Melio Erfahrungen

One thing I like about Melio is a newly released feature that allows us to pay multiple invoices to one vendor by one payment. We often had to create individual payments to each vendor separately so now we can combine into one payment makes everyone's life easier.

We had issues of the preferred payment method of payment to vendors change without us making the change but that seems to be a resolved issue.

I love that there is no cost for sending my invoices and having the customer absorb the cost of credit card fees or ACH fees.

It's pretty limited and it had an issue once that I canceled a scheduled recurring payment but it continued to send payment to a vendor for months before I noticed. It did send notices via email, however so that is one me. The reason I didn't notice was because the payments were so close together, I thought the notices were the same payment. So when I got both notices, I didn't realize it was two separate payments.

We needed to make a payment fast and were having some issues with our bank which required an in person appointment. Finding Melio saved the day and we were able to process the payment quickly, safely, and very conveniently. The cost to use a credit card is the standard 2.9% fee which is invaluable when you want to leverage credit but are in a space where many companies only accept wire transfers.

I had a payment or two rejected before I knew that you could only select the "I have already received the goods" for my industry but other than that, I had a perfect experience with Melio.

It was easy to set up an account and has a pleasing aesthetic. I was really excited to find it. It's easy to set up vendors and create an invoice (took just a tiny bit of trial and error, but it's very self explanatory).

It took 6 weeks and numerous emails and chat messages to get them to send a test payment to verify my company bank account. Finally someone who said they were a specialist or a manager said that they had put in a manual override to get my test payments sent. That should have been a warning sign.

Then I tried to send my first payment to my vendor, and when I did it said the payment failed and I needed to contact compliance, with no additional information. I've gotten a dribble of requests asking for IRS letters and articles of organization. I've sent them in, but I have had no response as to why I was rejected, why they didn't ask for that information up front if it was going to be needed (it was very foreseeable), and there's no way to get a hold of anyone else. So, I've been waiting for 8+ weeks total and still don't have a functioning product, I don't have any idea what is wrong, and there's no way to contact anyone. The on-site chat rep tells me that they're not authorized to answer my questions and that I need to email the compliance team, but the compliance team is totally unresponsive.

The ease of sending out payments to vendors that you work with on a regular basis, as well as being able to track how much you have paid them over the course of the year for tax season simplification, is a great asset for any business. Additionally, integrating automated payments into the process can save time and make the overall experience even smoother. Furthermore, utilizing an expansive range of payment options, from mobile wallets to traditional bank account transfers, can open up new ways to pay vendors quickly and effectively.

there are very few downsides to using Melio. The system is designed to run seamlessly and any occasional issues that arise, such as old invoices being listed in the queue that have already been paid, are quickly resolved. Overall, Melio has been a reliable and efficient way to manage payments and invoices.

The full integration with in QuickBooks online makes this an easy choice for streamlined and efficient processes.

It is difficult to know exactly when a vendor will receive a payment. Should be two days but sometimes has been five days. Especially in the beginning of using the software.

If find once you have set up all your vendors and or contract workers it very easy to use. It's free if you stay within their limits and guidelines.

It will take about three business days for your money to get to whoever it is going to (with direct deposit) for anything faster you have to pay an extra fee. Setting up recurring payments can take a bit to figure out.

It's a very simple and straightforward way to automate payments (and recurring payments) to vendors, with good payment tracking capability.

If something goes wrong with a payment, good luck sorting it out. Once a had a payment bounce back from the recipient, even though I had paid them several times without issue before. Melio customer service gave me multiple different answers as to why that might be. After allegedly "fixing" it, they had me resubmit the payment, only to have it bounce back again - only this time the money got hung up in Melio's system and I had to file a special request to get it back, which took about a week. I just ended up paying the vendor manually myself.Currently I am going back and forth with Melio over a different issue, an inexplicable claim that my tax ID number is associated with two separate accounts. They only divulge information about this in pieces, so it has been left to me to figure out what is going on. Now they want me to email them my SSN so they can confirm -- I don't think so! Of course, in the meantime, I keep getting automated emails from Melio saying "there is still a problem that you haven't resolved." Long story short, when the program works it works great, but what a s**tshow when it doesn't.

As the president of Utah Bookkeepers, I use Melio for my clients accounts payable. I love that it's free for my clients to use and the learning curve is also extremely easy. It makes the accounts payable process super streamlined and smooth. Integration with QuickBooks Online was a breeze.

The only cons I can think of is that I would prefer not to have as many email notifications, but I can probably fix that in the communication settings, I just haven't looked yet.

Melio is so easy to use and really streamlined my billing process. They automated reminders for payment are so nice and decrease late/no payments.

Not much. I truly love Melio and recommend it to all service-based small businesses and contractors.

I love Melio. It is very easy to use, and really convenient. I am able to provide more services while spending less time per client. Thank you!

I had a problem with a Wire transfer once, I haven't tried it again to know if the issue was fixed. Will update when I use it again.

We choose this product since it seamlessly integrates with our accounting software. It also allows us to send paper checks without the hassle of printing and mailing them.

There is nothing really to dislike about the software with how our company is using it right now. I do hope for a much better interface and a more informative dashboard in the future.

It's free and can be used by the owner from his cell phone.

We had two critical payments that had to go out same day. We paid $30 to have them expedited and they both failed. Customer service could not tell me why and the issue was never resolved.

I was able to set up payments to the very few vendors that absolutely demand being paid via ACH rather than needing to consolidate my business transactions through a software suite to make it worthwhile.
It is also incredibly affordable or free for the transactions, and there has not been problems.

There was a feature that was pretty adept at picking up an invoice PDF and setting it up as a pending bill, but the accuracy has gone down. Nothing to cry about though as I have always triple checked things!

In our line of contracting, we purchase houses from the mainland. Melio allows us to pay large amounts of money through ACH. It saves us wire xfer costs.

Waiting for Business to Customer or SoleProp Sub-Contractors payments. Only B2B xfers allowed at this time. We need to pay individual subcontractors and refund clients at certain times and the ACH is the best way to accomplish this. Please enable this function so that we aren't limited to whom we send money to with your product. We also cannot have customers pay us through Melio... sometimes payments of over $100K for building are needed, and we have to send them to the bank to do a wire xfer. Please enable C2B payments.

This product integrates very well with Quickbooks Online, and is fairly easy to use once it is set-up. Customer Service is great

Set-up takes a little bit of computer saavy, but customer service is very helpful. It takes a little bit longer than I would like to get the funds in my bank account after a customer has made the payment when they pay from their bank account.

Melio is a great payment processor, I have a much better experience with them than with their only real competition, Plastiq. While Plastiq has IRS-esque customer service, Melio really go out of their way to ensure a positive user experience. Melio is also faster at processing ACH payments, which is a huge plus.

It would be really helpful if Melio offered wire transfers, and aggregate payments (ie, charge 10k to card 1 and 10k to card 2 so as to issue a single payment of 20k). Also, sometimes compliance reviews cause payment delays. They could perhaps offer a cut off before which compliance reviews will not cause delays if the review is passed, that would make the system have more reliable timing.

This is an easy feature included with our accounting software. It's a great feature unless you actually need support which is where it becomes a nightmare.

Since the [SENSITIVE CONTENT], we have been promised a return of funds for failed payments to a vendor. As of the [SENSITIVE CONTENT], no funds have been received. In addition, I emailed 6 (SIX) executives twice imploring their assistance and no one has yet to respond. We have filed a complaint with the BBB as well since they have technically withheld funds since November.

I would highly recommend to stay away from this service until they can improve their customer support team and process.

-ability to use credit cards to pay distributors via ACH
-ability to earn triple points on Chase INK Preferred card since Melio is categorized as "shipping" for Chase. Don't mess around with this!
-syncing to Quickbooks invoices
-itemized credit card transactions with distributor name; easier for bookkeeper
-wonderful and responsive account rep - [SENSITIVE CONTENT HIDDEN] Smart
-simple interface

THINGS TO ADD:
-importing vendor credits from Quickbooks to Melio
-ability to partially pay an invoice
-ability to sort invoices by date, vendor, due date, amount, etc.
-need to clearly display which store/account I'm logged in under; I have two stores and I have to click my name in the bottom left to see which store I'm logged in under

ISSUES/IMPROVEMENTS:
-better communication with accounts receivable departments at vendors; a lot of companies have Melio and have no idea what it is, don't trust payment, don't tell sales reps, etc.
-improve the speed of emailing of payees after payments are made; there is a lot of confusion if/when a payment is made
-Code for bonus categories for AmEx and Barclays business cards
-Create an Android app
-Find a way for credit card payments to hit vendors' accounts at open of business next-day
-offer promotions to be more competitive with Plastiq. Currently, Plastiq offers tens of thousands of dollars every month with 1% fees. They also only charge 2.5%...
-Find a way to make COD payments easier or more trusted with alcohol vendors

The ease of use is incredible. I simply drop one of my invoices into the software and generate a check within seconds. So much easier than writing checks by hand. Melio has saved me hours in productivity.

I would like more integration into Quickbooks. Also, sometimes when you drop a new vendor's invoice, the software doesn't read it correctly.

it Work on receipt installment companies, contractors, and free or low-cost bank transfers.Pratical for beginners because of There are no ongoing monthly fees.

So far, everything has gone well, without any complications.

No pros at this point. I thought that this was going to be a great choice, but it is not!

I processed 13 bill payments on 9/6, the funds were withdrawn from my account immediately. I started to receive phone calls from my credit card accounts, bank, insurance companies saying that payment was never received. I immediately looked at the QBO account, then my checking account. I reached out to MELIO via a chat and email. I was able to chat with a representative who eventually told me that "Unfortunately there was a bug in the system that prevented the payments from going out." REALLY?? And you couldn't even make your clients aware of this when it was occurring or even afterwards?! NOPE, now I have incurred late fees, and penalties. I requested that they overnight mail these checks to my vendors with an explanation of what occurred on their end, but was told that there was no way for the system to expedite payments, but could give me promotions for future payments as long as I was eligible. I requested contact with someone in a supervisory role, but have never heard from anyone. Again, all their fault, but no responsibility taken on their end. This company is just a joke, and I have expressed my concern with their business practices to Quickbooks as well. If you are thinking of a billpay service--stay away from MELIO!!

First and foremost, its free. Easy to use. Quickly search for historical data.

No drag and dropping multiple invoices.

No lumping of invoices for same vendor. This then creates multiple transactions through the payment method. Not a huge deal breaker. Just a time waster and causes vendors to gripe about fees on their end.

Easy setup and deployment, connection with external accounting system began easily.

Does not provide a great solution for medium-sized operations that need to batch out large quantities of payments or sorting and balancing this data.

everything until last November 2022, kindly see below

everything until last November 2022, kindly see below