instead of having to select from a long list. I use the control F function to locate the employees, but it would be easier if the system allowed for it. The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler.
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for the thoughtful review! We are happy that you have found the tool easy to use, and if you ever need any advanced assistance, do not hesitate to ask.
Employee Search is part of the core labor management system. You can find it in the Employee Explorer (look under the Employees menu). You are correct that employee search is not part of our current Time & Attendance functionality, but we will add this to our development list. Thank you for the suggestion!
Our system works very well in the more recent versions of the major browser applications. For Internet Explorer, users should use IE 10.0 or later for full support - older versions are no longer supported by Microsoft and are not recommended for our users.
- Branche: Gastgewerbe
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 5.0 /10
Holdiay Inn Express Simi Valley
Bewertet am 3.5.2019
All right
Vorteile
The most I like about this software is: Easy friendly to use
Nachteile
Does not prevent employees not to clock in when the 30 minutes meal break is not over. Not compatible with ADP. I have to enter numbers of hours in ADP manually.
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for submitting this thoughtful review. We do have an integration with ADP, so you should not have to re-enter payroll data manually. We can also talk to you about configuration of your time and attendance system to have the controls you are seeking. We value your feedback and are fully committed to providing everything you require to be successful.
- Branche: Gastgewerbe
- Unternehmensgröße: 501-1 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Opportunity
Bewertet am 10.5.2019
I would save neutral.
I have worked wit other systems that seem to be ore flexible with setting parameters that work for our type of need or business. In addition I have had some issue with support's lack of timeliness in returning calls when we are only given the option to leave a message. There have been some hiccups when setting up first time parameters, told al is taken care of and later find that there are key steps that were not taken or implemented as committed to by support.
Vorteile
I like the ease of the system as it related to entering data and easy to understand graphs -color coded reporting and data that is provided when dealing with forecasting etc.
Nachteile
There a few options theta would assist us greatly:
1. Having clocks that are not open for any time punching but rather restricted with grace periods
2 Would be a great option to be able to schedule people and have HE work with time clock and create grace periods so that it's not a "free for all" punching system.
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Branche: Gastgewerbe
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
User Friendly
Bewertet am 10.5.2019
Having Hotel Effectiveness has eliminated the 'manual' entry of employee timecards. The punches are electronically made and housed within Hotel Effectiveness. So when it comes time to process payroll it is so easy. Just pull a report and it can download all the payroll information into our payroll accounting software.
Vorteile
The software is very user friendly. It is easy to navigate from page to page. It has 'real time' punches. There is no need to 'wait' or having to manually capture time punches.
Nachteile
I have no cons about the software at this time.
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Branche: Gastgewerbe
- Unternehmensgröße: 51-200 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Easy to Use- Straight Forward to Learn
Bewertet am 3.5.2019
This is my second hotel working with Hotel Effectiveness. I enjoy the ease of use and find the tutorials very informative. Scheduling is simplified and doesn't experience lag. The option to set up auto-generated reports for to monitor labor offers peace of mind.
Great asset to equip your hotel operations team with.
Vorteile
The software is easy to use. There are a list of tutorials to offering ease of use learning the software.
It's very straightforward and user friendly. Scheduling is made efficiently and the program is not heavy to run. Forecasting formulas for allocating labor hours is seamless. Adding users is straightforward. You can add tips, declare tips, bonuses, incentives, PTO, and vacation in a breeze.
Allows for employees with multiple coding without manual calculation for rate differentials.
Nachteile
Although was resolved by customer support; slight challenge coding an employee with a promotion.
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.
- Branche: Gastgewerbe
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Labor Saver
Bewertet am 14.5.2019
Hotel Effectiveness has helped me greatly with productivity. It's a great tool since I can show an associate how well they are doing with actual, real time numbers/information so they better understand enabling them to have a better grasp on their performance
Vorteile
I use the software mainly for scheduling and tracking productivity. Hotel Effectiveness takes the guess work out of this process since it tells how many people you need to schedule and what time they should finished.
Nachteile
There is nothing that I do not like about the software at this time. I think this is so be of how I use it because everything is loaded (forecasting, labor plans etc.) for me, it just utilize it.
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Branche: Gastgewerbe
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Very Pleased!!!
Bewertet am 5.5.2019
Managers are in better control of their labor. We can more quickly identify labor issues by position or person, whether that is needing to hire more to reduce overtime or not having the tools for employees to effceinently do their work.
Vorteile
H. E. is easy to use and allows the user the ability to manage you labor cost with the click of a mouse. I also like the timecard feature is easy to view for the manager to see times and total very quickly.
Nachteile
There is nothing that I do not like about the software.
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.
- Branche: Gastgewerbe
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
HE Review
Bewertet am 3.5.2019
HE is a great way to track our labor productivity in real-time. It also allows us to break down trends with all of the historical data it provides.
Vorteile
It is so easy to use. I love the details reports. There is a lot of information you can break down.
Nachteile
I am not in love with the new format. I wish MyHotelTeam.com had more functionality. Like allowing associates to swap shifts via the site. It also needs an app for associates to access quickly on their smartphones.
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.
- Branche: Gastgewerbe
- Unternehmensgröße: 1 001-5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Management Tool
Bewertet am 6.5.2019
Our experience has been fantastic. They have been great to work with
Vorteile
I like the industry specificity. I like the mobile aspect. I like the daily reports. I like that Plan fluctuates by occupancy and revenue. I like the ease of use. I like the excellent service. I like almost everything about it and encourage everyone I meet to use it.
Nachteile
only one complaint - it does not prohibit Meal Period violations, which is an issue in California
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Branche: Gastgewerbe
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Helpful Tools
Bewertet am 4.5.2019
Vorteile
Hotel Effectiveness has a number of very helpful tools that help track the productivity of your employees versus revenue goals/budget that you have set for your business. I also love the overtime tracker that makes it easy to keep an eye on potential extra expenses.
Nachteile
I don't dislike any of the software as of yet but I'm still exploring all of it's capabilities.
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Branche: Gastgewerbe
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Hotel Effectiveness Review
Bewertet am 3.5.2019
I love it. It is easy to use and provides a lot of excellent information
Vorteile
It is so easy to use. There is a ton of information you can glean from all of the reports they provide.
Nachteile
I am not a big fan of the site format change. I would like the MyHotelTeam.com site improved. Associates being able to swap shifts would be nice. Also...there needs to be a smartphone app for MyHotelTeam.com.
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Branche: Gastgewerbe
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Hotel Effectiveness makes payroll easy
Bewertet am 7.5.2019
Correct clock-in and clock-out time for each employees.
Vorteile
The increase of free time of doing payroll. No more pencil and paper. No more keeping up with employees time of Clock-in and Clock-out. I like the option to be able to view previous payroll`
Nachteile
Sometimes we have a problem with getting the finger to enroll.
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.
- Branche: Gastgewerbe
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Product
Bewertet am 3.5.2019
They are responsive when I have questions and were willing to add functionality for us. Easy to train to team members and drive profits.
Vorteile
The ease of use and ways to find any areas where we are over spending in labor, immediately.
Nachteile
At this point there is not anything I do not like about the product
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Branche: Gastgewerbe
- Unternehmensgröße: 201-500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great Hospitality Analytical Tool
Bewertet am 10.5.2019
Labor Savings,
Vorteile
Daily Labor Analysis, Daily, MTD and YTD Revenue Analysis, Effective tool to manage labor hours, Effective tool to reward employees in meeting target minutes
Nachteile
Reporting need more work, need additional reports to assist in decision making
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Branche: Gastgewerbe
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Hotel Review
Bewertet am 3.5.2019
Vorteile
This program is very easy to use. It helps me control costs and is user friendly. For many on my team English is a second language we have seen challenge with other software given the language barrier. With HE it is very easy and visual for all team who use to navigate. Our labor costs have been impacted very positively.
Nachteile
The forecasting tool can be a bit hard to navigate.
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Branche: Gastgewerbe
- Unternehmensgröße: 201-500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Hskp Manager
Bewertet am 6.5.2019
Vorteile
HE allows us to better see and control labor with on time, at your finger tip report. HE support is willing to work with us to insure we are able to get full benefits from their programs.
Nachteile
I like everything is nothing that I don't like
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for using Hotel Effectiveness and giving us an awesome rating! Great customers like you keep us striving to be the best.
- Branche: Gastgewerbe
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
General Manager
Bewertet am 10.5.2019
payroll controls. Easy access to see payroll out of line. the multiple daily emailed updates ensures I catch all errors. great tool to gauge success and needs.
Vorteile
ease to use
scheduling features
the Daily 5 Minute checklist. Ease to see who out of line with payroll and staffing
the late/absence feature
ease in reading team comments
daily tracking
Nachteile
scheduler input feature. hard to read F+B covers and revenue
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Branche: Gastgewerbe
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Hotel Effectiveness
Bewertet am 27.5.2021
I've enjoyed my experience with hotel effectiveness.
Vorteile
I like the reports that hotel effectiveness sends me daily to keep up with our revenue pace and comparison to last year.
Nachteile
I don't have anything that I dislike about Hotel Effectiveness. I've enjoyed using the app for our hotel needs.
- Branche: Gastgewerbe
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
HE review
Bewertet am 24.9.2020
I use it everyday to help the hotel find areas where we need help and where we overspend
Vorteile
I like the mobile aspect it makes it easy for employees to see their updated schedule whenever I update it
Nachteile
I dont like the fact that it times out quickly. I also would like to see it integrate with other apps as well.
- Branche: Gastgewerbe
- Unternehmensgröße: 501-1 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Very good way to track payroll
Bewertet am 6.5.2019
Like the product, like the OT and time card tracking, solid functionality
Vorteile
Time card tracking, OT reports, daily time check
Nachteile
employee set up a bit clunky, reporting OK, system runs slow at times
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Branche: Gastgewerbe
- Unternehmensgröße: 501-1 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Product Offer
Bewertet am 3.5.2019
Pretty much easy use
Vorteile
User friendly and easy to learn. Customer service is good.
Nachteile
More functionality that can work with other software
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Branche: Essen & Trinken
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Restaurant Manager
Bewertet am 15.5.2019
It is easy to use and to training other on
Vorteile
IT is easy to Program to use and help other associates with
Nachteile
It is nothing that I don't like about it
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Branche: Gastgewerbe
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
H.E. Positives and Negatives
Bewertet am 14.5.2019
More benefits to discover
Vorteile
It's easy to track hours and time punches
Nachteile
It is hard to find out how to track tardies and late punches.
Antwort von Hotel Effectiveness Solutions Übersetzen auf: Deutsch
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Branche: Gastgewerbe
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Hotel Effectiveness
Bewertet am 6.12.2019
Keeping track of time and overtime. Telling my employee how many hours they have help them stay on track.
Vorteile
I can fine out the hours of my employee quickly. When schedule I can see what hours I have and where to use them more effectively
Nachteile
Sometime it slow and I have to use Google or it won't work. Navigation can some rime be difficult and if I miss a day I find it hard to catch up