CallTrackingMetrics Erfahrungen

CallTrackingMetrics

4,6 (129)
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Eine herausragende All-in-one-Anrufverfolgungs- und Kontaktcenter-Lösung

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4,6 /5
(129)
Preis-Leistungs-Verhältnis
4,5/5
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4,6/5
Bedienkomfort
4,4/5
Kundenbetreuung
4,5/5

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129 Bewertungen

Rachel
Rachel
Gesamtbewertung
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  • Weiterempfehlungsquote 7.0 /10

It is not ideal but does integrate with other programs and software

Bewertet am 6.2.2018

It is better than not having a program to track calls and it helps us to identify the sources for...

It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.

Vorteile

It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls.

Nachteile

It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault.

Antwort von CallTrackingMetrics

Hi Rachel, Thank you for your feedback. I know you are passing data between several platforms, but CTM does offer call recordings and transcriptions. Please contact our support team if you have any issues or questions about how to use this feature.

Jorge
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
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  • Weiterempfehlungsquote 10.0 /10

Smart & Simple Marketing Call Tracking Software

Bewertet am 20.9.2022

We are an agency that manages digital marketing campaigns for clients on multiple platforms like...

We are an agency that manages digital marketing campaigns for clients on multiple platforms like Google, FB, and Microsoft. CallTrackingMetrics helps us track and measure ROI, audit the quality of calls, and optimize our campaigns to improve performance and present results to our clients. Many clients do love CallTrackingMetrics because they can listen to calls and evaluate the performance of their sale customer service team.

Vorteile

I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated. Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.

Nachteile

Some opportunity that I have seen is recording management. Sometimes, we want to share calls with our clients in a very simple manner for a quick listen without having the client log in to a computer and access a profile but when we share the link that is available to download from CTM, often times the link is broken and we are not able to share that recording.

In Betracht gezogene Alternativen

CallRail

Gründe für den Wechsel zu CallTrackingMetrics

They offered a better enterprise custom package, better UI, and easy and faster deployment, better integrations.
Diego
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
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  • Weiterempfehlungsquote 9.0 /10

Great Software for the Price, Compared to other Options

Bewertet am 20.8.2020

We have been using the software for 4+ years. It is a good tool to implement for our clients as...

We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls.

Vorteile

CTM has many of the features offered by the bigger names in the industry at a more cost effective rate. Other similar software require more than 1 tracking number to integrate to Google Ads. Although CTM suggests to add more than one, it is not a requirement. Most of our clients are small businesses and don't have the traffic volume to necessitate more than one tracking number.

Nachteile

Reports are not as customizable as I would like.

In Betracht gezogene Alternativen

CallRail

Warum CallTrackingMetrics gewählt wurde

CTM provided the ability to easily integrate with Google Ads. The interface was also much more user friendly and generally, nicer to look at than what DialgTech had.

Gründe für den Wechsel zu CallTrackingMetrics

Price. We were introduced to CallRail by a partner agency but the costs were more than what we were willing to pay. CTM provided most, if not all, of the features CallRail did but at a much better cost.
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

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  • Preis-Leistungs-Verhältnis
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  • Weiterempfehlungsquote 10.0 /10

Easy Alternative to Call Rail

Bewertet am 17.3.2021

It has been good.

It has been good.

Vorteile

Easier to deploy than call rail. Give them a call or chat with them for a program to fit your budget or agency. Simple for a small business or a smaller agency.

Nachteile

Not as technical as CallRail. There are fewer selections on placement and connection.

In Betracht gezogene Alternativen

CallRail und Google Voice

Warum CallTrackingMetrics gewählt wurde

I actually use them both depending on the client. If a client requires HIPAA or something more technical I use Call Rail. However if it’s a small local business then Call Tracking Metrics is suitable.

Zuvor genutzte Software

CallRail

Antwort von CallTrackingMetrics

Thank you so much for the review! It is always helpful to hear how we measure up to our competitors.

Alex
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
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  • Weiterempfehlungsquote 10.0 /10

CallTrackingMetrics, it's resourcefull, easy to implement, and use!

Bewertet am 16.5.2022

A wonderful experience, since we implemented it our account manager was always eager to address any...

A wonderful experience, since we implemented it our account manager was always eager to address any concerns that we had and the Support team is always very helpful in explaining if something isn't working or what could be a possible cause of the issue.

Vorteile

It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it!

Nachteile

None that I can think of, it's a great product.

Thomas
Gesamtbewertung
  • Branche: Industrieautomation
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
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  • Weiterempfehlungsquote 9.0 /10

The no. 1 calltracking tool for international businesses

Bewertet am 17.8.2020

With CallTrackingMetrics we are able to measure the number of incoming calls on a country and...

With CallTrackingMetrics we are able to measure the number of incoming calls on a country and marketing channel level. This is extremely helpful in taking strategic decisions how to allocate our marketing budgets. We now now which channels are driving incoming leads via calls.

Vorteile

We've screened ten different calltracking tool. What made us choose CallTrackingMetrics is the intuitive interface combined with the many countries that are covered. We've been using CTM for more than 4 years now and are still very satisfied with the service and support they offer.

Nachteile

I wish it would be easier to purchase new numbers without having to contact the support team. This was possible up until 2019. Then the legislation changed in many countries, so a detailed check of our ID documents by the support team is now needed every time we want to buy a new number.

In Betracht gezogene Alternativen

CallRail und ActiveDEMAND

Gründe für den Wechsel zu CallTrackingMetrics

We chose CallTrackingMetrics over the other call tracking services due to their amazingly easy-to-use interface. We have 20+ users working with CTM, so the interface needs to be self-explanatory. Additionally we were looking for a service, which can cover 50+ countries worldwide. Only CTM was able to handle our demand.
Dominic
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 6.0 /10

Great marketing tool, subpar contact center application

Bewertet am 24.8.2020

I would say that it feels like a slight improvement over my last vendor, NICE inContact, because of...

I would say that it feels like a slight improvement over my last vendor, NICE inContact, because of the extra marketing tools at my disposal, but the contact center piece feels like a step backwards. The Support experience has been the worst part. It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support.

Vorteile

The suite of marketing features that come baked into the product far exceed the competition (others may offer similar products, but they're almost always a peripheral add-on that needs to be purchased in addition to the standard license).

Nachteile

The contact center software has not fully matured yet; it feels like an afterthought. Its integration with the biggest CRM in the world, Salesforce, is clunky and riddled with issues that are difficult to troubleshoot and reduce my agents' work efficiency.

In Betracht gezogene Alternativen

Vonage Contact Center

Warum CallTrackingMetrics gewählt wurde

Cost and the inability to switch to Salesforce Lightning Experience.

Zuvor genutzte Software

Vonage Contact Center

Gründe für den Wechsel zu CallTrackingMetrics

It was a purely cost driven decision.
Jesica
Gesamtbewertung
  • Branche: Onlinemedien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
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Gesamtbewertung

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  • Weiterempfehlungsquote 10.0 /10

Quality Assurance

Bewertet am 11.8.2020

We use CallTrackingMetrics to track conversions and monitor call quality for over 100 clients....

We use CallTrackingMetrics to track conversions and monitor call quality for over 100 clients. There have been minor technical difficulties that customer support is quick to resolve. We have been able to help several companies improve their lead volume and customer interaction abilities because of CallTrackingMetrics.

Vorteile

CallTrackingMetrics helps our team track leads and monitor the quality of incoming calls. The customer support we receive from their team is top notch.

Nachteile

We do run into integration issue with Google Ads and Google Analytics often. It would be nice if there was a notification system for when integrations break.

In Betracht gezogene Alternativen

CallRail

Gründe für den Wechsel zu CallTrackingMetrics

CallRail was too clunky and required the purchase of several numbers to track Google Ads leads. CallTrackingMetrics was the obvious choice whent it came to quality and support.
Jean
Gesamtbewertung
  • Branche: Onlinemedien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
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Gesamtbewertung

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  • Weiterempfehlungsquote 10.0 /10

Powerful and flexible tool, easy to scale

Bewertet am 18.8.2020

Vorteile

Easy implementation, very intuitive and flexible. Possible to scale without long term contracts. Pay per minute and not per user : turns it into a variable cost.

Nachteile

The tool doesn't manage automatic outbound calls (auto dialers) very efficiently. Not easy to run multiple callcenters in one account (work in progress)

In Betracht gezogene Alternativen

Talkdesk, Aircall und Kixie PowerCall

Gründe für den Wechsel zu CallTrackingMetrics

No long term contract and a lot more features.

Antwort von CallTrackingMetrics

Thanks for taking the time to review CTM, Jean. We really appreciate the feedback and are continuously working on features to help automate call center operations, such as our AutoDialer. Our team is always here if you want to share feedback or if you have any questions. Thanks for being a valued customer!

John
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 10.0 /10

Everything I was Looking For!

Bewertet am 24.8.2020

Vorteile

For my business purposes, CallTrackingMetrics provides all of the marketing elements into one platform. I enjoy the Geo-Routing, tracking, and how we can integrate the software for many of our clients.

Nachteile

Not too many, I am a slow learner and often I need to call Customer Service,

Antwort von CallTrackingMetrics

Thanks for the awesome review, John!

Blair
Gesamtbewertung
  • Branche: Geschäftsbedarf & -einrichtung
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
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Gesamtbewertung

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  • Weiterempfehlungsquote 9.0 /10

Driving Performance

Bewertet am 20.2.2024

We've been using this program for quite some time and do not see us switching to another platform...

We've been using this program for quite some time and do not see us switching to another platform anytime soon.

Vorteile

We use CallTrackingMetrics on a daily basis to gauge the amount of effort and productivity each team member is displaying. Being in a competitive sales environment it helps drive indicators that lead to more sales.

Nachteile

None really. It does what we need it do do

Nick
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
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Gesamtbewertung

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  • Weiterempfehlungsquote 7.0 /10

Helpful Tool for Tracking Leads

Bewertet am 20.2.2024

Vorteile

The ability to listen to phone calls and measure the quality of incoming leads.

Nachteile

The user interface can feel cluttered at times.

Genesis
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Call Tracking Metrics Review

Bewertet am 3.3.2023

Vorteile

Making it easy for businesses to manage and track their marketing efforts and allowing businesses to track and analyze their phone leads effectively.

Nachteile

The pricing structure for call-tracking metrics can be relatively high compared to other call-tracking software.

Jacob
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
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Gesamtbewertung

  • Preis-Leistungs-Verhältnis
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  • Weiterempfehlungsquote 9.0 /10

Very good call tracking system

Bewertet am 13.1.2023

Easy to use and track. The features you are able to use like dynamic number where the phone number...

Easy to use and track. The features you are able to use like dynamic number where the phone number changes on your website to better track. Also, more information is captured in this system. Integrated well with reporting dashboards. Overall a good system.

Vorteile

The features you are able to use like dynamic number where the phone number changes on your website to better track. Also, more information is captured in this system.

Nachteile

Price can be a problem. It wasn't expensive but it adds up over time.

Chris
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Amazing for Agencies

Bewertet am 6.9.2022

Their support team has been amazing, transferring over my clients from one software to another went...

Their support team has been amazing, transferring over my clients from one software to another went smoothly, the software does more than I need, and I have far more control over pricing to keep clients happy.

Vorteile

Before, I used a competitor's product, and while it was good, I didn't know how much I was missing out on.
CallTrackingMetrics gave me so much more control!
- how I price call tracking services for my clients (including charging by the minute if desired!)
- how I create phone number pools (no arbitrary, pre-selected minimum amount of numbers)
- what services each client needs
- easier and faster switching between client accounts

If you are an agency or manage multiple accounts, this software is the best that I've found. I was able to save my clients money and have far more control over price stability in the long run, while improving the number of features available!

Nachteile

CTM is complex and some of the UI is not as intuitive/quick to learn as I wish. It was easy to miss a step or two in client setup (even with the help of their great Support team), and sometimes finding the menu or options you need is not quick and easy.
This is partly due to the fact that the software does so much, but it would be nice if I could hide certain menus, or during setup, tell them to hide menus for me so that I don't have to constantly scroll through a lot of options I'll never use.

Stephen
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
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  • Weiterempfehlungsquote 8.0 /10

Easy To Use And Scale

Bewertet am 17.3.2021

I have loved using the product. The overall experience has been nothing but positive.

I have loved using the product. The overall experience has been nothing but positive.

Vorteile

Core functionality of purchasing tracking numbers and dynamic number insertion is simple to set up and scale across multiple accounts. Great for our high number of SMBs use case. There are some pretty robust ancillary features (ancillary for our use case anyway ) that are also quite nice to have (2 way sms in the web GUI, "form reactor" connectivity with website html forms, and real-time chat all come to mind). The support team is also consistently helpful and responsive as is our dedicated account representative.

Nachteile

Only things I would like to see are more robust "CRM-esque" features that are made with local businesses (or agencies that cater to local business) in mind. It would be nice to have a way to visualize leads from multiple sources in a way besides the call log (i.e. kanban, or "stages" like a typical crm prodcut). Combining the existing call center functionality with more fleshed out, user-friendly lead management features would be amazing.

Antwort von CallTrackingMetrics

Thank you for the review and feedback, Stephen. We think we may be able to help with some of features you are looking for, so your Customer Success Manager will be reaching out shortly!

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 10.0 /10

stand out support and functionality

Bewertet am 1.4.2020

Vorteile

I've used CTM for 5 years. I tried CallRail and have worked with CallSource. I've found CTM to be the easiest to implement and use. They also have more features and integrations that have given my agency the ability to provide detailed reports to my clients.

Nachteile

We had some challenges getting Google Data Studio synced the way we wanted it, but we were not using just the general template they provided, and [SENSITIVE CONTENT HIDDEN] on their support team was awesome about helping us connect those last dots that we couldn't figure out on our own.

Kathleen
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Buggy system with below average support

Bewertet am 23.10.2022

Negative

Negative

Vorteile

Set up was fairly easy and customer support was responsive during early stages

Nachteile

The system was very buggy and customer support was all but useless when the system failed to operate basic functionality

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Rechtsberatung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Easy to Deploy Call Tracking Tool

Bewertet am 5.11.2021

Vorteile

CallTrackingMetrics has all of the basics you'll want for tracking/recording calls, and managing ad campaigns with number insertion. It's also great for agencies looking for a solution that allows them to manage multiple campaigns/numbers across multiple clients.

Nachteile

The integrations for most major reporting platforms are not great. For agencies look for a tool with strong reporting capabilities and deep integrations with third-party reporting platforms, CallTrackingMetrics is not the right solution.

Robert
Robert
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Goodbye physical phone! Hello soft phone!

Bewertet am 25.9.2020

Vorteile

I can access it from anywhere, my home computer, my smartphone and it records all my calls so when I'm driving I can gather customer info and call them back after putting their info in my CRM.

Nachteile

It's highly customizable so that means it can be quite complicated in it's settings. But that's just a natural cause of it being very customizable, you have to invest some time to understand it.

Stuart
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Lots of Features

Bewertet am 8.9.2022

Good, detailed product and good support.

Good, detailed product and good support.

Vorteile

The call reporting detail. I use the reports for my monthly client reporting.

Nachteile

A bit tough to setup. It can be cumbersome to setup sometimes.

Chris
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Attribution is key

Bewertet am 14.4.2020

My overall experience is great. The software and integrations work well and the staff is always...

My overall experience is great. The software and integrations work well and the staff is always very helpful.

Vorteile

I like all of the robust features and tracking that CTM provides.

Nachteile

The software can be a little glitchy and difficult to setup at times. Once you get it dialed in it’s great.

In Betracht gezogene Alternativen

CallRail

Warum CallTrackingMetrics gewählt wurde

The software was dated.
Angela
Gesamtbewertung
  • Branche: Onlinemedien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Attractive for Features

Bewertet am 7.9.2022

Vorteile

Call Tracking Metrics is elaborate and robust in the features it offers. The quality of customer support is second to none.

Nachteile

When changes are made, communication to users is lacking.

Gary
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent Software

Bewertet am 12.3.2021

We’re always happy with Call tracking metrics. The service is great and they keep you informed of...

We’re always happy with Call tracking metrics. The service is great and they keep you informed of anything you need to know too.

Vorteile

The software is easy to use and the stats and reporting is great.

Nachteile

Can take a bit of getting used to the Config set up but once learnt, it’s easy enough. Support is excellent if you need to use them.

Antwort von CallTrackingMetrics

Thank you so much for the 5 star review, Gary!

Eddy
Gesamtbewertung
  • Branche: Zeitung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

CallTrackingMetrics Benefits

Bewertet am 20.8.2020

I am able to show business owners call activity and likely conversios that helps me prove Return on...

I am able to show business owners call activity and likely conversios that helps me prove Return on Investment to current advertisers so that they will renew their campaign. Plus I can show this to prospective advertisers to show potential return on investment and to be able to close the sales as a result.

Vorteile

I can track the call activity from print, digital, social media ads. I can listen to the calls and identify the appointments or likely sales.

Nachteile

Not sure, but would like to have an app on my iPhone available so I can reference it on in the field when I don't have my laptop..