PrognoCIS Erfahrungen

Easy to Navigate, ability to move freely from EMR to Billing Feature. I love the Tabular reports which help in troubleshooting when staff has problems, also customer service is great.

Registration, Language Preference should have a drop down instead of looking it up, then having to scroll down the list or type in and then you have to check the language and click Ok. To many steps.

Software offers lots of features and ease of use.

Accessibility to features are not a combined deal, meaning its a la carte for features like billing or telehealth format.

It's super easy to learn and it flows well with our work flow. New providers have had no problem learning the system quickly.

honestly my complaint is that technical support is always a person who does not speak english well and super hard to understand

The customer service is excellent and the turnaround time to fix an issue is quick!

It's internet based so if the internet goes down, you can't use the software.

relatively low upfront cost. easy work flow.

Poor back end support. Very expensive in the back end to add features and committing an employee to constantly remind prognosis and push them to make the requested changes.

At the presentation, it looked simple, straightforward, and user-friendly. Now, after updates, it is much more complicated and bulky. At the beginning, we had one technical support person, who was always available, helpful, and patient, so we really worked as a team. In general, the product is reasonably functional, satisfying our needs.

It requires too many clicks on different pages to complete some steps (eg., the Medications Section on the Face Sheet). There are too many different pages to be completed in general; it takes too much time to finish up a file. We don't have personal tech support person anymore; the ticket system is not that quick or efficient, and sometimes tickets get closed without being solved satisfactorily for us. There are open tickets since 04/14. To get a technical support person now takes much longer, up to two days.
All updates and changes change the system to the worse for users. Checkboxes are spread all over the page or even on different pages; simple and familiar symbols are switched to be more complicated.
On the other hand, when we, as users, asked to change or simplify certain things, we were told that it is impossible, or our requests were sent to the engineers and died there.
The latest update was not presented as a serious and complicated one. Training webinars were not recommended to take before its implementation, so the first week was a nightmare, and the first day was a total failure (with a full schedule!).

I like that it is user friendly, it is easy to use and has a lot of features.

At times there a glitches in the system and when contacting support it take some time to fix.

GOOD PRODUCT EFFICENT FOR WHAT WE NEED FOR OUR OFFICE

SOMETIMES UPDATES CAN CAUSE ISSUES TYPICALLY FIXED SOON AFTER

Easy to use when things are going well. Initially customer service was very responsive but as the company grew, quality went down.

-Outage of EMR System for a few minutes a few times a week.
-Significant slowing down of their Server almost every day.
- Issues that are brought to the tech support’s Attention are not followed through and cases not closed efficiently.
- Recent complete outage of the entire system for 24 hours on 11/21/17 (and loss of ALL data billing, encounters, prescriptions, test reports, documents scanned etc) for a period of 48 hours just because they had no recent data back up.
The company made no efforts to contact us before or after the disaster.

unfortunately it has no features that have performed as I was made to believe and it has nothing that I would find appealing.

1. The handling of clients with issues by supervising staff of Prognocis
2. IT is not knowledgeable of emr, working with staff in India and communication and time of meeting is challenging
3. Expensive regarding time, monthly charges, cost on practicing weekly and coming off emr

The software offers a systematic approach to billing with easy access to all the various components of the process. It is easy to maneuver from screen to screen to input the data or to review and analyze a patient's account. The reports are comprehensive to give a full analysis of the practice and enable you to evaluate all aspects. Support will develop specialized reports to meet your individual needs so it is customized for you and your practice, which is a wonderful feature. When I speak to patients on the phone, I can easily discuss their entire account with them with a clear picture of what has been billed, what has been paid by insurance, and what a patient's responsibility is.

I would like the program to have the capability of making all the claims ready to send with just a click of a button. I understand the logic of having to review each claim for accuracy before sending to the insurance carrier, yet, once reviewed, it would be nice not to have to individually check off each claim to be ready to send. With the transition to ICD-10, the new updated version of PrognoCIS has changed the way you input the diagnosis. The change is a bit more time-consuming. I am hopeful that with the next update, this will be addressed to enable one to quickly enter or select the diagnosis.

This EMR is a good value for the money; the support is good, and functionality is easy to use. We have been with them 7 years, and enjoy the support

Sometimes the system appears to revert for no reason, and data has been lost; we have to start over.

They are definitely up to date/current with certifications and Meaningful Use criteria. So far, we have gotten all of our Meaningful Use payments, and many other practices I know have not even gotten through Stage 1 because of their software.

Support is the biggest issue. I have issues that are still not resolved from 6 months ago. I'm told issue is fixed only to find it is not. It gets sent to "the back," who fixes one thing, and then three other things that were fine get messed up.

They said we could customize reports, but we can't. They don't work. They told us they are accurate, but then I have to prove they are not. It's a huge problem when dealing with accounting and financial needs. We should be able to do more on our own and not have to wait for them to design a report. We need more stock reports that are basic so we can customize them for ourselves.

You can not apply the copay, deductible, etc. until after you hear from the insurance company, so if you have multiple patient payments, it is a lot of work to see what DOS they are waiting for.

Ease of use, customizability

Poor for reporting PQRS and MU. My main complaint is the poor aesthetics of the records it generates, this could easily be improved if the company made the effort. Also, the Customer support mostly comes from India, there are time zone issues but more importantly language barriers that are significant. I do not feel their support people "think like doctors" therefore with the language it is hard to get them to understand the problems. I have reached out to their Manager of Customer support with little interest in addressing issues. When I bought the product I have assured all of the customer support was in the US, this is blatantly not true.

The implementation is excellent. You may not like the syntax of the system at first, but you can edit and alter all you'd like, as well as have custom templates set up. It takes time, but you'll get it right where you want it in time. Having used several other systems, so far, this is better by a huge margin. The support is good, implementation is excellent and it's affordable. When I requested changes to forms it was done immediately. They are very accommodating. Also, the new patient paperwork is electronic so once you save it, it incorporates into the chart note, no more transcribing. It's nice!!! You can customize anything and they are very accommodating. I am also using their RCM billing service (the fee includes the software fee when you're using it, so that's nice) and they've been pretty good so far. A little slow to process claims but overall, good.

The time it takes to get it all the way you want it, but it's worth it. I have hardly needed tech support and it has been adequate but not stellar. That could be improved.

it is fairly intuitive, and there are very few pop-up screens. The business is keeping up with Meaningful Use. I like the format of the notes and the face page.

Tech support seems overwhelmed. Some issues just don't get addressed. For example, in Rx, you can auto-populate the pharmacy. Initially, all of our local pharmacies were present, and now we have pharmacies in Florida, Roswell, NM, and Amarillo, TX. So I have quit using that.I have asked for it to be fixed a couple of times, but I just don't think it is a priority.

I don't like how if you type in a med and change it to PRN, all of the data you entered will change. So you have to remember to type in PRN first. If you choose long-term after typing it in, that won't happen

There are times that the system is really slow. It may be a for a few hours or a day. I hope that as the system improves, this will happen less often.

Wonderful software! Our new providers have had no issues navigating throughout the program. Schedule is easy to understand.

The technical support is never that helpful, they do not speak English very well. That is my only complaint with this software.

I like PrognoCIS' ability to customize reports and templates. The ability to have our fax interface with PronoCIS is a great feature. We can easily attach a fax to a patient's record and fax out referrals, letters, etc. The electronic prescription works very well and is a terrific feature. Customer support staff is very patient and friendly. The training webinars they offer are very helpful. We feel that PrognoCIS is up-to-date with all the requirements for Meaningful Use and is always thinking of the future.

Communication was somewhat difficult at first due to a language barrier. But PrognoCIS listened to their clients, and this is much improved. PrognoCIS customer support staff has always been very patient and respectful.

They are up to date with all of the Meaningful Use requirements and are a very affordable option. The system is very easy to navigate if you are used to a Windows platform and how Microsoft Office operates (click down, pull down options).

Getting a hold of the support staff is sometimes an adventure. Once you get a hold of them, most problems are resolved quickly. But if there is a bug in the system, it gets sent back to the engineers and takes a long time to be resolved (sometimes months). The big upgrades (version upgrade) was very hectic with a steep learning curve. There were lots of bugs in the system and lots of extra/new steps. We are back to normal functioning levels/speed now, but after much struggle.

It met all the standards of what I think I need to work efficiently. It can work on all the electronic devices, the training team is friendly and available.

The user interface could look a little more updated. The icons are very small and like an old Nintendo game character. The training and set up process is very long, expect 6-8 weeks to be safe and is the main reason I gave the ease of use rating 3 stars.

This software is best suited for a small medical practice. It worked well for our busy primary care medical practice. It has many choices of interfaces which will satisfy any option a practitioner would need to implement electronic medical records for their practice. Most importantly their training and support is awesome!

Took longer to integrate labs and radiology interfaces than I expected. Still it is worth because the software is easy to use.