SpotOn

Restaurant POS zur Zahlungsabwicklung

Gesamtbewertung

4,4 /5
(239)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,4/5
Bedienkomfort
4,4/5
Kundenbetreuung
4,4/5

87%
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239 Bewertungen

Debbie
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Winner Winner Chicken Dinner, Eischen's Bar and SpotOn

Bewertet am 1.4.2022

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn

Vorteile

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

Nachteile

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

In Betracht gezogene Alternativen

NCR Aloha

Warum SpotOn gewählt wurde

Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.

Zuvor genutzte Software

NCR Aloha

Gründe für den Wechsel zu SpotOn

SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.

Antwort von SpotOn Übersetzen auf: Deutsch

This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!

Lianna
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

SpotOn Delivers Peace of Mind and Profitability

Bewertet am 27.7.2022

Vorteile

Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.

Nachteile

We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.

In Betracht gezogene Alternativen

Toast POS

Warum SpotOn gewählt wurde

We looked to make a switch due to lack of customer support, Difficulty with technical issues and credit card processing fees.

Gründe für den Wechsel zu SpotOn

We chose SpotOn based on our salesman, [SENSITIVE CONTENT]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software.

Antwort von SpotOn Übersetzen auf: Deutsch

Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well.

Cale
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Simply Horrible

Bewertet am 19.5.2023

Not only did this silly system cost me money in sales, but the amount of time it took to get 15% functionality was ridiculous. They were never able to get my services into the pos system. This means scheduling appointments was inaccurate.

Vorteile

Low merchant fees for credit card processing. It's literally the only good thing.

Nachteile

Customer service/back-end, point of sale, scheduling, proposals (or lack there of), credit card machine, basically everything.

Antwort von SpotOn Übersetzen auf: Deutsch

We apologize for the troubles you've experienced, Cale. We understand your frustration and have passed this feedback on to internal teams. Know we are constantly evolving our tech and its capabilities to better support businesses. If there is any additional support we can provide, please don't hesitate to call or contact us at [email protected].

Collin
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Overall Great new POS system with loads of features but also bugs/issues

Bewertet am 22.2.2023

Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues being addressed. I feel in the long run, this was a good decision for us and look forward to working with them more.

Vorteile

Spot-On is a great POS overall and is helping our business in many ways. The reporting and back of house features are amazing. Lots of useful reports. Customer service is also great! Our rep, [sensitive content hidden] is wonderful and is always available to answer our questions!

Nachteile

I feel like the company and system itself is still new and has a lot of bugs and issues they need to work out. A lot of the features are amazing, but come with issues they have yet to figure out. The Cash-discounting feature is cool since it is saving us a lot of money, but it seems to wreak havoc on other functions and reporting, causing things to get confusing.

In Betracht gezogene Alternativen

Toast POS

Warum SpotOn gewählt wurde

Archaic old system that crashed a lot, had very few features, and reporting was weak compared to Spot-OnThe Cash-Discounting promotion was the main reason why we ended up switching.

Gründe für den Wechsel zu SpotOn

Cash DiscountingSuperior reportingOther companies within our organization had it already

Antwort von SpotOn Übersetzen auf: Deutsch

Thank you for your feedback, Collin -- we are constantly evolving our tech and its capabilities to support businesses better. Keep an eye on our monthly newsletter for frequent updates and improvements.

Kristen
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent Customer Service

Bewertet am 27.10.2022

Credit card processing deposits and reports are off all the time. I have a spreadsheet I use to tie out the amounts reportedly paid by credit card and deposited into our account.

Vorteile

The customer service team is excellent! Calls are answered quickly by your knowledgeable and friendly staff.

Nachteile

It does not connect data to quickbooks so we have to use a bridge app.

Antwort von SpotOn Übersetzen auf: Deutsch

Thanks for your feedback, Kristen! We appreciate the time it took to leave us this review. We hope to have better integration features updated soon.

Susan
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Can’t believe we didn’t use them from the beginning

Bewertet am 2.11.2022

Every aspect of this POS is very understandable & easy. For any questions we gave customer support is always there to help. As the Accountant for this restaurant the back of the house reports & getting payroll information & fixing things is so simple & takes me half the time to do payroll compared to the old POS. New employees gave no problem learning the POS.

Vorteile

Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to their customer service & especially the easy use of the POS & getting reports!

Nachteile

Nothing, all questions were answered, easy process and we have everything we need.

Antwort von SpotOn Übersetzen auf: Deutsch

Thanks for taking the time to leave us this review, Susan! We really appreciate this feedback and your business. We look forward to continuing our partnership.

KwangHo
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

SpotOn Review from Momoya

Bewertet am 26.7.2022

Very good.

Vorteile

Excellent remote accessibility to data, Intuitive reports and UI

Nachteile

Lack of third party take-out/delivery order integration, Payment processing speed.

In Betracht gezogene Alternativen

Toast POS

Warum SpotOn gewählt wurde

It was too outdated and POS data are not remotely accessible.

Zuvor genutzte Software

NCR Aloha

Gründe für den Wechsel zu SpotOn

Excellent online reviews on the product in comparison to its competitors and SpotOn hospitality consultant [SENSITIVE CONTENT] was exceptionally friendly and reliable.
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

I use to love Spoton but they dumped POYNT and it's trash

Bewertet am 31.3.2023

For 3 yrs I enjoyed Poynt Spoton. They decided to create their own and it's a disaster

Vorteile

Reporting is easy I like that about this producr

Nachteile

Support team, retention team and training support

Antwort von SpotOn Übersetzen auf: Deutsch

We'd love to be able to assist you with improving your experience, but we'll need your contact information first to reach out. Please send me an email directly at clie[email protected] if you would like some extra assistance.

marti
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

new spot on

Bewertet am 16.5.2023

so far so good

Vorteile

reporting, seeing sales, labor and product mix

Nachteile

nothing. Just getting used to something new

Antwort von SpotOn Übersetzen auf: Deutsch

We appreciate your feedback, Marti, and are glad to hear about your positive experience with SpotOn. We look forward to continuing to help you grow your business.

Saray
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Great

Bewertet am 2.5.2023

Vorteile

The customer service & support received.

Nachteile

The amount of Zoom meetings I had to have to set up the menus.

Antwort von SpotOn Übersetzen auf: Deutsch

Thank you for the feedback, Saray. We are constantly evolving our tech and its capabilities to support businesses better.

Sunny
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

It really is "Spot ON"

Bewertet am 20.11.2020

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.

Vorteile

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

Nachteile

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

In Betracht gezogene Alternativen

Square Point of Sale und Toast POS

Warum SpotOn gewählt wurde

Northstar was a nightmare.

Gründe für den Wechsel zu SpotOn

The reporting end. The flexibility and the fact that you do all the programing in house. They are not just a company selling a product that they cant fix.
Rachael
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Progressive POS

Bewertet am 15.2.2020

In the 6 months of using Spot On I have been more than pleased with the advancement of technology for this POS system. Coming from the older time of Aloha and Micros I have never used a POS that has created such ease for daily reporting, managing sales and labor, daily employee maintenance, menu maintenance, employee on-boarding, daily projections, and future forecasting . The real time feature that allows you to instantly make changes to any platform of the system allows for no lost time which is crucial in a high volume restaurant. The support team has been excellent with a level of personal attention that has always fallen through the cracks with other POS systems.

Vorteile

Progressive, accurate, and efficient point of sale technology.

Nachteile

The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)

brad
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 501–1 000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

VIce President

Bewertet am 14.4.2022

Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.

Vorteile

The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.

Nachteile

I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.

Antwort von SpotOn Übersetzen auf: Deutsch

This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.

Ben
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 1 001–5 000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Premium Features and Unrivaled Transparency

Bewertet am 10.2.2021

SpotOn continues to be an invaluable technology partner that listens well and proactively presents innovative solutions to drive our business forward.

Vorteile

True, cloud POS with the flexibility to run on a myriad of different hardware devices.
It just works. Low-maintenance and reliable even at high-volume restaurants.
An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
Transparent pricing with no long-term contracts.
The sales and implementation teams were there every step of the way.
User-friendly. Training our service teams was simple and exciting.
Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty.

Nachteile

Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general.

In Betracht gezogene Alternativen

Revel Systems und Toast POS

Gründe für den Wechsel zu SpotOn

Hardware flexibility, price, no long-term contracts.
Daniel
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Loma Brewing Company

Bewertet am 30.8.2021

SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus far

Vorteile

Love the ease of use, reporting, and customer service

Nachteile

QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest

Nick
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best system ever!

Bewertet am 16.2.2020

I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more serious problems are immediately escalated to a supervisor who has ALWAYS solved my problem.

Vorteile

Most of all, it is the simplest system I've ever had for teaching new servers. Secondly, the ability to make adjustments from any computer remote or on-site is fantastic!

Nachteile

Like any computer, there are occasional glitches. The key is not to panic, and refresh system first before any troubleshooting

Madison
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Loving It

Bewertet am 11.10.2022

SpotOn has been easy to work with, and very helpful anytime we have questions.

Vorteile

I really love the ease of use for staff. our newest staff members catch on much quicker with this system than any of our past systems. The implementation process was far better than what we have experienced with other systems. They send a small team to help install and teach. They are great to work with!

Nachteile

So far, there hasn't been anything that I have found to dislike or needs improvement.

In Betracht gezogene Alternativen

NCR Aloha und Toast POS

Warum SpotOn gewählt wurde

Old system no longer met our needs

Zuvor genutzte Software

Lavu POS

Gründe für den Wechsel zu SpotOn

Best all around value for what you receive. Did not feel pushed or sold, rather felt respected to make our own decision.
Jason
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

SpotOn in Vegas

Bewertet am 11.11.2020

My reps have been great. My guy who programmed my equipment was great. Install was a piece of cake. Disappointed with loyalty program, quality of website (not easy to work with). CC processing percentage just a hair over 2%.

Vorteile

Ease of use. Able to make adjustments and changes quickly and easily. If ever any difficulty, customer support usually helps me through it quickly.

Nachteile

Issues in the programming. Had an issue with my tablets where the guests tips were disappearing after swiping on unit and guest signing electronically. 9 months later the issue is still not solved.

In Betracht gezogene Alternativen

Toast POS

Gründe für den Wechsel zu SpotOn

Pricing, being able to break up cost of hardware over 12 months, my rep, partnership to "Its a Checkmate" to integrate 3rd party apps directly into system.
Lonny
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Feedback

Bewertet am 14.3.2023

Very good

Vorteile

On behalf of our family and staff, I wanted to give you some feedback after switching to SpotOn in January. First of all, the reporting is light years better than what we using before. Being able to see the daily Sales trends, labor costs, etc. has made us more profitable. Running payroll is much easier and passing information to our accountant is a click of a button. The dual pricing has given us peace of mind that we are passing on all of the cc processing fees. Having the printer in the kitchen has allowed our kitchen staff to view the tickets on the monitor and lowered our ticket times tremendously. On the weekends and before SpotOn we have always had a wait time before seating customers, typically about 40-45 minutes and after being seated ticket times would average about 30 minutes (although we weren't able to track it). Now, with SpotOn we have cut our ticket down by at least 10 minutes allowing us to serve more customers during the weekend. In addition, our FOH is unable to manipulate an order and change orders without getting manager approval. This has resulted in way less food mistakes and delays with service and ticket times.Our restaurant at this time has never been more efficient and the food has never been more consistent than what it is right now. Lastly, training new staff on the new system has been very easy. They pick up on the system quickly compared to the old cumbersome system.

Nachteile

A few glitches and communication issues on the implementation

In Betracht gezogene Alternativen

Toast POS

Warum SpotOn gewählt wurde

Credit card processing fees

Antwort von SpotOn Übersetzen auf: Deutsch

Thank you for your very kind words, Lonny.
We're proud to help support you and your business.

Katie
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I love Spoton!

Bewertet am 16.5.2022

Well, we modified spoton and made it our online ordering system during lockdown.
It probably saved us $3k plus online ordering commissions.

Vorteile

Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs.

Nachteile

I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm.

Also, I wish we had more characters for reservation messaging.

Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code.

Antwort von SpotOn Übersetzen auf: Deutsch

Thanks for your candid review, Katie! I'm really excited to share with you that we have some solutions for you. 1). Taking Deposits/Credit Card Holds through Google requires changes to the Google process, which we have not been able to do to this point. We will continue to try to get this capability through Reserve with Google.
2). Blocking reservations in a specific section during specific times of operation is currently in development and will be released later this year.
3). The program specifically limits texting to the 160 character carrier limit to control costs associated with the program and maintain Reserve's best value in the industry profile.
4). Reserve will be eliminating its use of verification codes for reservations with the upcoming June 2022 software update. We hope this helps!

Nick
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Loma Brew 'Head of Spot On'

Bewertet am 26.9.2021

My overall experience has been great with Spot On. I am 100% pro Spot On and would recommend it to almost anyone. The longer we've had it, the better it's gotten.

Vorteile

MY favorite thing about Spot On is how easy the BOH Management interface is to use. I love how I am able to adjust just about anything in seconds without having to wait on hold for an hour to adjust one menu item. Everything is pretty self explanatory, I just had to use it for a bit, but the more I use it the more I understand it.

Nachteile

The QR Codes have issues that other platforms seem to not have, starting tabs, glitches where people can't move to the next screen, no "guest login" option. We have an older crowd in our town and it isn't all that easy for them to use.

Hillary
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Handles Heavy Volume with Ease!

Bewertet am 15.9.2021

When looking for a new POS, we were looking for a unicorn product that could do things we only dreamed of, and found it in SpotOn. We can integrate Loyalty, Reserve, POS, Handhelds, Credit Card Processing, Reporting and soon Online Ordering through one program! We wanted handheld devices for speed, order accuracy, and payment table side that did not take away from the guest experience and have loved the clean interface we get with SpotOn too. Our customer service experiences are second to none with extremely fast response times and a service minded team backing what we do everyday.

Vorteile

Speed of Service with the integration of handheld POS for servers, and lightning fast credit card processing has increased our throughput and keep us at the top of our game. BOH programming and ease of integration has made this a game changer for our team, handhelds improved accuracy and flawless guest experiences.

Nachteile

Does not integrate easily with scheduling software.

Lisa
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

SpotOn Review

Bewertet am 23.2.2022

Vorteile

The product is very easy to navigate and user Friendly.

Nachteile

Gift card functionality could be more user friendly.

In Betracht gezogene Alternativen

Toast POS

Zuvor genutzte Software

NCR Aloha

Antwort von SpotOn Übersetzen auf: Deutsch

Thanks for this feedback, Lisa! We are still working on our gift card process but there are many improvements in the works. If you have any difficulties or questions, please don't hesitate to reach out directly to [email protected]. We appreciate you and your business.

Crystal
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Great product if you NEVER have issues!

Bewertet am 26.9.2022

I am not happy with this service!

Vorteile

At first, I liked having a dedicated account rep to help with issues. Although even she can not get customer support to do what they say when there is an issue.

Nachteile

If you have any issues with anything, it seems to take months to resolve if you get a resolution. The equipment is pure crap! The online dispute process it ridicules. They take your money first and you have to fight to get it back! EVERY other merchant service that I have worked with in the last 20 years lets you fight first before they take funds from your account!

Antwort von SpotOn Übersetzen auf: Deutsch

Hi Crystal, we appreciate your candid feedback about SpotOn, your account representative, and our customer support. It looks like we've sent you new equipment and are actively resolving the chargeback dispute. We apologize for the inconvenience and are working hard to help make this a smoother experience moving forward!

April
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great

Bewertet am 14.9.2021

Vorteile

It’s very user friendly and quick to learn

Nachteile

Items are not alphabetized on POS screen