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285 Bewertungen

- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A True Game Changer
Bewertet am 30.1.2020
Restaurant owners share many of the same struggles in managing and growing their businesses. ...
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
Vorteile
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
Nachteile
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great product that needs fine tuning
Bewertet am 27.5.2023
Customer service has been great and they are always kind. They helped go through the system when I...
Customer service has been great and they are always kind. They helped go through the system when I got the new pos in the store.
Vorteile
I like the ability to provide a discount for cash sales. The POS is user friendly. The layout is user friendly. The website created was better than I expected.
Nachteile
I could not merge my gift cards that I previously used because there were letters in the code. I now have to accept as cash and then the reports are incorrect. Any customers that I had with loyalty before do not merge to SpotOn because I did not use phone numbers for in store orders. The first POS system was never shipped so I needed a new order to have one shipped. I spent weeks on the phone with tech support because it was not updating properly and finally I was sent a new system that is working properly. I am now charged for multiple POS systems although I only have one. I have spent a month trying to get it sorted out but have not been refunded for the overcharge and although billing cancelled the extra equipment, I am being charged again extra for this month. Virtual Terminal is not great for sending invoices and does not sync with inventory. Big problem when the business is selling inventory. Not able to exchange an item.
Antwort von SpotOn
Thank you for the feedback, Sheila. We passed this on to client services, and I'm happy to hear a team member has helped to resolve your pain points and billing issues. Please don't hesitate to reach us at [email protected] for additional assistance.
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Spot on replaces Emagine POS
Bewertet am 21.8.2023
1-10, id say 2
1-10, id say 2
Vorteile
I think Spot on, since taking over Emagine POS, has gone down hill, You never know who you will be getting support from. The reporting does not seem accurate. Not happy with it at all. Would definately be looking in to another POS system if my father wasnt so dedicated to [sensitive content hidden] and [sensitive content hidden] who sold to Spot on (I think thats what happend). Sent us a computer that was "New" but was linked up with another company, so def not new. Trying to hook up a register drawer to our take out computer....yeah that doesnt work. Networks are all screwed up. Not easy to set up anything. Just simply not happy. Was better off with Emagine. But event with them towards the end. Would have looked into another POS system. Maybe you should send people out on the field to help people, that may not be computer literate, to get through issues. just saying.... not everyone knows a lot about setting up computers, etc. Send techs out to help, would make a big difference. Spot on, absolutely do not reccommend for small business owners. but yes, maybe you are good for the Lincoln Finaical Center in Philadelphia.
Nachteile
You could improve by sending out people to help small business owners understand the step up and features you offer, you pretty much make us figure things out on our own.... adding a new printer or register, good luck. Our takeout register wont hook up with spot on and open, like our bar register. Try talking to "[sensitive content hidden] " from where ever the hell he is located, no answers. cant figure things out. Send out technicians or send out reps to help and not over the phone. you literally get nowhere and throw in the towel and half ass work with what you can use.
Antwort von SpotOn
That's not the experience we want you to have, Emily. I've spoken to a member of our customer service team about your case, and we will be reaching out to discuss the status of your account and the final SAAS charge. If you require additional assistance, please don't hesitate to contact [email protected].
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
[sensitive content hidden] Review
Bewertet am 23.8.2023
Vorteile
Once again, [sensitive content hidden], completed the task that I needed help with efficiently and effectively. He communicated with me throughout the process to keep me updated and informed about completion. It is always a breeze and a pleasure to work with him.
Nachteile
For this particular task, everything was good.
Antwort von SpotOn
Thank you for the feedback, Jennifer. customer service is important to us, and we're glad to hear about your experience. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Review from Cassava
Bewertet am 10.4.2023
after the learning curve it's been really amazing.
after the learning curve it's been really amazing.
Vorteile
While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care.
Nachteile
the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet.
In Betracht gezogene Alternativen
Square PaymentsWarum SpotOn gewählt wurde
Because our local rep in San Francisco, [sensitive content hidden], was extremely nice, diligent, caring and hard working.Gründe für den Wechsel zu SpotOn
Because of [sensitive content hidden], and because SpotOn offers in-person installation.Antwort von SpotOn
Thank you for your kind words, Yuka, and for your feedback on the handheld devices. We're glad you are happy with SpotOn support and your local rep. We are constantly evolving our tech and its capabilities to better support businesses.
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
It really is "Spot ON"
Bewertet am 20.11.2020
Unfortunately, Point of sale systems are not easy. There will always be something you do get or...
Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.
Vorteile
The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.
Nachteile
There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Warum SpotOn gewählt wurde
Northstar was a nightmare.Gründe für den Wechsel zu SpotOn
The reporting end. The flexibility and the fact that you do all the programing in house. They are not just a company selling a product that they cant fix.- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Tushar Brazilian Express Utah
Bewertet am 15.4.2023
Superb. Love the product and the company. I have already referred my friends that own restaurants...
Superb. Love the product and the company. I have already referred my friends that own restaurants to [sensitive content hidden] and SpotOn
Vorteile
The local support from [sensitive content hidden] and his team have been very attentive to details and very hands on with customer support and technical service. The company has always treated us fairly. And we value that.
Nachteile
Nothing. There have been a few outages that were inconveniences for an hour. No big deal.
- Branche: Verbraucherdienste
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Spoton has gone above and beyond for me and my business!
Bewertet am 12.4.2023
Best payment processor with phenomenal customer supportStill need to sit down and go over intergrati...
Best payment processor with phenomenal customer supportStill need to sit down and go over intergrating yall's crm!
Vorteile
I will definitely be staying!Best customer support!Dashboard to process credit cards easy to use and navigate! Portable credit card reader is a life changer and rarely do I have to remember to charge it or turn it off!Super easy bluetooth with app on my phone!
Nachteile
Intergrate with either Google contacts and or Hubsport crm to import all my existing clients to make emailing receipts and invoicing easier, or intergrate with Zapier to make this happen!
Antwort von SpotOn
That's music to our ears, Shane! We're happy to hear you're having a great experience with your SpotOn Dashboard and device. Going to pass along your integration/import contacts feedback and make sure the right teams are notified.
We look forward to continuing to help you grow your business.
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best system ever!
Bewertet am 16.2.2020
I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more...
I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more serious problems are immediately escalated to a supervisor who has ALWAYS solved my problem.
Vorteile
Most of all, it is the simplest system I've ever had for teaching new servers. Secondly, the ability to make adjustments from any computer remote or on-site is fantastic!
Nachteile
Like any computer, there are occasional glitches. The key is not to panic, and refresh system first before any troubleshooting
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great product
Bewertet am 13.11.2020
Vorteile
The system is easy to use and quick to learn. Menu items can easily be changed or added and updates instantly.
Nachteile
Internet is a huge issue. If you do not have great internet it is a problem. If there is a spotty connection you can not use the program at all. It usually goes out during critical and busy times. This definitely needs fixed. There is a back up Internet that can be used but won’t turn on unless there is no connection at all.
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Game Changer
Bewertet am 23.4.2020
Spoton has been great from the start from the sales reps presentation to the feedback to the help...
Spoton has been great from the start from the sales reps presentation to the feedback to the help and just the restaurant industry in general. Our rep had experience in restaurants so he showed us some tricks and shortcuts in creating our menu that was a huge plus for us. He also was very knowledgeable in marketing so he offered his guidance for free which helped us grow our business with online ordering.
Vorteile
The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.
Nachteile
The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.
Warum SpotOn gewählt wurde
Support was horrible in our rates keep going up where are you and transparent. The system will slow down it’s very unstable. Used it for 8 years.Gründe für den Wechsel zu SpotOn
There was really no comparison in the features they offered for 40 to 50% lower with continued free support and updates cloud-based with free mobile back up plus all the marketing you get with the SpotOn platform was a huge deciding factor for us plus our rep was honest about each one of our choices he didn’t downgrade any other company just told us the difference between the competitors. We checked his data and he was 100% honest.- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Changed the way I thought about Merchant Services!!!
Bewertet am 14.4.2020
Everything has been awesome. The idea of putting money into our system when ours was functional was...
Everything has been awesome. The idea of putting money into our system when ours was functional was a difficult one. But looking back it was just a matter of jumping. I haven't looked back and the money I've saved has more than offset any costs. Honestly though, the service isn't like anything I've seen from a merchant services company before. It'll be interesting to see if the other guys like Toast, Breadcrumb, etc. try to mimic their business model.
Vorteile
The reporting features are insane. I've been able to create custom subscriptions so that the reports that I love the most are just sent to me every Monday morning. The service is also incredible. Our rep, [SENSITIVE CONTENT HIDDEN], checks in with us regularly just to see how business is going and regularly offers creative ideas of how to increase revenue. It's like having a free in-house business consultant. When COVID-19 hit, [SENSITIVE CONTENT HIDDEN] called us immediately to start walking us through ideas that have kept us open. I also love that the software is cloud-based. I've had servers call me at home with issues that I was able to fix from my couch. HIGHLY recommend!!
Nachteile
This is the first time that I've actually paid a subscription for POS software so that took some getting over. We had Micros/Upserve before. But once I started utilizing the features that I was paying for I could see the value. Will never go back to the old PC in the back office.
- Branche: Essen & Trinken
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
VIce President
Bewertet am 14.4.2022
Amazing, I would say start to finish, however the communication and support has not stopped and its...
Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.
Vorteile
The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.
Nachteile
I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.
Antwort von SpotOn
This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.
- Branche: Restaurants
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Overall Great new POS system with loads of features but also bugs/issues
Bewertet am 22.2.2023
Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues...
Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues being addressed. I feel in the long run, this was a good decision for us and look forward to working with them more.
Vorteile
Spot-On is a great POS overall and is helping our business in many ways. The reporting and back of house features are amazing. Lots of useful reports. Customer service is also great! Our rep, [sensitive content hidden] is wonderful and is always available to answer our questions!
Nachteile
I feel like the company and system itself is still new and has a lot of bugs and issues they need to work out. A lot of the features are amazing, but come with issues they have yet to figure out. The Cash-discounting feature is cool since it is saving us a lot of money, but it seems to wreak havoc on other functions and reporting, causing things to get confusing.
In Betracht gezogene Alternativen
Toast POSWarum SpotOn gewählt wurde
Archaic old system that crashed a lot, had very few features, and reporting was weak compared to Spot-OnThe Cash-Discounting promotion was the main reason why we ended up switching.Gründe für den Wechsel zu SpotOn
Cash DiscountingSuperior reportingOther companies within our organization had it alreadyAntwort von SpotOn
Thank you for your feedback, Collin -- we are constantly evolving our tech and its capabilities to support businesses better. Keep an eye on our monthly newsletter for frequent updates and improvements.
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Loving It
Bewertet am 11.10.2022
SpotOn has been easy to work with, and very helpful anytime we have questions.
SpotOn has been easy to work with, and very helpful anytime we have questions.
Vorteile
I really love the ease of use for staff. our newest staff members catch on much quicker with this system than any of our past systems. The implementation process was far better than what we have experienced with other systems. They send a small team to help install and teach. They are great to work with!
Nachteile
So far, there hasn't been anything that I have found to dislike or needs improvement.
In Betracht gezogene Alternativen
Toast POSWarum SpotOn gewählt wurde
Old system no longer met our needsZuvor genutzte Software
Lavu POSGründe für den Wechsel zu SpotOn
Best all around value for what you receive. Did not feel pushed or sold, rather felt respected to make our own decision.- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SpotOn is exactly what restaurants need!!!
Bewertet am 24.2.2021
[SENSITIVE CONTENT HIDDEN] with SpotOn is our sales representative and has provided excellent...
[SENSITIVE CONTENT HIDDEN] with SpotOn is our sales representative and has provided excellent onsite service. Every issue and question has been answered or addressed within hours if not minutes. The customer service team has been on top of any issue that [SENSITIVE CONTENT HIDDEN] could not personally handle. They are timely and informative. I can't say enough good about this company and software. A true breathe of fresh air!!!
Vorteile
SpotOn is easy to teach, easy to use and easy to customize on the fly for our daily changing business. After using another Restaurant POS system this one is what we should have started with. Wasted a ton of money with another vendor prior to finding SpotOn. This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
Nachteile
I have not found a con with this software. It is exactly what my business needed.
In Betracht gezogene Alternativen
Toast POSWarum SpotOn gewählt wurde
Cake did not provide supportZuvor genutzte Software
CAKE POSGründe für den Wechsel zu SpotOn
Ease of use and Customer service- Branche: Bildungsmanagement
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
SCAM ALERT! It is impossible to cancel the SUBSCRIPTION. CASE #01113490
Bewertet am 3.8.2023
Vorteile
I am beginning to think that the spoton company is a SCAM. I did not like anything about the comapany and its device, the device was slow to process the transactions and the other half the time it did not process the transactions at all. It has been over two months since i tried cancelling my subscription it has been impossible to cancel. One thing that has been possible is taking money out my account. Every time i called some higher up suppose to call me back but never does. I am going to report this SCAMPANY to the authorities
Antwort von SpotOn
Ricardo, we are sorry to hear about the issues you experienced. James Clark, a member of our team, has been trying to contact you over the phone and via email. Please let us know if there's a better number or address to reach you at. You should see a refund of $25.00 for the Platform Fee pending on your bank statement today. For additional assistance, please don't hesitate to reach us at [email protected]
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
spoton
Bewertet am 31.8.2021
our biggest problem was our level of customer service regarding order entry. Spot on solved a lot...
our biggest problem was our level of customer service regarding order entry. Spot on solved a lot of these issues. Overall once Spot on was implemented and the bugs worked out it has been a great product.
Vorteile
The pros for our application
-Being able to program a large menu and the software allowing modifications to menu items
-QR code integration was huge win for customers being able to order and pay outside
-Front facing displays work well and easy to use
-Instacheckmate feature for seamless order entry
-Overall support has been prompt with only a few glitches
Nachteile
Cons
-We have had a few interruptions in service due to upgrade issues. I think mamangement took note that upgrades during midday rush was not a good time to upgrade systems
-Gift cards require a seperate reader
-it would be nice if menu modifier groups could have option displayed with the list of modifiers hiden unless the group is pressed
-Has there been an update where we can retrieve speed of service reports based on the pos send time dn the order bump time
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Decent System, Terrible Service
Bewertet am 21.10.2022
Vorteile
Cloud based, deep functionality, generally good/responsive tech support
Nachteile
Terrible customer support. Our "rep" is either dead, in prison, or having a laugh. Completely unreachable. The same goes for the so-called "restaurant support managers". Repeated calls and emails have gone entirely unanswered. I need simple answers to basic billing and feature questions. Bupkis. We're planning on ditching this platform if they don't get their act together right quick.
Antwort von SpotOn
Hi Misha, we apologize for the troubles you've experienced getting some answers to your questions. I see that your dedicated success manager has reached out a few times this week and was able to connect for a call with you today. I hope this helps resolve your problems and that you can work closely with her moving forward! Thank you for your business.
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Love the Features
Bewertet am 4.8.2022
I love that we have no outstanding tabs! That has saved us thousands of dollars. We added a credit...
I love that we have no outstanding tabs! That has saved us thousands of dollars. We added a credit card swipe and anyone wanting to start a tab has to have their credit card swiped prior to a tab being opened, this is huge for us as a golf course because we get people starting tabs, golfing and leaving. The set up and integration was good, it was quick and overwhelming, but the helpline and our rep have made it easy to navigate.
Vorteile
I like the ease of use and the functionality of it. There are so many different scenarios that come up daily that one button doesn't cover it, Spot On makes it easy to adjust my POS on the fly and also in the BOH. It's laid out in a manner that makes sense and is easy to teach and use.
Nachteile
It was tough at first to figure out what we were missing with our orders, as in what needed to be added as options or sub lists. I wish there was a cheat sheet for users with regard to refunding a credit card or purchase, or how to change where an item is located, etc. Just general little things that you don't use often but forget how to do it and end up calling support.
Antwort von SpotOn
Hi Brooke, thanks for this review and for sharing your thoughts on a "cheat sheet" for future reference. We have a detailed help center called Knowledgebase which I've dropped a link for below. It has a lot of tutorials for these occasions! I hope it helps you in the future. https://help.spoton.com/page/spoton-restaurant
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Stands out from others
Bewertet am 11.1.2021
Spot on has allowed me to consolidate multiple processes into one manageable platform. I can run...
Spot on has allowed me to consolidate multiple processes into one manageable platform. I can run 90% of my financial off one program that has been tailored to my needs by the spot on crew.
Vorteile
It’s complete customizable dash allows you to have it your way. The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Nachteile
It took a while in the beginning to figure it all out and learn how I really wanted it set up. After the learning curve it became smooth sailing.
In Betracht gezogene Alternativen
Toast POSWarum SpotOn gewählt wurde
To integrate cloud solutions.Gründe für den Wechsel zu SpotOn
Customization. Integration. Ease of use.- Branche: Versicherung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Friendly usage and great technology
Bewertet am 7.4.2022
I have worked with spoton for more than two years and I can tell that the terminal and software are...
I have worked with spoton for more than two years and I can tell that the terminal and software are reliable. I have never had an issue with them and whenever I have a question I contact [SENSITIVE CONTENT] and he is there to help. I have changed a couple of things in spoton and the level of response is fast. I can highly recommend it for any small and medium business.
Vorteile
Friendly use for not experienced people. And availability to use on phone and computer
Nachteile
That is not free. I pretty much like everything from this product
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Handles Heavy Volume with Ease!
Bewertet am 15.9.2021
When looking for a new POS, we were looking for a unicorn product that could do things we only...
When looking for a new POS, we were looking for a unicorn product that could do things we only dreamed of, and found it in SpotOn. We can integrate Loyalty, Reserve, POS, Handhelds, Credit Card Processing, Reporting and soon Online Ordering through one program! We wanted handheld devices for speed, order accuracy, and payment table side that did not take away from the guest experience and have loved the clean interface we get with SpotOn too. Our customer service experiences are second to none with extremely fast response times and a service minded team backing what we do everyday.
Vorteile
Speed of Service with the integration of handheld POS for servers, and lightning fast credit card processing has increased our throughput and keep us at the top of our game. BOH programming and ease of integration has made this a game changer for our team, handhelds improved accuracy and flawless guest experiences.
Nachteile
Does not integrate easily with scheduling software.
- Branche: Essen & Trinken
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SpotOn Review
Bewertet am 23.2.2022
Vorteile
The product is very easy to navigate and user Friendly.
Nachteile
Gift card functionality could be more user friendly.
In Betracht gezogene Alternativen
Toast POSAntwort von SpotOn
Thanks for this feedback, Lisa! We are still working on our gift card process but there are many improvements in the works. If you have any difficulties or questions, please don't hesitate to reach out directly to [email protected]. We appreciate you and your business.
- Branche: Software für die Automobilindustrie
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Great product if you NEVER have issues!
Bewertet am 26.9.2022
I am not happy with this service!
I am not happy with this service!
Vorteile
At first, I liked having a dedicated account rep to help with issues. Although even she can not get customer support to do what they say when there is an issue.
Nachteile
If you have any issues with anything, it seems to take months to resolve if you get a resolution. The equipment is pure crap! The online dispute process it ridicules. They take your money first and you have to fight to get it back! EVERY other merchant service that I have worked with in the last 20 years lets you fight first before they take funds from your account!
Antwort von SpotOn
Hi Crystal, we appreciate your candid feedback about SpotOn, your account representative, and our customer support. It looks like we've sent you new equipment and are actively resolving the chargeback dispute. We apologize for the inconvenience and are working hard to help make this a smoother experience moving forward!