SpotOn Erfahrungen

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.

We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.

Low merchant fees for credit card processing. It's literally the only good thing.

Customer service/back-end, point of sale, scheduling, proposals (or lack there of), credit card machine, basically everything.

Spot-On is a great POS overall and is helping our business in many ways. The reporting and back of house features are amazing. Lots of useful reports. Customer service is also great! Our rep, [sensitive content hidden] is wonderful and is always available to answer our questions!

I feel like the company and system itself is still new and has a lot of bugs and issues they need to work out. A lot of the features are amazing, but come with issues they have yet to figure out. The Cash-discounting feature is cool since it is saving us a lot of money, but it seems to wreak havoc on other functions and reporting, causing things to get confusing.

The customer service team is excellent! Calls are answered quickly by your knowledgeable and friendly staff.

It does not connect data to quickbooks so we have to use a bridge app.

Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to their customer service & especially the easy use of the POS & getting reports!

Nothing, all questions were answered, easy process and we have everything we need.

Excellent remote accessibility to data, Intuitive reports and UI

Lack of third party take-out/delivery order integration, Payment processing speed.

Reporting is easy I like that about this producr

Support team, retention team and training support

reporting, seeing sales, labor and product mix

nothing. Just getting used to something new

The customer service & support received.

The amount of Zoom meetings I had to have to set up the menus.

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

Progressive, accurate, and efficient point of sale technology.

The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)

The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.

I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.

True, cloud POS with the flexibility to run on a myriad of different hardware devices.
It just works. Low-maintenance and reliable even at high-volume restaurants.
An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
Transparent pricing with no long-term contracts.
The sales and implementation teams were there every step of the way.
User-friendly. Training our service teams was simple and exciting.
Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty.

Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general.

Love the ease of use, reporting, and customer service

QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest

Most of all, it is the simplest system I've ever had for teaching new servers. Secondly, the ability to make adjustments from any computer remote or on-site is fantastic!

Like any computer, there are occasional glitches. The key is not to panic, and refresh system first before any troubleshooting

I really love the ease of use for staff. our newest staff members catch on much quicker with this system than any of our past systems. The implementation process was far better than what we have experienced with other systems. They send a small team to help install and teach. They are great to work with!

So far, there hasn't been anything that I have found to dislike or needs improvement.

Ease of use. Able to make adjustments and changes quickly and easily. If ever any difficulty, customer support usually helps me through it quickly.

Issues in the programming. Had an issue with my tablets where the guests tips were disappearing after swiping on unit and guest signing electronically. 9 months later the issue is still not solved.

On behalf of our family and staff, I wanted to give you some feedback after switching to SpotOn in January. First of all, the reporting is light years better than what we using before. Being able to see the daily Sales trends, labor costs, etc. has made us more profitable. Running payroll is much easier and passing information to our accountant is a click of a button. The dual pricing has given us peace of mind that we are passing on all of the cc processing fees. Having the printer in the kitchen has allowed our kitchen staff to view the tickets on the monitor and lowered our ticket times tremendously. On the weekends and before SpotOn we have always had a wait time before seating customers, typically about 40-45 minutes and after being seated ticket times would average about 30 minutes (although we weren't able to track it). Now, with SpotOn we have cut our ticket down by at least 10 minutes allowing us to serve more customers during the weekend. In addition, our FOH is unable to manipulate an order and change orders without getting manager approval. This has resulted in way less food mistakes and delays with service and ticket times.Our restaurant at this time has never been more efficient and the food has never been more consistent than what it is right now. Lastly, training new staff on the new system has been very easy. They pick up on the system quickly compared to the old cumbersome system.

A few glitches and communication issues on the implementation

Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs.

I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm.

Also, I wish we had more characters for reservation messaging.

Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code.

MY favorite thing about Spot On is how easy the BOH Management interface is to use. I love how I am able to adjust just about anything in seconds without having to wait on hold for an hour to adjust one menu item. Everything is pretty self explanatory, I just had to use it for a bit, but the more I use it the more I understand it.

The QR Codes have issues that other platforms seem to not have, starting tabs, glitches where people can't move to the next screen, no "guest login" option. We have an older crowd in our town and it isn't all that easy for them to use.

Speed of Service with the integration of handheld POS for servers, and lightning fast credit card processing has increased our throughput and keep us at the top of our game. BOH programming and ease of integration has made this a game changer for our team, handhelds improved accuracy and flawless guest experiences.

Does not integrate easily with scheduling software.

The product is very easy to navigate and user Friendly.

Gift card functionality could be more user friendly.

At first, I liked having a dedicated account rep to help with issues. Although even she can not get customer support to do what they say when there is an issue.

If you have any issues with anything, it seems to take months to resolve if you get a resolution. The equipment is pure crap! The online dispute process it ridicules. They take your money first and you have to fight to get it back! EVERY other merchant service that I have worked with in the last 20 years lets you fight first before they take funds from your account!

It’s very user friendly and quick to learn

Items are not alphabetized on POS screen